1 to 2 of 2 Permanent Systems Management Server (SMS) Jobs in the UK

statistical analysis, trend forecasting, and proficiency in using data analysis software. Ability to analyse, interpret data, and present findings effectively. Experience with CRM systems or platforms (e.g., Salesforce, HubSpot) and data analysis software, enabling you to effectively interpret data and present actionable insights Experience with Tableau or similar more »

/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify … Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices … CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone more »