Service Desk Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Plymouth, Devon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £26,000
business. Key Responsibilities Provide 1st line technical support to end users via phone, email, and ticketing systems Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware Log, prioritise, and manage support tickets in line with SLA requirements Escalate more complex issues to 2nd/… contribute to internal knowledgebases Skills & Experience Previous experience in a Service Desk, Helpdesk, IT Support role or completion of IT apprenticeship Working knowledge of Windows 10/11 and Microsoft 365 Basic understanding of Active Directory and general networking concepts Strong communication skills and a customer-first attitude Ability ...