The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Third Line Support Analyst
Rank 801 790 731
Rank change year-on-year
-11 -59
Permanent jobs requiring a 3rd Line Support Analyst 101 148 153
As % of all permanent IT jobs located in the UK 0.091% 0.13% 0.14%
As % of the Job Titles category 0.097% 0.13% 0.15%
Number of salaries quoted 94 134 127
Average salary £35,000 £36,500 £35,000
Average salary % change year-on-year
-4.10% +4.28%
90% offered a salary of more than £30,000 £29,000 £27,500
10% offered a salary of more than £42,500 £45,000 £45,000
UK excluding London average salary £35,000 £35,000 £34,000
% change year-on-year
- +2.94%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104585 111653 102685
As % of all permanent IT jobs located in the UK 94.50% 94.55% 94.56%
Number of salaries quoted 86393 91565 85529
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the UK

3rd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst within the UK.

3rd Line Support Analyst Salary Trend in the UK

3rd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst over the 3 months to 3 July 2015 within the UK.

3rd Line Support Analyst Salary Histogram in the UK

3rd Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 96 £35,000 -4.10% 9
London +8 46 £37,750 +2.02% 4
South East -12 19 £35,000 -4.10% 3
East of England +9 16 £34,000 -2.85% 1
Hertfordshire +17 14 £35,000 -22.22%
Surrey +10 11 £37,500 +7.14% 1
Rickmansworth - 10 £33,000 -
City of London +40 6 £33,500 -25.55%
South West -1 6 £31,750 +3.25% 1
Buckinghamshire -7 6 £32,500 -7.14% 2
Milton Keynes -11 6 £32,500 -7.14% 2
Woking +34 4 £32,500 +4.83%
South Wales +7 4 £39,000 +30.00%
Wales -1 4 £39,000 +30.00%
Cardiff -2 4 £39,000 +30.00%
Yorkshire -3 4 £29,500 -3.27%
Croydon +4 3 £45,000 +28.57% 1
Leeds 0 3 £29,500 -3.27%
West Yorkshire -1 3 £29,500 -3.27%
East Midlands +5 2 £37,500 -
Nottinghamshire 0 2 £37,500 -
Gloucestershire -1 2 £31,750 +9.48%
Nottingham -5 2 £37,500 -
West Midlands -14 2 £31,250 -3.84%
Guildford +10 1 £52,500 +75.00%
Redhill +6 1 £40,000 -5.88%
West Sussex +3 1 £37,500 -24.24%
Essex +2 1 £25,500 -7.27% 1
Manchester -2 1 £35,500 -11.25%
Birmingham -8 1 £30,500 -6.15%

3rd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 167 (79.15%) Windows
2 128 (60.66%) Microsoft
3 106 (50.24%) Active Directory
4 102 (48.34%) VMware
5 78 (36.97%) MS Excel
6 75 (35.55%) MS Exchange
7 69 (32.70%) Citrix
8 64 (30.33%) Windows Server 2008
9 55 (26.07%) MS Office
10 53 (25.12%) Microsoft Certification
11 48 (22.75%) SQL
11 48 (22.75%) VMware Infrastructure
11 48 (22.75%) Windows Server 2012
12 46 (21.80%) SQL Server
13 41 (19.43%) Exchange Server 2010
14 38 (18.01%) Cisco
14 38 (18.01%) Firewall
15 36 (17.06%) ITIL
16 32 (15.17%) Windows XP
16 32 (15.17%) SAN
17 31 (14.69%) SharePoint
18 30 (14.22%) Hyper-V
19 29 (13.74%) Windows Server 2003
20 26 (12.32%) Blackberry
20 26 (12.32%) LAN
20 26 (12.32%) Linux
20 26 (12.32%) Windows 7
21 25 (11.85%) WAN
22 23 (10.90%) XenApp
22 23 (10.90%) Law

3rd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (35.55%) MS Exchange
2 41 (19.43%) Exchange Server 2010
3 31 (14.69%) SharePoint
4 23 (10.90%) IIS
5 22 (10.43%) Exchange Server 2007
6 13 (6.16%) Exchange Server 2013
7 12 (5.69%) Lync
8 7 (3.32%) Exchange Server 2003
9 5 (2.37%) Blackberry Enterprise Server
10 4 (1.90%) Apache
11 2 (0.95%) SharePoint 2013
12 1 (0.47%) Office Communications Server
12 1 (0.47%) SharePoint 2010
12 1 (0.47%) JBoss
12 1 (0.47%) IBM Notes
12 1 (0.47%) BizTalk Server
Applications
1 78 (36.97%) MS Excel
2 55 (26.07%) MS Office
3 20 (9.48%) MS PowerPoint
Business Applications
1 4 (1.90%) Magento
1 4 (1.90%) Fredhopper
2 1 (0.47%) SAP Oil and Gas
Cloud Services
1 10 (4.74%) Office 365
2 8 (3.79%) IaaS
3 7 (3.32%) SaaS
4 3 (1.42%) Mimecast
5 2 (0.95%) Cloud Computing
6 1 (0.47%) Amazon AWS
Communications & Networking
1 38 (18.01%) Firewall
2 32 (15.17%) SAN
3 26 (12.32%) LAN
4 25 (11.85%) WAN
5 23 (10.90%) DNS
6 20 (9.48%) TCP/IP
7 19 (9.00%) DHCP
8 17 (8.06%) VPN
9 10 (4.74%) VoIP
10 9 (4.27%) Internet
10 9 (4.27%) NAS
11 7 (3.32%) iSCSI
12 6 (2.84%) Wi-Fi
12 6 (2.84%) DSL
12 6 (2.84%) HTTP
13 5 (2.37%) Fibre Channel
14 4 (1.90%) NetScaler
14 4 (1.90%) SMTP
14 4 (1.90%) MPLS
15 3 (1.42%) VLAN
Database & Business Intelligence
1 46 (21.80%) SQL Server
2 7 (3.32%) MySQL
3 2 (0.95%) SQL Server Reporting Services
3 2 (0.95%) SQL Server 2008
4 1 (0.47%) Oracle Database
4 1 (0.47%) SQL Server 2005
4 1 (0.47%) SQL Server Integration Services
4 1 (0.47%) OLAP
4 1 (0.47%) Crystal Reports
4 1 (0.47%) Oracle Reports
Development Applications
1 1 (0.47%) Visual Studio
1 1 (0.47%) SQL Server Management Studio (SSMS)
General
1 23 (10.90%) Law
2 22 (10.43%) Finance
3 15 (7.11%) Banking
4 7 (3.32%) Advertising
5 6 (2.84%) Telecoms
5 6 (2.84%) Legal
5 6 (2.84%) Retail
6 2 (0.95%) Front Office
6 2 (0.95%) Back Office
7 1 (0.47%) Electronics
7 1 (0.47%) Automotive
7 1 (0.47%) Manufacturing
7 1 (0.47%) Marketing
Libraries, Frameworks & Software Standards
1 8 (3.79%) .NET
2 5 (2.37%) XML
3 4 (1.90%) ASP.NET
4 3 (1.42%) .NET Framework
5 2 (0.95%) V-Ray
5 2 (0.95%) HTML
5 2 (0.95%) CSS
5 2 (0.95%) Web Services
Miscellaneous
1 26 (12.32%) Blackberry
2 23 (10.90%) Data Centre
3 19 (9.00%) PDA
4 18 (8.53%) Analytical Skills
5 8 (3.79%) Clustering
6 7 (3.32%) Replication
7 5 (2.37%) Computer Science
8 4 (1.90%) Client/Server
8 4 (1.90%) User Experience
9 3 (1.42%) Hedge funds
9 3 (1.42%) iPhone
10 2 (0.95%) EMC VNX
10 2 (0.95%) Management Information System
10 2 (0.95%) Video Conferencing
10 2 (0.95%) SecurID
11 1 (0.47%) Smartphone
11 1 (0.47%) DTV
11 1 (0.47%) HP Storage
Operating Systems
1 167 (79.15%) Windows
2 64 (30.33%) Windows Server 2008
3 48 (22.75%) Windows Server 2012
4 32 (15.17%) Windows XP
5 29 (13.74%) Windows Server 2003
6 26 (12.32%) Linux
6 26 (12.32%) Windows 7
7 17 (8.06%) Windows 8
8 5 (2.37%) Red Hat Enterprise Linux
9 4 (1.90%) Mac OS X
10 3 (1.42%) UNIX
11 2 (0.95%) Windows Mobile
11 2 (0.95%) Windows 2000 Server
12 1 (0.47%) CentOS
12 1 (0.47%) Solaris
12 1 (0.47%) Ubuntu
Processes & Methodologies
1 36 (17.06%) ITIL
2 12 (5.69%) Service Delivery
3 10 (4.74%) Disaster Recovery
4 8 (3.79%) Root Cause Analysis
4 8 (3.79%) Mentoring
5 7 (3.32%) Business Intelligence
6 6 (2.84%) Migration
7 5 (2.37%) Asset Management
8 4 (1.90%) Project Management
8 4 (1.90%) Problem Management
8 4 (1.90%) People Management
8 4 (1.90%) Continuous Improvement
8 4 (1.90%) Change Control
9 3 (1.42%) Line Management
9 3 (1.42%) Server Building
9 3 (1.42%) Time Management
9 3 (1.42%) Network Architecture
9 3 (1.42%) Network Management
9 3 (1.42%) Incident Management
9 3 (1.42%) Change Management
Programming Languages
1 48 (22.75%) SQL
2 6 (2.84%) PowerShell
3 4 (1.90%) C#
4 3 (1.42%) C
4 3 (1.42%) T-SQL
4 3 (1.42%) VB.NET
4 3 (1.42%) Java
4 3 (1.42%) JavaScript
5 1 (0.47%) Perl
5 1 (0.47%) PHP
5 1 (0.47%) Python
5 1 (0.47%) Shell Script
5 1 (0.47%) C++
Qualifications
1 53 (25.12%) Microsoft Certification
2 22 (10.43%) MCSE
3 18 (8.53%) MCSA
3 18 (8.53%) CCNA
3 18 (8.53%) Cisco Certification
4 14 (6.64%) MCP
5 13 (6.16%) ITIL Certification
5 13 (6.16%) MCITP
5 13 (6.16%) Degree
6 9 (4.27%) CCNP
7 7 (3.32%) Citrix Certification
8 2 (0.95%) SC Cleared
8 2 (0.95%) DV Cleared
8 2 (0.95%) Security Cleared
8 2 (0.95%) CCAA
9 1 (0.47%) CCIA
9 1 (0.47%) ITIL Foundation Certificate
9 1 (0.47%) CITP
9 1 (0.47%) NCDA
9 1 (0.47%) VCAP
Quality Assurance & Compliance
1 15 (7.11%) SLA
2 1 (0.47%) ISO/IEC 27001
2 1 (0.47%) ISO 9000
System Software
1 106 (50.24%) Active Directory
2 48 (22.75%) VMware Infrastructure
3 30 (14.22%) Hyper-V
4 23 (10.90%) XenApp
5 14 (6.64%) vSphere
6 11 (5.21%) XenDesktop
7 5 (2.37%) Terminal Services
8 3 (1.42%) XenServer
8 3 (1.42%) vCloud
9 2 (0.95%) VMware ESX
9 2 (0.95%) Microsoft App-V
9 2 (0.95%) Xen
9 2 (0.95%) VMware Server
9 2 (0.95%) Forefront TMG
10 1 (0.47%) UAG
10 1 (0.47%) VMware ESXi
10 1 (0.47%) ISA Server
10 1 (0.47%) Citrix Presentation Server
Systems Management
1 21 (9.95%) SCCM
2 7 (3.32%) Backup Exec
3 6 (2.84%) SCOM
4 4 (1.90%) Norton AntiVirus
5 2 (0.95%) MAILsweeper
5 2 (0.95%) NetBackup
5 2 (0.95%) WSUS
6 1 (0.47%) OpenView Configuration Management
6 1 (0.47%) Nagios
6 1 (0.47%) SCVMM
6 1 (0.47%) SCSM
Vendors
1 128 (60.66%) Microsoft
2 102 (48.34%) VMware
3 69 (32.70%) Citrix
4 38 (18.01%) Cisco
5 12 (5.69%) HP
5 12 (5.69%) Symantec
6 11 (5.21%) NetApp
7 9 (4.27%) Reuters
7 9 (4.27%) Bloomberg
7 9 (4.27%) Oracle
8 8 (3.79%) CheckPoint
9 6 (2.84%) Brocade
9 6 (2.84%) CommVault
10 5 (2.37%) Red Hat
10 5 (2.37%) EMC
10 5 (2.37%) FalconStor
10 5 (2.37%) AppSense
10 5 (2.37%) MobileIron
11 4 (1.90%) CyberSource
11 4 (1.90%) SolarWinds
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