Single Point of Access (SPA) Call Handler
Northallerton, United Kingdom
South Tees Hospitals NHS Foundation Trust
key role in the provision of access to community services across the area. In the role of Integrated Call Handler, you will possess excellent communication and interpersonal skills and be able to demonstrate the ability to work in a busy call centre dealing with people with varying needs across … of community services, assisting the delivery of clinical services across Hambleton & Richmondshire. You must be able to demonstrate that you possess significant IT and communication skills and experience and be able to liaise with patients and other agencies to triage calls in a timely manner to escalate these to … Knowledge and skills in providing an effective customer service and dealing with members of public and health and social care professionals Excellent interpersonal skills including an ability to empathise & use assertiveness skills appropriately Experience Essential Recent experience of working in a customer focused environment Desirable Health more »
Employment Type: Permanent
Salary: £22383.00 a year
Posted: