The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 786 743 695
Rank change year-on-year
-43 -48
Permanent jobs requiring a 3rd Line Support Analyst 117 121 188
As % of all permanent IT jobs located in the UK 0.10% 0.11% 0.16%
As % of the Job Titles category 0.11% 0.12% 0.17%
Number of salaries quoted 106 106 154
Average salary £36,750 £37,000 £35,000
Average salary % change year-on-year
-0.67% +5.71%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £46,250 £45,500 £45,000
UK excluding London average salary £31,500 £35,000 £35,000
% change year-on-year
-10.00% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Salary Trend in the UK

3rd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst over the 3 months to 20 August 2014 within the UK.

3rd Line Support Analyst Salary Histogram in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 112 £37,000 - 7
London -20 48 £38,000 +1.33% 1
South East -4 33 £37,000 -1.33% 1
Surrey -5 15 £40,000 +6.66% 1
Yorkshire - 15 £30,000 -
Leeds - 13 £30,000 -
West Yorkshire - 13 £30,000 -
North West -8 7 £30,000 +15.38% 1
Berkshire -8 6 £36,500 -2.66%
Redhill -18 6 £42,500 +13.33%
Blackburn +6 5 £30,000 +13.20%
Lancashire -2 5 £30,000 +15.38%
Buckinghamshire +2 4 £31,500 -
West Midlands +1 4 £32,500 -1.51% 1
East of England -3 4 £35,000 - 1
Slough - 4 £36,500 -
Guildford +17 3 £30,000 -7.69%
Milton Keynes -8 3 £31,500 -
Hampshire -9 3 £52,500 +50.00%
West Sussex -18 3 £49,500 +12.50%
Crawley +8 2 £49,500 +12.50%
Birmingham 0 2 £32,500 -1.51% 1
Bedford -6 2 £35,000 -11.39%
Bedfordshire -7 2 £35,000 -11.39%
York - 2 £27,500 -
Sidcup - 2 £37,250 -
Kent - 2 £27,500 -
North Yorkshire - 2 £27,500 -
Leatherhead - 2 £33,750 -
Manchester - 2 £38,000 -

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 208 (76.19%) Windows
2 166 (60.81%) Microsoft
3 141 (51.65%) Active Directory
4 121 (44.32%) Windows Server 2008
5 117 (42.86%) VMware
6 106 (38.83%) MS Exchange
7 88 (32.23%) MS Excel
8 78 (28.57%) MS Office
9 76 (27.84%) Exchange Server 2010
10 74 (27.11%) Firewall
11 71 (26.01%) Citrix
12 66 (24.18%) Windows XP
12 66 (24.18%) Blackberry
13 64 (23.44%) ITIL
13 64 (23.44%) Microsoft Certification
14 63 (23.08%) Exchange Server 2007
15 61 (22.34%) Windows Server 2003
16 51 (18.68%) SAN
16 51 (18.68%) DHCP
16 51 (18.68%) VMware Infrastructure
17 50 (18.32%) Cisco
17 50 (18.32%) LAN
18 49 (17.95%) DNS
19 48 (17.58%) WAN
19 48 (17.58%) MCSE
20 44 (16.12%) Banking
21 43 (15.75%) MS PowerPoint
22 42 (15.38%) PDA
23 41 (15.02%) vSphere
24 40 (14.65%) Windows 7

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 106 (38.83%) MS Exchange
2 76 (27.84%) Exchange Server 2010
3 63 (23.08%) Exchange Server 2007
4 22 (8.06%) Blackberry Enterprise Server
4 22 (8.06%) IIS
5 17 (6.23%) Exchange Server 2003
6 16 (5.86%) Lotus Domino
7 15 (5.49%) Exchange Server 2013
8 14 (5.13%) SharePoint
9 9 (3.30%) WebSphere
9 9 (3.30%) SharePoint 2010
10 4 (1.47%) Lync
10 4 (1.47%) Exchange Server 2000
11 3 (1.10%) IBM Notes
11 3 (1.10%) NetWeaver
11 3 (1.10%) Site Server
12 2 (0.73%) SAS
12 2 (0.73%) WorkSite
13 1 (0.37%) SharePoint 2013
Applications
1 88 (32.23%) MS Excel
2 78 (28.57%) MS Office
3 43 (15.75%) MS PowerPoint
4 3 (1.10%) MS Visio
Business Applications
1 3 (1.10%) Remedy ITSM
2 2 (0.73%) Movex
3 1 (0.37%) Summit
Cloud Services
1 5 (1.83%) Office 365
2 4 (1.47%) PaaS
3 3 (1.10%) SaaS
4 2 (0.73%) Amazon AWS
4 2 (0.73%) IaaS
5 1 (0.37%) Microsoft Azure
Communications & Networking
1 74 (27.11%) Firewall
2 51 (18.68%) DHCP
2 51 (18.68%) SAN
3 50 (18.32%) LAN
4 49 (17.95%) DNS
5 48 (17.58%) WAN
6 36 (13.19%) VPN
7 35 (12.82%) TCP/IP
8 25 (9.16%) Wi-Fi
9 16 (5.86%) VoIP
10 11 (4.03%) MPLS
11 9 (3.30%) VLAN
12 7 (2.56%) Broadband
13 6 (2.20%) Wireless
13 6 (2.20%) Cisco IOS
13 6 (2.20%) Network Security
14 5 (1.83%) IP Telephony
15 4 (1.47%) Internet
15 4 (1.47%) iSCSI
16 3 (1.10%) Cisco ASA
Database & Business Intelligence
1 17 (6.23%) SQL Server
2 4 (1.47%) DB2
2 4 (1.47%) SQL Server 2005
3 3 (1.10%) MaxDB
4 2 (0.73%) SQL Server 2008
4 2 (0.73%) SQL Server 2012
4 2 (0.73%) Oracle Database
4 2 (0.73%) Relational Database
4 2 (0.73%) RDBMS
5 1 (0.37%) SQL Server Reporting Services
Development Applications
1 2 (0.73%) Oracle Forms
2 1 (0.37%) MSI
General
1 44 (16.12%) Banking
2 36 (13.19%) Investment Banking
3 20 (7.33%) Finance
4 10 (3.66%) Retail
5 7 (2.56%) Law
5 7 (2.56%) Legal
6 6 (2.20%) Telecoms
7 5 (1.83%) Back Office
8 2 (0.73%) Billing
8 2 (0.73%) Online Betting
9 1 (0.37%) Retail Banking
9 1 (0.37%) Front Office
9 1 (0.37%) Games
Libraries, Frameworks & Software Standards
1 3 (1.10%) Software Packaging
2 2 (0.73%) Web Services
2 2 (0.73%) WAP
3 1 (0.37%) HTML
3 1 (0.37%) .NET
3 1 (0.37%) ASP.NET
Miscellaneous
1 66 (24.18%) Blackberry
2 42 (15.38%) PDA
3 14 (5.13%) SecurID
4 4 (1.47%) Client/Server
5 3 (1.10%) PKI
5 3 (1.10%) Smartphone
5 3 (1.10%) Management Information System
5 3 (1.10%) Clustering
6 2 (0.73%) AS400
6 2 (0.73%) Replication
6 2 (0.73%) GIS
6 2 (0.73%) FMCG
6 2 (0.73%) iPhone
6 2 (0.73%) iSeries
7 1 (0.37%) EqualLogic
7 1 (0.37%) Statistics
7 1 (0.37%) Mathematics
7 1 (0.37%) Computer Science
7 1 (0.37%) Fat Client
7 1 (0.37%) Thin Client
Operating Systems
1 208 (76.19%) Windows
2 121 (44.32%) Windows Server 2008
3 66 (24.18%) Windows XP
4 61 (22.34%) Windows Server 2003
5 40 (14.65%) Windows 7
6 31 (11.36%) Windows Server 2012
7 26 (9.52%) Android
8 21 (7.69%) Linux
9 18 (6.59%) Windows 8
10 14 (5.13%) Windows Phone 8
10 14 (5.13%) Windows Phone
10 14 (5.13%) VMS
11 10 (3.66%) Apple iOS
12 8 (2.93%) Mac OS
13 7 (2.56%) UNIX
14 6 (2.20%) Mac OS X
14 6 (2.20%) Windows Vista
15 5 (1.83%) Windows 2000 Server
16 2 (0.73%) CentOS
16 2 (0.73%) Red Hat Enterprise Linux
Processes & Methodologies
1 64 (23.44%) ITIL
2 18 (6.59%) Root Cause Analysis
3 13 (4.76%) Project Management
4 11 (4.03%) Stakeholder Management
4 11 (4.03%) Problem Management
5 10 (3.66%) E-Commerce
5 10 (3.66%) Migration
6 8 (2.93%) Disaster Recovery
6 8 (2.93%) Service Management
6 8 (2.93%) Service Delivery
7 6 (2.20%) Load Balancing
7 6 (2.20%) ITIL V3
8 5 (1.83%) Continuous Improvement
8 5 (1.83%) Change Management
8 5 (1.83%) ITSM
9 4 (1.47%) Change Control
10 3 (1.10%) Vulnerability Management
10 3 (1.10%) Network Monitoring
10 3 (1.10%) PRINCE
10 3 (1.10%) Enterprise Architecture
Programming Languages
1 32 (11.72%) SQL
2 15 (5.49%) PowerShell
3 13 (4.76%) Java
4 3 (1.10%) VB
4 3 (1.10%) ABAP
4 3 (1.10%) R
5 2 (0.73%) PL/SQL
6 1 (0.37%) T-SQL
6 1 (0.37%) VBScript
6 1 (0.37%) PHP
6 1 (0.37%) C#
6 1 (0.37%) C++
Qualifications
1 64 (23.44%) Microsoft Certification
2 48 (17.58%) MCSE
3 36 (13.19%) Cisco Certification
4 31 (11.36%) CCNA
5 18 (6.59%) MCSA
6 15 (5.49%) MCITP
7 14 (5.13%) Degree
8 12 (4.40%) CCNP
9 8 (2.93%) Security Cleared
9 8 (2.93%) VMware Certified Professional (VCP)
10 6 (2.20%) ITIL Certification
11 5 (1.83%) SC Cleared
11 5 (1.83%) CCA
11 5 (1.83%) Citrix Certification
12 3 (1.10%) MCP
12 3 (1.10%) SAP Certification
13 1 (0.37%) A+ Certification
13 1 (0.37%) DV Cleared
13 1 (0.37%) NCIE
13 1 (0.37%) VCAP
Quality Assurance & Compliance
1 24 (8.79%) SLA
System Software
1 141 (51.65%) Active Directory
2 51 (18.68%) VMware Infrastructure
3 41 (15.02%) vSphere
4 22 (8.06%) Hyper-V
4 22 (8.06%) XenDesktop
5 21 (7.69%) XenApp
6 19 (6.96%) Citrix Presentation Server
7 10 (3.66%) Microsoft App-V
8 6 (2.20%) Terminal Services
9 5 (1.83%) VMware ESX
9 5 (1.83%) VMware ESXi
9 5 (1.83%) vCloud
10 4 (1.47%) XenServer
10 4 (1.47%) VMware Server
11 3 (1.10%) ISA Server
11 3 (1.10%) MetaFrame
11 3 (1.10%) Forefront TMG
12 2 (0.73%) UAG
Systems Management
1 25 (9.16%) SCCM
2 22 (8.06%) Backup Exec
3 15 (5.49%) McAfee ePO
4 7 (2.56%) SCOM
5 5 (1.83%) WSUS
6 2 (0.73%) Norton AntiVirus
6 2 (0.73%) NetBackup
7 1 (0.37%) HP Data Protector
Vendors
1 166 (60.81%) Microsoft
2 117 (42.86%) VMware
3 71 (26.01%) Citrix
4 50 (18.32%) Cisco
5 25 (9.16%) Symantec
6 19 (6.96%) McAfee
7 17 (6.23%) Lotus
8 15 (5.49%) HP
9 14 (5.13%) EMC
9 14 (5.13%) Clearswift
10 13 (4.76%) Apple
11 7 (2.56%) NetApp
11 7 (2.56%) AppSense
12 6 (2.20%) Pegasus
12 6 (2.20%) Sage
12 6 (2.20%) Reuters
12 6 (2.20%) Bloomberg
12 6 (2.20%) Remedy
13 5 (1.83%) Avaya
13 5 (1.83%) Oracle
Southend-On-Sea, Essex
Randstad Technologies
Salary: £35000.00 - £40000.00 per annum
Posted: 17 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £30000.00 - £37000.00 per annum + Plus benefits
Posted: Yesterday
Warrington
Interquest - Korus Group - Brighton
Salary: £35000 - £40000 per annum + excellent benefits and bonus
Posted: Yesterday
London
Etech Partners
Salary: Up to £35,000 per annum
Posted: 4 days ago
Frome
Recruitment Genius
Salary: £25000 - £32000 per annum
Posted: 8 days ago
Lincolnshire
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits
Posted: 15 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £30,000 per annum + 29 days holiday + share op's + pen
Posted: 20 days ago