The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 811 764 699
Rank change year-on-year
-47 -65
Permanent jobs requiring a 3rd Line Support Analyst 93 97 194
As % of all permanent IT jobs located in the UK 0.081% 0.092% 0.17%
As % of the Job Titles category 0.086% 0.098% 0.18%
Number of salaries quoted 86 87 156
Average salary £37,250 £36,500 £35,000
Average salary % change year-on-year
+2.05% +4.28%
90% offered a salary of more than £30,000 £29,000 £27,500
10% offered a salary of more than £47,500 £45,000 £40,000
UK excluding London average salary £31,500 £35,000 £34,500
% change year-on-year
-10.00% +1.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107924 99127 110240
As % of all permanent IT jobs located in the UK 94.46% 94.27% 95.15%
Number of salaries quoted 87419 82406 94006
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Salary Trend in the UK

3rd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst over the 3 months to 18 September 2014 within the UK.

3rd Line Support Analyst Salary Histogram in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 90 £37,500 +1.35% 7
London -33 45 £38,500 +4.05% 5
South East -12 27 £37,500 - 2
Surrey -14 12 £42,500 +13.33% 1
Yorkshire - 9 £30,000 -
Leeds - 7 £30,000 -
West Yorkshire - 7 £30,000 -
Buckinghamshire -2 6 £30,500 -3.17%
Redhill -17 5 £42,500 +13.33%
Guildford - 5 £31,000 -
West Midlands -23 4 £32,500 +4.83%
Birmingham +3 3 £32,500 +4.83%
City of London -4 3 £45,000 +3.44% 1
Milton Keynes -13 3 £29,500 -6.34%
North West -20 3 £30,000 +25.00%
Oxfordshire - 3 £40,000 - 1
Oxford - 3 £40,000 - 1
Blackburn +13 2 £30,000 +25.00%
Lancashire 0 2 £30,000 +25.00%
Hampshire -15 2 £52,500 +50.00%
East of England -18 2 £37,500 -11.76%
Kent - 2 £31,500 -
York - 2 £27,500 -
North Yorkshire - 2 £27,500 -
Rochester - 2 £31,500 -
Berkshire -7 1 £31,500 -28.00%
West Sussex -13 1 £37,500 -14.77%
Norfolk - 1 - -
Essex - 1 £37,500 -
Sidcup - 1 £32,500 -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 192 (75.59%) Windows
2 155 (61.02%) Microsoft
3 128 (50.39%) Active Directory
4 117 (46.06%) Windows Server 2008
5 114 (44.88%) MS Exchange
6 103 (40.55%) VMware
7 84 (33.07%) MS Excel
8 79 (31.10%) Exchange Server 2010
9 78 (30.71%) MS Office
10 69 (27.17%) Firewall
11 68 (26.77%) Windows XP
11 68 (26.77%) Exchange Server 2007
12 63 (24.80%) Citrix
13 59 (23.23%) Blackberry
14 58 (22.83%) ITIL
15 57 (22.44%) Microsoft Certification
16 55 (21.65%) Windows Server 2003
17 48 (18.90%) Cisco
18 46 (18.11%) DHCP
19 45 (17.72%) VMware Infrastructure
20 44 (17.32%) DNS
21 43 (16.93%) Banking
22 42 (16.54%) MS PowerPoint
23 41 (16.14%) PDA
24 40 (15.75%) MCSE
24 40 (15.75%) SAN
25 39 (15.35%) Investment Banking
26 38 (14.96%) LAN
27 37 (14.57%) TCP/IP
27 37 (14.57%) vSphere

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 114 (44.88%) MS Exchange
2 79 (31.10%) Exchange Server 2010
3 68 (26.77%) Exchange Server 2007
4 22 (8.66%) IIS
5 20 (7.87%) Blackberry Enterprise Server
5 20 (7.87%) Exchange Server 2013
6 18 (7.09%) Exchange Server 2003
7 14 (5.51%) SharePoint
8 11 (4.33%) Lotus Domino
9 9 (3.54%) WebSphere
10 8 (3.15%) SharePoint 2010
10 8 (3.15%) Lync
11 5 (1.97%) Exchange Server 2000
12 3 (1.18%) WorkSite
12 3 (1.18%) Site Server
13 2 (0.79%) SAS
14 1 (0.39%) SharePoint 2013
14 1 (0.39%) IBM Notes
14 1 (0.39%) Tomcat
Applications
1 84 (33.07%) MS Excel
2 78 (30.71%) MS Office
3 42 (16.54%) MS PowerPoint
4 3 (1.18%) MS Visio
Business Applications
1 2 (0.79%) Movex
2 1 (0.39%) Summit
2 1 (0.39%) Remedy ITSM
Cloud Services
1 6 (2.36%) Office 365
2 3 (1.18%) PaaS
3 2 (0.79%) SaaS
3 2 (0.79%) Amazon AWS
4 1 (0.39%) IaaS
4 1 (0.39%) Microsoft Azure
Communications & Networking
1 69 (27.17%) Firewall
2 46 (18.11%) DHCP
3 44 (17.32%) DNS
4 40 (15.75%) SAN
5 38 (14.96%) LAN
6 37 (14.57%) TCP/IP
7 36 (14.17%) WAN
8 33 (12.99%) VPN
9 19 (7.48%) Wi-Fi
10 12 (4.72%) VoIP
11 11 (4.33%) MPLS
12 9 (3.54%) VLAN
13 8 (3.15%) Broadband
14 7 (2.76%) Cisco IOS
15 6 (2.36%) Network Security
15 6 (2.36%) NAS
16 5 (1.97%) HSRP
16 5 (1.97%) IP Telephony
16 5 (1.97%) EIGRP
16 5 (1.97%) VRRP
Database & Business Intelligence
1 16 (6.30%) SQL Server
2 5 (1.97%) SQL Server 2005
3 2 (0.79%) SQL Server 2000
3 2 (0.79%) RDBMS
3 2 (0.79%) SQL Server 2008
3 2 (0.79%) Relational Database
3 2 (0.79%) Oracle Database
4 1 (0.39%) SQL Server 2012
4 1 (0.39%) DB2
Development Applications
1 2 (0.79%) Oracle Forms
2 1 (0.39%) MSI
General
1 43 (16.93%) Banking
2 39 (15.35%) Investment Banking
3 25 (9.84%) Finance
4 11 (4.33%) Retail
5 8 (3.15%) Legal
6 6 (2.36%) Law
7 4 (1.57%) Telecoms
8 3 (1.18%) Back Office
9 2 (0.79%) Online Betting
9 2 (0.79%) Billing
10 1 (0.39%) Retail Banking
10 1 (0.39%) Front Office
10 1 (0.39%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.79%) Web Services
2 1 (0.39%) Software Packaging
2 1 (0.39%) HTML
2 1 (0.39%) .NET
2 1 (0.39%) J2EE
2 1 (0.39%) ASP.NET
Miscellaneous
1 59 (23.23%) Blackberry
2 41 (16.14%) PDA
3 16 (6.30%) Analytical Skills
4 10 (3.94%) SecurID
5 5 (1.97%) Clustering
6 3 (1.18%) Client/Server
7 2 (0.79%) Management Information System
7 2 (0.79%) FMCG
7 2 (0.79%) iSeries
7 2 (0.79%) AS400
7 2 (0.79%) Replication
8 1 (0.39%) EqualLogic
8 1 (0.39%) Grid Computing
8 1 (0.39%) Equities
8 1 (0.39%) Fat Client
8 1 (0.39%) PKI
8 1 (0.39%) Smartphone
8 1 (0.39%) Computer Science
8 1 (0.39%) GIS
8 1 (0.39%) Thin Client
Operating Systems
1 192 (75.59%) Windows
2 117 (46.06%) Windows Server 2008
3 68 (26.77%) Windows XP
4 55 (21.65%) Windows Server 2003
5 35 (13.78%) Windows 7
6 30 (11.81%) Windows Server 2012
7 23 (9.06%) Linux
8 15 (5.91%) Android
8 15 (5.91%) Windows 8
9 10 (3.94%) Windows Phone 8
9 10 (3.94%) Windows Phone
9 10 (3.94%) VMS
10 6 (2.36%) Mac OS X
10 6 (2.36%) UNIX
10 6 (2.36%) Windows Vista
10 6 (2.36%) Windows 2000 Server
11 5 (1.97%) Apple iOS
12 4 (1.57%) CentOS
12 4 (1.57%) Red Hat Enterprise Linux
13 2 (0.79%) OS/400
Processes & Methodologies
1 58 (22.83%) ITIL
2 17 (6.69%) Root Cause Analysis
3 14 (5.51%) Mentoring
4 13 (5.12%) Migration
4 13 (5.12%) Project Management
5 11 (4.33%) Stakeholder Management
5 11 (4.33%) Disaster Recovery
6 9 (3.54%) E-Commerce
6 9 (3.54%) Service Management
7 8 (3.15%) Service Delivery
8 6 (2.36%) Load Balancing
8 6 (2.36%) Problem Management
9 5 (1.97%) Change Management
10 4 (1.57%) Change Control
10 4 (1.57%) ITIL V3
11 3 (1.18%) Vulnerability Management
11 3 (1.18%) Continuous Improvement
11 3 (1.18%) Business Continuity
11 3 (1.18%) Document Management
11 3 (1.18%) Enterprise Architecture
Programming Languages
1 35 (13.78%) SQL
2 11 (4.33%) Java
3 8 (3.15%) PowerShell
4 3 (1.18%) R
5 2 (0.79%) Shell Script
5 2 (0.79%) PL/SQL
5 2 (0.79%) C++
6 1 (0.39%) Perl
6 1 (0.39%) PHP
6 1 (0.39%) T-SQL
6 1 (0.39%) VBScript
6 1 (0.39%) VB
6 1 (0.39%) VBA
6 1 (0.39%) C#
6 1 (0.39%) MATLAB
Qualifications
1 57 (22.44%) Microsoft Certification
2 40 (15.75%) MCSE
3 34 (13.39%) Cisco Certification
4 31 (12.20%) CCNA
5 15 (5.91%) MCSA
6 14 (5.51%) MCITP
7 12 (4.72%) Degree
8 10 (3.94%) CCNP
9 9 (3.54%) VMware Certified Professional (VCP)
10 7 (2.76%) Security Cleared
10 7 (2.76%) ITIL Certification
11 5 (1.97%) SC Cleared
11 5 (1.97%) MCP
12 4 (1.57%) CCA
12 4 (1.57%) Citrix Certification
13 1 (0.39%) ITIL Foundation Certificate
13 1 (0.39%) CCEE
13 1 (0.39%) VCAP
13 1 (0.39%) NCIE
13 1 (0.39%) DV Cleared
Quality Assurance & Compliance
1 21 (8.27%) SLA
2 1 (0.39%) Solvency II
System Software
1 128 (50.39%) Active Directory
2 45 (17.72%) VMware Infrastructure
3 37 (14.57%) vSphere
4 20 (7.87%) Hyper-V
5 19 (7.48%) XenApp
6 17 (6.69%) XenDesktop
7 14 (5.51%) Citrix Presentation Server
8 8 (3.15%) VMware ESXi
8 8 (3.15%) Microsoft App-V
9 6 (2.36%) vCloud
10 5 (1.97%) Terminal Services
11 4 (1.57%) VMware Server
11 4 (1.57%) Forefront TMG
12 3 (1.18%) ISA Server
13 2 (0.79%) MetaFrame
13 2 (0.79%) XenServer
13 2 (0.79%) UAG
14 1 (0.39%) VMware ESX
Systems Management
1 17 (6.69%) SCCM
2 16 (6.30%) Backup Exec
3 10 (3.94%) McAfee ePO
4 8 (3.15%) SCOM
5 4 (1.57%) WSUS
6 2 (0.79%) NetBackup
7 1 (0.39%) HP Data Protector
7 1 (0.39%) Norton AntiVirus
Vendors
1 155 (61.02%) Microsoft
2 103 (40.55%) VMware
3 63 (24.80%) Citrix
4 48 (18.90%) Cisco
5 21 (8.27%) Symantec
6 14 (5.51%) HP
7 12 (4.72%) McAfee
8 11 (4.33%) Lotus
9 10 (3.94%) Reuters
9 10 (3.94%) Bloomberg
9 10 (3.94%) Clearswift
9 10 (3.94%) EMC
10 8 (3.15%) Apple
11 7 (2.76%) AppSense
11 7 (2.76%) Sage
11 7 (2.76%) NetApp
11 7 (2.76%) Pegasus
12 6 (2.36%) Avaya
13 5 (1.97%) Remedy
14 4 (1.57%) Oracle
London
Comtecs
Salary: £40000 - £43000 Per Annum +Bonus +Benefits
Posted: 4 hours ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £28,000 per annum + 29 days holiday + share op's + pen
Posted: 3 days ago
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Salary: Up to £35,000 per annum
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Salary: 45000 Per Annum
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