The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 48 39 40
Rank change year-on-year
-9 +1
Contract jobs requiring a Service Desk Analyst 15 7 10
As % of all contract IT jobs located in South Wales 2.66% 1.72% 2.58%
As % of the Job Titles category 2.78% 1.85% 2.80%
Number of daily rates quoted 7 1 1
Average daily rate
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£150 £110 £150
Average daily rate % change year-on-year
+36.36% -26.66%
UK excluding London average daily rate £125 £96 £110
% change year-on-year
+30.20% -12.72%
Number of hourly rates quoted 5 5 2
Average hourly rate £11.00 £13.00 £12.50
Average hourly rate % change year-on-year
-15.38% +4.00%
90% offered a hourly rate of more than £10.50 £12.10 £10.50
10% offered a hourly rate of more than £16.00 £15.00 £14.50
UK excluding London average hourly rate £12.50 £12.50 £13.00
% change year-on-year
- -3.84%
Service Desk Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South Wales
Contract IT job ads with a match in the
Job Titles category
539 379 357
As % of all contract IT jobs located in South Wales 95.74% 92.89% 92.25%
Number of daily rates quoted 382 205 211
Average daily rate £350 £330 £325
Average daily rate % change year-on-year
+6.06% +1.53%
90% offered a daily rate of more than £200 £215 £200
10% offered a daily rate of more than £500 £450 £451
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 33 36 26
Average hourly rate £12.21 £15.25 £14.75
Average hourly rate % change year-on-year
-19.93% +3.38%
90% offered a hourly rate of more than £10.25 £12.50 £10.56
10% offered a hourly rate of more than £34.00 £19.17 £18.00
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Service Desk Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in South Wales

Service Desk Analyst
Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South Wales region.

Service Desk Analyst Daily Rate Trend in South Wales

Service Desk Analyst
Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South Wales region.

Service Desk Analyst Hourly Rate Trend in South Wales

Service Desk Analyst
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South Wales region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -5 12 £150 - 1
Caerphilly +1 2 - -
Newport -14 1 - -
Vale of Glamorgan - - - -
Service Desk Analyst
Wales

Service Desk Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 28 November 2014, IT contractor jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 17 (77.27%) ITIL
2 14 (63.64%) Windows
3 8 (36.36%) Active Directory
4 7 (31.82%) Service Management
5 6 (27.27%) Microsoft
6 5 (22.73%) Windows XP
6 5 (22.73%) Finance
6 5 (22.73%) Incident Management
7 4 (18.18%) Windows 7
7 4 (18.18%) Service Delivery
7 4 (18.18%) IBM
7 4 (18.18%) AS400
8 3 (13.64%) MS Excel
8 3 (13.64%) MCP
8 3 (13.64%) Change Management
9 2 (9.09%) French Language
9 2 (9.09%) Italian Language
9 2 (9.09%) Citrix
9 2 (9.09%) Analytical Skills
10 1 (4.55%) NHS
10 1 (4.55%) Thin Client
10 1 (4.55%) Windows Server 2003
10 1 (4.55%) MS Office
10 1 (4.55%) LAN
10 1 (4.55%) SLA
10 1 (4.55%) Fat Client
10 1 (4.55%) SCCM
10 1 (4.55%) Time Management
10 1 (4.55%) Windows Server 2008
10 1 (4.55%) Structured Cabling

Service Desk Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 28 November 2014, IT contractor jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 3 (13.64%) MS Excel
2 1 (4.55%) MS Office
Communications & Networking
1 1 (4.55%) LAN
1 1 (4.55%) Structured Cabling
General
1 5 (22.73%) Finance
2 2 (9.09%) French Language
2 2 (9.09%) Italian Language
3 1 (4.55%) Local Government
Miscellaneous
1 4 (18.18%) AS400
2 2 (9.09%) Analytical Skills
3 1 (4.55%) NHS
3 1 (4.55%) Thin Client
3 1 (4.55%) Fat Client
Operating Systems
1 14 (63.64%) Windows
2 5 (22.73%) Windows XP
3 4 (18.18%) Windows 7
4 1 (4.55%) Windows Server 2003
4 1 (4.55%) Windows Server 2008
Processes & Methodologies
1 17 (77.27%) ITIL
2 7 (31.82%) Service Management
3 5 (22.73%) Incident Management
4 4 (18.18%) Service Delivery
5 3 (13.64%) Change Management
6 1 (4.55%) Time Management
Qualifications
1 3 (13.64%) MCP
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 8 (36.36%) Active Directory
Systems Management
1 1 (4.55%) SCCM
Vendors
1 6 (27.27%) Microsoft
2 4 (18.18%) IBM
3 2 (9.09%) Citrix
Cardiff
Hays IT - Uk Posting account
Rate: £9 - £12 per hour + Depending on Experience
Posted: 26 days ago