The table below looks at the statistics for the 3rd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Analyst in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 564 537 521
Rank change year-on-year
-27 -16
Contract jobs requiring a 3rd Line Support Analyst 27 27 34
As % of all contract IT jobs located in the UK 0.050% 0.053% 0.070%
As % of the Job Titles category 0.054% 0.057% 0.075%
Number of daily rates quoted 11 13 20
Average daily rate
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£288 £260 £262
Average daily rate % change year-on-year
+10.57% -0.76%
90% offered a daily rate of more than £200 £199 £215
10% offered a daily rate of more than £355 £305 £355
UK excluding London average daily rate £275 £260 £228
% change year-on-year
+5.76% +14.28%
Number of hourly rates quoted 7 3 3
Average hourly rate £27.50 £21.75 £27.50
Average hourly rate % change year-on-year
+26.43% -20.90%
90% offered a hourly rate of more than £21.70 £21.75 £25.10
10% offered a hourly rate of more than £30.40 £27.53 £31.50
UK excluding London average hourly rate £27.50 £21.75 -
% change year-on-year
+26.43% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49661 47331 45270
As % of all contract IT jobs located in the UK 92.07% 92.46% 92.91%
Number of daily rates quoted 31654 28484 25553
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2007 2082 2584
Average hourly rate £16.08 £17.50 £19.00
Average hourly rate % change year-on-year
-8.11% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Daily Rate Trend in the UK

3rd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 29 December 2014.

3rd Line Support Analyst Daily Rate Histogram in the UK

3rd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Hourly Rate Trend in the UK

3rd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 25 £304 +16.82% 10
London +5 13 £304 +20.29% 1
West Midlands - 4 - - 1
East Midlands - 3 £275 -
Derbyshire - 3 £275 -
South East -24 2 £305 +15.63% 3
Birmingham - 2 - -
Chesterfield - 2 - -
City of London +4 1 £270 +6.93%
North West -2 1 - -
Manchester -12 1 - -
Yorkshire -13 1 - - 1
West Yorkshire -15 1 - - 1
Wiltshire -15 1 £355 +36.53%
Buckinghamshire -20 1 £410 +90.69%
South West -32 1 £355 +36.53% 2
Staffordshire - 1 - -
Warwickshire - 1 - - 1
Leeds - 1 - - 1
Stratford-upon-Avon - 1 - -
Hampshire - 1 £200 - 1
Burton-upon-Trent - 1 - -
Cheltenham - - - -
Bournemouth - - - - 1
Coventry - - - -
Croydon - - - -
Enfield - - - -
Gloucester - - - -
Hemel Hempstead - - - -
Milton Keynes - - - -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 December 2014, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title.

1 46 (70.77%) Windows
2 37 (56.92%) Active Directory
2 37 (56.92%) VMware
3 36 (55.38%) Windows Server 2008
4 34 (52.31%) Microsoft
5 25 (38.46%) Citrix
6 24 (36.92%) Windows Server 2003
7 23 (35.38%) MS Exchange
8 22 (33.85%) Cisco
9 20 (30.77%) WAN
10 18 (27.69%) LAN
11 16 (24.62%) Firewall
11 16 (24.62%) VMware Infrastructure
11 16 (24.62%) XenApp
12 15 (23.08%) Windows 7
13 14 (21.54%) SCCM
13 14 (21.54%) ITIL
13 14 (21.54%) SAN
14 13 (20.00%) SQL
15 12 (18.46%) HP
15 12 (18.46%) vSphere
15 12 (18.46%) Windows Server 2012
16 11 (16.92%) Hyper-V
16 11 (16.92%) DNS
16 11 (16.92%) SQL Server
17 10 (15.38%) Cisco Certification
18 9 (13.85%) IIS
18 9 (13.85%) Blackberry
19 8 (12.31%) Blackberry Enterprise Server
19 8 (12.31%) MS Office

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 December 2014, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (35.38%) MS Exchange
2 9 (13.85%) IIS
3 8 (12.31%) Blackberry Enterprise Server
4 6 (9.23%) Exchange Server 2010
5 5 (7.69%) SharePoint
5 5 (7.69%) Lync
6 3 (4.62%) SharePoint 2010
6 3 (4.62%) SharePoint 2013
6 3 (4.62%) Exchange Server 2003
6 3 (4.62%) Exchange Server 2007
7 2 (3.08%) GlassFish
7 2 (3.08%) Office Communications Server
7 2 (3.08%) IBM Notes
7 2 (3.08%) Lotus Domino
8 1 (1.54%) Apache
8 1 (1.54%) Exchange Server 2013
Applications
1 8 (12.31%) MS Office
2 6 (9.23%) MS Excel
Business Applications
1 1 (1.54%) Academy Housing
1 1 (1.54%) Academy Revenues and Benefits
Cloud Services
1 3 (4.62%) Microsoft Azure
1 3 (4.62%) Office 365
Communications & Networking
1 20 (30.77%) WAN
2 18 (27.69%) LAN
3 16 (24.62%) Firewall
4 14 (21.54%) SAN
5 11 (16.92%) DNS
6 8 (12.31%) TCP/IP
7 6 (9.23%) VoIP
8 5 (7.69%) DHCP
8 5 (7.69%) MPLS
8 5 (7.69%) DSL
8 5 (7.69%) Wireless
8 5 (7.69%) BIG-IP
9 3 (4.62%) Reverse Proxy
9 3 (4.62%) F5 BIG-IP GTM
9 3 (4.62%) NAS
10 2 (3.08%) iSCSI
10 2 (3.08%) Internet
11 1 (1.54%) BT 21CN
11 1 (1.54%) Ethernet
11 1 (1.54%) VPN
Database & Business Intelligence
1 11 (16.92%) SQL Server
2 5 (7.69%) SQL Server 2008
3 2 (3.08%) SQL Server 2005
4 1 (1.54%) InterSystems Cache
Development Applications
1 1 (1.54%) MSI
General
1 6 (9.23%) Finance
2 2 (3.08%) Telecoms
2 2 (3.08%) Publishing
3 1 (1.54%) Banking
3 1 (1.54%) Local Government
3 1 (1.54%) Online Betting
3 1 (1.54%) Back Office
3 1 (1.54%) Law
3 1 (1.54%) Legal
Libraries, Frameworks & Software Standards
1 2 (3.08%) .NET
1 2 (3.08%) Flash
2 1 (1.54%) Web Services
Miscellaneous
1 9 (13.85%) Blackberry
2 4 (6.15%) Thin Client
2 4 (6.15%) Fat Client
3 3 (4.62%) iPad
3 3 (4.62%) Clustering
4 2 (3.08%) CLARiiON
5 1 (1.54%) NHS
5 1 (1.54%) CCTV
5 1 (1.54%) Informatics
5 1 (1.54%) Life Science
5 1 (1.54%) Enterprise Storage
5 1 (1.54%) Analytical Skills
Operating Systems
1 46 (70.77%) Windows
2 36 (55.38%) Windows Server 2008
3 24 (36.92%) Windows Server 2003
4 15 (23.08%) Windows 7
5 12 (18.46%) Windows Server 2012
6 4 (6.15%) Windows 2000 Server
6 4 (6.15%) Android
6 4 (6.15%) Windows XP
6 4 (6.15%) Linux
7 3 (4.62%) Windows Vista
7 3 (4.62%) Windows 8
8 2 (3.08%) UNIX
8 2 (3.08%) Windows 2000
8 2 (3.08%) Solaris
9 1 (1.54%) Mac OS X
Processes & Methodologies
1 14 (21.54%) ITIL
2 8 (12.31%) Problem Management
3 5 (7.69%) Service Management
3 5 (7.69%) Disaster Recovery
3 5 (7.69%) Business Continuity
3 5 (7.69%) Performance Management
4 4 (6.15%) ITSM
4 4 (6.15%) Business Continuity Planning
4 4 (6.15%) BCP
5 3 (4.62%) Fault Management
5 3 (4.62%) Root Cause Analysis
5 3 (4.62%) WAN Optimisation
5 3 (4.62%) Service Delivery
5 3 (4.62%) Change Management
6 2 (3.08%) Capacity Planning
6 2 (3.08%) Incident Management
6 2 (3.08%) Web Development
6 2 (3.08%) Load Balancing
6 2 (3.08%) Performance Tuning
6 2 (3.08%) Performance Monitoring
Programming Languages
1 13 (20.00%) SQL
2 2 (3.08%) Java
3 1 (1.54%) C#
3 1 (1.54%) VBScript
3 1 (1.54%) VB
3 1 (1.54%) PowerShell
Qualifications
1 10 (15.38%) Cisco Certification
2 8 (12.31%) Microsoft Certification
2 8 (12.31%) CCNP
2 8 (12.31%) Security Cleared
3 7 (10.77%) SC Cleared
4 3 (4.62%) MCSE
4 3 (4.62%) MCSA
4 3 (4.62%) CCSP
4 3 (4.62%) MCITP
4 3 (4.62%) CCNA
5 2 (3.08%) VMware Certified Professional (VCP)
5 2 (3.08%) ITIL Foundation Certificate
6 1 (1.54%) DV Cleared
6 1 (1.54%) MCP
6 1 (1.54%) MCTS
6 1 (1.54%) CCA
6 1 (1.54%) Citrix Certification
Quality Assurance & Compliance
1 3 (4.62%) SLA
2 1 (1.54%) PCI DSS
System Software
1 37 (56.92%) Active Directory
2 16 (24.62%) VMware Infrastructure
2 16 (24.62%) XenApp
3 12 (18.46%) vSphere
4 11 (16.92%) Hyper-V
5 5 (7.69%) NLBS
6 4 (6.15%) Citrix Presentation Server
6 4 (6.15%) XenServer
6 4 (6.15%) Xen
6 4 (6.15%) UAG
7 3 (4.62%) Forefront TMG
7 3 (4.62%) VMware ESX
8 2 (3.08%) Terminal Services
8 2 (3.08%) ISA Server
8 2 (3.08%) XenDesktop
9 1 (1.54%) Microsoft App-V
9 1 (1.54%) VMware Server
Systems Management
1 14 (21.54%) SCCM
2 7 (10.77%) SCOM
2 7 (10.77%) WSUS
3 3 (4.62%) NetBackup
4 2 (3.08%) Backup Exec
5 1 (1.54%) HP Data Protector
Vendors
1 37 (56.92%) VMware
2 34 (52.31%) Microsoft
3 25 (38.46%) Citrix
4 22 (33.85%) Cisco
5 12 (18.46%) HP
6 8 (12.31%) CheckPoint
7 6 (9.23%) Symantec
8 4 (6.15%) NetApp
8 4 (6.15%) AppSense
9 3 (4.62%) EMC
9 3 (4.62%) Riverbed
9 3 (4.62%) F5
9 3 (4.62%) Juniper
10 2 (3.08%) Lotus
10 2 (3.08%) Apple
10 2 (3.08%) Adobe
10 2 (3.08%) ProCurve
10 2 (3.08%) Sophos
10 2 (3.08%) Altiris
11 1 (1.54%) Civica