The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 849 820 852
Rank change year-on-year
-29 +32
Permanent jobs requiring a 3rd Line Technical Support 54 44 31
As % of all permanent IT jobs located in the UK 0.047% 0.040% 0.026%
As % of the Job Titles category 0.050% 0.043% 0.027%
Number of salaries quoted 45 30 27
Average salary £42,500 £32,000 £37,500
Average salary % change year-on-year
+32.81% -14.66%
90% offered a salary of more than £30,000 £27,500 £28,800
10% offered a salary of more than £45,000 £44,500 £52,500
UK excluding London average salary £30,500 £32,000 £37,500
% change year-on-year
-4.68% -14.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 20 August 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 53 £42,500 +32.81% 2
London +10 30 £42,500 +30.76% 1
Yorkshire -29 8 £30,000 -3.22%
Hertfordshire +1 6 - -
East of England -1 6 - -
South East -8 6 £33,000 +3.12% 1
Leeds -23 6 £30,000 -3.22%
West Yorkshire -25 6 £30,000 -3.22%
Watford - 6 - -
Sidcup - 4 £39,000 -
Berkshire -8 3 £45,000 -
Reading 0 2 £45,000 -
York - 2 £27,500 -
North Yorkshire - 2 £27,500 -
Wales -1 1 £32,500 +1.56%
City of London -4 1 - - 1
Cardiff -4 1 £32,500 +1.56%
Hampshire -6 1 £25,000 -25.37%
West Midlands -6 1 £32,500 -9.72%
South Wales -6 1 £32,500 +1.56%
North West -12 1 £40,000 +86.04%
South West -13 1 £42,500 +44.06%
Wiltshire - 1 £42,500 -
Oxfordshire - 1 £33,000 -
Shropshire - 1 £32,500 -
Kent - 1 £31,000 -
Corsham - 1 £42,500 -
Bracknell - 1 - -
Telford - 1 £32,500 -
Thame - 1 £33,000 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 90 (88.24%) Windows
2 73 (71.57%) Microsoft
3 51 (50.00%) ITIL
4 43 (42.16%) MS Exchange
4 43 (42.16%) VMware
5 38 (37.25%) Active Directory
5 38 (37.25%) VMware Infrastructure
6 36 (35.29%) Windows Server 2008
7 33 (32.35%) Windows Server 2003
7 33 (32.35%) Firewall
8 31 (30.39%) Microsoft Certification
9 29 (28.43%) MS Excel
9 29 (28.43%) SQL
10 27 (26.47%) MCSE
11 26 (25.49%) SQL Server
11 26 (25.49%) DNS
11 26 (25.49%) Degree
12 25 (24.51%) MS Office
13 22 (21.57%) DHCP
13 22 (21.57%) Cisco
13 22 (21.57%) VMware ESX
14 20 (19.61%) Lync
14 20 (19.61%) TCP/IP
15 19 (18.63%) Citrix
16 17 (16.67%) Windows 7
16 17 (16.67%) VPN
17 16 (15.69%) Python
17 16 (15.69%) VBScript
17 16 (15.69%) Reuters
17 16 (15.69%) Bloomberg

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (42.16%) MS Exchange
2 20 (19.61%) Lync
3 12 (11.76%) SharePoint
4 10 (9.80%) Exchange Server 2007
5 8 (7.84%) Exchange Server 2010
6 7 (6.86%) Exchange Server 2013
6 7 (6.86%) IIS
7 6 (5.88%) Blackberry Enterprise Server
7 6 (5.88%) SharePoint 2010
8 5 (4.90%) Exchange Server 2003
9 4 (3.92%) Exchange Server 2000
10 2 (1.96%) SharePoint Server
10 2 (1.96%) BizTalk Server
Applications
1 29 (28.43%) MS Excel
2 25 (24.51%) MS Office
Cloud Services
1 8 (7.84%) PaaS
2 4 (3.92%) Office 365
2 4 (3.92%) IaaS
3 2 (1.96%) Microsoft Azure
3 2 (1.96%) SaaS
4 1 (0.98%) Cloud Computing
Communications & Networking
1 33 (32.35%) Firewall
2 26 (25.49%) DNS
3 22 (21.57%) DHCP
4 20 (19.61%) TCP/IP
5 17 (16.67%) VPN
6 13 (12.75%) WAN
6 13 (12.75%) LAN
7 12 (11.76%) VoIP
8 9 (8.82%) SAN
9 8 (7.84%) MPLS
10 6 (5.88%) VLAN
10 6 (5.88%) Cisco IOS
10 6 (5.88%) NAS
10 6 (5.88%) PBX
10 6 (5.88%) ISDN
11 5 (4.90%) Wireless
12 3 (2.94%) NetScaler
12 3 (2.94%) Internet
13 2 (1.96%) Wi-Fi
13 2 (1.96%) SSL
Database & Business Intelligence
1 26 (25.49%) SQL Server
2 6 (5.88%) SQL Server Reporting Services
3 3 (2.94%) SQL Server 2008
4 1 (0.98%) SQL Server 2012
4 1 (0.98%) SQL Server 2005
General
1 16 (15.69%) Front Office
2 10 (9.80%) Finance
3 6 (5.88%) Manufacturing
3 6 (5.88%) Games
3 6 (5.88%) Retail
4 2 (1.96%) Billing
4 2 (1.96%) Law
4 2 (1.96%) Legal
4 2 (1.96%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.96%) .NET
1 2 (1.96%) Software Packaging
2 1 (0.98%) COM
Miscellaneous
1 8 (7.84%) Blackberry
2 6 (5.88%) Mathematics
3 4 (3.92%) Enterprise Storage
4 2 (1.96%) FMCG
4 2 (1.96%) EqualLogic
5 1 (0.98%) Thin Client
5 1 (0.98%) Fat Client
5 1 (0.98%) Clustering
Operating Systems
1 90 (88.24%) Windows
2 36 (35.29%) Windows Server 2008
3 33 (32.35%) Windows Server 2003
4 17 (16.67%) Windows 7
5 15 (14.71%) Windows XP
6 14 (13.73%) Linux
7 13 (12.75%) Windows Server 2012
8 10 (9.80%) Windows 8
9 6 (5.88%) Red Hat Enterprise Linux
9 6 (5.88%) Mac OS X
10 4 (3.92%) Windows 2000 Server
11 2 (1.96%) Android
11 2 (1.96%) UNIX
11 2 (1.96%) Apple iOS
Processes & Methodologies
1 51 (50.00%) ITIL
2 16 (15.69%) ETRM
3 13 (12.75%) Performance Monitoring
4 10 (9.80%) Root Cause Analysis
5 6 (5.88%) E-Commerce
6 5 (4.90%) Problem Management
7 4 (3.92%) Service Management
8 3 (2.94%) Service Delivery
8 3 (2.94%) Security Management
8 3 (2.94%) Migration
8 3 (2.94%) Network Management
9 2 (1.96%) Continuous Improvement
9 2 (1.96%) Workflow
9 2 (1.96%) Project Planning
9 2 (1.96%) Document Management
9 2 (1.96%) Configuration Management
9 2 (1.96%) CRM
10 1 (0.98%) Project Management
10 1 (0.98%) Disaster Recovery
10 1 (0.98%) Data Security
Programming Languages
1 29 (28.43%) SQL
2 16 (15.69%) VBScript
2 16 (15.69%) Python
3 6 (5.88%) C
4 1 (0.98%) PowerShell
Qualifications
1 31 (30.39%) Microsoft Certification
2 27 (26.47%) MCSE
3 26 (25.49%) Degree
4 15 (14.71%) MCITP
5 12 (11.76%) ITIL Certification
6 7 (6.86%) MCSA
6 7 (6.86%) Cisco Certification
7 6 (5.88%) CCNA
8 4 (3.92%) CCA
8 4 (3.92%) Citrix Certification
8 4 (3.92%) MCP
9 3 (2.94%) SC Cleared
9 3 (2.94%) Security Cleared
10 2 (1.96%) MCTS
10 2 (1.96%) HND
10 2 (1.96%) CCEA
11 1 (0.98%) VMware Certified Professional (VCP)
11 1 (0.98%) DV Cleared
11 1 (0.98%) NCIE
Quality Assurance & Compliance
1 1 (0.98%) SLA
1 1 (0.98%) ISO/IEC 27001
System Software
1 38 (37.25%) Active Directory
1 38 (37.25%) VMware Infrastructure
2 22 (21.57%) VMware ESX
3 16 (15.69%) Hyper-V
4 11 (10.78%) XenApp
5 8 (7.84%) Terminal Services
6 7 (6.86%) XenDesktop
7 5 (4.90%) vSphere
7 5 (4.90%) XenServer
8 4 (3.92%) Microsoft App-V
9 2 (1.96%) vCloud
10 1 (0.98%) Microsoft Virtual Server
Systems Management
1 13 (12.75%) NetBackup
2 6 (5.88%) SCCM
2 6 (5.88%) McAfee ePO
3 3 (2.94%) SCOM
3 3 (2.94%) WSUS
4 1 (0.98%) Check_MK
4 1 (0.98%) Nagios
Vendors
1 73 (71.57%) Microsoft
2 43 (42.16%) VMware
3 22 (21.57%) Cisco
4 19 (18.63%) Citrix
5 16 (15.69%) Reuters
5 16 (15.69%) Bloomberg
6 13 (12.75%) Veritas
6 13 (12.75%) HP
6 13 (12.75%) Toshiba
7 8 (7.84%) Apple
8 7 (6.86%) Avaya
8 7 (6.86%) NetApp
8 7 (6.86%) CheckPoint
9 6 (5.88%) Sage
9 6 (5.88%) Pegasus
9 6 (5.88%) McAfee
10 5 (4.90%) AppSense
11 3 (2.94%) Open Text
11 3 (2.94%) Juniper
11 3 (2.94%) Dell
Belfast
Capita - ITIN
Posted: 6 days ago