2 Technical Support Jobs in Oxfordshire with Remote Work Options

Technical Support Consultant location: Didcot, fully remote but may require some site visits Pay rate: £45,000-£50,000p/a Hours: Standard office hours Our client have an exciting position available for a full-time Technical Support Consultant based Mandatory Requirements * 3+ years Oracle PLSQL … experience VB.net or C#, Web services and XML. * Knowledge/Understanding of ERP, Accounts Receivables or Credit Management * Ability to clearly document processes and technical subject manner and ability to liaise with technical and business colleagues * Confident and professional telephone manner Role Responsibilities * As a Technical Support Consultant you will be working within our support and development environment working closely with our Operations Director * You will be responding to incoming emails/calls and investigating and resolving reported issues using your application and database skills * Developing new procedures/packages in PLSQL to enhance our more »

SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service Desk Manager with routine tasks, covering; Desk Management, Business Reporting and Communication, substitute for SDM in IT Operations meetings About you: • Strong IT … Troubleshooting skills • Commitment to excellence - this is really important! • Strong system administration of critical IT systems • Support and administration of Apple devices • Support and administration using remote access software e.g., LogMeIn • Extensive experience in the following: o Microsoft based operating systems (emphasis on Windows 10/11 and more »