related problems and escalations Taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trendanalysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to more »
ticket management system. Offer support for computers, laptops, tablets, switches, smartphones, and various applications. Elevate issues to the appropriate support team as necessary. Conduct trendanalysis to aid in the identification of problems. Collaborate with external vendors and third parties to support incident and TPM resolution. Requirements: 3+ more »
NHS Leicester, Leicestershire and Rutland Integrated Care Board
Operations Team. Focal point for liaison with EMAS Duty Command Team. Focal point for liaison with unscheduled care services providers. Information gathering, interpretation and trendanalysis leading to system operational recovery and improvement. Continued development and management of escalation processes within the ICS. Project Management Lead the delivery … reports summarising status on issues, impacts, aspiring outcomes and providing progress reports as required. Collate as required qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products. Analyse, interpret and present data to highlight issues, risks and support decision making. The more »
staff, volunteer, student, customer and service user feedback Management of alerts, including CAS, NICE Guidance etc. Continuous service improvement and development Reporting: quality accounts, trendanalysis, audit, feedback etc. Project and programme management Utilisation of Canva Infographics, InPhase Oversight and SystmOne Please note that Care Plus Group are more »
Role Overview The HR Systems Administrator will have responsibility for the quality and integrity of the HR System (Sage HR), conduct regular HR reports, trendanalysis and MI to the HR team, People Leaders and the Board of Management.You will have the opportunity to work across all HR … Sage HR, Clear Review and LinkedIn Learning. Key Skills, Knowledge & Experience Previous experience of working in a medium to large organisation and conducting business analysis and HR reporting Strong knowledge of Excel, ability to manipulate and analyse data, as well as use formulas to problem solve when needed. Demonstrated more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
