The first table below looks at the demand for the 3rd Line Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Technical Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Third Line Technical Support
Rank 533 570 557
Rank change year-on-year
+37 -13
Contract jobs requiring a 3rd Line Technical Support 7 11 23
As % of all contract IT jobs located in the UK 0.015% 0.019% 0.038%
As % of the Job Titles category 0.016% 0.020% 0.041%
Number of daily rates quoted 3 6 7
Average daily rate £321 £213 £235
Average daily rate % change year-on-year
+51.05% -9.57%
90% offered a daily rate of more than £264 £199 £225
10% offered a daily rate of more than £344 £335 £350
UK excluding London average daily rate £286 £325 £225
% change year-on-year
-12.15% +44.44%
Number of hourly rates quoted 0 1 4
Average hourly rate - £175.00 £20.00
Average hourly rate % change year-on-year
- +775.00%
UK excluding London average hourly rate - £175.00 £20.00
% change year-on-year
- +775.00%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
43539 54119 55808
As % of all contract IT jobs located in the UK 92.22% 92.58% 92.77%
Number of daily rates quoted 24944 29835 30377
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2174 2589 2882
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.28
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Technical Support within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend

3rd Line Technical Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +39 5 £336 +57.88%
South East +22 3 £321 -1.23%
Berkshire +11 2 £321 -1.23%
Bracknell - 2 £321 -
London +12 1 £350 +64.70%
Kent -5 1 - -
Scotland - 1 - -
Wales - 1 £250 -
South Wales - 1 £250 -
North West - 1 - -
Cheshire - 1 - -
Maidstone - 1 - -
Glasgow - 1 - -
Crewe - 1 - -
Cardiff - 1 £250 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title.

1 15 (65.22%) Windows
2 11 (47.83%) Active Directory
2 11 (47.83%) VMware
2 11 (47.83%) Windows Server 2008
3 8 (34.78%) MS Exchange
4 7 (30.43%) Disaster Recovery
5 6 (26.09%) TCP/IP
5 6 (26.09%) Microsoft
5 6 (26.09%) SAN
5 6 (26.09%) Citrix
6 5 (21.74%) NetApp
6 5 (21.74%) HP
6 5 (21.74%) DNS
6 5 (21.74%) DHCP
6 5 (21.74%) Service Delivery
6 5 (21.74%) Management Information System
6 5 (21.74%) Middleware
6 5 (21.74%) Systems Analysis
6 5 (21.74%) Data Analysis
7 4 (17.39%) Hyper-V
7 4 (17.39%) HP SIM
7 4 (17.39%) Windows Server 2003
7 4 (17.39%) Microsoft Certification
8 3 (13.04%) Blackberry
8 3 (13.04%) Blackberry Enterprise Server
8 3 (13.04%) MS Excel
8 3 (13.04%) Exchange Server 2010
8 3 (13.04%) XenApp
8 3 (13.04%) XenDesktop
8 3 (13.04%) Windows 7

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (21.74%) Middleware
Application Platforms
1 8 (34.78%) MS Exchange
2 3 (13.04%) Blackberry Enterprise Server
2 3 (13.04%) Exchange Server 2010
3 2 (8.696%) Exchange Server 2003
4 1 (4.348%) SharePoint
4 1 (4.348%) Lotus Domino
4 1 (4.348%) Exchange Server 2007
Applications
1 3 (13.04%) MS Excel
Communications & Networking
1 6 (26.09%) TCP/IP
1 6 (26.09%) SAN
2 5 (21.74%) DNS
2 5 (21.74%) DHCP
3 2 (8.696%) LAN
3 2 (8.696%) VPN
3 2 (8.696%) Firewall
4 1 (4.348%) HTTP
4 1 (4.348%) Network Security
Database & Business Intelligence
1 1 (4.348%) SQL Server
Development Applications
1 1 (4.348%) Team Foundation Server
1 1 (4.348%) JIRA
General
1 2 (8.696%) Law
2 1 (4.348%) Back Office
2 1 (4.348%) Finance
2 1 (4.348%) Retail
Miscellaneous
1 5 (21.74%) Management Information System
2 3 (13.04%) Blackberry
3 2 (8.696%) Computer Science
3 2 (8.696%) Clustering
4 1 (4.348%) CLARiiON
Operating Systems
1 15 (65.22%) Windows
2 11 (47.83%) Windows Server 2008
3 4 (17.39%) Windows Server 2003
4 3 (13.04%) Windows 7
5 2 (8.696%) Windows 2000 Server
6 1 (4.348%) Linux
6 1 (4.348%) Red Hat Enterprise Linux
Processes & Methodologies
1 7 (30.43%) Disaster Recovery
2 5 (21.74%) Service Delivery
2 5 (21.74%) Systems Analysis
2 5 (21.74%) Data Analysis
3 2 (8.696%) Operations Management
3 2 (8.696%) ITIL
3 2 (8.696%) Configuration Management
3 2 (8.696%) Migration
3 2 (8.696%) Business Continuity
4 1 (4.348%) Capacity Planning
4 1 (4.348%) Time Management
Programming Languages
1 2 (8.696%) PowerShell
2 1 (4.348%) SQL
Qualifications
1 4 (17.39%) Microsoft Certification
2 3 (13.04%) VMware Certified Professional (VCP)
3 2 (8.696%) SC Cleared
3 2 (8.696%) Security Cleared
3 2 (8.696%) Degree
3 2 (8.696%) VCP4
3 2 (8.696%) VCP5
3 2 (8.696%) MCP
3 2 (8.696%) MCSE
4 1 (4.348%) ITIL Certification
Quality Assurance & Compliance
1 1 (4.348%) SLA
System Software
1 11 (47.83%) Active Directory
2 4 (17.39%) Hyper-V
3 3 (13.04%) XenApp
3 3 (13.04%) XenDesktop
3 3 (13.04%) VMware Infrastructure
4 1 (4.348%) Terminal Services
4 1 (4.348%) vSphere
Systems Management
1 4 (17.39%) HP SIM
2 3 (13.04%) WSUS
2 3 (13.04%) SCCM
3 2 (8.696%) Backup Exec
4 1 (4.348%) DameWare
Vendors
1 11 (47.83%) VMware
2 6 (26.09%) Microsoft
2 6 (26.09%) Citrix
3 5 (21.74%) NetApp
3 5 (21.74%) HP
4 2 (8.696%) ProCurve
4 2 (8.696%) Juniper
4 2 (8.696%) CheckPoint
5 1 (4.348%) Symantec
5 1 (4.348%) EMC
5 1 (4.348%) Lotus
5 1 (4.348%) Red Hat