City of London Helpdesk Support Contracts

The table below looks at the demand for the Helpdesk Support role in IT contracts within the City of London region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 7 October 2008 with a comparison to the same period last year.

Help Desk Support
Location Aberdeen Abingdon Atherstone Basildon Basingstoke Bath Bedfordshire Bellshill Berkshire Birmingham Blackburn Blackpool Bolton Bournemouth Bracknell Bradford Bridgend Brighton Bristol Bromsgrove Buckinghamshire Caerphilly Cambridge Cambridgeshire Canary Wharf Cardiff Chelmsford Cheshire Chesterfield Chippenham City of London Colchester Coventry Crawley Dartford Derby Derbyshire Devon Dorset Dover East Anglia East Midlands East of England East Sussex Eastleigh England Essex Exeter Farnham Feltham Fife Folkestone Gatwick Glasgow Guildford Halifax Hampshire Harrow Hastings Hertfordshire High Wycombe Highlands Hounslow Inverness Ipswich Kegworth Kent Lancashire Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London Luton Lutterworth Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne North East North Lanarkshire North West North Yorkshire Northampton Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Reigate Rugby Sandwich Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stockport Suffolk Sunderland Surrey Swindon Telford Tyne and Wear UK Uxbridge Wales Walsall Walton-on-Thames Warwick Warwickshire West Midlands West Sussex West Yorkshire Wiltshire Winchester Windsor Witham Woking Worcestershire York Yorkshire	3 months to 7 Oct 2008	Same period last year
Rank	164	160
Rank change on same period last year	-4
Matching contract IT job ads	38	37
As % of all UK contract IT job ads sampled	0.054 %	0.037 %
As % of the category below	0.531 %	0.566 %
Daily rates quoted	5	6
Average minimum daily rate	£152	£175
Average daily rate	£162	£196
% change on same period last year	-17.27 %
Average maximum daily rate	£172	£217
UK excluding London average daily rate	£95	£114
% change on same period last year	-16.82 %
Hourly rates quoted	25	15
Average minimum hourly rate	£15.84	£18.36
Average hourly rate	£16.88	£19.16
% change on same period last year	-11.89 %
Average maximum hourly rate	£17.92	£19.96
UK excluding London average hourly rate	£12.39	£12.22
% change on same period last year	+1.40 %
Job Titles City of London
Matching contract IT job ads	7155	6541
As % of all UK contract IT job ads sampled	10.17 %	6.606 %
Daily rates quoted	3878	2689
Average minimum daily rate	£408	£443
Average daily rate	£444	£471
% change on same period last year	-5.75 %
Average maximum daily rate	£480	£499
UK excluding London average daily rate	£353	£353
% change on same period last year	-0.10 %
Hourly rates quoted	310	235
Average minimum hourly rate	£22.47	£23.09
Average hourly rate	£24.30	£24.42
% change on same period last year	-0.47 %
Average maximum hourly rate	£26.14	£25.75
UK excluding London average hourly rate	£23.69	£25.18
% change on same period last year	-5.93 %
Helpdesk Support London

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support across the City of London region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support across the City of London region.

Helpdesk Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Helpdesk Support across the City of London region over the 3 months to 7 October 2008.

Helpdesk Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support across the City of London region.

Helpdesk Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support across the City of London region over the 3 months to 7 October 2008.

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 7 October 2008, IT contractor jobs across the City of London region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title.

1 35 (48.61 %) Windows 2 32 (44.44 %) MS Office 3 24 (33.33 %) Active Directory 4 22 (30.56 %) Windows XP 5 20 (27.78 %) Finance 6 19 (26.39 %) Microsoft 7 12 (16.67 %) MS Excel 7 12 (16.67 %) ITIL 7 12 (16.67 %) Banking 8 11 (15.28 %) Legal 8 11 (15.28 %) Blackberry 9 10 (13.89 %) Law 10 9 (12.50 %) Windows Server 2003 11 7 (9.722 %) Windows 2000 11 7 (9.722 %) TCP/IP

12 6 (8.333 %) LAN 12 6 (8.333 %) Reuters 12 6 (8.333 %) Front Office 12 6 (8.333 %) Investment Banking 13 5 (6.944 %) Telecoms 13 5 (6.944 %) Bloomberg 13 5 (6.944 %) MS Exchange 14 4 (5.556 %) MCP 14 4 (5.556 %) Microsoft Certification 14 4 (5.556 %) Asset Management 14 4 (5.556 %) MOS 14 4 (5.556 %) Japanese Language 15 3 (4.167 %) Time Management 15 3 (4.167 %) SC Cleared 15 3 (4.167 %) Security Cleared

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 7 October 2008, IT contractor jobs across the City of London region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 5 (6.944 %) MS Exchange 2 2 (2.778 %) Lotus Notes 2 2 (2.778 %) Exchange Server 2003 3 1 (1.389 %) Blackberry Enterprise Server	Applications 1 32 (44.44 %) MS Office 2 12 (16.67 %) MS Excel 3 3 (4.167 %) MS PowerPoint 4 1 (1.389 %) DeltaView
Business Applications 1 1 (1.389 %) Temenos Globus 1 1 (1.389 %) assyst	Communications & Networking 1 7 (9.722 %) TCP/IP 2 6 (8.333 %) LAN 3 3 (4.167 %) WAN 4 2 (2.778 %) DNS 5 1 (1.389 %) Internet 5 1 (1.389 %) DHCP
General 1 20 (27.78 %) Finance 2 12 (16.67 %) Banking 3 11 (15.28 %) Legal 4 10 (13.89 %) Law 5 6 (8.333 %) Front Office 5 6 (8.333 %) Investment Banking 6 5 (6.944 %) Telecoms 7 3 (4.167 %) Government 8 2 (2.778 %) Insurance 9 1 (1.389 %) Retail	Miscellaneous 1 11 (15.28 %) Blackberry 2 4 (5.556 %) Japanese Language 3 2 (2.778 %) French Language 4 1 (1.389 %) Spanish Language 4 1 (1.389 %) Greek Language 4 1 (1.389 %) Mathematics 4 1 (1.389 %) Smartphone 4 1 (1.389 %) PDA
Operating Systems 1 35 (48.61 %) Windows 2 22 (30.56 %) Windows XP 3 9 (12.50 %) Windows Server 2003 4 7 (9.722 %) Windows 2000 5 2 (2.778 %) Windows Vista 6 1 (1.389 %) Mac OS X 6 1 (1.389 %) UNIX	Processes & Methodologies 1 12 (16.67 %) ITIL 2 4 (5.556 %) Asset Management 3 3 (4.167 %) Time Management 3 3 (4.167 %) SC Cleared 3 3 (4.167 %) Security Cleared 3 3 (4.167 %) Document Management 3 3 (4.167 %) Service Management 3 3 (4.167 %) Business Intelligence 4 1 (1.389 %) Fund Management 4 1 (1.389 %) Data Management 4 1 (1.389 %) ITSM 4 1 (1.389 %) PRINCE2 4 1 (1.389 %) CRM
Qualifications 1 4 (5.556 %) MCP 1 4 (5.556 %) Microsoft Certification 1 4 (5.556 %) MOS 2 1 (1.389 %) Degree 2 1 (1.389 %) A+ Certification	Quality Assurance & Compliance 1 2 (2.778 %) SLA
System Software 1 24 (33.33 %) Active Directory	Vendors 1 19 (26.39 %) Microsoft 2 6 (8.333 %) Reuters 3 5 (6.944 %) Bloomberg 4 3 (4.167 %) Remedy 4 3 (4.167 %) Apple 4 3 (4.167 %) Citrix 5 2 (2.778 %) Interwoven 5 2 (2.778 %) Lotus 6 1 (1.389 %) GL TRADE 6 1 (1.389 %) McAfee Security 6 1 (1.389 %) Novell 6 1 (1.389 %) Peregrine 6 1 (1.389 %) EasyScreen 6 1 (1.389 %) Cisco 6 1 (1.389 %) Dell 6 1 (1.389 %) PeopleSoft 6 1 (1.389 %) SAP 6 1 (1.389 %) Chordiant 6 1 (1.389 %) Siebel