to customer sites.We may consider someone remotely should they not reside on the Isle of Man. Elevate your career with Argon's 3rd Line Technical Team, where you'll play a pivotal role in maintaining our clients' IT infrastructure and driving projects to success. As a technical guru … you'll serve as the go-to expert for escalated technical issues, ensuring seamless operations and adherence to security protocols. Key Responsibilities: Serve as a point of escalation for technical assistance, resolving complex issues beyond the capabilities of 1st and 2nd line support. Maintain clients' IT infrastructure and more »
is office based on the Isle of Man, with some travel to customer sites. Embark on a rewarding journey with Argon's 1st Line Technical Team, where you'll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you … ll triage, document, and resolve standard issues promptly, ensuring seamless operations and customer satisfaction. Key Responsibilities: Act as the first point of contact for technical assistance, handling customer queries via phone, self-service portal, or email. Resolve standard issues such as password resets and basic troubleshooting, escalating complex issues … to higher-level teams when necessary. Document all customer interactions and technical details within tickets, ensuring clarity and accuracy for efficient escalation and resolution. Perform regular scheduled tasks, including monitoring alerts from remote networks and service desk inboxes. Assist 2nd or 3rd line teams with projects requiring user contact more »
is office based on the Isle of Man, with some travel to customer sites. Embark on a rewarding journey with Argon's 1st Line Technical Team, where you'll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you more »
customer sites. We may consider someone remotely should they not reside on the Isle of Man. Elevate your career with Argon's 3rd Line Technical Team, where you'll play a pivotal role in maintaining our clients' IT infrastructure and driving projects to success. As a technical guru … you'll serve as the go-to expert for escalated technical issues, ensuring seamless operations and adherence to security protocols. Key Responsibilities: Serve as a point of escalation for technical assistance, resolving complex issues beyond the capabilities of 1st and 2nd line support. Maintain clients' IT infrastructure and more »
is office based on the Isle of Man, with some travel to customer sites. Embark on a rewarding journey with Argon's 1st Line Technical Team, where you'll be the frontline hero providing essential technical assistance to our valued customers. As the initial point of contact, you … ll triage, document, and resolve standard issues promptly, ensuring seamless operations and customer satisfaction. Key Responsibilities: Act as the first point of contact for technical assistance, handling customer queries via phone, self-service portal, or email. Resolve standard issues such as password resets and basic troubleshooting, escalating complex issues … to higher-level teams when necessary. Document all customer interactions and technical details within tickets, ensuring clarity and accuracy for efficient escalation and resolution. Perform regular scheduled tasks, including monitoring alerts from remote networks and service desk inboxes. Assist 2nd or 3rd line teams with projects requiring user contact more »
We may consider someone remotely should they not reside on the Isle of Man. Step into a vital role within our Argon 2nd Line Technical Team, where you'll play a pivotal role in ensuring smooth IT operations and customer satisfaction. As a technical powerhouse, you'll serve … service and backend infrastructure, providing essential support and contributing to the success of IT projects. Key Responsibilities: Act as a point of escalation for technical assistance, resolving issues that 1st line support encounters. Support the implementation of IT projects and infrastructure changes, leveraging expertise in tools like Active Directory more »
sites.We may consider someone remotely should they not reside on the Isle of Man. Step into a vital role within our Argon 2nd Line Technical Team, where you'll play a pivotal role in ensuring smooth IT operations and customer satisfaction. As a technical powerhouse, you'll serve … service and backend infrastructure, providing essential support and contributing to the success of IT projects. Key Responsibilities: Act as a point of escalation for technical assistance, resolving issues that 1st line support encounters. Support the implementation of IT projects and infrastructure changes, leveraging expertise in tools like Active Directory more »
