Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Prospero Integrated
Job Title: Helpdesk TeamLeader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk TeamLeader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy average ticket age. Serve … as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service and ensure appropriate training more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Software Development TeamLead Software Development TeamLead required by a leading global Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. The Software Development TeamLead will be responsible for the software engineering … output of the team. This will be a leadership role however the successful Software Development TeamLead will also be expected to be hands-on writing code when required, as well as designing architecture. Therefore the successful candidate will have strong hands-on coding knowledge. The company are more »
working pattern is just one of the attractions of a PWP lead role with Talking Therapies. We are looking for 1 qualified B6 TeamLead Psychological Wellbeing Practitioner to join our friendly team. We cover six localities across the county, all within about 40 minutes of our central … want Berkshire Healthcare to be a great place to work where everyone can thrive and grow. Some of the benefits of joining our team: One of the only Talking Therapies services to offer a preceptorship programme for career progression A leading service on digital therapy. A pilot service … part of the global extemporal programme-instrumental leaders in digital innovation Large focus on wellbeing of staff with our very own wellbeing network team Main duties of the job Providing high volume low intensity interventions using cognitive behavioural therapy for mild to moderate anxiety and depression The opportunity more »