Oxford, Oxfordshire, South East Hybrid / WFH Options
Capita
variety of End User technologies listed below: '€¢Desktop/Workstation - (Dell, HP, MS Surface Pro), Component replacement hardware break fix. and working knowledge of Windows environment. '€¢Laptop - (Dell, HP, Chromebook), Component replacement hardware break fix and working knowledge of Windows environment. '€¢Server/SAN - (Dell) Component replacement hardware … break fix and knowledge of Windows server environment '€¢Tablet/Apple TV's - (Apple OS, Android and Chrome devices) configurations and diagnostic or fault-finding skills '€¢Apple Mac - Install and configure MAC server and rebuild client knowledge '€¢Configure & replace Routers, Switches, WAP's (Cisco, Huawei, Meru) '€¢Wireless - Knowledge and … understanding of wireless solutions including printing with abilities to fault find/resolve issues. '€¢MS Windows (Windows 10 and other in-service life versions) '€¢Image build's & configuration (Knowledge of Altiris and compliance) '€¢Interactive Whiteboard/Panel - (Promethean, Clevertouch) - Fault finding knowledge, firmware updates, splitter configurations. '€¢Network cable more »
of the service delivery team. As the successful Service Desk Engineer you will have: Experience as a ServiceDesk engineer (1st line level) supporting SMEs. Windows Server 2016 and Windows 2019 Windows 10 Active Directory SharePoint 365 Office 365 Excellent communication and problem solving skills Knowledge of the … following: Basic Understanding and troubleshoot issues, using: MS Windows Server 2016/2019 and Office 365 based email PC/Server Hardware; diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers. Active Directory – configure new users, new OU’s, configure sites more »
be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user more »
or python scripting languages. Developing and operating using open source and commercial software within a cloud-centric environment Server build and administration, Linux, and Windows Working in an agile way following DevOps principles Test Driven Development with appropriate tools and frameworks. Monitoring, Alerting, Logging. Exposure to methods and tools. more »
Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required Replicating … SQL Server and writing SQL/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of MicrosoftWindows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills more »
qualities specified below is more important than experience in a similar role. Essential Strong face-to-face customer service skills. Strong practical knowledge of Windows desktop operating systems (primarily Windows 10). Strong problem solving and troubleshooting skills. Good understanding of workstation hardware. Good practical knowledge of mobile … of MacOS. Basic IT security concepts. Basic understanding of, and some exposure to virtualisation technologies. Basic understanding of print management solutions. Basic understanding of Windows deployment technologies e.g., MDT. Basic understanding of software and hardware asset management concepts. Basic understanding of SharePoint online. Planet Recruitment acts as an employment more »
