Technical Helpdesk Team Leader - Fixed term Contract
Maidstone, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
RemoteWorker UK
Technical Helpdesk Team Leader - Fixed term Contract Apogee Corporation Limited Maidstone Full Time Reference: 222951180 This role is a maternity cover for 6 months. We are seeking a forward-thinking and logical individual to lead our Level 2 & 3 Technical Helpdesk teams. You will oversee the day-to-day management of our technicians … and swift resolution of hardware, IT, and software issues for our clients. This role is pivotal in ensuring customer satisfaction, meeting KPIs, and driving continuous improvement within our Technical Helpdesk division. Key Responsibilities Oversee the daily operations of the Level 2 & 3 Technical Helpdesk teams. Mentor and develop technicians using your advanced print and IT expertise. … Drive team performance with relevant training programmes and KPIs. Manage complaints and client feedback to maintain customer satisfaction. Support strategic initiatives, process creation, and adherence to business functions. Liaise with internal teams, including senior management, PS teams, and Account Managers. Ensure continual service improvement through process review and benchmarking. Conduct regular 1-to-1 meetings to support technician More ❯
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