The table below looks at the statistics for the 3rd Line Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Analyst in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Third Line Support Analyst
Rank 567 559 506
Rank change year-on-year
-8 -53
Contract jobs requiring a 3rd Line Support Analyst 30 34 39
As % of all contract IT jobs located in the UK 0.054% 0.063% 0.082%
As % of the Job Titles category 0.059% 0.068% 0.089%
Number of daily rates quoted 17 16 21
Average daily rate
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£250 £234 £310
Average daily rate % change year-on-year
+6.95% -24.59%
90% offered a daily rate of more than £168 £163 £220
10% offered a daily rate of more than £344 £319 £425
UK excluding London average daily rate £230 £200 £300
% change year-on-year
+15.00% -33.33%
Number of hourly rates quoted 4 9 6
Average hourly rate £25.25 £16.00 £20.50
Average hourly rate % change year-on-year
+57.81% -21.95%
90% offered a hourly rate of more than £20.50 £14.50 £17.00
10% offered a hourly rate of more than £30.00 £20.10 £30.50
UK excluding London average hourly rate £25.25 £16.00 £18.00
% change year-on-year
+57.81% -11.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50851 50122 43739
As % of all contract IT jobs located in the UK 92.35% 92.49% 92.41%
Number of daily rates quoted 31571 31079 25153
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1990 2044 2147
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £40.50 £40.00 £41.50
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Daily Rate Trend in the UK

3rd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 28 May 2015.

3rd Line Support Analyst Daily Rate Histogram in the UK

3rd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Hourly Rate Trend in the UK

3rd Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 28 £250 +5.26% 8
South East -10 12 £230 +21.05% 2
London +18 9 £320 +7.56% 3
Crawley - 6 - -
West Sussex - 6 - -
West Midlands -11 4 - - 1
Oxford - 3 £230 -
Oxfordshire - 3 £230 -
Staffordshire - 2 - -
Solihull - 2 - -
Burton-upon-Trent - 2 - -
Berkshire +9 1 £228 -27.20%
South Wales +4 1 £325 +62.50%
East of England +3 1 £150 -30.23%
Buckinghamshire 0 1 £277 - 1
Essex 0 1 £150 -36.84%
Wales -4 1 £325 +62.50%
East Midlands -5 1 £305 - 1
Northern Ireland - 1 £180 -
West Yorkshire - 1 £130 -
Yorkshire - 1 £130 -
Hampshire - 1 £250 -
Derbyshire - 1 £305 -
Southampton - 1 £250 -
Cardiff - 1 £325 -
Chesterfield - 1 £305 -
County Antrim - 1 £180 -
Belfast - 1 £180 -
Leeds - 1 £130 -
Maidenhead - 1 £228 -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 May 2015, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title.

1 59 (86.76%) Windows
2 43 (63.24%) VMware
3 42 (61.76%) Windows Server 2008
4 41 (60.29%) Active Directory
5 37 (54.41%) ITIL
6 34 (50.00%) Microsoft
7 31 (45.59%) Windows Server 2012
8 27 (39.71%) IIS
9 25 (36.76%) SQL
10 21 (30.88%) Citrix
11 20 (29.41%) VMware Infrastructure
12 19 (27.94%) Windows Server 2003
13 18 (26.47%) SAN
14 16 (23.53%) MS Exchange
14 16 (23.53%) SCCM
15 15 (22.06%) Cisco
16 14 (20.59%) PowerShell
17 13 (19.12%) Problem Management
17 13 (19.12%) Firewall
18 12 (17.65%) WSUS
18 12 (17.65%) Windows 7
18 12 (17.65%) Microsoft Azure
19 11 (16.18%) Hyper-V
19 11 (16.18%) LAN
20 10 (14.71%) SQL Server
20 10 (14.71%) HP
20 10 (14.71%) DNS
20 10 (14.71%) WAN
21 9 (13.24%) DHCP
21 9 (13.24%) Dell

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 May 2015, IT contractor jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (39.71%) IIS
2 16 (23.53%) MS Exchange
3 8 (11.76%) SharePoint
4 7 (10.29%) Blackberry Enterprise Server
5 5 (7.35%) Lync
6 1 (1.47%) IBM Notes
6 1 (1.47%) BizTalk Server
6 1 (1.47%) WorkSite
6 1 (1.47%) Office Communications Server
6 1 (1.47%) Exchange Server 2013
6 1 (1.47%) SharePoint 2010
Applications
1 8 (11.76%) MS Office
2 6 (8.82%) MS Excel
Business Applications
1 1 (1.47%) Dynamics CRM
Cloud Services
1 12 (17.65%) Microsoft Azure
2 9 (13.24%) Office 365
3 5 (7.35%) Amazon AWS
4 1 (1.47%) IaaS
4 1 (1.47%) PaaS
Communications & Networking
1 18 (26.47%) SAN
2 13 (19.12%) Firewall
3 11 (16.18%) LAN
4 10 (14.71%) DNS
4 10 (14.71%) WAN
5 9 (13.24%) DHCP
6 5 (7.35%) TCP/IP
6 5 (7.35%) iSCSI
7 4 (5.88%) Network Security
7 4 (5.88%) VoIP
8 3 (4.41%) BIG-IP
8 3 (4.41%) MPLS
8 3 (4.41%) DSL
8 3 (4.41%) Cisco Nexus
9 2 (2.94%) Wireless
10 1 (1.47%) WLAN
10 1 (1.47%) SMS
10 1 (1.47%) LDAP
10 1 (1.47%) Intranet
10 1 (1.47%) Internet
Database & Business Intelligence
1 10 (14.71%) SQL Server
2 6 (8.82%) SQL Server 2008
3 4 (5.88%) SQL Server 2005
4 1 (1.47%) Data Mining
4 1 (1.47%) SQL Server 2000
Development Applications
1 5 (7.35%) Octopus Deploy
2 1 (1.47%) PVCS
2 1 (1.47%) Ant
2 1 (1.47%) Subversion
2 1 (1.47%) Maven
General
1 3 (4.41%) Finance
1 3 (4.41%) Automotive
1 3 (4.41%) Legal
2 2 (2.94%) Law
3 1 (1.47%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.94%) Middleware
2 1 (1.47%) J2EE
2 1 (1.47%) Web Services
2 1 (1.47%) Spring
2 1 (1.47%) Application Packaging
Miscellaneous
1 8 (11.76%) Clustering
2 7 (10.29%) Blackberry
3 3 (4.41%) Thin Client
3 3 (4.41%) Fat Client
3 3 (4.41%) Analytical Skills
4 2 (2.94%) User Experience
5 1 (1.47%) CLARiiON
5 1 (1.47%) Cryptography
5 1 (1.47%) Management Information System
5 1 (1.47%) Replication
5 1 (1.47%) PKI
5 1 (1.47%) Data Integration
5 1 (1.47%) Data Centre
Operating Systems
1 59 (86.76%) Windows
2 42 (61.76%) Windows Server 2008
3 31 (45.59%) Windows Server 2012
4 19 (27.94%) Windows Server 2003
5 12 (17.65%) Windows 7
6 8 (11.76%) Linux
7 6 (8.82%) Windows 2000 Server
8 4 (5.88%) Windows XP
9 2 (2.94%) Windows Vista
9 2 (2.94%) UNIX
10 1 (1.47%) Windows 2000
10 1 (1.47%) Windows 8
Processes & Methodologies
1 37 (54.41%) ITIL
2 13 (19.12%) Problem Management
3 6 (8.82%) Change Management
3 6 (8.82%) Disaster Recovery
4 5 (7.35%) Service Management
5 4 (5.88%) Network Management
5 4 (5.88%) ITSM
5 4 (5.88%) Configuration Management
6 3 (4.41%) PRINCE2
6 3 (4.41%) Business Continuity
6 3 (4.41%) BCP
6 3 (4.41%) Performance Management
6 3 (4.41%) Root Cause Analysis
6 3 (4.41%) Mentoring
6 3 (4.41%) Coaching
6 3 (4.41%) Business Continuity Planning
7 2 (2.94%) WAN Optimisation
7 2 (2.94%) Migration
7 2 (2.94%) Service Delivery
7 2 (2.94%) Data Analysis
Programming Languages
1 25 (36.76%) SQL
2 14 (20.59%) PowerShell
3 5 (7.35%) VBScript
4 1 (1.47%) Java
4 1 (1.47%) PL/SQL
4 1 (1.47%) Shell Script
Qualifications
1 8 (11.76%) Cisco Certification
1 8 (11.76%) Microsoft Certification
2 5 (7.35%) CCNP
2 5 (7.35%) CCNA
3 3 (4.41%) MCSE
3 3 (4.41%) Security Cleared
3 3 (4.41%) SC Cleared
4 1 (1.47%) MCP
4 1 (1.47%) ITIL Certification
4 1 (1.47%) MCITP
4 1 (1.47%) DV Cleared
Quality Assurance & Compliance
1 7 (10.29%) SLA
System Software
1 41 (60.29%) Active Directory
2 20 (29.41%) VMware Infrastructure
3 11 (16.18%) Hyper-V
4 9 (13.24%) VMware ESX
5 7 (10.29%) vSphere
6 6 (8.82%) XenApp
7 5 (7.35%) Citrix Presentation Server
8 3 (4.41%) Xen
8 3 (4.41%) NLBS
8 3 (4.41%) XenDesktop
9 2 (2.94%) UAG
10 1 (1.47%) ISA Server
10 1 (1.47%) VMware ESXi
10 1 (1.47%) Forefront TMG
Systems Management
1 16 (23.53%) SCCM
2 12 (17.65%) WSUS
3 5 (7.35%) Nagios
3 5 (7.35%) SCOM
3 5 (7.35%) Icinga
4 2 (2.94%) NetBackup
4 2 (2.94%) Backup Exec
5 1 (1.47%) OpenView
5 1 (1.47%) OVSD
5 1 (1.47%) SCOrch
Vendors
1 43 (63.24%) VMware
2 34 (50.00%) Microsoft
3 21 (30.88%) Citrix
4 15 (22.06%) Cisco
5 10 (14.71%) HP
6 9 (13.24%) Dell
7 6 (8.82%) NetApp
8 4 (5.88%) Symantec
9 3 (4.41%) CheckPoint
9 3 (4.41%) Kaspersky
10 2 (2.94%) Juniper
10 2 (2.94%) Oracle
11 1 (1.47%) Cognos
11 1 (1.47%) EMC
11 1 (1.47%) Lotus
11 1 (1.47%) Apple
11 1 (1.47%) CommVault
11 1 (1.47%) Sun
11 1 (1.47%) Websense
11 1 (1.47%) McAfee