The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Oxford region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 73 83 68
Rank change year-on-year
+10 -15
Permanent jobs requiring a 2nd Line Support 8 2 21
As % of all permanent IT jobs located in Oxford 1.05% 0.22% 2.10%
As % of the Job Titles category 1.10% 0.23% 2.22%
Number of salaries quoted 7 2 21
Average salary £28,000 £24,000 £32,500
Average salary % change year-on-year
+16.66% -26.15%
90% offered a salary of more than £24,600 £22,800 £24,000
10% offered a salary of more than £33,900 £25,200 £42,500
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
Oxfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Oxford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Oxford
Permanent IT job ads with a match in the
Job Titles category
727 859 946
As % of all permanent IT jobs located in Oxford 95.66% 95.13% 94.69%
Number of salaries quoted 605 761 834
Average salary £40,000 £38,500 £42,500
Average salary % change year-on-year
+3.89% -9.41%
90% offered a salary of more than £25,000 £27,500 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Oxford

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Oxford region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Oxford

2nd Line Support
Salary Trend in Oxford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Oxford region.

2nd Line Support Salary Trend in Oxford

2nd Line Support
Salary Histogram in Oxford

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Oxford region over the 3 months to 24 April 2015.

2nd Line Support Salary Histogram in Oxford

2nd Line Support
Top 30 Related IT Skills in Oxford

For the 6 months to 24 April 2015, IT jobs across the Oxford region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 6 (60.00%) Windows
2 5 (50.00%) Microsoft
3 3 (30.00%) Incident Management
3 3 (30.00%) Windows Server 2008
3 3 (30.00%) MS Exchange
3 3 (30.00%) DNS
3 3 (30.00%) MS Excel
3 3 (30.00%) MS Office
4 2 (20.00%) MCP
4 2 (20.00%) SharePoint
4 2 (20.00%) MS Visio
4 2 (20.00%) Active Directory
4 2 (20.00%) SLA
4 2 (20.00%) Project Management
4 2 (20.00%) Firewall
4 2 (20.00%) Finance
4 2 (20.00%) MS PowerPoint
4 2 (20.00%) LANDesk
4 2 (20.00%) Hyper-V
4 2 (20.00%) Exchange Server 2010
5 1 (10.00%) Open Source
5 1 (10.00%) vSphere
5 1 (10.00%) Cisco UCCX
5 1 (10.00%) Line Management
5 1 (10.00%) Mentoring
5 1 (10.00%) SharePoint 2010
5 1 (10.00%) Apple iOS
5 1 (10.00%) Lync
5 1 (10.00%) IPFX
5 1 (10.00%) Unified Communications

2nd Line Support
Top Related IT Skills in Oxford by Category

For the 6 months to 24 April 2015, IT jobs across the Oxford region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) MS Exchange
2 2 (20.00%) SharePoint
2 2 (20.00%) Exchange Server 2010
3 1 (10.00%) Apache
3 1 (10.00%) SharePoint 2010
3 1 (10.00%) Lync
Applications
1 3 (30.00%) MS Office
1 3 (30.00%) MS Excel
2 2 (20.00%) MS Visio
2 2 (20.00%) MS PowerPoint
Business Applications
1 1 (10.00%) Retail-J
Communications & Networking
1 3 (30.00%) DNS
2 2 (20.00%) Firewall
3 1 (10.00%) Wi-Fi
3 1 (10.00%) WPA
3 1 (10.00%) VLAN
3 1 (10.00%) Unified Communications
3 1 (10.00%) VoIP
3 1 (10.00%) DHCP
Database & Business Intelligence
1 1 (10.00%) SQL Server
Development Applications
1 1 (10.00%) Bugzilla
1 1 (10.00%) Subversion
1 1 (10.00%) Git (software)
General
1 2 (20.00%) Finance
2 1 (10.00%) Banking
2 1 (10.00%) Retail
2 1 (10.00%) Telecoms
Miscellaneous
1 1 (10.00%) Open Source
Operating Systems
1 6 (60.00%) Windows
2 3 (30.00%) Windows Server 2008
3 1 (10.00%) Windows 7
3 1 (10.00%) Apple iOS
3 1 (10.00%) Linux
3 1 (10.00%) Windows Server 2003
Processes & Methodologies
1 3 (30.00%) Incident Management
2 2 (20.00%) Project Management
3 1 (10.00%) Process Management
3 1 (10.00%) Migration
3 1 (10.00%) Asset Management
3 1 (10.00%) Knowledge Management
3 1 (10.00%) Time Management
3 1 (10.00%) Line Management
3 1 (10.00%) Mentoring
Programming Languages
1 1 (10.00%) SQL
Qualifications
1 2 (20.00%) MCP
2 1 (10.00%) CCNP
2 1 (10.00%) CCNA
2 1 (10.00%) Cisco Certification
2 1 (10.00%) Degree
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 2 (20.00%) Active Directory
1 2 (20.00%) Hyper-V
2 1 (10.00%) vSphere
2 1 (10.00%) Terminal Server
2 1 (10.00%) Terminal Services
2 1 (10.00%) VMware Infrastructure
Systems Management
1 1 (10.00%) Cisco UCCX
Vendors
1 5 (50.00%) Microsoft
2 2 (20.00%) LANDesk
3 1 (10.00%) Veeam
3 1 (10.00%) IPFX
3 1 (10.00%) Cisco
3 1 (10.00%) Citrix
3 1 (10.00%) CommVault
3 1 (10.00%) Sophos
3 1 (10.00%) VMware