The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 93 75 72
Rank change year-on-year
-18 -3
Permanent jobs requiring a Service Desk Analyst 8 11 10
As % of all permanent IT jobs located in South Wales 0.67% 1.26% 1.10%
As % of the Job Titles category 0.68% 1.34% 1.13%
Number of salaries quoted 6 8 8
Average salary £25,500 £20,250 £17,500
Average salary % change year-on-year
+25.92% +15.71%
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1171 818 886
As % of all permanent IT jobs located in South Wales 97.66% 93.70% 97.15%
Number of salaries quoted 1043 720 790
Average salary £35,000 £36,000 £35,000
Average salary % change year-on-year
-2.77% +2.85%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in South Wales

Service Desk Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South Wales region.

Service Desk Analyst Salary Trend in South Wales

Service Desk Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South Wales region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport +2 4 £25,500 +41.66%
Cardiff -25 3 £18,000 -24.21% 1
Vale of Glamorgan - 1 £18,000 -
Service Desk Analyst
Wales

Service Desk Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 30 January 2015, IT jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 21 (56.76%) Windows
2 16 (43.24%) ITIL
3 12 (32.43%) Windows XP
3 12 (32.43%) Microsoft
4 11 (29.73%) MS Excel
5 10 (27.03%) Windows 7
6 9 (24.32%) Active Directory
7 8 (21.62%) SLA
8 7 (18.92%) MS Office
8 7 (18.92%) Finance
9 6 (16.22%) Firewall
10 5 (13.51%) Advertising
10 5 (13.51%) Android
11 4 (10.81%) PowerShell
11 4 (10.81%) VLAN
11 4 (10.81%) DHCP
11 4 (10.81%) VPN
11 4 (10.81%) MS Exchange
11 4 (10.81%) Apple
12 3 (8.11%) Windows Server 2003
12 3 (8.11%) SCCM
12 3 (8.11%) Windows Server 2008
12 3 (8.11%) iPad
12 3 (8.11%) Analytical Skills
12 3 (8.11%) Degree
12 3 (8.11%) Windows Vista
12 3 (8.11%) Change Management
13 2 (5.41%) ISO 9001
13 2 (5.41%) Service Management
13 2 (5.41%) Service Delivery

Service Desk Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 30 January 2015, IT jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.81%) MS Exchange
Applications
1 11 (29.73%) MS Excel
2 7 (18.92%) MS Office
Business Applications
1 1 (2.70%) Remedy ITSM
Communications & Networking
1 6 (16.22%) Firewall
2 4 (10.81%) VLAN
2 4 (10.81%) DHCP
2 4 (10.81%) VPN
3 1 (2.70%) LAN
Database & Business Intelligence
1 2 (5.41%) Oracle Database
2 1 (2.70%) SQLPlus
General
1 7 (18.92%) Finance
2 5 (13.51%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.70%) COM
Miscellaneous
1 3 (8.11%) iPad
1 3 (8.11%) Analytical Skills
2 1 (2.70%) Blackberry
2 1 (2.70%) Thin Client
2 1 (2.70%) Fat Client
Operating Systems
1 21 (56.76%) Windows
2 12 (32.43%) Windows XP
3 10 (27.03%) Windows 7
4 5 (13.51%) Android
5 3 (8.11%) Windows Server 2003
5 3 (8.11%) Windows Server 2008
5 3 (8.11%) Windows Vista
6 2 (5.41%) UNIX
6 2 (5.41%) Solaris
6 2 (5.41%) Linux
Processes & Methodologies
1 16 (43.24%) ITIL
2 3 (8.11%) Change Management
3 2 (5.41%) Service Management
3 2 (5.41%) Service Delivery
3 2 (5.41%) Agile Software Development
3 2 (5.41%) Incident Management
3 2 (5.41%) ITIL V2
4 1 (2.70%) High Availability
4 1 (2.70%) ITSM
Programming Languages
1 4 (10.81%) PowerShell
2 2 (5.41%) SQL
3 1 (2.70%) PL/SQL
Qualifications
1 3 (8.11%) Degree
2 2 (5.41%) CCENT
2 2 (5.41%) CCNA
2 2 (5.41%) Cisco Certification
2 2 (5.41%) SAP Certification
2 2 (5.41%) ITIL Certification
3 1 (2.70%) Microsoft Certification
3 1 (2.70%) ITIL Foundation Certificate
3 1 (2.70%) Network+ Certification
Quality Assurance & Compliance
1 8 (21.62%) SLA
2 2 (5.41%) ISO 9001
2 2 (5.41%) ISO/IEC 27001
System Software
1 9 (24.32%) Active Directory
2 2 (5.41%) VMware Infrastructure
Systems Management
1 3 (8.11%) SCCM
Vendors
1 12 (32.43%) Microsoft
2 4 (10.81%) Apple
3 2 (5.41%) VMware
3 2 (5.41%) HP
3 2 (5.41%) Cisco
3 2 (5.41%) SAP
3 2 (5.41%) Oracle
4 1 (2.70%) Citrix
4 1 (2.70%) Remedy