3 Permanent Support Engineer Jobs in Cardiff

Job Title: First Line Support Engineer Hybrid Job Description: We are seeking a diligent and customer-focused First Line Support Engineer to join our dynamic team. As a First Line Support Engineer, you will be the initial point of contact for all technical inquiries … technical proficiency, and a passion for problem-solving in a fast-paced environment. Key Responsibilities: Act as the first point of contact for technical support requests via phone, email, or ticketing system. Provide courteous, efficient, and professional assistance to clients experiencing technical issues or inquiries. Diagnose and troubleshoot software … hardware, and network problems, utilizing available resources and following established procedures. Document all support interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Escalate unresolved issues to the appropriate internal teams, ensuring prompt and effective resolution. Proactively communicate with clients regarding the status of their support more »

Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment … fully committed to ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction. Role Duties Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote … what we say." Rigorously follow the escalation process to promptly notify senior IT management of any pressing issues. Provide On-Call & Out-of-hours support as necessary. Maintain a commitment to the highest ethical and professional standards in every interaction, ensuring quality in alignment with our company's core more »

Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years … of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an … core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities. Key Responsibilities: • Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. • Diagnose and troubleshoot technical issues, using more »