2 Team Leader Jobs in Berkshire with Remote Work Options

Job Title: Helpdesk Team Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy average ticket age. Serve … as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service and ensure appropriate training more »

Software Development Team Lead Software Development Team Lead required by a leading global Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. The Software Development Team Lead will be responsible for the software engineering … output of the team. This will be a leadership role however the successful Software Development Team Lead will also be expected to be hands-on writing code when required, as well as designing architecture. Therefore the successful candidate will have strong hands-on coding knowledge. The company are more »