The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 86 72 89
Rank change year-on-year
-14 +17
Permanent jobs requiring a Service Desk Analyst 10 15 1
As % of all permanent IT jobs located in South Wales 0.83% 1.63% 0.10%
As % of the Job Titles category 0.87% 1.69% 0.11%
Number of salaries quoted 6 14 0
Average salary £20,250 £20,000 -
Average salary % change year-on-year
+1.25% -
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%
Service Desk Analyst
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1146 889 933
As % of all permanent IT jobs located in South Wales 95.58% 96.74% 97.09%
Number of salaries quoted 1005 742 828
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,000 £25,000 £26,000
10% offered a salary of more than £51,900 £47,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in South Wales

Service Desk Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South Wales region.

Service Desk Analyst Salary Trend in South Wales

Service Desk Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South Wales region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -2 7 £20,500 +2.50%
Newport -11 2 £22,750 +26.38% 1
Vale of Glamorgan - 1 £18,000 -
Service Desk Analyst
Wales

Service Desk Analyst
Top 30 Related IT Skills in South Wales

For the 6 months to 27 March 2015, IT jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 16 (64.00%) Windows
2 11 (44.00%) ITIL
3 10 (40.00%) MS Office
4 9 (36.00%) MS Excel
4 9 (36.00%) Microsoft
5 8 (32.00%) Active Directory
5 8 (32.00%) Windows XP
5 8 (32.00%) Firewall
6 7 (28.00%) SLA
7 6 (24.00%) Finance
8 5 (20.00%) Windows 7
9 4 (16.00%) ITIL V2
9 4 (16.00%) Oracle Database
9 4 (16.00%) Incident Management
9 4 (16.00%) VLAN
9 4 (16.00%) PowerShell
9 4 (16.00%) Cisco
9 4 (16.00%) DHCP
9 4 (16.00%) VPN
9 4 (16.00%) MS Exchange
9 4 (16.00%) Oracle
10 3 (12.00%) UNIX
10 3 (12.00%) SQL
10 3 (12.00%) LAN
10 3 (12.00%) Solaris
10 3 (12.00%) Linux
10 3 (12.00%) Citrix
10 3 (12.00%) Microsoft Certification
10 3 (12.00%) Android
10 3 (12.00%) SCCM

Service Desk Analyst
Top Related IT Skills in South Wales by Category

For the 6 months to 27 March 2015, IT jobs across the South Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (16.00%) MS Exchange
2 2 (8.00%) Lync
2 2 (8.00%) IBM Notes
Applications
1 10 (40.00%) MS Office
2 9 (36.00%) MS Excel
Business Applications
1 1 (4.00%) Remedy ITSM
Cloud Services
1 2 (8.00%) Office 365
Communications & Networking
1 8 (32.00%) Firewall
2 4 (16.00%) VLAN
2 4 (16.00%) DHCP
2 4 (16.00%) VPN
3 3 (12.00%) LAN
4 2 (8.00%) VoIP
4 2 (8.00%) WAN
Database & Business Intelligence
1 4 (16.00%) Oracle Database
2 1 (4.00%) SQLPlus
General
1 6 (24.00%) Finance
2 2 (8.00%) Advertising
3 1 (4.00%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (8.00%) COM
Miscellaneous
1 1 (4.00%) Thin Client
1 1 (4.00%) Blackberry
1 1 (4.00%) Fat Client
1 1 (4.00%) iPad
Operating Systems
1 16 (64.00%) Windows
2 8 (32.00%) Windows XP
3 5 (20.00%) Windows 7
4 3 (12.00%) UNIX
4 3 (12.00%) Windows Vista
4 3 (12.00%) Android
4 3 (12.00%) Solaris
4 3 (12.00%) Linux
Processes & Methodologies
1 11 (44.00%) ITIL
2 4 (16.00%) Incident Management
2 4 (16.00%) ITIL V2
3 3 (12.00%) Service Delivery
4 2 (8.00%) Mentoring
5 1 (4.00%) Coaching
5 1 (4.00%) People Management
5 1 (4.00%) High Availability
5 1 (4.00%) ITSM
5 1 (4.00%) Agile Software Development
5 1 (4.00%) Service Management
Programming Languages
1 4 (16.00%) PowerShell
2 3 (12.00%) SQL
3 1 (4.00%) PL/SQL
Qualifications
1 3 (12.00%) Microsoft Certification
1 3 (12.00%) ITIL Foundation Certificate
2 2 (8.00%) CCENT
2 2 (8.00%) MCTS
2 2 (8.00%) MCITP
2 2 (8.00%) MCSE
2 2 (8.00%) MCSA
2 2 (8.00%) CCNA
2 2 (8.00%) Cisco Certification
3 1 (4.00%) SAP Certification
3 1 (4.00%) ITIL Certification
3 1 (4.00%) Network+ Certification
3 1 (4.00%) Degree
Quality Assurance & Compliance
1 7 (28.00%) SLA
2 1 (4.00%) ISO/IEC 27001
2 1 (4.00%) ISO 9001
System Software
1 8 (32.00%) Active Directory
2 1 (4.00%) VMware Infrastructure
Systems Management
1 3 (12.00%) SCCM
2 2 (8.00%) Norton AntiVirus
2 2 (8.00%) WSUS
Vendors
1 9 (36.00%) Microsoft
2 4 (16.00%) Oracle
2 4 (16.00%) Cisco
3 3 (12.00%) Citrix
4 2 (8.00%) Lotus
4 2 (8.00%) Apple
4 2 (8.00%) CheckPoint
4 2 (8.00%) Symantec
4 2 (8.00%) McAfee
4 2 (8.00%) BT
5 1 (4.00%) VMware
5 1 (4.00%) Remedy
5 1 (4.00%) SAP
5 1 (4.00%) HP
Newport
Pertemps ERP
Salary: 20-25k Depending on experience
Posted: 27 days ago