TechnicalSupportAdvisor* *Role Profile* Providing our customers with an exceptional service is key to our business and we are now looking for a TechnicalSupportAdvisor who can guide our customers through a smooth process when faced with any … technical challenges. To excel in this role, you will be technically minded and have a passion for excellent customer service. This is a unique and exciting opportunity for someone who is looking to take the next step in their career as well as develop with the company as … we continue to grow. *Main Responsibilities* * Diagnose and resolve reported issues * Work with senior staff to resolve more complex issues * Providing customers with technical knowledge of the services & products we supply * Developing relationships with internal departments * Being an active contributor to the operational environment and participating in the more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
TechnicalSupportAdvisor Quorum Business Park, Longbenton - NE12 8BU Salary: £23,000 - £25,000 per annum+ Performance based bonus Working hours: Full time , 37.5 hours per week, shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank … after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated TechnicalSupport Advisors to assist our Verisure colleagues in the field. This role will suit someone who is motivated and looking for an … mission is to provide our customers peace of mind by protecting what matters most to them. What youll be doing: Assisting with advanced technical issues, diagnosing technical faults and providing a solution via phone, web chat and email. We provide technicalsupportmore »
Job Title - TechnicalSupportAdvisor - Out of Hours Salary - Up to £36k depending on experience Location - Remote Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a TechnicalSupportAdvisor - Out of Hours. The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. Principal Responsibilities/Duties • Ensuring that the Customer is at the centre of everything that we do. • Providing 1st and … 2nd line support to customers for Telephony, Data and IT Services. • Responsible for handling incoming queries by receiving phone calls, emails, and portal requests. Responding to these within the agreed target time and meeting any agreed personal targets. • To diagnose, log, action and follow through to resolution cases more »
TechnicalSupportAdvisor Quorum Business Park, Longbenton - NE12 8BU Salary: £23,000 - £25,000 per annum+ Performance based bonus Working hours: Full time , 37.5 hours per week, shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank more »
Job Title - TechnicalSupportAdviser 1st Line IT Reports to - Service Desk Team Leader Salary - Starting from £24,000+ DOE Location - This position can be based from any Focus Group office across the UK: Shoreham/Exeter/Manchester/Derby/Glasgow/Melrose/… we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a TechnicalSupportAdviser 1st Line IT. As part of this team, you will provide 1st line support and excellent customer service … in the areas of; IT, including Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems. Principal Responsibilities/Duties • Manage tickets assigned and ensure system is organised and up to date. • Answer the phone within the agreed target time and as a minimum, to meet any agreed more »
