The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Third Line Support Analyst
Rank 806 781 748
Rank change year-on-year
-25 -33
Permanent jobs requiring a 3rd Line Support Analyst 109 151 143
As % of all permanent IT jobs located in the UK 0.099% 0.13% 0.13%
As % of the Job Titles category 0.11% 0.14% 0.14%
Number of salaries quoted 104 136 126
Average salary £37,500 £37,000 £36,000
Average salary % change year-on-year
+1.35% +2.77%
90% offered a salary of more than £29,500 £30,000 £29,000
10% offered a salary of more than £45,000 £45,000 £45,000
UK excluding London average salary £35,000 £35,000 £35,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103370 110694 102634
As % of all permanent IT jobs located in the UK 94.33% 94.52% 94.35%
Number of salaries quoted 85496 90365 85012
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Salary Trend in the UK

3rd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst over the 3 months to 30 July 2015 within the UK.

3rd Line Support Analyst Salary Histogram in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 104 £37,500 +1.35% 6
London +17 47 £38,500 +2.66% 2
South East -19 22 £37,500 -
East of England +7 12 £36,250 -3.33% 3
South West -4 11 £30,500 -0.81%
Surrey +12 10 £40,000 +14.28%
Hertfordshire +8 9 £37,500 -16.66% 1
Buckinghamshire +2 9 £32,500 -
Milton Keynes -8 9 £32,500 -
City of London +44 8 £33,500 -29.47%
West Midlands +2 5 £30,500 -6.15%
Croydon +4 4 £45,000 +28.57%
Yorkshire -6 4 £29,500 -2.47% 1
Wales - 4 £39,000 -
South Wales - 4 £39,000 -
Exeter - 4 £30,000 -
Cardiff - 4 £39,000 -
Devon - 4 £30,000 -
West Yorkshire -3 3 £29,500 -3.27%
North West -6 3 £40,000 +33.33%
Leeds -6 3 £29,500 -3.27%
Woking +25 2 £33,000 +6.45%
Gloucestershire -9 2 £32,500 +12.06%
Bristol -10 2 £34,000 +4.61%
Coventry -13 2 £38,500 +10.00%
Essex - 2 £24,500 - 2
Cheshire - 2 £41,000 -
Rickmansworth - 2 £33,000 -
Solihull +11 1 £27,500 +17.02%
Manchester +11 1 £35,500 -11.25%

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 166 (79.43%) Windows
2 120 (57.42%) Microsoft
3 109 (52.15%) Active Directory
4 97 (46.41%) VMware
5 79 (37.80%) MS Exchange
6 71 (33.97%) MS Excel
7 62 (29.67%) Citrix
8 59 (28.23%) Windows Server 2008
9 55 (26.32%) MS Office
10 47 (22.49%) VMware Infrastructure
11 45 (21.53%) Windows Server 2012
12 43 (20.57%) SQL
13 42 (20.10%) SQL Server
13 42 (20.10%) Microsoft Certification
14 41 (19.62%) Exchange Server 2010
15 35 (16.75%) ITIL
16 34 (16.27%) Cisco
17 31 (14.83%) Firewall
18 30 (14.35%) LAN
19 29 (13.88%) SharePoint
19 29 (13.88%) WAN
19 29 (13.88%) Windows XP
20 27 (12.92%) Linux
20 27 (12.92%) Hyper-V
21 26 (12.44%) SAN
22 25 (11.96%) Windows Server 2003
22 25 (11.96%) Windows 7
23 24 (11.48%) Exchange Server 2007
24 23 (11.00%) SCCM
24 23 (11.00%) Blackberry

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 79 (37.80%) MS Exchange
2 41 (19.62%) Exchange Server 2010
3 29 (13.88%) SharePoint
4 24 (11.48%) Exchange Server 2007
5 21 (10.05%) IIS
6 12 (5.74%) Exchange Server 2013
7 7 (3.35%) Lync
8 6 (2.87%) Apache
9 5 (2.39%) Exchange Server 2003
10 4 (1.91%) Blackberry Enterprise Server
11 2 (0.96%) JBoss
11 2 (0.96%) SharePoint 2013
12 1 (0.48%) WebSphere
12 1 (0.48%) WorkSite
12 1 (0.48%) Office Communications Server
12 1 (0.48%) SharePoint 2010
12 1 (0.48%) WebLogic
12 1 (0.48%) BizTalk Server
12 1 (0.48%) Site Server
Applications
1 71 (33.97%) MS Excel
2 55 (26.32%) MS Office
3 18 (8.61%) MS PowerPoint
Business Applications
1 4 (1.91%) Magento
1 4 (1.91%) Fredhopper
2 1 (0.48%) SAP Oil and Gas
Cloud Services
1 13 (6.22%) Office 365
2 9 (4.31%) IaaS
3 7 (3.35%) SaaS
4 3 (1.44%) Mimecast
5 2 (0.96%) Cloud Computing
6 1 (0.48%) Microsoft Azure
6 1 (0.48%) Amazon AWS
6 1 (0.48%) PaaS
Communications & Networking
1 31 (14.83%) Firewall
2 30 (14.35%) LAN
3 29 (13.88%) WAN
4 26 (12.44%) SAN
5 18 (8.61%) TCP/IP
5 18 (8.61%) DNS
6 16 (7.66%) VPN
6 16 (7.66%) DHCP
7 9 (4.31%) VoIP
7 9 (4.31%) Internet
8 8 (3.83%) iSCSI
9 7 (3.35%) NAS
10 6 (2.87%) DSL
10 6 (2.87%) HTTP
11 4 (1.91%) SMTP
11 4 (1.91%) MPLS
11 4 (1.91%) Wi-Fi
11 4 (1.91%) Fibre Channel
12 3 (1.44%) VLAN
13 2 (0.96%) NetScaler
Database & Business Intelligence
1 42 (20.10%) SQL Server
2 6 (2.87%) MySQL
3 2 (0.96%) SQL Server Reporting Services
3 2 (0.96%) SQL Server 2008
3 2 (0.96%) Oracle Database
4 1 (0.48%) SQL Server 2005
4 1 (0.48%) SQL Server Integration Services
4 1 (0.48%) OLAP
4 1 (0.48%) Crystal Reports
4 1 (0.48%) Oracle Reports
Development Applications
1 1 (0.48%) AdminStudio
1 1 (0.48%) Team Foundation Server
1 1 (0.48%) SQL Server Management Studio (SSMS)
General
1 23 (11.00%) Law
2 20 (9.57%) Finance
3 16 (7.66%) Banking
4 7 (3.35%) Advertising
5 5 (2.39%) Telecoms
5 5 (2.39%) Legal
6 4 (1.91%) Retail
7 2 (0.96%) Manufacturing
7 2 (0.96%) Front Office
7 2 (0.96%) Back Office
8 1 (0.48%) Electronics
8 1 (0.48%) Automotive
8 1 (0.48%) Marketing
Libraries, Frameworks & Software Standards
1 7 (3.35%) .NET
2 5 (2.39%) XML
3 3 (1.44%) .NET Framework
3 3 (1.44%) ASP.NET
4 2 (0.96%) CSS
4 2 (0.96%) Web Services
4 2 (0.96%) HTML
4 2 (0.96%) V-Ray
5 1 (0.48%) Application Packaging
5 1 (0.48%) Oracle Fusion
5 1 (0.48%) Middleware
Miscellaneous
1 23 (11.00%) Blackberry
2 19 (9.09%) PDA
3 18 (8.61%) Data Centre
4 14 (6.70%) Analytical Skills
5 8 (3.83%) Clustering
6 6 (2.87%) Replication
7 4 (1.91%) User Experience
7 4 (1.91%) Client/Server
8 3 (1.44%) Computer Science
9 2 (0.96%) Video Conferencing
9 2 (0.96%) Management Information System
9 2 (0.96%) EMC VNX
10 1 (0.48%) Private Cloud
10 1 (0.48%) Smartphone
10 1 (0.48%) DTV
10 1 (0.48%) iPhone
10 1 (0.48%) HP Storage
10 1 (0.48%) Hedge funds
10 1 (0.48%) Enterprise Storage
Operating Systems
1 166 (79.43%) Windows
2 59 (28.23%) Windows Server 2008
3 45 (21.53%) Windows Server 2012
4 29 (13.88%) Windows XP
5 27 (12.92%) Linux
6 25 (11.96%) Windows Server 2003
6 25 (11.96%) Windows 7
7 13 (6.22%) Windows 8
8 5 (2.39%) Mac OS X
8 5 (2.39%) UNIX
9 4 (1.91%) Red Hat Enterprise Linux
10 2 (0.96%) Windows 2000 Server
10 2 (0.96%) Solaris
11 1 (0.48%) Ubuntu
Processes & Methodologies
1 35 (16.75%) ITIL
2 9 (4.31%) Service Delivery
2 9 (4.31%) Mentoring
3 8 (3.83%) Disaster Recovery
4 6 (2.87%) Migration
4 6 (2.87%) Business Intelligence
4 6 (2.87%) Root Cause Analysis
5 4 (1.91%) Problem Management
5 4 (1.91%) Network Architecture
5 4 (1.91%) Project Management
5 4 (1.91%) People Management
5 4 (1.91%) Server Patching
5 4 (1.91%) Continuous Improvement
5 4 (1.91%) Change Control
5 4 (1.91%) Server Building
6 3 (1.44%) Configuration Management
6 3 (1.44%) Change Management
6 3 (1.44%) Network Management
6 3 (1.44%) Incident Management
7 2 (0.96%) Investment Management
Programming Languages
1 43 (20.57%) SQL
2 6 (2.87%) PowerShell
3 5 (2.39%) Java
4 3 (1.44%) JavaScript
4 3 (1.44%) T-SQL
4 3 (1.44%) C#
4 3 (1.44%) VB.NET
5 2 (0.96%) C
6 1 (0.48%) Python
6 1 (0.48%) Shell Script
6 1 (0.48%) C++
6 1 (0.48%) VBScript
6 1 (0.48%) Perl
6 1 (0.48%) PHP
Qualifications
1 42 (20.10%) Microsoft Certification
2 16 (7.66%) MCSE
3 14 (6.70%) MCSA
3 14 (6.70%) Cisco Certification
4 13 (6.22%) CCNA
5 11 (5.26%) MCP
5 11 (5.26%) ITIL Certification
6 8 (3.83%) CCNP
7 7 (3.35%) MCITP
7 7 (3.35%) Degree
8 5 (2.39%) Citrix Certification
9 2 (0.96%) SC Cleared
9 2 (0.96%) DV Cleared
9 2 (0.96%) Security Cleared
10 1 (0.48%) NCDA
10 1 (0.48%) VCAP
10 1 (0.48%) CCIA
10 1 (0.48%) CCVP
10 1 (0.48%) VMware Certified Professional (VCP)
10 1 (0.48%) MCTS
Quality Assurance & Compliance
1 17 (8.13%) SLA
2 1 (0.48%) ISO/IEC 27001
2 1 (0.48%) ISO 9000
System Software
1 109 (52.15%) Active Directory
2 47 (22.49%) VMware Infrastructure
3 27 (12.92%) Hyper-V
4 19 (9.09%) XenApp
5 8 (3.83%) XenDesktop
5 8 (3.83%) vSphere
6 3 (1.44%) Xen
7 2 (0.96%) Citrix Presentation Server
7 2 (0.96%) Forefront TMG
7 2 (0.96%) XenServer
7 2 (0.96%) Microsoft App-V
8 1 (0.48%) UAG
8 1 (0.48%) VMware ESXi
8 1 (0.48%) vCloud
8 1 (0.48%) BitLocker
8 1 (0.48%) VMware Server
8 1 (0.48%) Microsoft Virtual Server
8 1 (0.48%) Terminal Services
8 1 (0.48%) ISA Server
8 1 (0.48%) VMware Workstation
Systems Management
1 23 (11.00%) SCCM
2 8 (3.83%) SCOM
3 6 (2.87%) Backup Exec
4 4 (1.91%) Norton AntiVirus
5 2 (0.96%) WSUS
6 1 (0.48%) NetBackup
6 1 (0.48%) Oracle Enterprise Manager
6 1 (0.48%) OpenView Configuration Management
6 1 (0.48%) SCVMM
6 1 (0.48%) McAfee ePO
Vendors
1 120 (57.42%) Microsoft
2 97 (46.41%) VMware
3 62 (29.67%) Citrix
4 34 (16.27%) Cisco
5 12 (5.74%) NetApp
5 12 (5.74%) Symantec
6 10 (4.78%) Oracle
7 9 (4.31%) Reuters
7 9 (4.31%) Bloomberg
8 8 (3.83%) HP
9 6 (2.87%) Brocade
9 6 (2.87%) CheckPoint
10 5 (2.39%) AppSense
10 5 (2.39%) CommVault
10 5 (2.39%) Red Hat
11 4 (1.91%) FalconStor
11 4 (1.91%) CyberSource
11 4 (1.91%) Bomgar
12 3 (1.44%) MobileIron
12 3 (1.44%) SolarWinds
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