Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette and working Knowledge of IT Service Management (ITSM) software (ServiceNow), basic level understanding in SCCM/Active Directory and a working knowledge of IT service models. Computer peripherals - including but not limited to printers (including more »
with our Managed Service Provider for Database operations. A portion of your focus will be on assisting the team in the management of our ServiceNow ticket queue, which is made up primarily of Service Requests. Our goal is to maintain reasonable ticket SLAs while meeting the Team’s project commitments.YOU more »
procedures for effective data management, reliable data operations, timely and consistent delivery of accurate data to business users. Working with Azure Dev Ops and ServiceNow, including deriving analytical information Data engineering design patterns and best practice, including data pipelines. Microsoft stack - Azure Data factory, Azure Data Lake Storage, Azure SQL more »
learning, understanding and applying technical skills Can work independently and with a team Desirable: Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc) Proficient in use of knowledge systems (Confluence, Sharepoint) ITIL certified or working knowledge Networks familiarity Secure communications experience Microsoft office proficient Unix experience Fault more »
detecting, containing, and recovering from cyber attacks. Expertise in Vulnerability Management, Microsoft Defender XDR Suite, Microsoft Sentinel, DLP, Red Teaming, Penetration Testing, ITSM/ServiceNow, and Cloud Security. In-depth knowledge of cyber security principles, threat landscape, and vulnerability management. Strong acumen with “risk-based” thinking. Business-oriented mindset with more »
demonstrated capability to work with business stakeholders to deliver effective technical solutions Agile delivery experience using methodologies like Scrum or SAFe, and tools like ServiceNow, Jira and Azure DevOps. A qualification or degree in Computer Science, Accountancy or a related field is expected Additionally, you’ll have strong capabilities in more »
an on-site engineer role for professional blue-chip organisation. Able to work on own initiative and carry out multiple assignments across departments. Using ServiceNow for service management and escalations. Able to quickly understand SEGRO Technology’s policies, processes, procedures, and compliance. The ability to communicate effectively both verbally and more »
Our client is seeking a talented and experienced Lead Technical Consultant to join their dynamic team in London. This is an exciting opportunity to take the lead on IT Service Management (ITSM) and IT Operations Management (ITOM) projects, focusing on more »
Transition). SC clearance (or willingness to undergo), with potential for DV clearance. Strong multitasking, analytical, and communication skills. Experience with ITSM tools like ServiceNow, Remedy, or Jira . Please apply now for a chat more »
end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams more »
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in more »
infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident more »
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Henderson Scott
in 1st & 2nd line support. Strong knowledge of Windows operating systems, Active Directory, and Office 365. Experience with remote desktop tools and ticketing systems (ServiceNow, Jira etc) Solid understanding of networking fundamentals (e.g., DNS, DHCP, TCP/IP). Excellent troubleshooting and problem-solving skills. Strong communication skills with the more »
Wigan, Greater Manchester, North West, United Kingdom
ECS Resource Group
by delivering timely, quality service. Collect and assess feedback to drive improvements. Develop clear communication strategies for customers. Tool Management: Maintain ITSM tools (e.g., ServiceNow) for effective tracking and resolution. Train staff and users on tool use. Compliance & Governance: Ensure compliance with internal policies and regulatory requirements. Support audits and more »
this will not be considered. Strong knowledge of IdAM technologies generally, most especially interaction with Active Directory, Microsoft Entra ID, (formally Azure Active Directory), ServiceNow, SAP HR, Beyond Trust Password Vault. Good understanding of the wider technologies and challenges involved in IGA and related application integration and JML automation. Server more »
Proven experience in a similar role, with a strong background in data analysis and reporting. Experience with service management software and tools, such as, ServiceNow, or similar. ITIL Foundation certification and Power BI Excellent communication skills, both verbal and written, to clearly convey complex information. Ability to manage multiple priorities more »
troubleshooting PCs and laptops, preferably with Dell experience. - Experience in mobile devices and tablet management/support, particularly with Intune (MDM). - Familiarity with ServiceNow helpdesk software. - Proficiency in Microsoft Office O365. - Knowledge of PC management software (remote software installation, remote PC support, OS imaging, etc.), with SCCM experience as more »
ServiceNow Developer (ITOM), Leicester - hybrid Up to £56,000 VIQU have partnered with a leading retail provider who are seeking a passionate ServiceNow developer to join their HQ in Leicester. The successful ServiceNow Developer will manage the day-to-day operations of the ServiceNow platform including handling changes with vendors … testing and implementing projects, and identifying automation opportunities. The ServiceNow Developer will also perform system testing for updates and work closely with the Service Delivery Team Leader for expert advice. Experience Required of the ServiceNow Developer (ITOM): Strong background in ServiceNow platform development Proven expertise in implementing ITOM solutions, particularly … Discovery and CMDB (Configuration Management Database) ServiceNow Certified System Administrator (CSA) accreditation One or more Certified Implementation Specialist (CIS) accreditations (preferred) Familiarity with Event Management Monitoring, Service Mapping, and Service Graph Connectors (SGC) (nice to have) Experience in integrating systems using REST/SOAP web services Proficient in XML, HTML more »
Experience in working in a global environment and across multiple time-zones. * Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. Cyber Security Operations Team Leader In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised more »
environment. Certification in IT service management (e.g., ITIL Foundation, SIAM Foundation) is desirable. Preferred Qualifications: Experience working with service integration tools and platforms (e.g., ServiceNow ). Familiarity with cloud computing technologies and hybrid IT environments. Experience in organizational change management and stakeholder engagement. Knowledge of industry standards and frameworks related more »
ServiceNow Developer (ITOM) Leicester - hybrid Up to £56,000 VIQUhave partnered with a leading retail provider who are seeking a passionate ServiceNow developer to join their HQ in Leicester. The successful ServiceNow Developer will manage the day-to-day operations of the ServiceNow platform including handling changes with vendors, testing … and implementing projects, and identifying automation opportunities. The ServiceNow Developer will also perform system testing for updates and work closely with the Service Delivery Team Leader for expert advice. Experience Required of the ServiceNow Developer (ITOM): Extensive hands-on experience in ServiceNow platform development Proven expertise in implementing ITOM solutions … particularly Discovery and CMDB (Configuration Management Database) ServiceNow Certified System Administrator (CSA) accreditation One or more Certified Implementation Specialist (CIS) accreditations (preferred) Familiarity with Event Management Monitoring, Service Mapping, and Service Graph Connectors (SGC) (nice to have) Active involvement in estimating and contributing to both user and technical stories Track more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
ServiceNow Developer Country: UK Location: Hatfield (hybrid-working) Hours: 37.5 Role Type: Permanent Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used … Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. What youll need Strong understanding of ServiceNow best practises. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow Platforms with excellent communication skills. more »
estate. You will be supported with personal development opportunities including training and exposure to new technologies. Handling and logging calls from end users in ServiceNow Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates and closure Delivering a great customer experience Position more »
Microsoft’s 365 Suite of products Previous Experience supporting mobile phones Experience with Microsoft teams Room Experience with Apple Mac desirable Previous experience with ServiceNow or Freshservice desirable The rewards: A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.) A collaborative, open and more »
