call center experience is necessary. Disciplined, systematic problem solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows … Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision Internet browsers (e.g. more »
NHS South Central and West Commissioning Support Unit
Behaviours Essential Patient First - Customer Excellence Aspirational Collaborative Insightful Respectful Education Desirable Microsoft Desktop Support Technician Certificate (MCDST), Microsoft Certified IT Professional in Windows7 (MCITP) or equivalent computer qualification of NVQ level 3 Knowledge & Experience Essential Good general level of education to GCSE or equivalent … continuing professional development Evidence of general knowledge and experience in supporting hardware, operating systems and applications Good understanding of PCs and peripheral hardware, Windows Desktop operating system, PC Desktop operating systems and Office Applications, Patient Administration system, Email, Web Browser Applications, Service Desk systems Desirable ITIL Foundation Certificate more »
