City of London, London, United Kingdom Hybrid / WFH Options
IPS Group
MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills. You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams. - Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with more »
Chelsea and Westminster Hospital NHS Foundation Trust
Clinics" for remote workers to attend for upgrades or replacement of their issued Trust-owned hardware. Investigate and resolve end user device issues for Windows OS devices. Ensure all equipment disposal complies with Trust policy and cyber security standards. Maintain an effective working relations with all stakeholders. About us … and Qualifications Essential IT related Degree level qualification or relevant technical experience supporting a large PC estate across multiple sites ITIL Foundation Certificate MicrosoftWindows 10 accredited qualifications Desirable Apple/Android Mobile Device support accredited qualifications Microsoft MCP/MCTS for previous Windows releases Experience Essential Experience more »
incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users … available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. … commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for more »
