1 Trainee IT Support Jobs in the North of England

THE MAIN RESPONSIBILITIES To be the mmain contact via telephone to support and assist pharmacy dispensers with IT problem resolution. The SOFTWARE is for Pharmacy medicine dispensers The role will be conducted from their office in Chorley + with some remote work. The Main Duties & Responsibilities for the … Trainee IT Support Analyst · To provide telephone support to the user base utilising remote access tools · Logging and categorising incoming calls and emails within our CRM system · Active involvement in the documenting and updating of our knowledgebase · Raising jobs for Engineers and liaising with them · Taking … them quickly and efficiently · Documenting issues/problems and raising them to the 2nd line team Experience and skills required from the or the Trainee IT Support Analyst · Good general IT skills · Problem-solving attitude and aptitude · Good communication skills both written and verbal · Good problem more »