2 Permanent Virtual Team Management Jobs in the North of England

and ensuring high levels of satisfaction and engagement. Roles at this level may be required to manage a range of assigned resources. Staff management duties may be … either through direct line management (including appraisals, performance management and other duties) or through matrix management of a virtual team. About us Established in 1996, the NHS Benchmarking Network is a member community of health and social care providers, commissioners and like-minded … annual leave increasing to 28 days after 18 months service plus statutory bank holidays. Training opportunities Employee Assistance program. Supportive culture with regular team events Health cash plan to help manage the cost of everyday healthcare. Person Specification Qualifications Essential Educated to degree level (minimum BA/BSc more »

a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business’ objectives. Responsibilities Service Delivery Management Manage service performance against SLAs and underpinning KPIs. Surface key risks and issues early, building effective mitigation and stakeholder management. Manage Major Incidents effectively … Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery on a per … Experience of working in a customer facing decision making role. Leadership - Strong leadership experience in an IT Service Delivery role to motivate and lead virtual teams and partners. Experience in working within an SME focussed Managed Services Provider. IT Service Management - ITSM process design and implementation experience. more »