The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Oxford region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 28 41 21
Rank change year-on-year
+13 -20
Contract jobs requiring a 2nd Line Support 10 5 11
As % of all contract IT jobs located in Oxford 3.79% 1.34% 4.55%
As % of the Job Titles category 3.92% 1.39% 4.76%
Number of daily rates quoted 4 2 6
Average daily rate £135 £148 £100
Average daily rate % change year-on-year
-8.47% +47.50%
UK excluding London average daily rate £150 £155 £140
% change year-on-year
-3.22% +10.71%
Number of hourly rates quoted 5 2 4
Average hourly rate £14.00 £15.00 £16.25
Average hourly rate % change year-on-year
-6.66% -7.69%
UK excluding London average hourly rate £13.50 £14.50 £14.50
% change year-on-year
-6.89% -
2nd Line Support
Oxfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Oxford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Oxford
Contract IT job ads with a match in the
Job Titles category
255 360 231
As % of all contract IT jobs located in Oxford 96.59% 96.26% 95.45%
Number of daily rates quoted 188 272 128
Average daily rate £375 £388 £305
Average daily rate % change year-on-year
-3.22% +27.04%
90% offered a daily rate of more than £161 £230 £100
10% offered a daily rate of more than £500 £530 £391
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 16 15 19
Average hourly rate £14.00 £30.00 £17.00
Average hourly rate % change year-on-year
-53.33% +76.47%
90% offered a hourly rate of more than £8.80 £12.49 £12.09
10% offered a hourly rate of more than £35.00 £30.00 £20.00
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

2nd Line Support
Jobs Demand Trend in Oxford

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Oxford region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Oxford

2nd Line Support
Daily Rate Trend in Oxford

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Oxford region.

2nd Line Support Daily Rate Trend in Oxford

2nd Line Support
Hourly Rate Trend in Oxford

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Oxford region.

2nd Line Support Hourly Rate Trend in Oxford

2nd Line Support
Top 30 Related IT Skills in Oxford

For the 6 months to 30 April 2016, IT contractor jobs across the Oxford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 18 (94.74%) Windows
2 15 (78.95%) Windows 7
3 10 (52.63%) Active Directory
4 7 (36.84%) MS Office
5 6 (31.58%) ITIL
6 5 (26.32%) Microsoft
7 4 (21.05%) Windows 8
8 3 (15.79%) Windows 10
8 3 (15.79%) Fault Analysis
8 3 (15.79%) Office 365
8 3 (15.79%) ITIL Certification
8 3 (15.79%) Windows XP
9 2 (10.53%) IBM Notes
9 2 (10.53%) Lotus
9 2 (10.53%) Blackberry Enterprise Server
9 2 (10.53%) Project Management
9 2 (10.53%) Service Delivery
9 2 (10.53%) Change Management
9 2 (10.53%) CMDB
9 2 (10.53%) Problem Management
9 2 (10.53%) SCCM
10 1 (5.26%) SC Cleared
10 1 (5.26%) Security Cleared
10 1 (5.26%) Telecoms
10 1 (5.26%) Information Security
10 1 (5.26%) Service Management
10 1 (5.26%) PeopleSoft
10 1 (5.26%) VoIP
10 1 (5.26%) VPN
10 1 (5.26%) SLA

2nd Line Support
Top Related IT Skills in Oxford by Category

For the 6 months to 30 April 2016, IT contractor jobs across the Oxford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.53%) Blackberry Enterprise Server
1 2 (10.53%) IBM Notes
Applications
1 7 (36.84%) MS Office
Cloud Services
1 3 (15.79%) Office 365
Communications & Networking
1 1 (5.26%) VoIP
1 1 (5.26%) VPN
General
1 1 (5.26%) Telecoms
Miscellaneous
1 2 (10.53%) CMDB
Operating Systems
1 18 (94.74%) Windows
2 15 (78.95%) Windows 7
3 4 (21.05%) Windows 8
4 3 (15.79%) Windows 10
4 3 (15.79%) Windows XP
Processes & Methodologies
1 6 (31.58%) ITIL
2 3 (15.79%) Fault Analysis
3 2 (10.53%) Change Management
3 2 (10.53%) Problem Management
3 2 (10.53%) Project Management
3 2 (10.53%) Service Delivery
4 1 (5.26%) Information Security
4 1 (5.26%) Service Management
Qualifications
1 3 (15.79%) ITIL Certification
2 1 (5.26%) BPSS Clearance
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 1 (5.26%) Disclosure Scotland
1 1 (5.26%) SLA
System Software
1 10 (52.63%) Active Directory
Systems Management
1 2 (10.53%) SCCM
Vendors
1 5 (26.32%) Microsoft
2 2 (10.53%) Lotus
3 1 (5.26%) PeopleSoft