engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trendanalysis Supporting licence renewal, hosting and utilisation monitoring activities Reporting on toolset data and service statistics Your skills and experiences: Understanding of Engineering more »
EVM, Budget and cost management, risk and opportunity management, change control and EAC (Estimated at completion) reporting Performing advanced Project reporting, including data and trendanalysis from multiple sources Leading Project Management and Control (PM&C) processes on a small project or work package of a large project … and Control Account Manager Your skills and experiences: Essential: Project Management qualification (e.g. Prince2, APMQ) or equivalent Project Management experience Project Controls experience Data analysis experience Experience in Finance, business management and accounting Desirable: Experience using Earned Value Management (EVM) Benefits: You'll receive benefits including a competitive pension more »
Reporting to the clients Senior Management at set intervals on the performance and outcomes of the SGS services delivered. This includes performance reporting and trendanalysis from the programs delivered. To achieve sales targets/client retention targets set by Global Head International Sales & Accounts. Qualifications PROFILE A more »
ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trendanalysis Supporting licence renewal, hosting and utilisation monitoring activities Reporting on toolset data and service statistics Your skills and experiences: Understanding of Engineering more »
Barrow-In-Furness, Cumbria, North West, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
of the Joint Integrator Master Schedule using P6, taking inputs from the Submarine Delivery Agency and all Industrial Parties. In addition, you will provide trendanalysis of schedule performance and Earned Value Management data. The Person To be successful in this role, you'll need to have experience more »
engineering and our supply chain To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status more »
resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the … appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. TrendAnalysis: Perform trendanalysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues … before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trendanalysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses more »
Wirral, Metropolitan Borough of Wirral, Merseyside, United Kingdom
DATS Recruitment Ltd
including ISO 27001. • Support the Information Security Education and Awareness strategy to include delivery of training using various methods, simulation exercises, communication, reporting and trend analysis. • Directly support annual testing and support the Information Technology Team with delivery of resolutions. • Support threat hunting analysis to ensure Information Security more »