1 to 25 of 138 Permanent Services Delivery Manager Jobs in the North West

Service Delivery Manager Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote) Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits As a Service Delivery Manager … technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability. Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions. Provide insights and solutions to Service Provider challenges to enhance operational efficiency … tools, or systems. Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement. Desired Experience: Strong Customer Service Delivery skills. Agile working environment Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions. Persistent in identifying root causes more »

Landing in a greenfield environment, your role as Service Delivery Manager will be to ensure a high level of pro-active IT Service is always delivered, whilst also being a natural leader with a customer focused approach. You'll be joining a global organisation with clients … service improvement by implementing successful performance management metrics/reporting. Ideally you’ll have: 5 years’ experience in a similar role, preferably in managed services Strong ITIL understanding and/or certification Experience of implementing new IT Services in an immature/greenfield environment’s Experience running a more »

months, working on site at Manchester Airport. About the Role You will be responsible for overseeing and optimizing the end-to-end service delivery process to meet and exceed customer expectations. This position requires a blend of technical expertise, strong leadership skills, and a customer-centric approach. Key Responsibilities … with contractual obligations. • Continuously monitor service performance, identify areas for improvement, and implement necessary changes. Team Leadership: • Manage and lead a team of service delivery professionals, including service desk agents, support staff, and technical experts. • Provide coaching, mentoring, and performance feedback to ensure team members meet their objectives. Process … Optimization: • Streamline service delivery processes to enhance efficiency and reduce operational costs. • Implement best practices and industry standards to achieve optimal service delivery outcomes. Resource Management: • Allocate and manage resources effectively to meet service delivery demands. • Identify resource gaps and work with HR to hire, onboard, or more »

MSP who pride themselves in delivering excellence? The firm in question, is an award winning Managed Service Provider who provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding their Service Management team in Manchester to support more »

About The Role More exciting opportunities has arisen at Morrison Telecom Services, and we are now looking for a Team Manager with Copper installation experience based in London. MGroup Services Telecom Division operates in the fixed line telecommunications market offering a full life cycle of … full fibre network through large scale roll outs of network build and maintenance activities. You'll be working in a part of Morrison Telecom Services and Avonline Network that is dedicated to transforming the way support is delivered nationwide to network providers. We aim to be the UK's … the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. The department more »

Agile Delivery Manager - Perm - Up to £80k & bonus & benefits - Hybrid – Manchester/Remote Want to work part of a team who is going through exponential internal growth and are continuing to improve and provide good products & services to their customers? As the Agile Coach/… Lean Delivery Manager you will support with the planning and execute the end-to-end transformation initiatives within a business unit to deliver sustainable results as identified through the strategic planning process. You will lead the overall deployment of a Lean Transformation project and look for more »

Join us and help deliver the exceptional, every day. As a Senior Technical Service Manager you will oversee day-to-day leadership of the on-site Mitie Engineering workforce and be pivotal in ensuring the efficient and effective delivery of FM Technical Services. You will be … and supporting decision-making processes through high-quality reports and presentations. About you: A bachelor’s degree in a relevant field, such as Building Services Engineering or electrical/mechanical engineering, is preferred . Demonstrable technical experience in handling complex healthcare PFI contracts is desired. Strong knowledge and understanding more »

and guidance on relevant software solutions. Ensure a high level of service is provided to the customer including regular reviews of their live system. Delivery: Heavily focussed on service delivery ensuring we are adhering to the agreed SLA and regularly report this information both internally and externally. Act … and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both … the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able to advise customers. Focussed on continuous improvement you will be expected to proactively identify and present recommendations for innovative solutions and services aligned to more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act … priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs … and contractual obligations in supporting integrated digital services involving multiple organizations and systems of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a more »

The Opportunity: Consulting as an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act … priority incidents for high-volume accounts, collaborating with Delivery Managers and key stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs … KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and systems Experience of the Government Digital Service (GDS) Standard and/or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT more »

Tax Manager/Tax Associate Director - Outskirts of Manchester - £Negotiable dependent on level and experience & Excellent Benefits Description: Are you a qualified Senior Tax Professional with extensive experience in both corporate and private client tax? Are you looking for an opportunity to take your career to the … of best practice Benefits: ·A market leading benefits package ·Flexible hours/hybrid working ·Career development with the opportunity to contribute towards strategic goal delivery ·Modern, accessible offices with on-site parking ·Collaborative and supportive working environment Essential Requirements: Ambitious individual with expensive experience in taxation and staff management. …/Audit Director/Audit Associate Director/Audit Manager/Audit Senior/Audit Associate/Audit Semi Senior - Business Services Partner/Business Services Director/Business Services Manager/Business Services Associate/Accounts Senior/Accounts more »

Product Manager Exciting new Product Build and Loading Manager required for a Luxury Tour Operator based in the Manchester area . … This unique role will be managing a small team or Product Executives whilst working closely with the Commercial, Sales and Operations teams managing the delivery of products via their reservations and promotions systems, and website, ensuring travel specialists including the internal sales team and external agent partners have the … don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is more »

Project Manager/Project Leader/Project Engineer required to join a leading manufacturer/Distributor within the Hydraulic industry. The successful Project Manager/Project Leader/Project Engineer will manage Hydraulic projects from inception through to final completion. The Project Manager … on various Hydraulic Presses, Cylinders, pumps, motors, accumulators, transmission systems and Power Packs. The Project Manager will own the entire Project delivery relationship with important clients and through high level, highly proactive engagement will be constantly alert to opportunities to develop, improve and maintain that relationship. … Reporting to the Senior Project Manager you will be responsible for the delivery for installation of Hydraulics Presses, Cylinders, valves, motors, Power Packs, actuators or similar . Managing the Project timelines for products, services, documentation, and quality to achieve on time completion. Perform consulting services more »

to join our client's team. The successful candidate's primary function is to support Project teams in providing planning and monitoring services on projects in order to establish, record and demonstrate programme activities, durations, risks and remedies. Key Responsibilities: The primary function of the Project Planning … and Project controls lead is to support Project teams in providing planning and monitoring services on projects in order to establish, record and demonstrate programme activities, durations, risks and remedies. Ensure that the programme content is functionally compliant with the planning procedures, identifying planning scope, major constraints and contract … ensure the latest information available has been shared. Ensure resource planning practices and standards are consistent across each project. Provide robust challenge to the delivery team with regards to project delivery' Key Account Delivery Manager Operational Planning & Project controls Regional Functionally Assistant/Trainee more »

Senior Project Manager Join an award-winning IT Managed Services & Modern Workplace provider, as a Senior Project Manager (Professional Services), youll be at the forefront of driving IT transformation initiatives. Role Description: You will lead the charge in orchestrating and delivering IT … onboarding projects, predominantly for one of their key clients, a prestigious enterprise organisation in the Professional Services space, rapidly expanding through Mergers & Acquisitions. Your role will involve overseeing the seamless integration of technology solutions, typically encompassing hosted desktop (Citrix), modern workplace solutions, cloud migrations, telephony migrations and other transformative … any issues or roadblocks that may arise during the project lifecycle. Champion best practices in project management, driving continuous improvement and innovation in project delivery methodologies. Facilitate effective communication channels among project teams, clients, and stakeholders, ensuring alignment and satisfaction throughout the project journey. Requirements: Proven experience as a more »

Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the Service Delivery … troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which includes all service delivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the … Keep up to date on infrastructure and security trends to improve the IT service delivery. Essential Skills: * VMware management & maintenance. * Microsoft Server technologies & associated services, including Server 2012, 2016 and 2019. * Networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. * An understanding of more »

Project Manager (Software/Agile delivery/Web-based Media tools) This role can be worked predominantly remotely but will involve some time spent in their Manchester city centre office. £48,000 - £55,000 + Additional Benefits Project manager for software deliverables sought … entertainment. Due to company expansion and winning new accounts, they are seeking an experienced Project Manager with an understanding of Agile delivery methodologies and a track record of delivering successful software development projects and deployments. You will be responsible for managing multiple projects, taking ownership of … delivery, stakeholder management and resource allocations. You will be involved in projects involving customer management and implementations, integration, and upgrades, involving the delivery of both established and recently developed products. As a result, you will demonstrate excellent customer liaison in requirements scoping, estimating production life cycles and actual more »

permanent basis. The IT Security Manager will be a key senior hire, who will lead the Security Operations function within Technology Services; leading a team both internal and external specialist 3rd party support in delivery of security operations activities across the organisation’s estate. The … remit of the IT Security Manager position will cover the enterprise on premise and cloud services operational technology estate. The successful IT Security Manager will have the following main responsibilities: the performance and security of the digital estate through a process of pro … active continuous service improvement and to plan and manage the reduction of cyber and security risk to services the security operations management of the Technology estates and its availability 24/7/365 where applicable closely with the wider Technology Services and Information Security teams providing SME more »

and members of the central Trust Exec Team. The School Office Manager will also provide a general support service (including PA services) to the Headteacher and wider Leadership Team, undertaking specific operational tasks and projects on their behalf, maintaining personal diaries, operational rotas, the academy calendar … a lead role in the organisation and monitoring of support systems/procedures/policies. Work directly with Headteacher, providing day to day PA services for them and working on developments within the key areas of your portfolio. Undertake line management responsibilities where appropriate including, management of administrative staff … own team. First-rate IT skills and experience with SIMS (School Information Management System). The candidate must demonstrate a flexible approach in the delivery of work and, above all, have a positive nature, be hard-working and possess a good sense of humour all necessary for working in more »

Total Contracted Hours: 40 An exciting new Shift Manager opportunity at DX! *** This is a backshift/afternoons based vacancy*** All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are … to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for … addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: The Shift Manager role reports to the Operations Manager and leads and manages all aspects of the daily shift operation in a cost more »

England! Reporting to the Head of IT Programmes, you will be responsible for Senior Testing Analysts, Testing Analysts Officers, and Product Leads and Service Delivery Managers allocated to testing roles. Responsible for ensuring all areas of effective planning, your main responsibilities will be organising and testing, making sure to … meet the strategic and operational business demands. Your Main Responsibilities: Develop, manage, and own quality and test strategy for all IT services and products delivered to or provided by the organisation. Day-to-day management and Matrix management of staff who deliver testing functions. Manage the end-to-end … testing process for all services IT services and products delivered to or provided. Deliver a strategy that drives a culture of continuous improvement in testing and quality throughout the development lifecycle. Manage the frequent challenges seen when developing critical systems with a quality-focused mindset and inspire those more »

documents, liaising with external clients and Senior Fee-Earners and providing advice on both Data Privacy and Cyber queries/issues You'll lead delivery on small to medium scale projects alongside the senior members of your team Mentoring and training junior members of staff on all Data Privacy … and Protection related matters Support the Senior Specialist and Delivery Manager with implementing new Data Privacy and Cyber work services and solutions + much more. To qualify for this new opportunity, you’ll need to have/be the following: A minimum of ONE year more »

My client, a growing financial organisation is on the lookout for a talented Change & Project Delivery Lead to join their hybrid working team in Blackpool. If you thrive in a fast-paced, agile setting and are passionate about shaping project delivery functions, then this could be the role … for you! This is a new team that includes a Director of Project Delivery (The hiring manager), a Junior Project Manager, and a Junior BA. There are currently at least 5 large programs running, and they're looking for someone eager to manage … start to finish. Working structure: Hybrid/3 days in the office (in Blackpool), 2 days remote working. Role Overview: As a Change & Project Delivery Lead (a fancy name for a Senior Project Manager) you will play a pivotal role in shaping project details, ensuring value more »

to join their hybrid working team in Blackpool. If you thrive in a fast-paced, agile setting and are passionate about shaping project delivery functions, then this could be the role for you! This is a new team that includes a Director of Project Delivery (The hiring … be paramount. Key Requirements: Proven expertise in managing Time, Cost & Quality to ensure efficient and successful project delivery. Established track record in developing effective delivery processes, maintaining high standards, and meticulous attention to detail. Proficiency in scoping projects, creating resource plans, schedules, and solution designs with clarity and risk … mitigation strategies. Excellent communication skills, both verbal and written, to effectively convey delivery knowledge and insights. Strong technical and business acumen, ideally with a background in IT, Debt Purchase, Financial Services, or Continuous Improvement (desirable) Exceptional problem-solving abilities, with experience in methodologies like Continuous Improvement DMAIC. Responsibilities more »

permanent basis. The IT Operations Manager will be a key senior hire, who will provide high quality and reliable information technology services to the organisations customers, employees and external third parties. Working as the IT Operations Manager, within this fast-paced and dynamic … including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued support of the estate Responsibility for the management of applications, support teams, licences, services, maintenance … and continuous service improvement culture Accountability for the digital experience for all aspects of day-to-day performance, operations, and reliability of information technology services across the organisation. for matrix ways of working, to support Service Account Managers, who own the relationship with Product Owners across the organisation. of more »