ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 41 47 53
Rank change year-on-year +6 +6 +7
Contract jobs citing ITIL 1,942 2,838 4,122
As % of all contract jobs advertised in the UK 4.48% 4.75% 4.64%
As % of the Processes & Methodologies category 5.20% 5.28% 5.12%
Number of daily rates quoted 1,306 2,000 2,808
10th Percentile £205 £204 £178
25th Percentile £325 £334 £315
Median daily rate (50th Percentile) £495 £470 £450
Median % change year-on-year +5.32% +4.44% +5.88%
75th Percentile £589 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 152 164 229
10th Percentile £14.00 £13.41 £13.00
25th Percentile £14.16 £14.25 £13.25
Median hourly rate £17.69 £19.94 £16.25
Median % change year-on-year -11.29% +22.72% -12.16%
75th Percentile £25.00 £47.25 £21.50
90th Percentile £49.64 £65.75 £33.91
UK excluding London median hourly rate £17.69 £18.50 £15.50
% change year-on-year -4.38% +19.35% -16.22%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,374 53,774 80,482
As % of all contract IT jobs advertised in the UK 86.31% 89.91% 90.60%
Number of daily rates quoted 24,095 37,304 56,474
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,422 1,763 1,928
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.34 £25.00
Median % change year-on-year -6.27% +49.36% -
75th Percentile £59.44 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.00 £36.00 £20.00
% change year-on-year - +80.00% -8.17%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 27 April 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 27 April 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +7 1,765 £500 +5.26% 765
UK excluding London -1 1,200 £475 +5.56% 579
London +13 627 £500 +1.01% 233
Work from Home +14 592 £500 +4.17% 295
South East -4 325 £488 +7.14% 138
South West +12 274 £500 -3.85% 71
North of England -5 247 £475 +2.70% 162
Midlands 0 143 £450 - 101
North West -17 137 £487 +1.46% 98
East of England -11 122 £425 +21.43% 56
West Midlands +21 118 £450 -11.76% 69
Yorkshire +17 102 £475 +18.75% 39
Scotland -13 83 £420 -1.18% 44
East Midlands -32 22 £540 +54.29% 31
North East +24 20 £488 +5.41% 26
Wales -26 6 £278 +0.91% 11
Isle of Man - 3 - - 3

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (6.80%) Microsoft Exchange
2 123 (6.33%) SharePoint
3 62 (3.19%) Confluence
4 42 (2.16%) SharePoint Server
5 23 (1.18%) Skype for Business
6 9 (0.46%) CMS
6 9 (0.46%) Exchange Server 2007
7 8 (0.41%) IBM HTTP Server
7 8 (0.41%) WebSphere
7 8 (0.41%) WebSphere Application Server
7 8 (0.41%) WebSphere Portal
8 7 (0.36%) nginx
8 7 (0.36%) SharePoint 2010
9 5 (0.26%) Exchange Server 2010
9 5 (0.26%) IIS
10 4 (0.21%) Exchange Server 2013
10 4 (0.21%) MQSeries
11 3 (0.15%) Apache
11 3 (0.15%) SAS
11 3 (0.15%) Tomcat
Applications
1 174 (8.96%) Microsoft Office
2 69 (3.55%) Microsoft Excel
3 28 (1.44%) Microsoft PowerPoint
4 12 (0.62%) MS Visio
5 10 (0.51%) Microsoft Project
6 5 (0.26%) Spreadsheet
7 3 (0.15%) SPSS
8 1 (0.051%) Adobe Creative Suite
8 1 (0.051%) AutoCAD
8 1 (0.051%) Chatbot
Business Applications
1 37 (1.91%) Remedy ITSM
2 17 (0.88%) SAP S/4HANA
3 5 (0.26%) Aladdin
3 5 (0.26%) SimCorp Dimension
4 3 (0.15%) Dynamics GP
4 3 (0.15%) OPENHousing
4 3 (0.15%) Sage X3
4 3 (0.15%) SAP HCM
4 3 (0.15%) SAP Oil and Gas
4 3 (0.15%) SAP PM
4 3 (0.15%) Shopify
4 3 (0.15%) Sparx Enterprise Architect
5 2 (0.10%) assyst
5 2 (0.10%) Dynamics CRM
5 2 (0.10%) ION MarketView
5 2 (0.10%) Remedy AR System
5 2 (0.10%) Salesforce CRM
5 2 (0.10%) SAP WM
5 2 (0.10%) SystmOne
6 1 (0.051%) Dynamics NAV
Cloud Services
1 315 (16.22%) Azure
1 315 (16.22%) Microsoft 365
2 111 (5.72%) AWS
3 73 (3.76%) Power Platform
4 66 (3.40%) Entra ID
5 38 (1.96%) Azure Stack
6 32 (1.65%) OneDrive
7 29 (1.49%) GCP
8 27 (1.39%) SaaS
9 26 (1.34%) Azure Monitor
10 25 (1.29%) IaaS
10 25 (1.29%) PaaS
11 24 (1.24%) Azure DevOps
12 17 (0.88%) PowerApps
13 16 (0.82%) Azure Storage
14 14 (0.72%) OCI
15 13 (0.67%) Serverless
16 11 (0.57%) Mimecast
17 10 (0.51%) Microsoft Purview
17 10 (0.51%) Power Automate
Communications & Networking
1 187 (9.63%) Firewall
2 108 (5.56%) DNS
3 92 (4.74%) WAN
4 87 (4.48%) LAN
5 82 (4.22%) DHCP
6 80 (4.12%) SAN
7 68 (3.50%) VPN
8 63 (3.24%) BGP
9 62 (3.19%) Wi-Fi
10 45 (2.32%) TCP/IP
11 44 (2.27%) Network Security
12 37 (1.91%) Wireless
13 30 (1.54%) Cisco ASA
14 28 (1.44%) OSPF
15 27 (1.39%) Skype
16 25 (1.29%) Cisco ISE
16 25 (1.29%) IPsec
17 24 (1.24%) VoIP
18 23 (1.18%) SNMP
19 22 (1.13%) Cisco Firepower
Database & Business Intelligence
1 51 (2.63%) Power BI
2 36 (1.85%) SQL Server
3 13 (0.67%) Big Data
3 13 (0.67%) Data Lake
3 13 (0.67%) SQL Server Reporting Services
4 11 (0.57%) MySQL
4 11 (0.57%) Sybase ASE
4 11 (0.57%) Tableau
5 10 (0.51%) Relational Database
6 8 (0.41%) Metadata
7 7 (0.36%) Elasticsearch
7 7 (0.36%) PowerPivot
8 6 (0.31%) Data Mining
8 6 (0.31%) Microsoft Power View
9 5 (0.26%) Crystal Reports
10 4 (0.21%) Data Warehouse
10 4 (0.21%) DB2
10 4 (0.21%) Oracle Database 10g
10 4 (0.21%) Oracle Reports
10 4 (0.21%) RDBMS
Development Applications
1 100 (5.15%) JIRA
2 24 (1.24%) Rational DOORS
3 17 (0.88%) Jenkins
4 11 (0.57%) Git
5 10 (0.51%) Artifactory
6 8 (0.41%) Subversion
7 6 (0.31%) IBM UrbanCode
7 6 (0.31%) Selenium
8 5 (0.26%) Bitbucket
8 5 (0.26%) Visual Studio
9 4 (0.21%) Oracle Forms
10 3 (0.15%) Maven
11 2 (0.10%) GitLab
11 2 (0.10%) JMeter
11 2 (0.10%) MSI
11 2 (0.10%) SoapUI
11 2 (0.10%) Sonatype Nexus
12 1 (0.051%) Axure RP
12 1 (0.051%) Hudson
12 1 (0.051%) Zephyr
General
1 687 (35.38%) Social Skills
2 312 (16.07%) Finance
3 248 (12.77%) Public Sector
4 230 (11.84%) Analytical Skills
5 116 (5.97%) Telecoms
6 97 (4.99%) Banking
7 86 (4.43%) Organisational Skills
8 63 (3.24%) Presentation Skills
9 50 (2.57%) Manufacturing
10 47 (2.42%) Legal
10 47 (2.42%) Retail
11 44 (2.27%) Marketing
12 32 (1.65%) Influencing Skills
13 30 (1.54%) Documentation Skills
14 22 (1.13%) Electronics
15 21 (1.08%) Law
16 17 (0.88%) Police
17 16 (0.82%) Front Office
18 15 (0.77%) Financial Institution
19 14 (0.72%) Inclusion and Diversity
Job Titles
1 393 (20.24%) Analyst
2 205 (10.56%) Architect
3 182 (9.37%) Service Analyst
4 165 (8.50%) Senior
5 139 (7.16%) Service Desk Analyst
6 122 (6.28%) Service Manager
7 121 (6.23%) Support Engineer
8 94 (4.84%) Developer
9 79 (4.07%) Lead
10 77 (3.96%) Support Analyst
11 75 (3.86%) Infrastructure Engineer
12 70 (3.60%) Consultant
13 64 (3.30%) IT Support
14 63 (3.24%) Desktop Support
14 63 (3.24%) Network Engineer
15 60 (3.09%) IT Analyst
16 53 (2.73%) Solutions Architect
17 50 (2.57%) ServiceNow Architect
18 49 (2.52%) Project Manager
18 49 (2.52%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 37 (1.91%) Middleware
2 32 (1.65%) CSS
3 29 (1.49%) Web Services
4 25 (1.29%) .NET
5 24 (1.24%) HTML
6 21 (1.08%) REST
7 19 (0.98%) LDAP
8 15 (0.77%) ARM Templates
9 12 (0.62%) Jinja
10 11 (0.57%) J2EE
11 10 (0.51%) Kafka
12 9 (0.46%) AngularJS
12 9 (0.46%) SailPoint
12 9 (0.46%) XML
13 8 (0.41%) ActiveMQ
13 8 (0.41%) SOAP
14 7 (0.36%) Software Packaging
15 6 (0.31%) Elastic Stack
15 6 (0.31%) jQuery
16 5 (0.26%) .NET Framework
Miscellaneous
1 115 (5.92%) Management Information System
2 89 (4.58%) Data Centre
3 80 (4.12%) CMDB
4 62 (3.19%) Self-Motivation
5 59 (3.04%) Driving Licence
6 48 (2.47%) PKI
7 44 (2.27%) Video Conferencing
8 42 (2.16%) Private Cloud
9 26 (1.34%) Virtual Team
10 22 (1.13%) iPhone
11 19 (0.98%) Hedge funds
11 19 (0.98%) Public Cloud
11 19 (0.98%) Security Operations Centre
12 18 (0.93%) Blackberry
12 18 (0.93%) Clustering
12 18 (0.93%) CSOC
12 18 (0.93%) Onboarding
13 17 (0.88%) Data Protection Act
13 17 (0.88%) Product Ownership
14 15 (0.77%) Replication
Operating Systems
1 549 (28.27%) Windows
2 207 (10.66%) Windows 10
3 189 (9.73%) Linux
4 172 (8.86%) Windows Server
5 86 (4.43%) Windows Server 2016
6 74 (3.81%) Windows Server 2019
7 67 (3.45%) Unix
8 62 (3.19%) Windows 7
9 59 (3.04%) Windows Server 2012
10 29 (1.49%) Ubuntu
11 26 (1.34%) Apple iOS
12 25 (1.29%) Android
13 24 (1.24%) Mac OS
14 21 (1.08%) Windows NT
15 20 (1.03%) Debian
16 15 (0.77%) Solaris
17 13 (0.67%) Red Hat Enterprise Linux
17 13 (0.67%) Windows XP
18 10 (0.51%) Windows Server 2008
19 8 (0.41%) VMS
Processes & Methodologies
1 597 (30.74%) Service Management
2 442 (22.76%) ITSM
3 393 (20.24%) Problem-Solving
4 373 (19.21%) Customer Service
5 349 (17.97%) Agile
6 267 (13.75%) Service Delivery
7 265 (13.65%) Change Management
8 232 (11.95%) Incident Management
9 218 (11.23%) Problem Management
10 182 (9.37%) Continuous Improvement
11 179 (9.22%) Project Management
12 162 (8.34%) DevOps
13 148 (7.62%) Stakeholder Management
14 117 (6.02%) Configuration Management
15 113 (5.82%) Project Delivery
16 110 (5.66%) Customer Requirements
17 108 (5.56%) Disaster Recovery
18 105 (5.41%) Infrastructure Engineering
18 105 (5.41%) PRINCE2
18 105 (5.41%) Service Design
Programming Languages
1 174 (8.96%) PowerShell
2 105 (5.41%) SQL
3 85 (4.38%) Python
4 39 (2.01%) C#
5 36 (1.85%) JavaScript
6 31 (1.60%) Perl
7 22 (1.13%) Java
8 20 (1.03%) VBScript
9 18 (0.93%) VB
10 17 (0.88%) Bash
11 15 (0.77%) Bicep
11 15 (0.77%) Shell Script
12 12 (0.62%) Tcl
13 8 (0.41%) C++
14 7 (0.36%) VB.NET
15 6 (0.31%) VBA
16 5 (0.26%) COBOL
16 5 (0.26%) DCL
17 4 (0.21%) Apex Code
17 4 (0.21%) T-SQL
Qualifications
1 620 (31.93%) Security Cleared
2 413 (21.27%) SC Cleared
3 313 (16.12%) Degree
4 265 (13.65%) DV Cleared
5 170 (8.75%) ITIL Certification
6 118 (6.08%) Microsoft Certification
7 109 (5.61%) Cisco Certification
8 83 (4.27%) CCNA
9 65 (3.35%) ITIL Foundation Certificate
10 56 (2.88%) A+ Certification
11 53 (2.73%) MCP
12 52 (2.68%) CCNP
13 47 (2.42%) Computer Science Degree
13 47 (2.42%) MCSA
14 42 (2.16%) MCSE
15 37 (1.91%) BPSS Clearance
16 21 (1.08%) Azure Certification
17 20 (1.03%) TOGAF Certification
18 16 (0.82%) AWS Certification
18 16 (0.82%) PMP
Quality Assurance & Compliance
1 161 (8.29%) SLA
2 78 (4.02%) QA
3 40 (2.06%) ISO/IEC 27001
4 38 (1.96%) ISO/IEC 20000
5 36 (1.85%) Government Security Classifications
6 32 (1.65%) GDPR
7 23 (1.18%) COBIT
8 22 (1.13%) NIST
9 17 (0.88%) NCSC
10 14 (0.72%) Data Quality
11 13 (0.67%) Cyber Essentials
12 12 (0.62%) Disclosure Scotland
13 11 (0.57%) PCI DSS
14 8 (0.41%) ISO 9001
14 8 (0.41%) PMO
15 5 (0.26%) Accessibility
15 5 (0.26%) GRC
16 3 (0.15%) Cyber Essentials PLUS
16 3 (0.15%) HMG Security Policy Framework
16 3 (0.15%) ISO 22301
System Software
1 340 (17.51%) Active Directory
2 112 (5.77%) VMware Infrastructure
3 54 (2.78%) Firmware
4 38 (1.96%) Hyper-V
5 30 (1.54%) Virtual Desktop
6 27 (1.39%) Virtual Machines
6 27 (1.39%) VMware ESXi
7 22 (1.13%) Virtual Servers
8 19 (0.98%) VMware NSX
8 19 (0.98%) vSphere
9 7 (0.36%) VMware Workstation
10 5 (0.26%) BitLocker
10 5 (0.26%) Microsoft Virtual Server
11 4 (0.21%) Docker
11 4 (0.21%) Samba
11 4 (0.21%) Veritas Cluster Server
11 4 (0.21%) XenApp
12 3 (0.15%) Microsoft App-V
12 3 (0.15%) XenDesktop
13 1 (0.051%) Citrix Hypervisor
Systems Management
1 181 (9.32%) SCCM
2 103 (5.30%) Microsoft Intune
3 80 (4.12%) Ansible
4 71 (3.66%) SCOM
5 66 (3.40%) WSUS
6 27 (1.39%) Terraform
7 26 (1.34%) NetBackup
8 25 (1.29%) Puppet
9 24 (1.24%) Kubernetes
10 23 (1.18%) Active Directory Federation Services
10 23 (1.18%) vCenter Server
11 21 (1.08%) Sysprep
12 20 (1.03%) EMC NetWorker
12 20 (1.03%) Single Sign-On
13 16 (0.82%) Jamf Pro
14 9 (0.46%) AirWatch
15 8 (0.41%) Control-M
15 8 (0.41%) PingFederate
16 6 (0.31%) Nagios
16 6 (0.31%) Red Hat Satellite
Vendors
1 595 (30.64%) Microsoft
2 397 (20.44%) ServiceNow
3 173 (8.91%) VMware
4 165 (8.50%) Cisco
5 150 (7.72%) Citrix
6 93 (4.79%) HP
7 65 (3.35%) SAP
8 54 (2.78%) Palo Alto
9 52 (2.68%) Oracle
10 49 (2.52%) Atlassian
11 48 (2.47%) Remedy
12 47 (2.42%) Juniper
13 44 (2.27%) IBM
14 42 (2.16%) Red Hat
15 39 (2.01%) EMC
16 38 (1.96%) SolarWinds
17 37 (1.91%) Dell
18 31 (1.60%) Veeam
19 28 (1.44%) Google
19 28 (1.44%) Symantec