2nd Line Desktop Support Analyst Contracts

Second Line Desktop Support Analyst
UK

The median Second Line Desktop Support Analyst daily rate in the UK is £248 according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 597 708 852
Rank change year-on-year +111 +144 -155
Contract jobs requiring a 2nd Line Desktop Support Analyst 3 8 11
As % of all contract jobs advertised in the UK 0.007% 0.014% 0.012%
As % of the Job Titles category 0.007% 0.014% 0.013%
Number of daily rates quoted 3 8 8
10th Percentile £197 £207 £139
25th Percentile £216 £235 £173
Median daily rate (50th Percentile) £248 £285 £195
Median % change year-on-year -13.16% +46.15% +2.63%
75th Percentile £299 £300 £234
90th Percentile £330 £306 £290
UK excluding London median daily rate £248 £300 £182
% change year-on-year -17.50% +64.84% -

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,029 55,895 84,701
% of contract IT jobs with a recognized job title 92.75% 94.62% 95.46%
Number of daily rates quoted 26,060 39,048 59,505
10th Percentile £280 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,665 1,566 2,078
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.11 £15.72
Median hourly rate £36.50 £45.00 £23.60
Median % change year-on-year -18.89% +90.68% +4.89%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.50 £76.00 £63.75
UK excluding London median hourly rate £40.00 £42.00 £19.52
% change year-on-year -4.76% +115.16% +2.74%

2nd Line Desktop Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support Analyst.

Daily rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Desktop Support Analyst over the 6 months to 5 May 2024.

Daily rate histogram for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support Analyst.

Hourly rate trend for 2nd Line Desktop Support Analyst in the UK

2nd Line Desktop Support Analyst
Top 6 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support Analyst within the UK over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +115 3 £248 -13.16%
London +108 2 £268 -0.93%
Work from Home +128 1 £185 -38.33%
UK excluding London +58 1 £248 -17.50%
North of England - 1 £248 -
North West - 1 £248 -

2nd Line Desktop Support Analyst Skill Set
Top 22 Co-occurring Skills and Capabilities

For the 6 months to 5 May 2024, 2nd Line Desktop Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support Analyst in the job title.

1 3 (100.00%) Microsoft 365
2 2 (66.67%) Microsoft Office
2 2 (66.67%) SCCM
2 2 (66.67%) Windows
2 2 (66.67%) Microsoft
2 2 (66.67%) Active Directory
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) A+ Certification
3 1 (33.33%) Apple
3 1 (33.33%) Asset Management
3 1 (33.33%) Investment Management
3 1 (33.33%) PowerShell
3 1 (33.33%) Android
3 1 (33.33%) ITIL
3 1 (33.33%) MCP
3 1 (33.33%) Mac OS
3 1 (33.33%) Apple iOS
3 1 (33.33%) Customer Service
3 1 (33.33%) Microsoft Intune
3 1 (33.33%) Software Deployment
3 1 (33.33%) Mobile Device Management
3 1 (33.33%) Jamf Pro

2nd Line Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (66.67%) Microsoft Office
Cloud Services
1 3 (100.00%) Microsoft 365
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Android
2 1 (33.33%) Apple iOS
2 1 (33.33%) Mac OS
Processes & Methodologies
1 1 (33.33%) Asset Management
1 1 (33.33%) Customer Service
1 1 (33.33%) Investment Management
1 1 (33.33%) ITIL
1 1 (33.33%) Mobile Device Management
1 1 (33.33%) Software Deployment
Programming Languages
1 1 (33.33%) PowerShell
Qualifications
1 1 (33.33%) A+ Certification
1 1 (33.33%) MCP
1 1 (33.33%) Microsoft Certification
System Software
1 2 (66.67%) Active Directory
Systems Management
1 2 (66.67%) SCCM
2 1 (33.33%) Jamf Pro
2 1 (33.33%) Microsoft Intune
Vendors
1 2 (66.67%) Microsoft
2 1 (33.33%) Apple