The first table below looks at the demand for the Technical Support role in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cardiff region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 28 33 34
Rank change year-on-year
+5 +1
Contract jobs requiring a Technical Support 1 2 1
As % of all contract IT jobs located in Cardiff 0.543% 0.889% 0.413%
As % of the Job Titles category 0.585% 0.935% 0.433%
Number of daily rates quoted 1 1 0
Average daily rate £250 £225 -
Average daily rate % change year-on-year
+11.11% -
UK excluding London average daily rate £140 £233 £223
% change year-on-year
-39.78% +4.49%
Number of hourly rates quoted 0 1 1
Average hourly rate - £15.50 £7.19
Average hourly rate % change year-on-year
- +115.57%
UK excluding London average hourly rate £13.50 £15.25 £16.00
% change year-on-year
-11.47% -4.68%
All Job Titles
Cardiff
Contract IT job ads with a match in the
Job Titles category
171 214 231
As % of all contract IT jobs located in Cardiff 92.93% 95.11% 95.45%
Number of daily rates quoted 104 127 140
Average daily rate £365 £328 £325
Average daily rate % change year-on-year
+11.45% +0.76%
90% offered a daily rate of more than £213 £175 £117
10% offered a daily rate of more than £475 £500 £400
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 10 9 8
Average hourly rate £17.60 £14.25 £19.00
Average hourly rate % change year-on-year
+23.50% -25.00%
90% offered a hourly rate of more than £10.72 £14.00 £9.52
10% offered a hourly rate of more than £37.50 £15.50 £106.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Technical Support
South Wales

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support across the Cardiff region as a proportion of the total demand within the Job Titles category.

Cardiff Technical Support Jobs Demand Trend

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Cardiff region.

Cardiff Technical Support Daily Rate Trend

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Cardiff region.

Cardiff Technical Support Hourly Rate Trend

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the Cardiff region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 4 (80.00%) Windows
1 4 (80.00%) Microsoft
2 3 (60.00%) Windows Server 2008
2 3 (60.00%) Windows 7
3 2 (40.00%) XenApp
3 2 (40.00%) Exchange Server 2010
3 2 (40.00%) VMware
3 2 (40.00%) Active Directory
3 2 (40.00%) WAN
3 2 (40.00%) MS Exchange
3 2 (40.00%) Citrix
3 2 (40.00%) Microsoft Certification
4 1 (20.00%) SAN
4 1 (20.00%) Thin Client
4 1 (20.00%) Terminal Services
4 1 (20.00%) Windows Server 2003
4 1 (20.00%) ARCserve
4 1 (20.00%) LAN
4 1 (20.00%) Cognos
4 1 (20.00%) Cognos Impromptu
4 1 (20.00%) SQL Server
4 1 (20.00%) Crystal Reports
4 1 (20.00%) MS Office
4 1 (20.00%) PRINCE2
4 1 (20.00%) DHCP
4 1 (20.00%) TCP/IP
4 1 (20.00%) DNS
4 1 (20.00%) Intel
4 1 (20.00%) Service Delivery
4 1 (20.00%) Exchange Server 2003

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the Cardiff region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (40.00%) Exchange Server 2010
1 2 (40.00%) MS Exchange
2 1 (20.00%) Exchange Server 2003
Applications
1 1 (20.00%) MS Office
Communications & Networking
1 2 (40.00%) WAN
2 1 (20.00%) SAN
2 1 (20.00%) LAN
2 1 (20.00%) DHCP
2 1 (20.00%) TCP/IP
2 1 (20.00%) DNS
Database & Business Intelligence
1 1 (20.00%) Cognos Impromptu
1 1 (20.00%) SQL Server
1 1 (20.00%) Crystal Reports
Miscellaneous
1 1 (20.00%) Thin Client
1 1 (20.00%) Fat Client
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows Server 2008
2 3 (60.00%) Windows 7
3 1 (20.00%) Windows Server 2003
Processes & Methodologies
1 1 (20.00%) PRINCE2
1 1 (20.00%) Service Delivery
Qualifications
1 2 (40.00%) Microsoft Certification
System Software
1 2 (40.00%) XenApp
1 2 (40.00%) Active Directory
2 1 (20.00%) Terminal Services
2 1 (20.00%) VMware Infrastructure
2 1 (20.00%) Hyper-V
2 1 (20.00%) vSphere
Systems Management
1 1 (20.00%) ARCserve
Vendors
1 4 (80.00%) Microsoft
2 2 (40.00%) VMware
2 2 (40.00%) Citrix
3 1 (20.00%) Cognos
3 1 (20.00%) Intel