support inquiries. This role is not solely reactive; the ideal candidate will be proactive in identifying opportunities for improvement in the customer operations conduct trendanalysis to inform product improvements and enhancements. Key Responsibilities Customer Experience: Act as the primary point of contact for our customers, providing prompt … Collaboration: Collaborate with other departments, including sales, marketing, and products and engineering teams, to ensure a seamless customer experience throughout the entire customer journey. Trendanalysis: Utilise trendanalysis to identify recurring issues and inform product development priorities. Identify opportunities for improvement: Proactively identify opportunities for … ability to troubleshoot and resolve technical issues. Prior experience in triaging and prioritising inbound support requests. Excellent communication and interpersonal skills. Ability to conduct trendanalysis and translate insights into actionable recommendations. Comfortable working remotely and independently. Proficiency in using technology tools for support management. Self-motivated with more »
This role is to support the Customer Engagement Team and wider business stakeholders to analyse data to draw conclusions and insight around commercial performance, trendanalysis, business performance, and supplier sales. Job description: - Run reports on BI Tool for the UK/Europe Customer Base and any adhoc … also be developing their own reports as well using the datasets provided by the Data Team - Analyse the data produced to give insight and trendanalysis to support the growth of revenue and customer satisfaction. - Identify potential impacts to the business as a result of business change. - Provision … experience required. - MS Excel - must have demonstrable skills either through certification or experience; preferably Advanced Level. - MS PowerPoint - must be able to summarise data analysis to communicate key messages in an engaging manner. - Sound knowledge of business models, preferably in a retail environment. - Able to assimilate new information quickly more »
and procedural documentation (e.g. architecture, configuration, and setup) appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis transition and complete Operational Acceptance (OA) of new customer services and delivery of Microsoft Azure projects and Development – Learn about the latest more »
procedural documentation (e.g. architecture, configuration, and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects Training and Development - Learn more »
Swindon, England, United Kingdom Hybrid / WFH Options
KBR, Inc
ILS projects. Responsibilities Conduct detailed analytic studies to ensure compliance with AR&M and supportability requirements. Deliver ILS project outputs, including AR&M, Supportability Analysis, Through Life Costing, Technical Publications, Training Development, and Codification, within specified timelines and budget constraints. Develop and manage Integrated Logistic Support Plans (ILSP) and … and report writing activities. Plan ILS projects to ensure timely delivery and adherence to budgetary constraints. Carry out Reliability and Maintainability (R&M) modeling, trendanalysis, and support the development of ARM Cases. Perform Supportability Analysis, including FMECA, RCM, MTA, and LORA, to aid in the development … qualification (Degree or HND) in an engineering discipline. Formal training in the management of ILS for UK Defence Programmes. Formal training in AR&M Analysis and Supportability Analysis and/or Whole Life Cost/Life Cycle Cost Analysis. In-depth knowledge of ILS defense standards, particularly Def more »
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Franchise Brands plc
and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes TrendAnalysis and review of logs, backups, patches and security alerts Establishing a good working relationship with the business and 3rd party’s Keep more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
SQL, and Tableau are essential. Exposure to Data Analytics, AI, and ML would be very beneficial. The role: Improving budgeting and forecasting systems through trendanalysis and statistical modeling. Leveraging methods such as Linear Models, Random Forest etc Interrogating large data sets and applying feature analysis to … team to unlock their own insights from these views/repositories Skills/experience: Strong knowledge of Python Exposure to Tensorflow/Keras Used Trend Anaylsis and Statistical Modelling Data visualisation experience (Tableau) MySQL experience preferred (or similar Relational Database) Strong attention to detail, and analysis skills. AI more »
Glenrothes, Fife, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
and define problems - Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date - Track usage and maintain a trendanalysis of system load, usage, and responses, allowing for proactive identification of issues - Perform diagnostic analyses of the application, network & related systems as … workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues - Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by the incident manager - Comply more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
risks as well as identify, describe, and estimate the risks affecting the business Oversight and management of incident recording and reporting, closure approvals and trendanalysis Gathering and use of other relevant intelligence to support the validation and challenge of risk assessments and operation of controls Draw upon more »
Swanley, Kent, South East, United Kingdom Hybrid / WFH Options
Better Staff Recruitment
payment of important supplier invoices Providing management information to the leadership team concerning the amount spent by supplier and by product and then building trendanalysis to show top spending areas and opportunities for savings Skills & Experience 2/3 years work experience in the private (for profit more »
and post-signup monetisation efforts, shaping company growth and enhancing user experience. As Senior Data Analyst, you will: Improve budgeting and forecasting systems through: Trendanalysis and statistical modelling Methods like Linear Models and Random Forests Analyse large datasets by: Applying feature analysis Utilising Permutation Importance Implement more »
strong relationships and develop robust sales plans across the sales and after sales teams. Effective CRM management to drive commercial performance. Pipeline, performance and trendanalysis and reporting. Achieve budgeted sales targets and relevant KPIs. Own the product management of P&A portfolio in line with market intelligence. more »
to defect remediation or other capital works. Prepare coherent and clear annual and monthly reports on defect progress and risk management, plus regularly undertake trendanalysis and produce an annual report on lessons learnt. If this is something of interest or you would like to have a more more »
Barrow-In-Furness, Cumbria, North West, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
of the Joint Integrator Master Schedule using P6, taking inputs from the Submarine Delivery Agency and all Industrial Parties. In addition, you will provide trendanalysis of schedule performance and Earned Value Management data. The Person To be successful in this role, you'll need to have experience more »
Colorado Springs, Colorado, United States Hybrid / WFH Options
USAA
ll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained … issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities … groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience more »
Phoenix, Arizona, United States Hybrid / WFH Options
USAA
ll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained … issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities … groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience more »
San Antonio, Texas, United States Hybrid / WFH Options
USAA
ll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained … issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities … groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience more »
Tampa, Florida, United States Hybrid / WFH Options
USAA
ll do: Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity. Leverages best practices gained … issues. Monitors, develops and communicates audit testing, control testing and examination requests. Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions. Serves as a coach and mentor and on-the-job trainer for other team members. Ensures risks associated with business activities … groups and team staff Consistent track record to craft, implement, and sustain oversight processes Deep Complaints experience Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience more »
Colorado Springs, Colorado, United States Hybrid / WFH Options
USAA
growth opportunities and provides guidance on procedure and process improvements to influence business optimization. Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery. Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects … document these issues Monitors, develop and communicate audit testing, control testing and examination requests. Assists with development and management of operational reporting and provides trend analyses and solutions. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and … senior leadership, broad groups and team staff Consistent track record to craft, implement, and sustain oversight processes Third Party Vendor Oversight and Monitoring Data analysis Strong Critical thinking and root cause analysis skillset Ability to deliver executive level reporting Banking compliance and risk management experience US military experience more »