2 Technical Support Jobs in Yorkshire with Remote Work Options

meaningful outcomes for our customers. POSITION OVERVIEW *This is a hybrid role with 1 office day a week in our York Office* As the Technical Support Specialist, you will become an integral part of a dynamic and close-knit team. Your primary responsibility will be to serve as … entails direct interaction with customers via phone and email, necessitating a high level of comfort and confidence in a customer-facing capacity. RESPONSIBILITIES Handles support calls and tickets and queue management Takes ownership of customer issues reported and resolving problems Researches, diagnoses, troubleshoots, and identifies solutions to resolve software … to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events Monitors after-hours support on a rotating schedule Performs other related duties as assigned Able to work 8:30-5 PM QUALIFICATIONS Experience with SQL and basic SQLServer more »

together to provide the best possible service to our schools! A day in the life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring … about us and the role as well as us learning more about your search and experience. Our 1st stage interview takes place with 2 Support Team Leads online - we use Google Meet for the majority of our video interviews. This will be 1 hour 30 minuteslong , covering competency and … we'll send you a document to help prepare. Our 2nd and final stage interview will be a video callwith Emily Dowse(Head of Support) which would be a culture fit style interviewand will focus around our values and mission as all Arbor employees are very much aligned to more »