The table below looks at the statistics for the 3rd Line Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Technical Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 616 613 622
Rank change year-on-year
-3 +9
Contract jobs requiring a 3rd Line Technical Support 24 22 4
As % of all contract IT jobs located in the UK 0.043% 0.039% 0.007%
As % of the Job Titles category 0.045% 0.042% 0.008%
Number of daily rates quoted 15 14 4
Average daily rate £290 £225 £290
Average daily rate % change year-on-year
+28.88% -22.41%
90% offered a daily rate of more than £188 £200 £252
10% offered a daily rate of more than £325 £263 £356
UK excluding London average daily rate £245 £225 £290
% change year-on-year
+8.88% -22.41%
Number of hourly rates quoted 0 4 0
Average hourly rate - £29.91 -
UK excluding London average hourly rate - £30.00 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53034 52811 51540
As % of all contract IT jobs located in the UK 94.93% 94.73% 94.32%
Number of daily rates quoted 34546 32021 31371
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1532 2104 2098
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend in the UK

3rd Line Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 29 April 2016.

3rd Line Technical Support Daily Rate Histogram in the UK

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend in the UK

3rd Line Technical Support
Top 27 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 24 £290 +28.88% 2
South East -11 7 £200 -23.80% 1
London -11 6 £295 +24.21%
Oxfordshire +10 5 £200 -
Oxford +9 5 £200 -
South West +2 4 £253 +26.25%
East Midlands - 3 £290 -
Leicestershire - 3 £290 -
Yorkshire +2 2 - - 1
Hinckley - 2 £290 -
Dorset - 2 £175 -
Wiltshire - 2 £325 -
Leeds - 2 - - 1
Salisbury - 2 £325 -
West Yorkshire - 2 - - 1
Bournemouth - 2 £175 -
City of London +41 1 £295 +24.21%
East of England +6 1 £325 +62.50%
Norfolk - 1 £325 -
Reading - 1 £290 - 1
Leicester - 1 - -
Dorking - 1 £325 -
Newcastle upon Tyne - 1 - -
North East - 1 - -
Tyne and Wear - 1 - -
Berkshire - 1 £290 - 1
Surrey - 1 £325 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title.

1 26 (96.30%) Windows
2 20 (74.07%) Active Directory
3 16 (59.26%) VMware
3 16 (59.26%) Windows Server
4 15 (55.56%) VMware Infrastructure
5 12 (44.44%) SharePoint
6 11 (40.74%) MS Exchange
6 11 (40.74%) Microsoft
6 11 (40.74%) ITIL
7 10 (37.04%) SQL
8 8 (29.63%) Exchange Server 2010
8 8 (29.63%) Oracle
8 8 (29.63%) SQL Server
9 7 (25.93%) LAN
9 7 (25.93%) WAN
9 7 (25.93%) Citrix
9 7 (25.93%) Microsoft Certification
10 6 (22.22%) Disaster Recovery
10 6 (22.22%) PowerShell
10 6 (22.22%) Windows 7
10 6 (22.22%) Windows Server 2012
11 5 (18.52%) Office 365
11 5 (18.52%) SCCM
11 5 (18.52%) WordPress
11 5 (18.52%) SAN
11 5 (18.52%) CA
11 5 (18.52%) Intranet
11 5 (18.52%) Migration
11 5 (18.52%) DNS
11 5 (18.52%) Cisco

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (44.44%) SharePoint
2 11 (40.74%) MS Exchange
3 8 (29.63%) Exchange Server 2010
4 5 (18.52%) WordPress
5 4 (14.81%) IIS
6 2 (7.41%) Blackberry Enterprise Server
6 2 (7.41%) SharePoint 2010
7 1 (3.70%) BizTalk Server
7 1 (3.70%) Exchange Server 2003
7 1 (3.70%) Exchange Server 2013
7 1 (3.70%) SharePoint Server
7 1 (3.70%) Skype for Business
Applications
1 1 (3.70%) MS Excel
1 1 (3.70%) MS Office
Cloud Services
1 5 (18.52%) Office 365
2 4 (14.81%) Microsoft Azure
3 2 (7.41%) OneDrive
3 2 (7.41%) Yammer
Communications & Networking
1 7 (25.93%) LAN
1 7 (25.93%) WAN
2 5 (18.52%) DNS
2 5 (18.52%) Intranet
2 5 (18.52%) SAN
3 3 (11.11%) DHCP
3 3 (11.11%) Internet
4 2 (7.41%) Firewall
4 2 (7.41%) Skype
4 2 (7.41%) VoIP
4 2 (7.41%) Wireless
5 1 (3.70%) PBX
Database & Business Intelligence
1 8 (29.63%) SQL Server
2 3 (11.11%) SQL Server 2008
3 1 (3.70%) SQL Server 2012
General
1 4 (14.81%) Finance
2 3 (11.11%) Billing
Libraries, Frameworks & Software Standards
1 3 (11.11%) .NET
Miscellaneous
1 4 (14.81%) Client/Server
1 4 (14.81%) Data Centre
2 3 (11.11%) Enterprise Software
3 2 (7.41%) Blackberry
3 2 (7.41%) Driving Licence
3 2 (7.41%) Replication
Operating Systems
1 26 (96.30%) Windows
2 16 (59.26%) Windows Server
3 6 (22.22%) Windows 7
3 6 (22.22%) Windows Server 2012
4 5 (18.52%) Linux
5 4 (14.81%) Windows Server 2008
6 3 (11.11%) Windows Server 2003
6 3 (11.11%) Windows XP
Processes & Methodologies
1 11 (40.74%) ITIL
2 6 (22.22%) Disaster Recovery
3 5 (18.52%) Migration
4 3 (11.11%) Business Continuity
5 2 (7.41%) Application Packaging
5 2 (7.41%) Business Continuity Planning
5 2 (7.41%) Capacity Planning
5 2 (7.41%) High Availability
5 2 (7.41%) ITIL V3
5 2 (7.41%) RAD
5 2 (7.41%) Root Cause Analysis
5 2 (7.41%) Security Patching
5 2 (7.41%) Stakeholder Management
6 1 (3.70%) CRM
6 1 (3.70%) ITSM
6 1 (3.70%) Mentoring
6 1 (3.70%) Operational Acceptance Testing
6 1 (3.70%) Server Building
6 1 (3.70%) Server Virtualisation
6 1 (3.70%) Software Delivery
Programming Languages
1 10 (37.04%) SQL
2 6 (22.22%) PowerShell
3 4 (14.81%) C#
4 3 (11.11%) Java
Qualifications
1 7 (25.93%) Microsoft Certification
2 4 (14.81%) MCITP
2 4 (14.81%) MCSE
3 3 (11.11%) MCTS
4 1 (3.70%) BPSS Clearance
4 1 (3.70%) CCNA
4 1 (3.70%) Cisco Certification
4 1 (3.70%) Degree
4 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 3 (11.11%) QA
2 2 (7.41%) SLA
3 1 (3.70%) Disclosure Scotland
System Software
1 20 (74.07%) Active Directory
2 15 (55.56%) VMware Infrastructure
3 4 (14.81%) Hyper-V
4 3 (11.11%) XenDesktop
5 2 (7.41%) Firmware
6 1 (3.70%) Microsoft App-V
6 1 (3.70%) VMware ESX
6 1 (3.70%) XenApp
6 1 (3.70%) XenServer
Systems Management
1 5 (18.52%) SCCM
2 2 (7.41%) Backup Exec
2 2 (7.41%) HP SIM
2 2 (7.41%) SCOM
2 2 (7.41%) ThinApp
3 1 (3.70%) Systems Management Server (SMS)
Vendors
1 16 (59.26%) VMware
2 11 (40.74%) Microsoft
3 8 (29.63%) Oracle
4 7 (25.93%) Citrix
5 5 (18.52%) CA
5 5 (18.52%) Cisco
6 4 (14.81%) AppSense
7 3 (11.11%) CheckPoint
8 2 (7.41%) arcserve
8 2 (7.41%) Clearswift
8 2 (7.41%) HP
8 2 (7.41%) NetApp
8 2 (7.41%) SolarWinds
8 2 (7.41%) Symantec
8 2 (7.41%) Veeam
9 1 (3.70%) Avaya
9 1 (3.70%) Dell
9 1 (3.70%) IBM