Head of Customer Experience Contracts in London

Head of Customer Experience (Head of CX)
England > London

The median Head of Customer Experience (Head of CX) daily rate in London is £600 according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 377 - 601
Rank change year-on-year - - -
Contract jobs requiring a Head of Customer Experience 13 0 1
As % of all contract jobs advertised in London 0.073% - 0.003%
As % of the Job Titles category 0.079% - 0.003%
Number of daily rates quoted 13 0 1
10th Percentile - - -
25th Percentile £415 - -
Median daily rate (50th Percentile) £600 - £875
75th Percentile - - -
90th Percentile £601 - -
England median daily rate £600 - £875

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,498 25,529 37,134
% of contract IT jobs with a recognized job title 93.24% 95.28% 95.32%
Number of daily rates quoted 11,929 18,487 27,116
10th Percentile £325 £363 £375
25th Percentile £443 £463 £470
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £675 £700 £680
90th Percentile £800 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.25%
Number of hourly rates quoted 336 291 449
10th Percentile £16.01 £18.00 £16.45
25th Percentile £20.02 £22.57 £22.03
Median hourly rate £27.50 £35.50 £35.00
Median % change year-on-year -22.54% +1.43% +9.38%
75th Percentile £43.75 £62.25 £49.25
90th Percentile £65.00 £78.80 £67.50
England median hourly rate £36.50 £44.53 £22.50
% change year-on-year -18.03% +97.91% +2.27%

Head of Customer Experience
Job Vacancy Trend in London

Job postings that featured Head of Customer Experience in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Head of Customer Experience in London

Head of Customer Experience
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Head of Customer Experience in London.

Daily rate trend for Head of Customer Experience in London

Head of Customer Experience
Daily Rate Histogram in London

Daily rate distribution for jobs citing Head of Customer Experience in London over the 6 months to 4 May 2024.

Daily rate histogram for Head of Customer Experience in London

Head of Customer Experience
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Head of Customer Experience within the London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
East London - 1 £600 -
Head of Customer Experience
England

Head of Customer Experience Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 4 May 2024, Head of Customer Experience contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Head of Customer Experience in the job title.

1 13 (100.00%) Customer Experience
2 12 (92.31%) User Research
3 9 (69.23%) Digital Strategy
3 9 (69.23%) Digital Transformation Programme
3 9 (69.23%) Matrix Management
3 9 (69.23%) Accessibility
4 8 (61.54%) govService
4 8 (61.54%) Service Design
5 7 (53.85%) Digital Customer Experience
6 6 (46.15%) Decision-Making
6 6 (46.15%) Problem-Solving
7 5 (38.46%) Social Skills
7 5 (38.46%) Time Management
8 4 (30.77%) Data Protection
8 4 (30.77%) Data Analytics
8 4 (30.77%) Analytics
8 4 (30.77%) Mentoring
8 4 (30.77%) Local Government
8 4 (30.77%) Data-Driven Decision Making
8 4 (30.77%) Continuous Improvement
9 3 (23.08%) Process Improvement
9 3 (23.08%) Data Quality
9 3 (23.08%) Agile
9 3 (23.08%) Scrum
9 3 (23.08%) PRINCE2
9 3 (23.08%) CRM
9 3 (23.08%) Intranet
9 3 (23.08%) Business Process Improvement
10 1 (7.69%) Performance Management
10 1 (7.69%) Analytical Skills

Head of Customer Experience Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (61.54%) govService
Communications & Networking
1 3 (23.08%) Intranet
General
1 5 (38.46%) Social Skills
2 4 (30.77%) Local Government
3 1 (7.69%) Analytical Skills
3 1 (7.69%) Finance
3 1 (7.69%) Organisational Skills
3 1 (7.69%) Public Sector
Processes & Methodologies
1 13 (100.00%) Customer Experience
2 12 (92.31%) User Research
3 9 (69.23%) Digital Strategy
3 9 (69.23%) Digital Transformation Programme
3 9 (69.23%) Matrix Management
4 8 (61.54%) Service Design
5 7 (53.85%) Digital Customer Experience
6 6 (46.15%) Decision-Making
6 6 (46.15%) Problem-Solving
7 5 (38.46%) Time Management
8 4 (30.77%) Analytics
8 4 (30.77%) Continuous Improvement
8 4 (30.77%) Data Analytics
8 4 (30.77%) Data Protection
8 4 (30.77%) Data-Driven Decision Making
8 4 (30.77%) Mentoring
9 3 (23.08%) Business Process Improvement
9 3 (23.08%) CRM
9 3 (23.08%) PRINCE2
9 3 (23.08%) Process Improvement
Qualifications
1 1 (7.69%) Computer Science Degree
1 1 (7.69%) Degree
Quality Assurance & Compliance
1 9 (69.23%) Accessibility
2 3 (23.08%) Data Quality