Taking ownership and managing tickets through resolution or escalationProvide technical support to end users.Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA … professional demeanour. Skills & Experience Required:Microsoft ExchangeActive DirectoryCloud (Azure, AWS or Google cloud)SCCMOffice 365Mobile Device ManagementIntuneWindows Servers (full range)Server Virtualisation (HyperV/VMWare)Local Area NetworkingSymantec ProductsCisco LAN/WAN (routers, switches, ASAs)Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Rullion
to the execution of the companies IT Strategy. Responsibilities Overview Operations Second level support for all client desktop computing issues (PC Hardware, Windows, LINUX, VMware) Administration of Windows File and Print Servers and Linux based servers. Consultative services to highly technical customer base, advising on IT technology and methodology … Desktop: Build, Optimisation, fault diagnosis, Security, virtualisation, VPN, Administration, Scripting. Windows Server OS: Install, config, optimization, clustering & high availability, AD, GPO, monitoring, backup. Virtualisation: Workstation Virtualisation. IT Process: ITIL; Service, Change, Asset, Contract & Release Management The responsibilities bulleted above require a high level of competence in multiple disciplines, coupled more »
with training, knowledge and skills Experience: At least 3 years commercial experience in a 3rd Line IT Support Role Skills and Qualities: - Microsoft Windows workstation and server - Apple OS X - Linux (especially Debian-based) - VMware hypervisor virtualisation - Amazon Web Services - Cisco networking - EMC and HP SANs - Shoretel Sip more »
of system upgrades on site. Required: 5+ years of related/applicable experience in I.T Must be familiar with Windows OS (both server and workstation) including Active Directory Must have working experience with configuring and troubleshooting Active Directory Experience with virtualization technologies e.g., Hyper-V, VMware is an more »
IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any … Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding more »
