The first table below looks at the demand for the 3rd Line Technical Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Technical Support in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 576 555 557
Rank change year-on-year
-21 +2
Contract jobs requiring a 3rd Line Technical Support 8 8 20
As % of all contract IT jobs located in the UK 0.015% 0.016% 0.035%
As % of the Job Titles category 0.016% 0.017% 0.038%
Number of daily rates quoted 5 3 9
Average daily rate
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£200 £321 £250
Average daily rate % change year-on-year
-37.69% +28.40%
90% offered a daily rate of more than £181 £284 £205
10% offered a daily rate of more than £215 £344 £410
UK excluding London average daily rate £195 £298 £225
% change year-on-year
-34.56% +32.44%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £22.50
UK excluding London average hourly rate - - £22.50
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48756 46361 52919
As % of all contract IT jobs located in the UK 92.45% 92.57% 92.57%
Number of daily rates quoted 29723 26977 29363
Average daily rate £395 £400 £390
Average daily rate % change year-on-year
-1.25% +2.56%
90% offered a daily rate of more than £225 £235 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1976 2145 2631
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.40
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.35 £18.00
% change year-on-year
-4.89% -3.61%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Daily Rate Trend in the UK

3rd Line Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Hourly Rate Trend in the UK

3rd Line Technical Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 6 £200 -37.69% 5
London +10 3 £225 -35.71% 2
East of England -21 2 £200 -27.27%
Kent -1 1 £175 -
South East -8 1 £175 -45.48%
Sidcup - 1 - -
Telford - - - -
Thame - - - -
Watford - - - -
Berkshire - - - -
Cheshire - - - - 1
Hampshire - - - -
Hertfordshire - - - -
Oxfordshire - - - -
Shropshire - - - -
Surrey - - - -
West Yorkshire - - - -
Wiltshire - - - -
Yorkshire - - - - 1
City of London - - - -
North West - - - - 1
South West - - - -
West Midlands - - - - 1
Manchester - - - -
Reading - - - -
Bracknell - - - -
Bristol - - - -
Corsham - - - -
Coventry - - - -
Guildford - - - -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 10 July 2014, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title.

1 11 (100.00%) Windows
2 8 (72.73%) MS Office
2 8 (72.73%) MS Exchange
2 8 (72.73%) Microsoft
3 7 (63.64%) Windows Server 2003
3 7 (63.64%) Windows Server 2008
4 6 (54.55%) VMware
4 6 (54.55%) TCP/IP
5 5 (45.45%) LAN
5 5 (45.45%) WAN
5 5 (45.45%) SQL Server
5 5 (45.45%) Thin Client
5 5 (45.45%) Terminal Services
5 5 (45.45%) Intel
5 5 (45.45%) SAN
5 5 (45.45%) Exchange Server 2003
5 5 (45.45%) Fat Client
5 5 (45.45%) Exchange Server 2010
6 4 (36.36%) ARCserve
6 4 (36.36%) Crystal Reports
6 4 (36.36%) PRINCE2
6 4 (36.36%) Cognos
6 4 (36.36%) Cognos Impromptu
7 3 (27.27%) MCSE
7 3 (27.27%) Microsoft Certification
7 3 (27.27%) Active Directory
7 3 (27.27%) Windows 2000 Server
7 3 (27.27%) MCITP
8 2 (18.18%) Firewall
8 2 (18.18%) Exchange Server 2000

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 10 July 2014, IT contractor jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (72.73%) MS Exchange
2 5 (45.45%) Exchange Server 2003
2 5 (45.45%) Exchange Server 2010
3 2 (18.18%) Blackberry Enterprise Server
3 2 (18.18%) Exchange Server 2000
4 1 (9.09%) SharePoint Server
4 1 (9.09%) SharePoint
Applications
1 8 (72.73%) MS Office
Communications & Networking
1 6 (54.55%) TCP/IP
2 5 (45.45%) SAN
2 5 (45.45%) LAN
2 5 (45.45%) WAN
3 2 (18.18%) Firewall
Database & Business Intelligence
1 5 (45.45%) SQL Server
2 4 (36.36%) Crystal Reports
2 4 (36.36%) Cognos Impromptu
General
1 1 (9.09%) Back Office
Miscellaneous
1 5 (45.45%) Thin Client
1 5 (45.45%) Fat Client
2 2 (18.18%) Blackberry
Operating Systems
1 11 (100.00%) Windows
2 7 (63.64%) Windows Server 2003
2 7 (63.64%) Windows Server 2008
3 3 (27.27%) Windows 2000 Server
4 2 (18.18%) Windows 8
4 2 (18.18%) Mac OS X
5 1 (9.09%) UNIX
5 1 (9.09%) Solaris
5 1 (9.09%) Windows Server 2012
Processes & Methodologies
1 4 (36.36%) PRINCE2
2 1 (9.09%) Migration
2 1 (9.09%) Problem Management
2 1 (9.09%) Root Cause Analysis
Programming Languages
1 2 (18.18%) PowerShell
2 1 (9.09%) VBScript
Qualifications
1 3 (27.27%) Microsoft Certification
1 3 (27.27%) MCITP
1 3 (27.27%) MCSE
2 2 (18.18%) CCNA
2 2 (18.18%) Cisco Certification
3 1 (9.09%) SC Cleared
3 1 (9.09%) Security Cleared
System Software
1 5 (45.45%) Terminal Services
2 3 (27.27%) Active Directory
Systems Management
1 4 (36.36%) ARCserve
Vendors
1 8 (72.73%) Microsoft
2 6 (54.55%) VMware
3 5 (45.45%) Intel
4 4 (36.36%) Cognos
5 2 (18.18%) Cisco
5 2 (18.18%) Avaya
5 2 (18.18%) Apple
6 1 (9.09%) Citrix
6 1 (9.09%) HP
Atherstone, Warwickshire
Certes Computing Ltd
Posted: 1 hour ago
Central London / West End
Intapeople
Rate: £225 to £250 per day
Posted: 23 hours ago
London
Certes Computing Ltd
Posted: 6 days ago