3 Permanent Ticket Management Jobs in the East of England

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

troubleshooting printer problems, supporting standard software packages, and other general “IT” tasks ‘Hands and Eyes’ support to other teams documentation and knowledge base article management the onsite call management system to update calls and close calls to specific SLAs stock control & asset management – ensuring the desktops and … work independently and part of a team. and technical knowledge of IT, PC’s/peripherals, and their architecture fix, IMACs, Incidents, Projects with Ticket Management with liaising and working alongside 3rd Parties flexibility and the ability to manage your day effectively Desirable skills/qualifications: Foundation more »

pattern of 4 days on 4 days off and a mix of nights and days** What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »