The first table below looks at the demand for the 3rd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 789 756 765
Rank change year-on-year
-33 +9
Permanent jobs requiring a 3rd Line Support Analyst 130 118 147
As % of all permanent IT jobs located in the UK 0.11% 0.11% 0.12%
As % of the Job Titles category 0.11% 0.11% 0.12%
Number of salaries quoted 121 101 137
Average salary £35,000 £33,250 £35,000
Average salary % change year-on-year
+5.26% -5.00%
90% offered a salary of more than £27,500 £26,575 £25,150
10% offered a salary of more than £48,500 £37,500 £45,000
UK excluding London average salary £32,500 £30,000 £34,000
% change year-on-year
+8.33% -11.76%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114444 105272 119153
As % of all permanent IT jobs located in the UK 94.52% 94.68% 94.80%
Number of salaries quoted 92735 87604 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Salary Trend in the UK

3rd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst over the 3 months to 17 April 2014 within the UK.

3rd Line Support Analyst Salary Histogram in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -18 125 £35,000 +4.47% 5
London -46 61 £37,000 +5.71% 1
South East +12 33 £35,000 +27.27% 2
East of England -17 16 £32,500 -2.98% 1
Surrey +11 9 £60,000 +71.42%
Bedfordshire -9 9 £30,000 -24.05% 1
Bedford -15 9 £30,000 -24.05% 1
Uxbridge +11 8 £31,500 -5.97%
North West -10 7 £27,000 -0.91%
City of London -21 7 £43,500 +27.94%
West Sussex - 7 £29,000 -
Berkshire +7 6 £30,750 -14.58%
Hampshire -10 5 £45,000 -
Staines - 5 £60,000 -
Hertfordshire +9 4 £32,750 -18.12%
Cheshire +4 4 £27,000 -20.58%
Manchester 0 3 £30,000 -
West Midlands -4 3 £31,750 -0.78%
Yorkshire -32 3 £35,000 +62.03% 1
Chester - 3 £27,000 -
Essex - 3 £32,500 -
Milton Keynes +11 2 £48,500 +76.36%
Buckinghamshire +2 2 £48,500 +76.36% 1
Guildford 0 2 £35,000 -
East Midlands -19 2 £27,500 +0.91%
Leeds -24 2 £28,250 +30.78%
West Yorkshire -36 2 £28,250 +30.78%
Middlesex - 2 £37,500 -
Oxfordshire - 2 £35,000 -
Farnborough - 2 £45,000 -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 194 (86.61%) Windows
2 149 (66.52%) Microsoft
3 137 (61.16%) Active Directory
4 110 (49.11%) VMware
4 110 (49.11%) Windows Server 2008
5 91 (40.63%) MS Exchange
6 82 (36.61%) MS Excel
7 80 (35.71%) Windows Server 2003
8 67 (29.91%) Firewall
9 66 (29.46%) Citrix
10 64 (28.57%) ITIL
11 63 (28.13%) Exchange Server 2010
12 62 (27.68%) Cisco
13 61 (27.23%) Microsoft Certification
14 59 (26.34%) Windows XP
15 51 (22.77%) MCSE
16 50 (22.32%) VMware Infrastructure
17 49 (21.88%) Blackberry
18 48 (21.43%) SQL Server
18 48 (21.43%) DNS
19 47 (20.98%) SAN
20 46 (20.54%) vSphere
21 44 (19.64%) MS Office
22 43 (19.20%) LAN
23 41 (18.30%) WAN
24 40 (17.86%) Exchange Server 2007
25 39 (17.41%) SQL
26 37 (16.52%) DHCP
26 37 (16.52%) Cisco Certification
26 37 (16.52%) SCCM

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 91 (40.63%) MS Exchange
2 63 (28.13%) Exchange Server 2010
3 40 (17.86%) Exchange Server 2007
4 29 (12.95%) IIS
5 22 (9.82%) SharePoint
6 17 (7.59%) Exchange Server 2003
7 14 (6.25%) Blackberry Enterprise Server
8 12 (5.36%) SharePoint 2010
9 9 (4.02%) Lotus Domino
10 6 (2.68%) Lync
10 6 (2.68%) Exchange Server 2013
11 5 (2.23%) SharePoint 2013
11 5 (2.23%) NetWeaver
12 3 (1.34%) Site Server
12 3 (1.34%) SharePoint Server
12 3 (1.34%) WorkSite
12 3 (1.34%) IBM Notes
Applications
1 82 (36.61%) MS Excel
2 44 (19.64%) MS Office
3 31 (13.84%) MS PowerPoint
4 2 (0.89%) MS Visio
5 1 (0.45%) Photoshop
Business Applications
1 4 (1.79%) Remedy ITSM
2 1 (0.45%) Movex
2 1 (0.45%) Summit
Cloud Services
1 3 (1.34%) SaaS
1 3 (1.34%) Office 365
2 2 (0.89%) IaaS
2 2 (0.89%) PaaS
Communications & Networking
1 67 (29.91%) Firewall
2 48 (21.43%) DNS
3 47 (20.98%) SAN
4 43 (19.20%) LAN
5 41 (18.30%) WAN
6 37 (16.52%) DHCP
7 31 (13.84%) VPN
8 14 (6.25%) Wi-Fi
9 13 (5.80%) TCP/IP
10 11 (4.91%) Internet
11 9 (4.02%) VoIP
12 8 (3.57%) SSL
12 8 (3.57%) VLAN
13 6 (2.68%) Cisco Nexus
14 5 (2.23%) NAS
14 5 (2.23%) Wireshark
15 4 (1.79%) WLAN
15 4 (1.79%) Ethernet
15 4 (1.79%) MPLS
15 4 (1.79%) Wireless
Database & Business Intelligence
1 48 (21.43%) SQL Server
2 15 (6.70%) SQL Server 2008
3 11 (4.91%) SQL Server 2005
4 8 (3.57%) SQL Server 2012
5 5 (2.23%) DB2
5 5 (2.23%) MaxDB
6 2 (0.89%) RDBMS
6 2 (0.89%) Oracle Database
6 2 (0.89%) Relational Database
7 1 (0.45%) SQL Server 2000
7 1 (0.45%) SQL Server Reporting Services
Development Applications
1 2 (0.89%) Oracle Forms
General
1 26 (11.61%) Banking
2 18 (8.04%) Finance
3 11 (4.91%) Law
4 10 (4.46%) Back Office
5 7 (3.13%) Telecoms
5 7 (3.13%) Investment Banking
6 2 (0.89%) Welsh Language
6 2 (0.89%) Online Betting
6 2 (0.89%) Retail
7 1 (0.45%) Legal
7 1 (0.45%) Publishing
7 1 (0.45%) Games
Libraries, Frameworks & Software Standards
1 4 (1.79%) .NET
1 4 (1.79%) Software Packaging
2 3 (1.34%) HTML
2 3 (1.34%) ASP.NET
2 3 (1.34%) .NET Framework
3 2 (0.89%) CSS
3 2 (0.89%) WAP
4 1 (0.45%) HTML5
4 1 (0.45%) CSS3
4 1 (0.45%) XML
4 1 (0.45%) EDI
Miscellaneous
1 49 (21.88%) Blackberry
2 31 (13.84%) PDA
3 14 (6.25%) Clustering
4 7 (3.13%) SecurID
5 5 (2.23%) PKI
5 5 (2.23%) Client/Server
6 4 (1.79%) Smartphone
6 4 (1.79%) Firmware
7 3 (1.34%) Enterprise Storage
7 3 (1.34%) Management Information System
7 3 (1.34%) Replication
8 2 (0.89%) iPhone
8 2 (0.89%) GIS
8 2 (0.89%) iPad
9 1 (0.45%) Enterprise Software
9 1 (0.45%) EPoS
9 1 (0.45%) iSeries
9 1 (0.45%) Statistics
9 1 (0.45%) Mathematics
9 1 (0.45%) Computer Science
Operating Systems
1 194 (86.61%) Windows
2 110 (49.11%) Windows Server 2008
3 80 (35.71%) Windows Server 2003
4 59 (26.34%) Windows XP
5 36 (16.07%) Windows Server 2012
6 32 (14.29%) Windows 7
7 19 (8.48%) Android
8 16 (7.14%) Windows 8
9 15 (6.70%) Linux
10 11 (4.91%) Mac OS
11 10 (4.46%) Apple iOS
12 9 (4.02%) Windows 2000
12 9 (4.02%) UNIX
13 7 (3.13%) VMS
13 7 (3.13%) Windows Phone 8
13 7 (3.13%) Windows Phone
14 5 (2.23%) Windows Vista
15 3 (1.34%) Mac OS X
15 3 (1.34%) Windows 2000 Server
Processes & Methodologies
1 64 (28.57%) ITIL
2 12 (5.36%) Problem Management
3 11 (4.91%) Change Management
4 10 (4.46%) Root Cause Analysis
5 8 (3.57%) Change Control
6 7 (3.13%) ITIL V3
7 6 (2.68%) Technical Architecture
8 5 (2.23%) Load Balancing
8 5 (2.23%) Continuous Improvement
8 5 (2.23%) Service Management
8 5 (2.23%) Knowledge Management
8 5 (2.23%) Disaster Recovery
8 5 (2.23%) ITSM
8 5 (2.23%) Migration
8 5 (2.23%) Asset Management
9 4 (1.79%) Release Management
9 4 (1.79%) Incident Management
10 3 (1.34%) Performance Tuning
10 3 (1.34%) Capacity Management
10 3 (1.34%) Software Deployment
Programming Languages
1 39 (17.41%) SQL
2 24 (10.71%) PowerShell
3 6 (2.68%) Java
4 5 (2.23%) ABAP
5 3 (1.34%) VB
6 2 (0.89%) PL/SQL
7 1 (0.45%) JavaScript
7 1 (0.45%) VBScript
Qualifications
1 61 (27.23%) Microsoft Certification
2 51 (22.77%) MCSE
3 37 (16.52%) Cisco Certification
4 32 (14.29%) CCNA
5 31 (13.84%) MCSA
6 22 (9.82%) MCITP
7 12 (5.36%) VMware Certified Professional (VCP)
7 12 (5.36%) CCNP
8 10 (4.46%) CCA
8 10 (4.46%) Citrix Certification
8 10 (4.46%) MCP
8 10 (4.46%) Degree
9 9 (4.02%) Security Cleared
9 9 (4.02%) MCTS
10 7 (3.13%) SC Cleared
11 6 (2.68%) NCDA
11 6 (2.68%) CCEE
12 5 (2.23%) SAP Certification
13 4 (1.79%) ITIL Certification
14 3 (1.34%) CCIP
Quality Assurance & Compliance
1 20 (8.93%) SLA
2 2 (0.89%) ISO 9001
System Software
1 137 (61.16%) Active Directory
2 50 (22.32%) VMware Infrastructure
3 46 (20.54%) vSphere
4 30 (13.39%) XenApp
5 25 (11.16%) XenDesktop
6 19 (8.48%) Hyper-V
7 16 (7.14%) Terminal Services
8 15 (6.70%) VMware ESX
9 13 (5.80%) Citrix Presentation Server
10 11 (4.91%) XenServer
11 7 (3.13%) Microsoft App-V
11 7 (3.13%) ISA Server
12 4 (1.79%) MetaFrame
12 4 (1.79%) Forefront TMG
13 3 (1.34%) UAG
13 3 (1.34%) VMware Server
14 2 (0.89%) VMware ESXi
14 2 (0.89%) vCloud
14 2 (0.89%) Microsoft Virtual Server
15 1 (0.45%) Xen
Systems Management
1 37 (16.52%) SCCM
2 19 (8.48%) SCOM
3 14 (6.25%) Backup Exec
3 14 (6.25%) McAfee ePO
4 6 (2.68%) WSUS
5 3 (1.34%) MAILsweeper
5 3 (1.34%) NetBackup
6 2 (0.89%) Norton AntiVirus
6 2 (0.89%) Symantec Enterprise Vault
7 1 (0.45%) XenMobile
7 1 (0.45%) ARCserve
7 1 (0.45%) HP Data Protector
Vendors
1 149 (66.52%) Microsoft
2 110 (49.11%) VMware
3 66 (29.46%) Citrix
4 62 (27.68%) Cisco
5 22 (9.82%) McAfee
6 14 (6.25%) Symantec
6 14 (6.25%) HP
6 14 (6.25%) NetApp
7 12 (5.36%) Reuters
7 12 (5.36%) Bloomberg
8 11 (4.91%) Apple
9 10 (4.46%) Lotus
9 10 (4.46%) EMC
9 10 (4.46%) Clearswift
10 9 (4.02%) Oracle
11 8 (3.57%) LANDesk
12 7 (3.13%) AppSense
13 6 (2.68%) SAP
14 5 (2.23%) Dell
14 5 (2.23%) BMC
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