2 Technical Analyst Jobs in the East of England with Remote Work Options

Technical Services Analyst Location: Home Based/Luton - on site 2 days a week in Luton Skills: ITIL, Windows Server, Active Directory, Exchange, Microsoft 365 We are looking to recruit a Technical Services Analyst for Civica's Infrastructure Team based on site with Luton Council. This … an IT Infrastructure professional seeking a role with a mix of project and BAU support work on the latest infrastructure technologies. Essential Competencies: Non technical: Demonstrable experience working in IT service delivery Exceptional Customer Service skills Incident and Service Request Management Problem Management Ability to manage a high volume … of tasks Understanding of ITIL Understanding of IT Security Excellent attention to detail Methodical and logical approach to problem solving. Technical: Windows Server Support and Admin Windows 10/11 Support and Admin Active Directory Admin Filesystems and Permission Management Microsoft Application Support and Admin Email Applications Support and more »

What will you be doing? As a Junior Technical Analyst you will be supporting our PayPoint products, systems, or applications by following existing, pre-defined support processes. You may be required to support our internal technical teams, as well as our Client and Retailers, therefore will have … a strong customer service focus. You may also be required to implement technical changes and assist in the resolution of incidents raised by retailers, clients or other technical teams at PayPoint. As part of the role you will also help identify root causes from any repeat incidents, so … with changes at short notice Windows based 24/7 environment skills including 1st/2nd line support The ability to communicate to both technical and non-technical staff A willingness to learn It would be great if you already have… Experience with transaction processing systems around point more »