Newark on Trent, Nottinghamshire, United Kingdom Hybrid / WFH Options
EMBS Engineering
Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticketmanagement, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new more »
Chesterfield, Derbyshire, East Midlands, United Kingdom
Andy File Associates
relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticketmanagement system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to … first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
to hardware, software, network connectivity, and application services to a wide variety of external customers Managing and tracking incident tickets using an in-house ticketmanagement system and providing timely updates to customers Improving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating … with customers in a clear, effective, and timely manner Maintaining accurate documentation in a centralised management database Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs) Supporting the delivery of projects, if applicable Continuously learning and enhancing technical knowledge and skills through more »
Northampton, Warkton, Northamptonshire, United Kingdom Hybrid / WFH Options
4M Recruitment
to provide support to Linux based systems within a production based environment ensuring problems are identified and resolved. You will also be responsible for ticketmanagement, basic maintenance, supporting customers and escalating where required. The ideal candidate will ideally be of graduate level in ideally Computer Science, Information more »