The statistics below represent IT contracts advertised across the UK that had 3rd Line Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 618 650 621
Rank change year-on-year
+32 -29
Contract jobs requiring a 3rd Line Technical Support 16 14 14
As % of all contract IT jobs located in the UK 0.030% 0.024% 0.025%
As % of the Job Titles category 0.032% 0.025% 0.026%
Number of daily rates quoted 10 8 7
Median daily rate £295 £270 £220
Median daily rate % change year-on-year
+9.25% +22.72%
90% offered a daily rate of more than £181 £174 £162
10% offered a daily rate of more than £450 £350 £283
UK excluding London median daily rate £295 £290 £215
% change year-on-year
+1.72% +34.88%
Number of hourly rates quoted 0 2 0
Median hourly rate - £30.00 -
UK excluding London median hourly rate - £30.00 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50506 55381 53413
As % of all contract IT jobs located in the UK 94.73% 94.92% 94.66%
Number of daily rates quoted 32907 35226 32261
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1614 2075 2087
Median hourly rate £16.50 £17.25 £17.00
Median hourly rate % change year-on-year
-4.34% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £39.37
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

3rd Line Technical Support
Jobs Demand Trend

The demand trend of IT contracts that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend in the UK

3rd Line Technical Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 27 August 2016.

3rd Line Technical Support Daily Rate Histogram in the UK

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend in the UK

3rd Line Technical Support
Top 27 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 12 £295 +9.25% 6
London +6 3 £273 +9.00% 1
Yorkshire +3 3 £295 +26.88% 1
West Midlands -30 2 £285 - 1
East of England +21 1 £300 - 1
South East +8 1 £188 -53.12%
Berkshire +8 1 £188 -53.12%
West Yorkshire +2 1 - - 1
Staffordshire +1 1 £120 - 1
Leeds -2 1 - -
Wiltshire - 1 £450 -
Essex - 1 £300 -
Herefordshire - 1 £450 -
Leicestershire - 1 £265 -
North Yorkshire - 1 £300 -
South Yorkshire - 1 £290 -
Reading - 1 £188 -
Sheffield - 1 £290 -
Swindon - 1 £450 -
Tamworth - 1 £120 -
Colchester - 1 £300 -
Edinburgh - 1 - -
Hereford - 1 £450 -
Hinckley - 1 £265 -
South West - 1 £450 - 1
East Midlands - 1 £265 -
Scotland - 1 - -

3rd Line Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, 3rd Line Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 3rd Line Technical Support in the job title.

1 29 (87.88%) Windows
2 25 (75.76%) Active Directory
3 17 (51.52%) Windows Server
4 15 (45.45%) Microsoft
5 14 (42.42%) ITIL
6 13 (39.39%) VMware
7 11 (33.33%) VMware Infrastructure
8 10 (30.30%) Windows Server 2008
8 10 (30.30%) Windows 7
8 10 (30.30%) Windows Server 2012
9 9 (27.27%) SCCM
9 9 (27.27%) SQL Server
9 9 (27.27%) Cisco
9 9 (27.27%) Citrix
10 8 (24.24%) MS Exchange
10 8 (24.24%) SQL
10 8 (24.24%) PowerShell
11 7 (21.21%) SharePoint
11 7 (21.21%) LAN
11 7 (21.21%) WAN
12 6 (18.18%) Windows XP
12 6 (18.18%) DNS
12 6 (18.18%) Oracle
13 5 (15.15%) SQL Server 2008
13 5 (15.15%) Incident Management
13 5 (15.15%) MS Office
13 5 (15.15%) DHCP
13 5 (15.15%) Microsoft Certification
13 5 (15.15%) Exchange Server 2010
13 5 (15.15%) Office 365

3rd Line Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (24.24%) MS Exchange
2 7 (21.21%) SharePoint
3 5 (15.15%) Exchange Server 2010
4 3 (9.09%) Exchange Server 2013
4 3 (9.09%) Skype for Business
4 3 (9.09%) WordPress
5 2 (6.06%) IIS
6 1 (3.03%) BizTalk Server
6 1 (3.03%) Blackberry Enterprise Server
6 1 (3.03%) CloudStack
6 1 (3.03%) Exchange Server 2007
6 1 (3.03%) SharePoint 2010
6 1 (3.03%) SharePoint 2013
Applications
1 5 (15.15%) MS Office
2 4 (12.12%) MS Excel
3 1 (3.03%) InfoPath
Cloud Services
1 5 (15.15%) Office 365
2 2 (6.06%) Microsoft Azure
3 1 (3.03%) Amazon AWS
Communications & Networking
1 7 (21.21%) LAN
1 7 (21.21%) WAN
2 6 (18.18%) DNS
3 5 (15.15%) DHCP
4 4 (12.12%) Internet
4 4 (12.12%) VoIP
4 4 (12.12%) VPN
4 4 (12.12%) Wireless
5 3 (9.09%) Firewall
5 3 (9.09%) Intranet
5 3 (9.09%) Network Security
5 3 (9.09%) SAN
6 2 (6.06%) Remote Desktop
6 2 (6.06%) TCP/IP
7 1 (3.03%) Kerberos
7 1 (3.03%) NetScaler
Database & Business Intelligence
1 9 (27.27%) SQL Server
2 5 (15.15%) SQL Server 2008
3 3 (9.09%) SQL Server 2005
4 1 (3.03%) SQL Server 2012
4 1 (3.03%) SQL Server 2014
General
1 4 (12.12%) Finance
2 3 (9.09%) Billing
3 1 (3.03%) Front Office
Libraries, Frameworks & Software Standards
1 3 (9.09%) .NET
Miscellaneous
1 4 (12.12%) Client/Server
1 4 (12.12%) Data Centre
2 3 (9.09%) Enterprise Software
2 3 (9.09%) Replication
3 1 (3.03%) Blackberry
3 1 (3.03%) Clustering
3 1 (3.03%) Enterprise Storage
3 1 (3.03%) Virtual Team
Operating Systems
1 29 (87.88%) Windows
2 17 (51.52%) Windows Server
3 10 (30.30%) Windows 7
3 10 (30.30%) Windows Server 2008
3 10 (30.30%) Windows Server 2012
4 6 (18.18%) Windows XP
5 3 (9.09%) Linux
6 1 (3.03%) Windows 10
6 1 (3.03%) Windows 8
6 1 (3.03%) Windows Server 2003
Processes & Methodologies
1 14 (42.42%) ITIL
2 5 (15.15%) Incident Management
3 4 (12.12%) Disaster Recovery
3 4 (12.12%) Migration
4 3 (9.09%) Change Control
4 3 (9.09%) High Availability
4 3 (9.09%) Patch Management
4 3 (9.09%) Security Patching
4 3 (9.09%) Virtual Environments
5 2 (6.06%) Application Packaging
5 2 (6.06%) Capacity Planning
5 2 (6.06%) Configuration Management
5 2 (6.06%) Data Protection
5 2 (6.06%) ITIL V3
5 2 (6.06%) Stakeholder Management
6 1 (3.03%) Business Continuity
6 1 (3.03%) ITSM
6 1 (3.03%) Load Balancing
6 1 (3.03%) Performance Management
6 1 (3.03%) Service Delivery
Programming Languages
1 8 (24.24%) PowerShell
1 8 (24.24%) SQL
2 3 (9.09%) C#
2 3 (9.09%) Java
3 1 (3.03%) VBA
3 1 (3.03%) VBScript
Qualifications
1 5 (15.15%) Microsoft Certification
2 3 (9.09%) Security Cleared
3 2 (6.06%) DV Cleared
4 1 (3.03%) BPSS Clearance
4 1 (3.03%) MOS
Quality Assurance & Compliance
1 3 (9.09%) QA
2 1 (3.03%) Disclosure Scotland
2 1 (3.03%) SLA
System Software
1 25 (75.76%) Active Directory
2 11 (33.33%) VMware Infrastructure
3 5 (15.15%) Virtual Machines
4 3 (9.09%) DFS Replication
4 3 (9.09%) Hyper-V
4 3 (9.09%) XenApp
5 2 (6.06%) Virtual Desktop
5 2 (6.06%) VMware ESX
5 2 (6.06%) XenDesktop
6 1 (3.03%) Microsoft App-V
6 1 (3.03%) Virtual Servers
6 1 (3.03%) VMware Server
6 1 (3.03%) XenServer
Systems Management
1 9 (27.27%) SCCM
2 3 (9.09%) SCOM
2 3 (9.09%) WSUS
3 2 (6.06%) Microsoft Data Protection Manager
3 2 (6.06%) SCDPM
3 2 (6.06%) SCOrch
3 2 (6.06%) SCSM
3 2 (6.06%) SCVMM
3 2 (6.06%) ThinApp
4 1 (3.03%) Microsoft Clustering
4 1 (3.03%) Systems Management Server (SMS)
Vendors
1 15 (45.45%) Microsoft
2 13 (39.39%) VMware
3 9 (27.27%) Cisco
3 9 (27.27%) Citrix
4 6 (18.18%) Oracle
5 4 (12.12%) AppSense
5 4 (12.12%) NetApp
6 3 (9.09%) CA
6 3 (9.09%) CheckPoint
7 2 (6.06%) Dell
8 1 (3.03%) HP
8 1 (3.03%) IBM
8 1 (3.03%) Veeam