1 to 25 of 56 WFM Jobs in the UK

workforce planning solutions that enable business decision-making. Workforce Manager you will Support Huntswood’s contact centres in organising people resources and monitoring daily workforce management to meet and exceed service level expectations Act as subject matter expert on all workforce planning, workforce capabilities and deployment Collaborate effectively with the … the team to provide workforce planning and deployment tools for Huntswood’s global operations The ideal Senior Workforce Manager will have Experience in managing workforce management teams and tools Experience designing resource scheduling, workforce planning, or other operational capability modelling using workforce management platforms in busy contact centre environments of more »

Are you a seasoned SaaS sales pro with a knack for HRTech or more specifically Workforce Management/Staff scheduling software and a real passion for the Healthcare System? If so, this opportunity is tailor-made for you! 🌟 Earn £70,000 - 80,000 + with a Double OTE 🌟 Work in … Series B funding and is transforming the healthcare landscape. You can be a part of this dynamic journey! As an experienced Account Executive within Workforce Management/Staff scheduling software, you'll be entrusted with driving substantial enterprise deals within the healthcare arena. We're talking C-level engagement, managing … the C-level 🎯 The Ideal Candidate: Proven track record selling Enterprise SaaS solutions to C-level executives Experience within areas similar to the following - Workforce Management Software, Staff Scheduling Software, Workforce Planning Software, Rota Scheduling Software, Shift Management Software or Workforce Scheduling Software! A consultative selling approach, with the ability more »

secret? An unrivalled product suite meticulously crafted right here in the UK through a combination of our innovation and seven strategic acquisitions. From mobile workforce management to operational intelligence, from lone worker protection to field engineer tracking – we've got it all covered. An important part of our product suite more »

in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry. Our platform interacts with uniquely configured Implementation stacks which are inherently varied and more »

firm, are currently looking for a Senior Planning & Forecasting Manager to be responsible for the European Outsourced Contact Centre operation. As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical … annual planning cycle. This is a high profile role with lots of responsibility. A brilliant opportunity! The following skills/experience is essential: Strong WFM background Good understanding of an outsourced vendor model environment Good understanding of contact centre/call centre Familiarity with WFM software Excellent communication skills Salary more »

Solutions Architect £75,000 Warwickshire (hybrid) Retail and consumer services Varied role, in a well known retail business. You will be involved in some large scale change, working in a talented and close knit, happy team. The role Can you more »

looking to grow their BDR team in Manchester and to find someone to work directly with the Head of Commercial. The company sell a workforce management platform that focuses on employee engagement, performance management & learning development. Businesses such as Microsoft have seen results such as a 12% decrease in absenteeism more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient more »

to drive impactful decisions. Key Responsibilities: Monitor real-time performance metrics and analyse trends to identify opportunities for improvement in efficiency and adherence. Utilize workforce management tools to forecast, schedule, and track staffing requirements to meet service level objectives. Provide timely and accurate reporting on performance metrics, highlighting areas of … ARC leadership to implement strategies aimed at enhancing operational effectiveness and customer satisfaction. Act as a subject matter expert on real-time monitoring and workforce management practices, providing guidance and support to team members as needed. Qualifications: Bachelor's degree in Business Administration, Management, Statistics, or related field preferred. Previous … experience in a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. more »

materials management) ? Commercial services (all leases, bed provision, security, laundry and retail provision) ? Statutory compliance, assurance, risk management and governance for the built environment ? Workforce management ? Professional lead for estates and facilities staff and services ? Professional lead for Health and Safety and Fire compliance ? Information and reporting for estates and more »

s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to … regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around more »

segmentation, and AI techniques. ● Proficiency in Databricks and PySpark for data manipulation and analysis. ● Experience solving operational or customer experience-related problems such as workforce management, demand forecasting, or root cause analysis. ● BSc or MSc in a quantitative discipline eg. Statistics, Mathematics, Physics, Machine Learning ● Deep expertise in Python (production more »

and align with industry best practices. • Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. • Technology Evaluation and Selection: • Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact centre components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact centre technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

Hours: 37 hours per week, Monday to Friday within the UK service hours Tenure: Permanent About us Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce. We’re proud to offer a scalable end-to-end solution more »

with a leading retail business to recruit for a Dayforce Consultant on a 6 month contract. Role Responsibilities: Provide training on Dayforce Implement Payroll, WFM and HR functions Skills & Experience Required: Ceridian/Dayforce experience in the retail/logistics sector If you would like to hear more about this more »

Permanent (Hybrid) Location: Coventry Ready to utilise your knowledge in Retail and Logistics vertical space? Are you passionate about learning and implementation of the Workforce management product? We have an exciting role for you as an UKG Integration Consultant! Careers at TCS: It means more TCS is a purpose-led … professional certified and completion of UKG Validation LAB. on the UKG API/Direct API/Public API. in processed TEMPLATES/EXTENSION. Pro WFM product knowledge. implementing and configuring UKG/Kronos Accruals & Time and attendance modules. working within a cloud-based environment. knowledge of creating interfaces for upstream … and Transformations. on Rest API, SOAP framework, XML, Web service design. Advance Scheduler, Forecasting, Device Manger. Excellent architecture skill set. knowledge of HCM/WFM is an additional advantage. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy support to business and WFM individuals. Ensure completeness of deliverables as required and document results and present findings to management. Workforce Planning for Short term and long term Scheduling resources … policies while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class … and ensuring we're focused on the needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work … Youll be confident at both writing and presenting reports. Having a deep understanding of contact centres and experience with back-office functions such as WFM and Training. Experience in delivering strategies at pace across multiple complex roles and programmes of work. Develop and manage appropriate team KPIs which are then more »

and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

and align with industry best practices. • Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: • Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry more »

s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to … regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around more »