Service Desk Analyst - Streaming
- Hiring Organisation
- Christy Media Solutions
- Location
- City of London, London, United Kingdom
troubleshooting, and escalating complex cases as needed. This is an opportunity to work in a dynamic environment, supporting cutting-edge video streaming technology. Initially, the role will follow standard office hours, working on a hybrid basis, with participation in an on-call rota one week … major service-impacting issues, ensuring minimal downtime for clients. Build and maintain in-depth knowledge of the company’s video streaming solutions. Maintain a comprehensive knowledge base to assist with issue resolution. Assist with onboarding new team members, sharing knowledge and best practices. Continuously improve processes ...