The statistics below represent IT jobs advertised across the UK that had 3rd Line Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 842 888 914
Rank change year-on-year
+46 +26
Permanent jobs requiring a 3rd Line Technical Support 67 77 99
As % of all permanent IT jobs located in the UK 0.067% 0.071% 0.084%
As % of the Job Titles category 0.070% 0.074% 0.087%
Number of salaries quoted 66 63 95
Median salary £37,500 £37,500 £37,000
Median salary % change year-on-year
- +1.35%
90% offered a salary of more than £31,750 £32,000 £27,500
10% offered a salary of more than £45,000 £50,000 £46,000
UK excluding London median salary £37,500 £36,000 £35,000
% change year-on-year
+4.16% +2.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
95982 104272 114131
As % of all permanent IT jobs located in the UK 96.29% 96.47% 96.49%
Number of salaries quoted 80766 85499 93521
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Technical Support
Jobs Demand Trend

The demand trend of job ads that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 28 May 2016 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 66 £37,500 - 7
London +42 27 £37,500 -6.25% 2
East of England +40 11 £37,500 -3.22%
Hertfordshire +28 10 £37,500 -3.22%
Stevenage - 10 £37,500 -
South East +9 9 £40,000 +14.28% 2
West Midlands -8 9 £35,000 -2.77%
North West +23 7 £38,000 +16.92%
Staffordshire - 7 £35,000 -
Manchester - 7 £38,000 -
Burton-upon-Trent - 7 £35,000 -
Surrey +4 6 £38,750 +6.89% 1
City of London +44 3 £40,000 -20.00%
Yorkshire +1 3 £40,000 +6.66% 1
Hampshire +22 2 £37,500 +37.61%
West Yorkshire +1 2 £40,000 +6.66% 1
Leeds -7 2 £40,000 +6.66% 1
Sidcup - 2 £38,500 -
Reading +17 1 £50,000 +42.85% 1
Wales +8 1 £30,000 -16.66%
South Wales +7 1 £30,000 -16.66%
Berkshire +3 1 £50,000 +16.27% 1
Walsall -9 1 £33,500 -6.94%
Birmingham -11 1 £35,000 +8.52%
Twickenham - 1 £30,000 -
Cambridgeshire - 1 £32,500 -
Rochdale - 1 £25,000 -
Sheffield - 1 £27,500 -
Cardiff - 1 £30,000 -
Cheadle - 1 £35,000 -

3rd Line Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 28 May 2016, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 119 (72.56%) VMware
2 115 (70.12%) Windows
3 105 (64.02%) Active Directory
4 104 (63.41%) Microsoft
5 84 (51.22%) Windows Server
6 75 (45.73%) MS Exchange
7 72 (43.90%) Firewall
8 69 (42.07%) Windows Server 2008
9 68 (41.46%) VMware Infrastructure
10 61 (37.20%) Hyper-V
11 58 (35.37%) Windows Server 2012
12 52 (31.71%) SAN
12 52 (31.71%) ITIL
13 46 (28.05%) Exchange Server 2013
13 46 (28.05%) Cisco
14 38 (23.17%) LAN
15 37 (22.56%) MS Office
16 36 (21.95%) SQL
17 34 (20.73%) Windows 7
18 33 (20.12%) Citrix
19 32 (19.51%) Exchange Server 2010
20 31 (18.90%) Linux
21 30 (18.29%) SQL Server
21 30 (18.29%) Microsoft Certification
21 30 (18.29%) Finance
22 29 (17.68%) Windows Server 2003
22 29 (17.68%) MS Excel
22 29 (17.68%) Office 365
23 28 (17.07%) WAN
24 27 (16.46%) Project Management

3rd Line Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (45.73%) MS Exchange
2 46 (28.05%) Exchange Server 2013
3 32 (19.51%) Exchange Server 2010
4 27 (16.46%) Exchange Server 2007
5 26 (15.85%) IIS
6 22 (13.41%) SharePoint
7 13 (7.93%) Exchange Server 2000
8 11 (6.71%) Apache
9 8 (4.88%) Site Server
10 3 (1.83%) Skype for Business
11 2 (1.22%) Exchange Server 2003
11 2 (1.22%) SAS
11 2 (1.22%) SharePoint 2013
12 1 (0.61%) JBoss
12 1 (0.61%) OpenStack
12 1 (0.61%) SharePoint 2010
12 1 (0.61%) Tomcat
Applications
1 37 (22.56%) MS Office
2 29 (17.68%) MS Excel
3 1 (0.61%) MS PowerPoint
Business Applications
1 1 (0.61%) Dynamics CRM
Cloud Services
1 29 (17.68%) Office 365
2 3 (1.83%) IaaS
3 2 (1.22%) Mimecast
4 1 (0.61%) Amazon AWS
4 1 (0.61%) Microsoft Azure
4 1 (0.61%) SaaS
Communications & Networking
1 72 (43.90%) Firewall
2 52 (31.71%) SAN
3 38 (23.17%) LAN
4 28 (17.07%) WAN
5 26 (15.85%) NAS
5 26 (15.85%) TCP/IP
6 23 (14.02%) VPN
7 16 (9.76%) iSCSI
8 15 (9.15%) Fibre Channel
9 13 (7.93%) VLAN
10 9 (5.49%) DNS
11 8 (4.88%) VoIP
12 7 (4.27%) Ethernet
13 6 (3.66%) DHCP
14 5 (3.05%) NetScaler
15 4 (2.44%) IPv4
16 3 (1.83%) SNMP
17 2 (1.22%) IPsec
17 2 (1.22%) MPLS
17 2 (1.22%) Wireless
Database & Business Intelligence
1 30 (18.29%) SQL Server
2 13 (7.93%) MySQL
3 8 (4.88%) SQL Server 2005
4 4 (2.44%) SQL Server 2012
5 2 (1.22%) IBM InfoSphere
6 1 (0.61%) Crystal Reports
6 1 (0.61%) DB2
6 1 (0.61%) Hadoop
6 1 (0.61%) Oracle Database
6 1 (0.61%) SQL Server 2008
6 1 (0.61%) SQL Server Reporting Services
Development Applications
1 2 (1.22%) VSS/SourceSafe
2 1 (0.61%) JIRA
General
1 30 (18.29%) Finance
2 18 (10.98%) Retail
3 3 (1.83%) Telecoms
4 2 (1.22%) Billing
4 2 (1.22%) Law
5 1 (0.61%) Banking
5 1 (0.61%) Electronics
5 1 (0.61%) Investment Banking
5 1 (0.61%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.22%) Middleware
2 1 (0.61%) 802.1X
2 1 (0.61%) JSP
2 1 (0.61%) XML
2 1 (0.61%) XSL
Miscellaneous
1 20 (12.20%) Data Centre
2 16 (9.76%) Analytical Skills
3 12 (7.32%) Clustering
4 10 (6.10%) Private Cloud
5 8 (4.88%) Blackberry
6 7 (4.27%) Handset
6 7 (4.27%) Tandem
7 5 (3.05%) VCE vBlock
8 4 (2.44%) HP StoreVirtual
9 2 (1.22%) Driving Licence
9 2 (1.22%) User Experience
10 1 (0.61%) BYOD
10 1 (0.61%) EPoS
10 1 (0.61%) FlexPod
10 1 (0.61%) HP Storage
10 1 (0.61%) Life Science
10 1 (0.61%) PKI
10 1 (0.61%) Video Conferencing
Operating Systems
1 115 (70.12%) Windows
2 84 (51.22%) Windows Server
3 69 (42.07%) Windows Server 2008
4 58 (35.37%) Windows Server 2012
5 34 (20.73%) Windows 7
6 31 (18.90%) Linux
7 29 (17.68%) Windows Server 2003
8 27 (16.46%) Windows 8
9 21 (12.80%) Windows 10
10 13 (7.93%) Windows 2000 Server
11 10 (6.10%) Unix
12 9 (5.49%) Windows XP
13 8 (4.88%) Android
13 8 (4.88%) Apple iOS
14 5 (3.05%) CentOS
14 5 (3.05%) Mac OS X
15 3 (1.83%) AIX
15 3 (1.83%) Data ONTAP
16 2 (1.22%) HPUX
16 2 (1.22%) Solaris
Processes & Methodologies
1 52 (31.71%) ITIL
2 27 (16.46%) Project Management
3 19 (11.59%) Change Management
4 13 (7.93%) Mentoring
5 10 (6.10%) Change Control
5 10 (6.10%) Continuous Improvement
5 10 (6.10%) Disaster Recovery
5 10 (6.10%) Risk Assessment
6 9 (5.49%) Configuration Management
6 9 (5.49%) High Availability
6 9 (5.49%) Root Cause Analysis
6 9 (5.49%) Time Management
6 9 (5.49%) Validation
7 8 (4.88%) Business Continuity
7 8 (4.88%) Server Building
7 8 (4.88%) Software Licensing
8 7 (4.27%) Capacity Planning
9 5 (3.05%) Kalman Filter
9 5 (3.05%) Problem Management
9 5 (3.05%) Web Filtering
Programming Languages
1 36 (21.95%) SQL
2 15 (9.15%) PowerShell
3 2 (1.22%) Java
3 2 (1.22%) Shell Script
4 1 (0.61%) Bash Shell
4 1 (0.61%) Korn
4 1 (0.61%) Perl
Qualifications
1 30 (18.29%) Microsoft Certification
2 16 (9.76%) SC Cleared
2 16 (9.76%) Security Cleared
3 13 (7.93%) MCSE
4 9 (5.49%) CCNA
4 9 (5.49%) Cisco Certification
4 9 (5.49%) MCDST
5 7 (4.27%) MCSA
6 5 (3.05%) Citrix Certification
6 5 (3.05%) VMware Certified Professional (VCP)
7 4 (2.44%) CCNP
7 4 (2.44%) MCITP
8 3 (1.83%) MCP
8 3 (1.83%) NCDA
9 2 (1.22%) Degree
9 2 (1.22%) NCIE
10 1 (0.61%) CCA
10 1 (0.61%) CCAA
10 1 (0.61%) ITIL Certification
10 1 (0.61%) MCTS
Quality Assurance & Compliance
1 26 (15.85%) SLA
2 2 (1.22%) Data Quality
System Software
1 105 (64.02%) Active Directory
2 68 (41.46%) VMware Infrastructure
3 61 (37.20%) Hyper-V
4 24 (14.63%) Terminal Services
5 16 (9.76%) VMware ESX
6 15 (9.15%) XenApp
6 15 (9.15%) XenDesktop
7 14 (8.54%) vSphere
8 13 (7.93%) Microsoft App-V
9 10 (6.10%) BitLocker
10 5 (3.05%) XenServer
11 3 (1.83%) VMware ESXi
12 1 (0.61%) KVM
12 1 (0.61%) Xen
Systems Management
1 18 (10.98%) Backup Exec
2 16 (9.76%) SCCM
3 10 (6.10%) Icinga
4 9 (5.49%) McAfee ePO
5 3 (1.83%) Microsoft Data Protection Manager
5 3 (1.83%) SCOM
6 2 (1.22%) NetBackup
6 2 (1.22%) XenMobile
7 1 (0.61%) Ansible
7 1 (0.61%) cPanel
7 1 (0.61%) EdgeSight
7 1 (0.61%) Legato
7 1 (0.61%) Oracle RMAN
7 1 (0.61%) Puppet
7 1 (0.61%) Red Hat Satellite
7 1 (0.61%) SCOrch
7 1 (0.61%) SCSM
7 1 (0.61%) SCVMM
7 1 (0.61%) Symantec Enterprise Vault
Vendors
1 119 (72.56%) VMware
2 104 (63.41%) Microsoft
3 46 (28.05%) Cisco
4 33 (20.12%) Citrix
5 15 (9.15%) HP
5 15 (9.15%) NetApp
6 13 (7.93%) Avaya
7 12 (7.32%) EMC
7 12 (7.32%) Veeam
8 11 (6.71%) Fortinet
9 9 (5.49%) Intel Security
10 7 (4.27%) Becrypt
10 7 (4.27%) Genesys
10 7 (4.27%) IBM
11 6 (3.66%) Dell
12 3 (1.83%) Apple
12 3 (1.83%) arcserve
12 3 (1.83%) Oracle
12 3 (1.83%) Red Hat
12 3 (1.83%) Symantec
Leeds, West Yorkshire
Connected IT
Salary: £30000 - £45000 per annum + Car + Bonus + Benefits
Posted: Yesterday
London
Technology Services Group
Salary: Competitive
Posted: 2 days ago
Richmond, Surrey
Bluetownonline
Salary: £20000 - £45000 per annum
Posted: 4 days ago
London
Capita plc
Salary: £Negotiable
Posted: 10 days ago
Bath, Avon
Eden Lea UK Limited
Salary: From £27,000 to £30,000 per annum
Posted: 2 days ago
Reading, Berkshire
Coal IT Services
Salary: £45,000 per annum Plus Excellent Package
Posted: 5 days ago
North East
Hewlett Packard Enterprise
Posted: 17 days ago