The statistics below represent IT contracts advertised across the UK that had 3rd Line Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 639 634 587
Rank change year-on-year
-5 -47
Contract jobs requiring a 3rd Line Technical Support 17 15 11
As % of all contract IT jobs located in the UK 0.031% 0.027% 0.021%
As % of the Job Titles category 0.033% 0.029% 0.022%
Number of daily rates quoted 10 9 10
Median daily rate £290 £225 £235
Median daily rate % change year-on-year
+28.88% -4.25%
90% offered a daily rate of more than £198 £195 £189
10% offered a daily rate of more than £325 £270 £353
UK excluding London median daily rate £290 £225 £245
% change year-on-year
+28.88% -8.16%
Number of hourly rates quoted 0 3 0
Median hourly rate - £29.82 -
UK excluding London median hourly rate - £29.91 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51670 52282 49893
As % of all contract IT jobs located in the UK 94.76% 94.71% 94.50%
Number of daily rates quoted 33730 32289 30871
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1487 2076 2100
Median hourly rate £18.00 £17.00 £17.00
Median hourly rate % change year-on-year
+5.88% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.33 £40.00
UK excluding London median hourly rate £17.95 £16.16 £16.50
% change year-on-year
+11.04% -2.06%

3rd Line Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend in the UK

3rd Line Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 28 May 2016.

3rd Line Technical Support Daily Rate Histogram in the UK

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend in the UK

3rd Line Technical Support
Top 24 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 17 £290 +28.88% 7
South East +1 4 £200 -23.80% 2
Oxfordshire +12 3 £200 -
Oxford +5 3 £200 -
South West -6 3 £325 +62.50% 1
London -13 3 - - 2
East Midlands - 3 £290 -
Leicestershire - 3 £290 -
Leeds - 2 - - 1
Salisbury - 2 £325 -
West Yorkshire - 2 - - 1
Hinckley - 2 £290 -
Wiltshire - 2 £325 -
Yorkshire - 2 - - 1
East of England +9 1 £325 +62.50%
Newcastle upon Tyne - 1 - -
North East - 1 - - 1
Dorset - 1 £180 -
Tyne and Wear - 1 - -
Surrey - 1 £325 - 1
Dorking - 1 £325 -
Bournemouth - 1 £180 -
Leicester - 1 - -
Norfolk - 1 £325 -

3rd Line Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 May 2016, 3rd Line Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Technical Support in the job title.

1 23 (95.83%) Windows
2 17 (70.83%) Active Directory
3 14 (58.33%) Windows Server
4 13 (54.17%) VMware
5 12 (50.00%) VMware Infrastructure
6 10 (41.67%) ITIL
7 9 (37.50%) Microsoft
7 9 (37.50%) SharePoint
7 9 (37.50%) SQL
8 8 (33.33%) Oracle
8 8 (33.33%) MS Exchange
9 7 (29.17%) Microsoft Certification
10 6 (25.00%) WAN
10 6 (25.00%) LAN
10 6 (25.00%) Disaster Recovery
10 6 (25.00%) Exchange Server 2010
11 5 (20.83%) Office 365
11 5 (20.83%) WordPress
11 5 (20.83%) PowerShell
11 5 (20.83%) Intranet
11 5 (20.83%) Linux
11 5 (20.83%) SQL Server
12 4 (16.67%) MCSE
12 4 (16.67%) Client/Server
12 4 (16.67%) Cisco
12 4 (16.67%) Citrix
12 4 (16.67%) AppSense
12 4 (16.67%) Finance
12 4 (16.67%) MCITP
12 4 (16.67%) SCCM

3rd Line Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (37.50%) SharePoint
2 8 (33.33%) MS Exchange
3 6 (25.00%) Exchange Server 2010
4 5 (20.83%) WordPress
5 1 (4.17%) BizTalk Server
5 1 (4.17%) Exchange Server 2003
5 1 (4.17%) Exchange Server 2013
5 1 (4.17%) IIS
5 1 (4.17%) SharePoint Server
5 1 (4.17%) Skype for Business
Applications
1 1 (4.17%) MS Excel
1 1 (4.17%) MS Office
Cloud Services
1 5 (20.83%) Office 365
2 4 (16.67%) Microsoft Azure
3 2 (8.33%) OneDrive
3 2 (8.33%) Yammer
Communications & Networking
1 6 (25.00%) LAN
1 6 (25.00%) WAN
2 5 (20.83%) Intranet
3 3 (12.50%) Internet
4 2 (8.33%) DNS
4 2 (8.33%) SAN
4 2 (8.33%) Skype
5 1 (4.17%) DHCP
5 1 (4.17%) Firewall
5 1 (4.17%) VoIP
5 1 (4.17%) Wireless
Database & Business Intelligence
1 5 (20.83%) SQL Server
2 1 (4.17%) SQL Server 2008
2 1 (4.17%) SQL Server 2012
General
1 4 (16.67%) Finance
2 3 (12.50%) Billing
Libraries, Frameworks & Software Standards
1 3 (12.50%) .NET
Miscellaneous
1 4 (16.67%) Client/Server
2 3 (12.50%) Enterprise Software
3 2 (8.33%) Data Centre
3 2 (8.33%) Replication
Operating Systems
1 23 (95.83%) Windows
2 14 (58.33%) Windows Server
3 5 (20.83%) Linux
4 4 (16.67%) Windows 7
5 3 (12.50%) Windows Server 2008
5 3 (12.50%) Windows Server 2012
5 3 (12.50%) Windows XP
6 1 (4.17%) Windows Server 2003
Processes & Methodologies
1 10 (41.67%) ITIL
2 6 (25.00%) Disaster Recovery
3 3 (12.50%) Migration
4 2 (8.33%) Application Packaging
4 2 (8.33%) Capacity Planning
4 2 (8.33%) High Availability
4 2 (8.33%) ITIL V3
4 2 (8.33%) RAD
4 2 (8.33%) Security Patching
4 2 (8.33%) Stakeholder Management
5 1 (4.17%) CRM
5 1 (4.17%) ITSM
5 1 (4.17%) Mentoring
5 1 (4.17%) Operational Acceptance Testing
5 1 (4.17%) Performance Management
5 1 (4.17%) Project Management
5 1 (4.17%) Server Building
5 1 (4.17%) Server Virtualisation
5 1 (4.17%) Service Delivery
5 1 (4.17%) Software Delivery
Programming Languages
1 9 (37.50%) SQL
2 5 (20.83%) PowerShell
3 3 (12.50%) C#
3 3 (12.50%) Java
Qualifications
1 7 (29.17%) Microsoft Certification
2 4 (16.67%) MCITP
2 4 (16.67%) MCSE
3 3 (12.50%) MCTS
4 1 (4.17%) BPSS Clearance
4 1 (4.17%) CCNA
4 1 (4.17%) Cisco Certification
4 1 (4.17%) Degree
4 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 3 (12.50%) QA
2 2 (8.33%) SLA
3 1 (4.17%) Disclosure Scotland
System Software
1 17 (70.83%) Active Directory
2 12 (50.00%) VMware Infrastructure
3 3 (12.50%) Hyper-V
4 1 (4.17%) Microsoft App-V
4 1 (4.17%) VMware ESX
4 1 (4.17%) XenApp
4 1 (4.17%) XenDesktop
4 1 (4.17%) XenServer
Systems Management
1 4 (16.67%) SCCM
2 2 (8.33%) ThinApp
3 1 (4.17%) Systems Management Server (SMS)
Vendors
1 13 (54.17%) VMware
2 9 (37.50%) Microsoft
3 8 (33.33%) Oracle
4 4 (16.67%) AppSense
4 4 (16.67%) Cisco
4 4 (16.67%) Citrix
5 3 (12.50%) CA
5 3 (12.50%) CheckPoint
6 2 (8.33%) NetApp
7 1 (4.17%) Dell
7 1 (4.17%) IBM