The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 856 843 860
Rank change year-on-year
-13 +17
Permanent jobs requiring a 3rd Line Technical Support 49 30 34
As % of all permanent IT jobs located in the UK 0.043% 0.028% 0.029%
As % of the Job Titles category 0.045% 0.030% 0.030%
Number of salaries quoted 40 25 31
Average salary £37,000 £31,000 £34,500
Average salary % change year-on-year
+19.35% -10.14%
90% offered a salary of more than £27,500 £24,375 £28,500
10% offered a salary of more than £43,650 £44,000 £48,500
UK excluding London average salary £30,000 £31,000 £33,000
% change year-on-year
-3.22% -6.06%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107766 100404 111766
As % of all permanent IT jobs located in the UK 94.46% 94.30% 95.16%
Number of salaries quoted 87262 83568 95286
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 23 September 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 48 £37,500 +20.96% 4
London +16 21 £42,500 +11.84% 1
Yorkshire -38 8 £30,000 -3.22%
South East -7 7 £33,000 +10.00%
East of England -8 6 - -
Hertfordshire -12 6 - -
West Yorkshire -19 6 £30,000 -3.22%
Leeds -29 6 £30,000 -3.22%
Watford - 6 - -
North West -15 4 £29,500 +37.20%
Surrey -11 3 £33,000 +10.00%
Hampshire - 3 £27,500 -
City of London +16 2 £36,500 +32.72%
York - 2 £27,500 -
North Yorkshire - 2 £27,500 -
Havant - 2 £27,500 -
South Wales +7 1 £32,500 +0.77%
Wales +6 1 £32,500 +0.77%
Cardiff -3 1 £32,500 +1.56%
Berkshire -4 1 £45,000 -7.69%
Reading -11 1 £45,000 -7.69%
West Midlands -17 1 £45,000 -
South West -35 1 - - 1
Wiltshire - 1 - -
Wimbledon - 1 £35,000 -
Sidcup - 1 £32,500 -
Swindon - 1 - -
Manchester - 1 £40,000 -
Eastleigh - 1 £25,500 -
Birmingham - 1 £45,000 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 86 (84.31%) Windows
2 71 (69.61%) Microsoft
3 48 (47.06%) ITIL
4 42 (41.18%) MS Exchange
4 42 (41.18%) VMware
5 36 (35.29%) Windows Server 2008
6 35 (34.31%) VMware Infrastructure
7 34 (33.33%) Active Directory
8 31 (30.39%) Firewall
9 29 (28.43%) MS Excel
10 28 (27.45%) MS Office
10 28 (27.45%) Microsoft Certification
10 28 (27.45%) Windows Server 2003
11 27 (26.47%) SQL Server
12 26 (25.49%) MCSE
12 26 (25.49%) Cisco
13 24 (23.53%) Degree
14 22 (21.57%) DNS
14 22 (21.57%) SQL
14 22 (21.57%) TCP/IP
15 19 (18.63%) DHCP
16 18 (17.65%) Analytical Skills
17 17 (16.67%) Lync
17 17 (16.67%) VMware ESX
18 16 (15.69%) Front Office
18 16 (15.69%) LAN
18 16 (15.69%) Python
18 16 (15.69%) VBScript
18 16 (15.69%) WAN
18 16 (15.69%) Reuters

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (41.18%) MS Exchange
2 17 (16.67%) Lync
3 14 (13.73%) SharePoint
4 11 (10.78%) Exchange Server 2007
5 9 (8.82%) Exchange Server 2010
5 9 (8.82%) Exchange Server 2013
6 6 (5.88%) SharePoint 2010
6 6 (5.88%) Blackberry Enterprise Server
7 4 (3.92%) Exchange Server 2000
7 4 (3.92%) Exchange Server 2003
8 3 (2.94%) SharePoint Server
9 2 (1.96%) IIS
10 1 (0.98%) Tomcat
10 1 (0.98%) BizTalk Server
Applications
1 29 (28.43%) MS Excel
2 28 (27.45%) MS Office
Cloud Services
1 7 (6.86%) PaaS
2 6 (5.88%) Office 365
3 1 (0.98%) IaaS
3 1 (0.98%) Microsoft Azure
3 1 (0.98%) SaaS
Communications & Networking
1 31 (30.39%) Firewall
2 22 (21.57%) DNS
2 22 (21.57%) TCP/IP
3 19 (18.63%) DHCP
4 16 (15.69%) LAN
4 16 (15.69%) WAN
5 14 (13.73%) VPN
6 8 (7.84%) VoIP
7 6 (5.88%) ISDN
7 6 (5.88%) PBX
7 6 (5.88%) MPLS
7 6 (5.88%) VLAN
7 6 (5.88%) Cisco IOS
8 5 (4.90%) SAN
9 3 (2.94%) NAS
9 3 (2.94%) NetScaler
10 2 (1.96%) Internet
10 2 (1.96%) Wi-Fi
10 2 (1.96%) Wireless
10 2 (1.96%) IP Telephony
Database & Business Intelligence
1 27 (26.47%) SQL Server
2 4 (3.92%) SQL Server Reporting Services
3 1 (0.98%) SQL Server 2012
Development Applications
1 1 (0.98%) Team Foundation Server
General
1 16 (15.69%) Front Office
2 15 (14.71%) Finance
3 6 (5.88%) Manufacturing
3 6 (5.88%) Retail
4 4 (3.92%) Games
5 3 (2.94%) Legal
6 2 (1.96%) Billing
6 2 (1.96%) Law
Libraries, Frameworks & Software Standards
1 3 (2.94%) .NET
2 1 (0.98%) J2EE
2 1 (0.98%) COM
Miscellaneous
1 18 (17.65%) Analytical Skills
2 8 (7.84%) Blackberry
3 6 (5.88%) Mathematics
4 2 (1.96%) FMCG
5 1 (0.98%) Thin Client
5 1 (0.98%) Fat Client
5 1 (0.98%) Grid Computing
5 1 (0.98%) Clustering
Operating Systems
1 86 (84.31%) Windows
2 36 (35.29%) Windows Server 2008
3 28 (27.45%) Windows Server 2003
4 16 (15.69%) Windows Server 2012
5 15 (14.71%) Windows 7
6 13 (12.75%) Windows XP
7 12 (11.76%) Windows 8
8 11 (10.78%) Linux
9 6 (5.88%) Mac OS X
9 6 (5.88%) Red Hat Enterprise Linux
10 4 (3.92%) Windows 2000 Server
11 3 (2.94%) UNIX
12 2 (1.96%) Apple iOS
12 2 (1.96%) Android
Processes & Methodologies
1 48 (47.06%) ITIL
2 16 (15.69%) ETRM
3 13 (12.75%) Mentoring
4 10 (9.80%) Performance Monitoring
5 8 (7.84%) Root Cause Analysis
6 6 (5.88%) Coaching
6 6 (5.88%) E-Commerce
6 6 (5.88%) Problem Management
7 5 (4.90%) Disaster Recovery
8 4 (3.92%) Incident Management
8 4 (3.92%) Security Management
9 3 (2.94%) Migration
9 3 (2.94%) Change Management
9 3 (2.94%) Service Management
9 3 (2.94%) Capacity Planning
10 2 (1.96%) Continuous Improvement
10 2 (1.96%) Software Licensing
10 2 (1.96%) Line Management
10 2 (1.96%) Configuration Management
10 2 (1.96%) Document Management
Programming Languages
1 22 (21.57%) SQL
2 16 (15.69%) VBScript
2 16 (15.69%) Python
3 6 (5.88%) C
4 1 (0.98%) C#
4 1 (0.98%) Perl
4 1 (0.98%) VBA
4 1 (0.98%) Shell Script
4 1 (0.98%) MATLAB
4 1 (0.98%) PowerShell
Qualifications
1 28 (27.45%) Microsoft Certification
2 26 (25.49%) MCSE
3 24 (23.53%) Degree
4 15 (14.71%) MCITP
5 9 (8.82%) ITIL Certification
5 9 (8.82%) Cisco Certification
6 7 (6.86%) CCNA
7 6 (5.88%) MCSA
8 5 (4.90%) MCP
8 5 (4.90%) Citrix Certification
9 4 (3.92%) CCA
9 4 (3.92%) MCTS
10 3 (2.94%) SC Cleared
10 3 (2.94%) Security Cleared
11 2 (1.96%) CCEA
11 2 (1.96%) HND
12 1 (0.98%) CCNP
12 1 (0.98%) NCIE
12 1 (0.98%) DV Cleared
12 1 (0.98%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (4.90%) SLA
2 1 (0.98%) QA
2 1 (0.98%) Solvency II
System Software
1 35 (34.31%) VMware Infrastructure
2 34 (33.33%) Active Directory
3 17 (16.67%) VMware ESX
4 12 (11.76%) Hyper-V
5 8 (7.84%) XenApp
6 6 (5.88%) Terminal Services
6 6 (5.88%) XenDesktop
7 5 (4.90%) vSphere
7 5 (4.90%) XenServer
8 4 (3.92%) Microsoft App-V
9 1 (0.98%) Microsoft Virtual Server
9 1 (0.98%) vCloud
Systems Management
1 10 (9.80%) NetBackup
2 4 (3.92%) SCCM
2 4 (3.92%) McAfee ePO
3 1 (0.98%) Check_MK
3 1 (0.98%) Nagios
3 1 (0.98%) SCOM
3 1 (0.98%) WSUS
Vendors
1 71 (69.61%) Microsoft
2 42 (41.18%) VMware
3 26 (25.49%) Cisco
4 16 (15.69%) Reuters
4 16 (15.69%) Bloomberg
5 15 (14.71%) Citrix
6 12 (11.76%) HP
7 10 (9.80%) Veritas
7 10 (9.80%) Toshiba
8 8 (7.84%) Apple
9 7 (6.86%) Avaya
10 6 (5.88%) Pegasus
10 6 (5.88%) Sage
10 6 (5.88%) CheckPoint
10 6 (5.88%) McAfee
10 6 (5.88%) NetApp
11 5 (4.90%) AppSense
12 4 (3.92%) Open Text
12 4 (3.92%) Juniper
13 3 (2.94%) Symantec
East London
Evolution Recruitment Solutions
Salary: 30000 - 32000
Posted: 5 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £22,000 to £22,000 per annum
Posted: 3 days ago