The table below looks at the statistics for the 3rd Line Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Technical Support in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 602 569 568
Rank change year-on-year
-33 -1
Contract jobs requiring a 3rd Line Technical Support 10 5 26
As % of all contract IT jobs located in the UK 0.018% 0.009% 0.045%
As % of the Job Titles category 0.019% 0.010% 0.048%
Number of daily rates quoted 6 2 13
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£223 £248 £250
Average daily rate % change year-on-year
-10.10% -1.00%
90% offered a daily rate of more than £200 £226 £225
10% offered a daily rate of more than £294 £270 £393
UK excluding London average daily rate £220 £248 £225
% change year-on-year
-11.11% +10.00%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £20.00
UK excluding London average hourly rate - - £20.00

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51314 48841 53723
As % of all contract IT jobs located in the UK 92.21% 92.73% 92.84%
Number of daily rates quoted 31055 29011 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1971 2118 2640
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend in the UK

3rd Line Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 28 August 2014.

3rd Line Technical Support Daily Rate Histogram in the UK

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend in the UK

3rd Line Technical Support
Top 24 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 8 £223 -10.10%
London +9 2 £238 -
South East -7 2 £223 +1.13%
Berkshire +9 1 £220 -
East of England -26 1 £190 -30.90%
Cardiff - 1 - -
North West - 1 £350 -
South Wales - 1 - -
South West - 1 £210 -
Wales - 1 - -
Manchester - 1 £350 -
Reading - 1 £220 -
Sidcup - - - -
Watford - - - -
York - - - -
Hertfordshire - - - -
Kent - - - -
North Yorkshire - - - -
West Yorkshire - - - -
Wiltshire - - - -
Yorkshire - - - -
City of London - - - -
Corsham - - - -
Leeds - - - -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title.

1 17 (89.47%) Windows
2 11 (57.89%) VMware
2 11 (57.89%) Windows Server 2008
3 10 (52.63%) Windows Server 2003
3 10 (52.63%) MS Office
3 10 (52.63%) MS Exchange
3 10 (52.63%) LAN
3 10 (52.63%) WAN
3 10 (52.63%) Microsoft
4 8 (42.11%) TCP/IP
4 8 (42.11%) SAN
5 7 (36.84%) Exchange Server 2010
5 7 (36.84%) Exchange Server 2003
5 7 (36.84%) Terminal Services
5 7 (36.84%) Active Directory
5 7 (36.84%) Intel
5 7 (36.84%) SQL Server
6 6 (31.58%) Thin Client
6 6 (31.58%) ARCserve
6 6 (31.58%) Fat Client
7 5 (26.32%) Citrix
7 5 (26.32%) Crystal Reports
7 5 (26.32%) PRINCE2
7 5 (26.32%) Cognos
7 5 (26.32%) Cognos Impromptu
8 4 (21.05%) MCSE
8 4 (21.05%) Microsoft Certification
8 4 (21.05%) XenApp
9 3 (15.79%) XenDesktop
9 3 (15.79%) Hyper-V

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (52.63%) MS Exchange
2 7 (36.84%) Exchange Server 2003
2 7 (36.84%) Exchange Server 2010
3 2 (10.53%) Blackberry Enterprise Server
3 2 (10.53%) Exchange Server 2000
4 1 (5.26%) IBM Notes
4 1 (5.26%) SharePoint
4 1 (5.26%) SharePoint Server
Applications
1 10 (52.63%) MS Office
2 1 (5.26%) MS Excel
Communications & Networking
1 10 (52.63%) WAN
1 10 (52.63%) LAN
2 8 (42.11%) TCP/IP
2 8 (42.11%) SAN
3 2 (10.53%) Firewall
4 1 (5.26%) VoIP
Database & Business Intelligence
1 7 (36.84%) SQL Server
2 5 (26.32%) Crystal Reports
2 5 (26.32%) Cognos Impromptu
General
1 1 (5.26%) Back Office
1 1 (5.26%) Finance
Miscellaneous
1 6 (31.58%) Thin Client
1 6 (31.58%) Fat Client
2 2 (10.53%) Blackberry
Operating Systems
1 17 (89.47%) Windows
2 11 (57.89%) Windows Server 2008
3 10 (52.63%) Windows Server 2003
4 3 (15.79%) Windows 2000 Server
5 2 (10.53%) UNIX
5 2 (10.53%) Linux
5 2 (10.53%) Mac OS X
5 2 (10.53%) Windows 8
6 1 (5.26%) Windows Server 2012
6 1 (5.26%) Solaris
6 1 (5.26%) Windows 7
Processes & Methodologies
1 5 (26.32%) PRINCE2
2 1 (5.26%) Migration
2 1 (5.26%) Problem Management
2 1 (5.26%) Root Cause Analysis
2 1 (5.26%) ITIL
Programming Languages
1 2 (10.53%) PowerShell
2 1 (5.26%) VBScript
Qualifications
1 4 (21.05%) Microsoft Certification
1 4 (21.05%) MCSE
2 3 (15.79%) MCITP
3 2 (10.53%) CCNA
3 2 (10.53%) Cisco Certification
4 1 (5.26%) SC Cleared
4 1 (5.26%) Security Cleared
System Software
1 7 (36.84%) Active Directory
1 7 (36.84%) Terminal Services
2 4 (21.05%) XenApp
3 3 (15.79%) XenDesktop
3 3 (15.79%) Hyper-V
4 1 (5.26%) vSphere
4 1 (5.26%) Microsoft App-V
Systems Management
1 6 (31.58%) ARCserve
2 1 (5.26%) Symantec Endpoint Protection
Vendors
1 11 (57.89%) VMware
2 10 (52.63%) Microsoft
3 7 (36.84%) Intel
4 5 (26.32%) Citrix
4 5 (26.32%) Cognos
5 3 (15.79%) Cisco
6 2 (10.53%) HP
6 2 (10.53%) Avaya
6 2 (10.53%) Apple
7 1 (5.26%) Symantec
7 1 (5.26%) AppSense
7 1 (5.26%) Mitel
7 1 (5.26%) ProCurve
7 1 (5.26%) Lumension
7 1 (5.26%) Lotus
7 1 (5.26%) Dell