2 VoIP Jobs in Staffordshire

and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate more »

team and suppliers to ensure issues are resolved in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds … efficiency and effectiveness in line with industry best practice. Key knowledge and skills required for the role: Technically competent with current Network/Voice (VOIP) services and knowledgeable on emerging technologies/governance. Technical documentation writing. Proven experience of working in a customer facing 1st and 2nd line support role. more »