Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development and Product teams as well as Third Party subcontractors when required Replicating … and writing SQL/T-SQL queries for fixing data issues Strong 2nd line software/application support experience Experience of MicrosoftWindowsServer and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and … Knowledge/experience of 3rd line software support Jira/Confluence knowledge Supporting external customers using remote software Experience of monitoring software/server administration more »
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Planet Recruitment
successfully designing, implementing, and improving IT security architecture and controls. Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems. Demonstrable experience of applying security controls in one or … more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN/WANs. Solid understanding of security protocols, cryptography, authentication, authorisation, and security. Able to more »
delivery team. As the successful Service Desk Engineer you will have: Experience as a ServiceDesk engineer (1st/2nd line level) supporting SMEs. WindowsServer 2016 and Windows 2019 Windows 10 Active Directory SharePoint 365 Office 365 Excellent communication and problem solving … skills Knowledge of the following: Basic Understanding and troubleshoot issues, using: MS WindowsServer 2016/2019 and Office 365 based email PC/Server Hardware; diagnose and upgrade, both hardware and firmware on PCs understanding of Raid configurations, iLO, on servers. Active Directory more »
