The table below looks at the statistics for the 3rd Line Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Technical Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 625 599 570
Rank change year-on-year
-26 -29
Contract jobs requiring a 3rd Line Technical Support 3 10 12
As % of all contract IT jobs located in the UK 0.006% 0.019% 0.025%
As % of the Job Titles category 0.006% 0.021% 0.026%
Number of daily rates quoted 1 8 4
Average daily rate £295 £250 £245
Average daily rate % change year-on-year
+18.00% +2.04%
UK excluding London average daily rate - £250 £240
% change year-on-year
- +4.16%
Number of hourly rates quoted 0 1 0
Average hourly rate - £29.00 -
UK excluding London average hourly rate - £29.00 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48598 48731 45782
As % of all contract IT jobs located in the UK 94.48% 94.46% 94.26%
Number of daily rates quoted 31271 30416 27107
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1757 1902 2013
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £11.00 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend in the UK

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend in the UK

3rd Line Technical Support
Top 3 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 3 £295 - 3
England -18 3 £295 +18.00% 13
City of London - 1 £295 - 1

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title.

1 14 (82.35%) Windows
2 13 (76.47%) Microsoft
2 13 (76.47%) Active Directory
3 9 (52.94%) SharePoint
3 9 (52.94%) MS Exchange
3 9 (52.94%) VMware
4 8 (47.06%) SCCM
4 8 (47.06%) Windows 7
5 7 (41.18%) Windows Server
5 7 (41.18%) DNS
6 6 (35.29%) Citrix
6 6 (35.29%) IIS
6 6 (35.29%) Service Delivery
6 6 (35.29%) Windows Server 2012
6 6 (35.29%) Data Centre
6 6 (35.29%) Exchange Server 2010
7 5 (29.41%) Cisco
7 5 (29.41%) VMware Infrastructure
7 5 (29.41%) BitLocker
7 5 (29.41%) Blackberry
7 5 (29.41%) Blackberry Enterprise Server
7 5 (29.41%) Migration
7 5 (29.41%) SQL
7 5 (29.41%) DHCP
8 4 (23.53%) WAN
8 4 (23.53%) SQL Server
8 4 (23.53%) LAN
8 4 (23.53%) ITIL
8 4 (23.53%) PowerShell
8 4 (23.53%) XenDesktop

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (52.94%) MS Exchange
1 9 (52.94%) SharePoint
2 6 (35.29%) Exchange Server 2010
2 6 (35.29%) IIS
3 5 (29.41%) Blackberry Enterprise Server
4 3 (17.65%) Skype for Business
5 2 (11.76%) Exchange Server 2013
5 2 (11.76%) SharePoint 2010
6 1 (5.88%) Exchange Server 2003
6 1 (5.88%) SharePoint Server
Applications
1 1 (5.88%) MS Excel
1 1 (5.88%) MS Office
Cloud Services
1 3 (17.65%) Microsoft Azure
1 3 (17.65%) Office 365
2 2 (11.76%) OneDrive
2 2 (11.76%) Yammer
Communications & Networking
1 7 (41.18%) DNS
2 5 (29.41%) DHCP
3 4 (23.53%) LAN
3 4 (23.53%) WAN
4 3 (17.65%) SAN
5 2 (11.76%) Firewall
5 2 (11.76%) Skype
5 2 (11.76%) SSL
5 2 (11.76%) VPN
6 1 (5.88%) Intrusion Detection
6 1 (5.88%) PBX
6 1 (5.88%) Remote Desktop
6 1 (5.88%) VoIP
6 1 (5.88%) Wireless
Database & Business Intelligence
1 4 (23.53%) SQL Server
2 2 (11.76%) SQL Server 2008
3 1 (5.88%) DB2
Miscellaneous
1 6 (35.29%) Data Centre
2 5 (29.41%) Blackberry
3 2 (11.76%) Driving Licence
3 2 (11.76%) PKI
4 1 (5.88%) Device Driver
4 1 (5.88%) Mainframe
4 1 (5.88%) NHS
Operating Systems
1 14 (82.35%) Windows
2 8 (47.06%) Windows 7
3 7 (41.18%) Windows Server
4 6 (35.29%) Windows Server 2012
5 3 (17.65%) Android
6 2 (11.76%) Windows Server 2003
6 2 (11.76%) Windows Server 2008
7 1 (5.88%) Unix
7 1 (5.88%) Windows 8
7 1 (5.88%) Windows XP
7 1 (5.88%) zOS
Processes & Methodologies
1 6 (35.29%) Service Delivery
2 5 (29.41%) Migration
3 4 (23.53%) ITIL
4 3 (17.65%) Business Continuity
4 3 (17.65%) Capacity Management
4 3 (17.65%) Data Management
4 3 (17.65%) ITIL V3
4 3 (17.65%) Mentoring
4 3 (17.65%) Performance Tuning
5 2 (11.76%) Business Continuity Planning
5 2 (11.76%) Patch Management
5 2 (11.76%) Root Cause Analysis
5 2 (11.76%) Security Management
6 1 (5.88%) Disaster Recovery
6 1 (5.88%) Document Management
6 1 (5.88%) Investment Management
6 1 (5.88%) Stakeholder Engagement
6 1 (5.88%) Technical Architecture
Programming Languages
1 5 (29.41%) SQL
2 4 (23.53%) PowerShell
3 2 (11.76%) VBScript
4 1 (5.88%) C#
4 1 (5.88%) COBOL
Qualifications
1 3 (17.65%) MCITP
1 3 (17.65%) MCSE
1 3 (17.65%) MCTS
1 3 (17.65%) Microsoft Certification
1 3 (17.65%) SC Cleared
1 3 (17.65%) Security Cleared
2 1 (5.88%) Degree
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 13 (76.47%) Active Directory
2 5 (29.41%) BitLocker
2 5 (29.41%) VMware Infrastructure
3 4 (23.53%) XenDesktop
4 3 (17.65%) ISA Server
5 2 (11.76%) Firmware
5 2 (11.76%) Hyper-V
5 2 (11.76%) Microsoft App-V
5 2 (11.76%) XenApp
6 1 (5.88%) Forefront TMG
6 1 (5.88%) vSphere
Systems Management
1 8 (47.06%) SCCM
2 3 (17.65%) SCOM
3 2 (11.76%) Backup Exec
3 2 (11.76%) HP SIM
4 1 (5.88%) WSUS
Vendors
1 13 (76.47%) Microsoft
2 9 (52.94%) VMware
3 6 (35.29%) Citrix
4 5 (29.41%) Cisco
5 3 (17.65%) Bomgar
5 3 (17.65%) HP
6 2 (11.76%) arcserve
6 2 (11.76%) CA
6 2 (11.76%) Clearswift
6 2 (11.76%) SolarWinds
6 2 (11.76%) Symantec
6 2 (11.76%) Veeam
7 1 (5.88%) 3PAR
7 1 (5.88%) Avaya
7 1 (5.88%) Mitel
7 1 (5.88%) NetApp
7 1 (5.88%) ServiceNow
Berkshire
Hays Specialist Recruitment
Rate: £280.00 - £320.00 per day + Circa £300 per day
Posted: 7 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £280.00 - £320.00 per day + Circa £300 per day
Posted: 7 hours ago