The table below looks at the statistics for the 3rd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Third Line Support Analyst
Rank 570 549 541
Rank change year-on-year
-21 -8
Contract jobs requiring a 3rd Line Support Analyst 49 52 38
As % of all contract IT jobs located in the UK 0.095% 0.10% 0.078%
As % of the Job Titles category 0.10% 0.11% 0.083%
Number of daily rates quoted 33 31 18
Average daily rate £325 £310 £298
Average daily rate % change year-on-year
+4.83% +4.20%
90% offered a daily rate of more than £147 £175 £165
10% offered a daily rate of more than £475 £355 £358
UK excluding London average daily rate £304 £300 £250
% change year-on-year
+1.25% +20.00%
Number of hourly rates quoted 6 5 6
Average hourly rate £22.50 £27.50 £22.00
Average hourly rate % change year-on-year
-18.18% +25.00%
90% offered a hourly rate of more than £15.70 £24.20 £16.09
10% offered a hourly rate of more than £36.25 £31.10 £30.00
UK excluding London average hourly rate £22.50 £27.50 £25.00
% change year-on-year
-18.18% +10.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48576 47854 45775
As % of all contract IT jobs located in the UK 94.45% 94.46% 94.25%
Number of daily rates quoted 31231 29881 27104
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1759 1870 2013
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £10.96 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Daily Rate Trend in the UK

3rd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 5 February 2016.

3rd Line Support Analyst Daily Rate Histogram in the UK

3rd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Hourly Rate Trend in the UK

3rd Line Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 5 February 2016.

3rd Line Support Analyst Hourly Rate Histogram in the UK

3rd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 47 £325 +4.00% 21
London -1 21 £350 +6.06% 5
South East 0 7 £316 -1.17% 6
East of England -3 7 £325 +32.65% 1
West Midlands -15 7 £140 -55.20% 1
City of London +40 5 £350 -9.14% 1
Hertfordshire - 5 £325 -
Coventry +1 4 £140 -54.83% 1
Hampshire +6 3 £254 -19.12%
East Midlands -6 2 £350 - 1
Scotland -7 2 £130 -21.21%
Hull - 2 - -
Surrey - 2 £325 - 1
Yorkshire - 2 - - 1
St Albans - 2 £360 -
Selby - 2 - -
York - 2 - -
Nottingham - 2 £350 - 1
Sheffield - 2 - -
North Yorkshire - 2 - -
South Yorkshire - 2 - -
West Yorkshire - 2 - - 1
East Yorkshire - 2 - -
Nottinghamshire - 2 £350 - 1
Leeds - 2 - -
West Sussex +7 1 - - 1
Birmingham -5 1 £175 -44.00%
Norfolk -13 1 £345 +97.14%
North West -19 1 - - 5
Solihull - 1 - -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title.

1 61 (69.32%) Windows
2 55 (62.50%) Active Directory
3 40 (45.45%) VMware
3 40 (45.45%) Windows Server
4 36 (40.91%) Microsoft
5 33 (37.50%) Citrix
6 31 (35.23%) Windows Server 2008
7 30 (34.09%) Windows 7
8 26 (29.55%) Windows Server 2012
9 23 (26.14%) ITIL
10 20 (22.73%) PowerShell
10 20 (22.73%) MS Exchange
11 19 (21.59%) SQL
11 19 (21.59%) SCCM
12 18 (20.45%) XenApp
12 18 (20.45%) SQL Server
12 18 (20.45%) Finance
13 16 (18.18%) SAN
13 16 (18.18%) Cisco
13 16 (18.18%) Microsoft Certification
14 15 (17.05%) DNS
14 15 (17.05%) IIS
14 15 (17.05%) VMware Infrastructure
15 13 (14.77%) XenDesktop
15 13 (14.77%) Exchange Server 2010
15 13 (14.77%) DHCP
16 12 (13.64%) VPN
16 12 (13.64%) vSphere
17 11 (12.50%) LAN
17 11 (12.50%) VBScript

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (22.73%) MS Exchange
2 15 (17.05%) IIS
3 13 (14.77%) Exchange Server 2010
4 5 (5.68%) Blackberry Enterprise Server
4 5 (5.68%) SharePoint
5 4 (4.55%) Exchange Server 2007
5 4 (4.55%) Lync
6 2 (2.27%) Exchange Server 2003
6 2 (2.27%) Exchange Server 2013
7 1 (1.14%) IBM Notes
7 1 (1.14%) SharePoint Server
Applications
1 8 (9.09%) MS Excel
1 8 (9.09%) MS Office
Business Applications
1 2 (2.27%) Oracle Applications
1 2 (2.27%) Remedy ITSM
Cloud Services
1 11 (12.50%) Office 365
2 4 (4.55%) Amazon AWS
2 4 (4.55%) Microsoft Azure
3 1 (1.14%) OneDrive
Communications & Networking
1 16 (18.18%) SAN
2 15 (17.05%) DNS
3 13 (14.77%) DHCP
4 12 (13.64%) VPN
5 11 (12.50%) LAN
6 9 (10.23%) SSL
6 9 (10.23%) TCP/IP
7 8 (9.09%) WAN
8 6 (6.82%) Firewall
8 6 (6.82%) Wireless
9 4 (4.55%) NAS
10 3 (3.41%) iSCSI
11 2 (2.27%) BGP
11 2 (2.27%) DECT
11 2 (2.27%) MPLS
11 2 (2.27%) VoIP
11 2 (2.27%) Wi-Fi
12 1 (1.14%) IPsec
12 1 (1.14%) OSPF
12 1 (1.14%) SNMP
Database & Business Intelligence
1 18 (20.45%) SQL Server
2 8 (9.09%) SQL Server 2008
3 5 (5.68%) SQL Server 2012
4 2 (2.27%) BusinessObjects
4 2 (2.27%) GIS
5 1 (1.14%) Big Data
5 1 (1.14%) DB2
5 1 (1.14%) MySQL
5 1 (1.14%) SQL Server Reporting Services
Development Applications
1 1 (1.14%) Oracle APEX
General
1 18 (20.45%) Finance
2 6 (6.82%) Law
3 5 (5.68%) Advertising
3 5 (5.68%) Legal
4 2 (2.27%) Back Office
4 2 (2.27%) German Language
4 2 (2.27%) Publishing
5 1 (1.14%) Banking
5 1 (1.14%) Local Government
5 1 (1.14%) Marketing
5 1 (1.14%) Retail
Libraries, Frameworks & Software Standards
1 10 (11.36%) .NET
2 4 (4.55%) Web Services
3 2 (2.27%) Software Packaging
3 2 (2.27%) Windows Identity Foundation
4 1 (1.14%) ASP.NET
4 1 (1.14%) ASP.NET Web Forms
4 1 (1.14%) COM
4 1 (1.14%) Middleware
4 1 (1.14%) WinForms
4 1 (1.14%) XML
Miscellaneous
1 10 (11.36%) PKI
2 7 (7.95%) Blackberry
3 5 (5.68%) Analytical Skills
4 3 (3.41%) Management Information System
5 2 (2.27%) BYOD
5 2 (2.27%) Data Centre
5 2 (2.27%) Smartphone
5 2 (2.27%) Video Conferencing
6 1 (1.14%) Driving Licence
6 1 (1.14%) Fat Client
6 1 (1.14%) Mainframe
6 1 (1.14%) Mobile App
6 1 (1.14%) Replication
6 1 (1.14%) Thin Client
Operating Systems
1 61 (69.32%) Windows
2 40 (45.45%) Windows Server
3 31 (35.23%) Windows Server 2008
4 30 (34.09%) Windows 7
5 26 (29.55%) Windows Server 2012
6 8 (9.09%) Windows Server 2003
7 6 (6.82%) Windows 8
8 4 (4.55%) Windows XP
9 3 (3.41%) Android
9 3 (3.41%) Apple iOS
9 3 (3.41%) Linux
10 2 (2.27%) Mac OS
10 2 (2.27%) Unix
10 2 (2.27%) VMS
11 1 (1.14%) Windows 10
11 1 (1.14%) Windows 2000
11 1 (1.14%) zOS
Processes & Methodologies
1 23 (26.14%) ITIL
2 10 (11.36%) Service Delivery
3 8 (9.09%) Investment Management
3 8 (9.09%) Patch Management
3 8 (9.09%) Security Management
4 6 (6.82%) Asset Management
5 5 (5.68%) Migration
6 4 (4.55%) Business Continuity
6 4 (4.55%) Disaster Recovery
6 4 (4.55%) ITIL V3
6 4 (4.55%) Web Operations
7 3 (3.41%) Coaching
7 3 (3.41%) Configuration Management
7 3 (3.41%) Continuous Improvement
7 3 (3.41%) ITSM
7 3 (3.41%) PRINCE2
7 3 (3.41%) Problem Management
7 3 (3.41%) Server Patching
7 3 (3.41%) Service Management
8 2 (2.27%) CRM
Programming Languages
1 20 (22.73%) PowerShell
2 19 (21.59%) SQL
3 11 (12.50%) VBScript
4 3 (3.41%) Java
5 2 (2.27%) Perl
6 1 (1.14%) C++
6 1 (1.14%) COBOL
6 1 (1.14%) JavaScript
6 1 (1.14%) PHP
6 1 (1.14%) PL/SQL
6 1 (1.14%) Ruby
6 1 (1.14%) Shell Script
6 1 (1.14%) T-SQL
6 1 (1.14%) VB
6 1 (1.14%) VBA
Qualifications
1 16 (18.18%) Microsoft Certification
2 7 (7.95%) Cisco Certification
3 6 (6.82%) CCNP
3 6 (6.82%) MCSE
4 5 (5.68%) MCSA
5 3 (3.41%) Citrix Certification
5 3 (3.41%) MCP
6 2 (2.27%) CCA
6 2 (2.27%) CCEE
6 2 (2.27%) CCNA
6 2 (2.27%) DBS Check
6 2 (2.27%) ITIL Certification
6 2 (2.27%) MCITP
6 2 (2.27%) SC Cleared
6 2 (2.27%) Security Cleared
6 2 (2.27%) VMware Certified Professional (VCP)
7 1 (1.14%) Degree
7 1 (1.14%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (1.14%) Data Quality
1 1 (1.14%) SLA
System Software
1 55 (62.50%) Active Directory
2 18 (20.45%) XenApp
3 15 (17.05%) VMware Infrastructure
4 13 (14.77%) XenDesktop
5 12 (13.64%) vSphere
6 8 (9.09%) BitLocker
7 5 (5.68%) VMware ESXi
7 5 (5.68%) XenServer
8 4 (4.55%) Microsoft App-V
9 3 (3.41%) Hyper-V
9 3 (3.41%) NFS
10 2 (2.27%) Firmware
11 1 (1.14%) Citrix Presentation Server
11 1 (1.14%) NLBS
11 1 (1.14%) VMware ESX
11 1 (1.14%) Xen
Systems Management
1 19 (21.59%) SCCM
2 6 (6.82%) WSUS
3 4 (4.55%) Cacti
4 3 (3.41%) Backup Exec
4 3 (3.41%) NetBackup
4 3 (3.41%) SCOM
5 2 (2.27%) Bacula
5 2 (2.27%) ZABBIX
6 1 (1.14%) DameWare
6 1 (1.14%) Microsoft Data Protection Manager
6 1 (1.14%) Norton AntiVirus
6 1 (1.14%) SCDPM
6 1 (1.14%) SCOrch
6 1 (1.14%) SCVMM
6 1 (1.14%) WhatsUp Gold
6 1 (1.14%) Zenoss
Vendors
1 40 (45.45%) VMware
2 36 (40.91%) Microsoft
3 33 (37.50%) Citrix
4 16 (18.18%) Cisco
5 6 (6.82%) Oracle
6 5 (5.68%) NetApp
6 5 (5.68%) Sophos
7 4 (4.55%) EMC
8 3 (3.41%) CheckPoint
8 3 (3.41%) HP
8 3 (3.41%) Juniper
8 3 (3.41%) Symantec
9 2 (2.27%) Apple
9 2 (2.27%) arcserve
9 2 (2.27%) BMC
9 2 (2.27%) Dell
9 2 (2.27%) Remedy
9 2 (2.27%) Riverbed
9 2 (2.27%) SafeCom
10 1 (1.14%) Equitrac
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