Head of Managed Services
Burnley, England, United Kingdom
Holker IT
and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. Create capacity & license management processes in collaboration with our infrastructure team to control costs. Partnership and communication Collaborate with Professional Services Team to coordinate service commencement. Contribute to wider Operations … Leadership. Engage with Product Management/Development team to provide a smooth introduction of new services. Experience & Skills A successful candidate will demonstrate a majority or all the below skills and experience. Customer focussed … Experience of working in a customer facing decision making role. Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners. Experience in working within an SME focussed Managed Services Provider. IT Service Management - ITSM process design and implementation experience. Communication – Effective more »
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