The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 66 94 76
Rank change year-on-year
+28 -18
Permanent jobs requiring a Service Desk Analyst 25 7 11
As % of all permanent IT jobs located in South Wales 2.25% 0.59% 1.22%
As % of the Job Titles category 2.31% 0.61% 1.26%
Number of salaries quoted 21 6 10
Average salary £19,000 £23,750 £21,500
Average salary % change year-on-year
-20.00% +10.46%
90% offered a salary of more than £17,000 £18,500 £17,350
10% offered a salary of more than £25,000 £27,000 £25,000
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1082 1144 871
As % of all permanent IT jobs located in South Wales 97.30% 96.30% 96.99%
Number of salaries quoted 921 1030 824
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in South Wales

Service Desk Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South Wales region.

Service Desk Analyst Salary Trend in South Wales

Service Desk Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South Wales region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +12 16 £20,375 -18.50% 2
Newport - 5 £18,500 -
Vale of Glamorgan - 2 £17,500 -
Caerphilly - 2 £17,000 -
Service Desk Analyst
Wales

Service Desk Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 21 November 2014, IT jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (51.43%) Windows
2 15 (42.86%) ITIL
3 12 (34.29%) Microsoft
4 11 (31.43%) Windows XP
5 10 (28.57%) Windows 7
6 7 (20.00%) MS Excel
6 7 (20.00%) SLA
7 5 (14.29%) Active Directory
7 5 (14.29%) MS Office
7 5 (14.29%) Finance
7 5 (14.29%) Advertising
7 5 (14.29%) Android
8 4 (11.43%) Degree
8 4 (11.43%) Apple
9 3 (8.57%) Windows Server 2003
9 3 (8.57%) Change Management
9 3 (8.57%) SCCM
9 3 (8.57%) Windows Server 2008
9 3 (8.57%) iPad
9 3 (8.57%) Analytical Skills
10 2 (5.71%) CCENT
10 2 (5.71%) VMware Infrastructure
10 2 (5.71%) Windows Vista
10 2 (5.71%) Agile Software Development
10 2 (5.71%) Service Delivery
10 2 (5.71%) ISO/IEC 27001
10 2 (5.71%) VMware
10 2 (5.71%) SAP Certification
10 2 (5.71%) ITIL Certification
10 2 (5.71%) SAP

Service Desk Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 21 November 2014, IT jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 7 (20.00%) MS Excel
2 5 (14.29%) MS Office
Communications & Networking
1 1 (2.86%) LAN
General
1 5 (14.29%) Finance
1 5 (14.29%) Advertising
2 1 (2.86%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.86%) COM
Miscellaneous
1 3 (8.57%) iPad
1 3 (8.57%) Analytical Skills
2 1 (2.86%) Thin Client
2 1 (2.86%) Blackberry
2 1 (2.86%) Fat Client
Operating Systems
1 18 (51.43%) Windows
2 11 (31.43%) Windows XP
3 10 (28.57%) Windows 7
4 5 (14.29%) Android
5 3 (8.57%) Windows Server 2008
5 3 (8.57%) Windows Server 2003
6 2 (5.71%) Windows Vista
Processes & Methodologies
1 15 (42.86%) ITIL
2 3 (8.57%) Change Management
3 2 (5.71%) Agile Software Development
3 2 (5.71%) Service Delivery
4 1 (2.86%) Incident Management
4 1 (2.86%) Service Management
Qualifications
1 4 (11.43%) Degree
2 2 (5.71%) CCENT
2 2 (5.71%) CCNA
2 2 (5.71%) Cisco Certification
2 2 (5.71%) SAP Certification
2 2 (5.71%) ITIL Certification
3 1 (2.86%) Network+ Certification
3 1 (2.86%) Microsoft Certification
3 1 (2.86%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (20.00%) SLA
2 2 (5.71%) ISO/IEC 27001
2 2 (5.71%) ISO 9001
System Software
1 5 (14.29%) Active Directory
2 2 (5.71%) VMware Infrastructure
Systems Management
1 3 (8.57%) SCCM
Vendors
1 12 (34.29%) Microsoft
2 4 (11.43%) Apple
3 2 (5.71%) VMware
3 2 (5.71%) HP
3 2 (5.71%) SAP
4 1 (2.86%) Cisco
4 1 (2.86%) Citrix
4 1 (2.86%) Remedy