The table below looks at the statistics for the 3rd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Analyst in their job title over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Third Line Support Analyst
Rank 569 562 511
Rank change year-on-year
-7 -51
Contract jobs requiring a 3rd Line Support Analyst 40 26 36
As % of all contract IT jobs located in the UK 0.072% 0.048% 0.076%
As % of the Job Titles category 0.078% 0.052% 0.082%
Number of daily rates quoted 15 15 16
Average daily rate
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£230 £275 £255
Average daily rate % change year-on-year
-16.36% +7.84%
90% offered a daily rate of more than £190 £175 £200
10% offered a daily rate of more than £334 £325 £425
UK excluding London average daily rate £230 £238 £298
% change year-on-year
-3.15% -20.16%
Number of hourly rates quoted 13 7 7
Average hourly rate £25.00 £16.00 £19.00
Average hourly rate % change year-on-year
+56.25% -15.78%
90% offered a hourly rate of more than £20.00 £14.50 £17.00
10% offered a hourly rate of more than £30.00 £23.70 £27.20
UK excluding London average hourly rate £25.00 £16.00 £18.00
% change year-on-year
+56.25% -11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51461 50245 44013
As % of all contract IT jobs located in the UK 92.30% 92.35% 92.41%
Number of daily rates quoted 31311 30831 25140
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.22% -3.12%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £560 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2031 2007 2180
Average hourly rate £17.15 £17.50 £18.40
Average hourly rate % change year-on-year
-2.00% -4.89%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.72 £17.50 £17.50
% change year-on-year
-4.45% -

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Daily Rate Trend in the UK

3rd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 4 May 2015.

3rd Line Support Analyst Daily Rate Histogram in the UK

3rd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Hourly Rate Trend in the UK

3rd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 4 May 2015.

3rd Line Support Analyst Hourly Rate Histogram in the UK

3rd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 37 £230 -16.36% 6
South East +3 20 £230 -8.45%
Oxfordshire - 11 £230 -
London +7 9 £281 -9.63% 2
Crawley - 7 - -
West Sussex - 7 - -
Oxford - 5 £230 -
West Midlands -13 4 - - 1
East of England +4 3 £213 -7.60% 3
Essex +4 2 £150 -36.84%
Staffordshire - 2 - -
South Wales - 2 £325 -
Wales - 2 £325 -
Solihull - 2 - -
Burton-upon-Trent - 2 - -
Cardiff - 2 £325 -
Colchester +11 1 - -
Berkshire -3 1 £228 -27.20%
North West -21 1 - -
West Yorkshire - 1 - -
Yorkshire - 1 - -
Hampshire - 1 - -
Northern Ireland - 1 £180 -
County Antrim - 1 £180 -
Belfast - 1 £180 -
Luton - 1 £275 -
Maidenhead - 1 £228 -
Manchester - 1 - -
Stalybridge - 1 - -
Winchester - 1 - -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 4 May 2015, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title.

1 60 (85.71%) Windows
2 45 (64.29%) VMware
3 44 (62.86%) Windows Server 2008
4 41 (58.57%) Active Directory
5 40 (57.14%) Microsoft
6 35 (50.00%) ITIL
7 31 (44.29%) Windows Server 2012
8 26 (37.14%) IIS
9 23 (32.86%) Citrix
10 22 (31.43%) SQL
10 22 (31.43%) VMware Infrastructure
11 20 (28.57%) SAN
11 20 (28.57%) Windows Server 2003
12 18 (25.71%) MS Exchange
13 17 (24.29%) Cisco
13 17 (24.29%) SCCM
14 16 (22.86%) Windows 7
15 13 (18.57%) Microsoft Azure
15 13 (18.57%) WSUS
15 13 (18.57%) PowerShell
15 13 (18.57%) Hyper-V
15 13 (18.57%) Firewall
16 12 (17.14%) HP
17 11 (15.71%) DNS
17 11 (15.71%) WAN
17 11 (15.71%) LAN
17 11 (15.71%) XenApp
17 11 (15.71%) Problem Management
18 10 (14.29%) DHCP
19 9 (12.86%) Dell

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 4 May 2015, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (37.14%) IIS
2 18 (25.71%) MS Exchange
3 8 (11.43%) Blackberry Enterprise Server
4 6 (8.57%) SharePoint
5 4 (5.71%) Lync
6 2 (2.86%) Exchange Server 2013
6 2 (2.86%) SharePoint 2010
7 1 (1.43%) Exchange Server 2007
7 1 (1.43%) WorkSite
7 1 (1.43%) Office Communications Server
7 1 (1.43%) Exchange Server 2010
7 1 (1.43%) SharePoint 2013
7 1 (1.43%) BizTalk Server
7 1 (1.43%) Apache
7 1 (1.43%) IBM Notes
Applications
1 8 (11.43%) MS Office
1 8 (11.43%) MS Excel
Cloud Services
1 13 (18.57%) Microsoft Azure
2 9 (12.86%) Office 365
3 5 (7.14%) Amazon AWS
4 1 (1.43%) PaaS
4 1 (1.43%) IaaS
4 1 (1.43%) Mimecast
Communications & Networking
1 20 (28.57%) SAN
2 13 (18.57%) Firewall
3 11 (15.71%) DNS
3 11 (15.71%) WAN
3 11 (15.71%) LAN
4 10 (14.29%) DHCP
5 6 (8.57%) TCP/IP
5 6 (8.57%) iSCSI
6 4 (5.71%) DSL
6 4 (5.71%) MPLS
6 4 (5.71%) BIG-IP
6 4 (5.71%) Network Security
7 3 (4.29%) Cisco Nexus
7 3 (4.29%) VoIP
7 3 (4.29%) Wireless
8 1 (1.43%) Reverse Proxy
8 1 (1.43%) NAS
8 1 (1.43%) F5 BIG-IP GTM
8 1 (1.43%) Intranet
8 1 (1.43%) Internet
Database & Business Intelligence
1 9 (12.86%) SQL Server
2 5 (7.14%) SQL Server 2008
3 3 (4.29%) SQL Server 2005
4 1 (1.43%) SQL Server 2000
4 1 (1.43%) Data Mining
4 1 (1.43%) InterSystems Cache
Development Applications
1 5 (7.14%) Octopus Deploy
2 1 (1.43%) PVCS
2 1 (1.43%) Ant
2 1 (1.43%) Subversion
2 1 (1.43%) Maven
General
1 3 (4.29%) Finance
1 3 (4.29%) Automotive
1 3 (4.29%) Legal
2 2 (2.86%) Law
3 1 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.86%) Middleware
2 1 (1.43%) Application Packaging
2 1 (1.43%) Web Services
2 1 (1.43%) .NET
2 1 (1.43%) J2EE
2 1 (1.43%) Spring
Miscellaneous
1 8 (11.43%) Clustering
2 7 (10.00%) Blackberry
3 4 (5.71%) Thin Client
3 4 (5.71%) Fat Client
4 3 (4.29%) Analytical Skills
5 2 (2.86%) User Experience
5 2 (2.86%) iPad
6 1 (1.43%) Life Science
6 1 (1.43%) Data Integration
6 1 (1.43%) Enterprise Storage
6 1 (1.43%) Cryptography
6 1 (1.43%) PKI
6 1 (1.43%) CLARiiON
6 1 (1.43%) Replication
Operating Systems
1 60 (85.71%) Windows
2 44 (62.86%) Windows Server 2008
3 31 (44.29%) Windows Server 2012
4 20 (28.57%) Windows Server 2003
5 16 (22.86%) Windows 7
6 6 (8.57%) Linux
7 5 (7.14%) Windows 2000 Server
8 4 (5.71%) Windows XP
9 2 (2.86%) Windows 8
9 2 (2.86%) Android
9 2 (2.86%) Windows Vista
10 1 (1.43%) Mac OS X
10 1 (1.43%) Windows 2000
10 1 (1.43%) Solaris
10 1 (1.43%) UNIX
Processes & Methodologies
1 35 (50.00%) ITIL
2 11 (15.71%) Problem Management
3 7 (10.00%) Disaster Recovery
4 5 (7.14%) Change Management
5 4 (5.71%) Service Management
5 4 (5.71%) ITSM
5 4 (5.71%) Configuration Management
5 4 (5.71%) BCP
5 4 (5.71%) Business Continuity
5 4 (5.71%) Business Continuity Planning
5 4 (5.71%) Performance Management
6 3 (4.29%) Mentoring
6 3 (4.29%) Coaching
6 3 (4.29%) PRINCE2
6 3 (4.29%) Service Delivery
7 2 (2.86%) E-Commerce
7 2 (2.86%) WAN Optimisation
7 2 (2.86%) Capacity Planning
7 2 (2.86%) Network Management
8 1 (1.43%) Load Balancing
Programming Languages
1 22 (31.43%) SQL
2 13 (18.57%) PowerShell
3 5 (7.14%) VBScript
4 1 (1.43%) Shell Script
4 1 (1.43%) Java
4 1 (1.43%) PL/SQL
Qualifications
1 8 (11.43%) Microsoft Certification
2 7 (10.00%) Cisco Certification
3 5 (7.14%) CCNP
3 5 (7.14%) CCNA
4 3 (4.29%) MCSE
5 2 (2.86%) SC Cleared
5 2 (2.86%) Security Cleared
6 1 (1.43%) ITIL Certification
6 1 (1.43%) MCP
6 1 (1.43%) MCITP
Quality Assurance & Compliance
1 6 (8.57%) SLA
System Software
1 41 (58.57%) Active Directory
2 22 (31.43%) VMware Infrastructure
3 13 (18.57%) Hyper-V
4 11 (15.71%) XenApp
5 8 (11.43%) vSphere
5 8 (11.43%) VMware ESX
6 6 (8.57%) Citrix Presentation Server
7 4 (5.71%) XenDesktop
7 4 (5.71%) Xen
7 4 (5.71%) NLBS
8 2 (2.86%) UAG
8 2 (2.86%) XenServer
9 1 (1.43%) VMware ESXi
9 1 (1.43%) Forefront TMG
9 1 (1.43%) ISA Server
Systems Management
1 17 (24.29%) SCCM
2 13 (18.57%) WSUS
3 6 (8.57%) SCOM
4 5 (7.14%) Icinga
4 5 (7.14%) Nagios
5 2 (2.86%) NetBackup
5 2 (2.86%) Backup Exec
6 1 (1.43%) SCOrch
6 1 (1.43%) OpenView
Vendors
1 45 (64.29%) VMware
2 40 (57.14%) Microsoft
3 23 (32.86%) Citrix
4 17 (24.29%) Cisco
5 12 (17.14%) HP
6 9 (12.86%) Dell
7 6 (8.57%) NetApp
8 4 (5.71%) Symantec
8 4 (5.71%) CheckPoint
9 3 (4.29%) Kaspersky
10 2 (2.86%) Juniper
11 1 (1.43%) F5
11 1 (1.43%) Splunk
11 1 (1.43%) Riverbed
11 1 (1.43%) MobileIron
11 1 (1.43%) Lotus
11 1 (1.43%) CommVault
11 1 (1.43%) EMC
11 1 (1.43%) Sun
11 1 (1.43%) Cognos