The statistics below represent IT jobs advertised across the UK that had 3rd Line Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 850 890 878
Rank change year-on-year
+40 -12
Permanent jobs requiring a 3rd Line Technical Support 31 84 116
As % of all permanent IT jobs located in the UK 0.035% 0.079% 0.10%
As % of the Job Titles category 0.036% 0.082% 0.11%
Number of salaries quoted 30 81 106
Median salary £35,000 £37,500 £36,000
Median salary % change year-on-year
-6.66% +4.16%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £47,500 £43,000 £47,750
UK excluding London median salary £32,500 £37,500 £34,000
% change year-on-year
-13.33% +10.29%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86630 102774 109716
As % of all permanent IT jobs located in the UK 96.44% 96.55% 96.65%
Number of salaries quoted 71903 85678 90819
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

3rd Line Technical Support
Jobs Demand Trend

The demand trend of job ads that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 8 December 2016 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 31 £35,000 -4.10% 6
South East +62 8 £42,500 +13.33% 1
London +7 6 £40,000 +9.58% 1
West Midlands +6 6 £32,500 +35.41% 1
West Yorkshire +37 5 £32,500 - 1
Yorkshire +18 5 £32,500 -7.14% 2
Berkshire +53 4 £47,500 -2.56% 1
City of London +29 4 £46,500 -7.00%
Reading - 4 £47,500 - 1
Wetherby - 4 £32,500 -
South West - 3 £30,000 -
Oxfordshire +28 2 £33,750 -10.00%
Surrey +24 2 £40,000 +6.66%
Burton-upon-Trent -1 2 £32,500 +35.41%
Staffordshire -8 2 £32,500 +35.41% 1
Manchester -15 2 £38,000 -11.62%
North West -26 2 £38,000 -11.62% 1
Bristol - 2 £33,750 -
Birmingham - 2 £35,000 -
Shropshire - 2 £26,500 -
Telford - 2 £26,500 -
East Midlands - 1 £35,000 -
Nottinghamshire - 1 £35,000 -
Devon - 1 £30,000 -
Woking - 1 £42,500 -
Solihull - 1 £37,500 -
Oxford - 1 £32,500 -
Nottingham - 1 £35,000 -
Leeds - 1 £30,500 - 1
Leatherhead - 1 £37,500 -

3rd Line Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 8 December 2016, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 60 (71.43%) Windows
2 53 (63.10%) Microsoft
3 49 (58.33%) Active Directory
4 38 (45.24%) MS Excel
4 38 (45.24%) Windows Server
5 37 (44.05%) VMware
6 34 (40.48%) SQL Server
7 33 (39.29%) SQL
8 31 (36.90%) Windows Server 2008
9 29 (34.52%) MS Exchange
10 25 (29.76%) Hyper-V
10 25 (29.76%) MS Office
10 25 (29.76%) Microsoft Certification
10 25 (29.76%) SAN
11 20 (23.81%) WAN
11 20 (23.81%) IIS
11 20 (23.81%) Linux
11 20 (23.81%) Office 365
12 18 (21.43%) Windows Server 2012
12 18 (21.43%) LAN
13 17 (20.24%) Citrix
14 16 (19.05%) Firewall
14 16 (19.05%) Windows Server 2003
14 16 (19.05%) VMware Infrastructure
15 15 (17.86%) Exchange Server 2010
16 14 (16.67%) Veeam
16 14 (16.67%) Replication
16 14 (16.67%) Finance
16 14 (16.67%) ITIL
17 13 (15.48%) Windows 7

3rd Line Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (34.52%) MS Exchange
2 20 (23.81%) IIS
3 15 (17.86%) Exchange Server 2010
4 11 (13.10%) Exchange Server 2007
5 10 (11.90%) Exchange Server 2013
6 8 (9.52%) SharePoint
6 8 (9.52%) Skype for Business
7 4 (4.76%) Apache
8 2 (2.38%) Blackberry Enterprise Server
8 2 (2.38%) CMS
8 2 (2.38%) Site Server
9 1 (1.19%) Exchange Server 2003
Applications
1 38 (45.24%) MS Excel
2 25 (29.76%) MS Office
Cloud Services
1 20 (23.81%) Office 365
2 8 (9.52%) Microsoft Azure
3 7 (8.33%) SaaS
4 5 (5.95%) Amazon AWS
5 3 (3.57%) Yammer
6 2 (2.38%) Mimecast
7 1 (1.19%) OneDrive
Communications & Networking
1 25 (29.76%) SAN
2 20 (23.81%) WAN
3 18 (21.43%) LAN
4 16 (19.05%) Firewall
5 12 (14.29%) TCP/IP
6 11 (13.10%) VLAN
7 10 (11.90%) DNS
8 9 (10.71%) VPN
9 7 (8.33%) DHCP
9 7 (8.33%) NAS
10 5 (5.95%) VoIP
11 4 (4.76%) Skype
11 4 (4.76%) Wireless
12 3 (3.57%) IP Telephony
12 3 (3.57%) PBX
12 3 (3.57%) Unified Communications
13 2 (2.38%) Internet
13 2 (2.38%) iSCSI
13 2 (2.38%) Network Security
14 1 (1.19%) BGP
Database & Business Intelligence
1 34 (40.48%) SQL Server
2 8 (9.52%) SQL Server 2008
3 5 (5.95%) DB2
4 4 (4.76%) MySQL
5 2 (2.38%) SQL Server Integration Services
5 2 (2.38%) SQL Server Reporting Services
6 1 (1.19%) SQL Server 2005
6 1 (1.19%) SQL Server 2012
General
1 14 (16.67%) Finance
2 3 (3.57%) Advertising
2 3 (3.57%) Automotive
2 3 (3.57%) Manufacturing
2 3 (3.57%) Telecoms
3 1 (1.19%) Banking
3 1 (1.19%) Law
3 1 (1.19%) Legal
Libraries, Frameworks & Software Standards
1 7 (8.33%) .NET
2 2 (2.38%) Web Services
2 2 (2.38%) XML
2 2 (2.38%) XSLT
Miscellaneous
1 14 (16.67%) Replication
2 6 (7.14%) Analytical Skills
2 6 (7.14%) Clustering
2 6 (7.14%) Data Centre
2 6 (7.14%) Video Conferencing
3 4 (4.76%) Blackberry
3 4 (4.76%) Driving Licence
3 4 (4.76%) Handset
3 4 (4.76%) Private Cloud
4 1 (1.19%) HP StoreVirtual
4 1 (1.19%) Hybrid Cloud
Operating Systems
1 60 (71.43%) Windows
2 38 (45.24%) Windows Server
3 31 (36.90%) Windows Server 2008
4 20 (23.81%) Linux
5 18 (21.43%) Windows Server 2012
6 16 (19.05%) Windows Server 2003
7 13 (15.48%) Windows 7
8 9 (10.71%) Unix
9 5 (5.95%) AIX
9 5 (5.95%) HPUX
9 5 (5.95%) Solaris
10 4 (4.76%) Red Hat Enterprise Linux
10 4 (4.76%) SUSE
10 4 (4.76%) Windows 8
10 4 (4.76%) Windows XP
11 3 (3.57%) Windows 10
12 2 (2.38%) Mac OS X
12 2 (2.38%) Ubuntu
13 1 (1.19%) Apple iOS
13 1 (1.19%) Debian
Processes & Methodologies
1 14 (16.67%) ITIL
2 7 (8.33%) B2B
2 7 (8.33%) E-Procurement
3 6 (7.14%) Project Management
4 5 (5.95%) Continuous Improvement
4 5 (5.95%) Mentoring
4 5 (5.95%) Virtual Infrastructure
5 4 (4.76%) Change Control
5 4 (4.76%) Risk Assessment
5 4 (4.76%) Validation
6 3 (3.57%) Logistics
6 3 (3.57%) Virtual Environments
7 2 (2.38%) Content Management
7 2 (2.38%) Data Management
7 2 (2.38%) Document Management
7 2 (2.38%) Migration
7 2 (2.38%) Presales
7 2 (2.38%) Server Building
7 2 (2.38%) Time Management
7 2 (2.38%) Web Development
Programming Languages
1 33 (39.29%) SQL
2 7 (8.33%) PowerShell
2 7 (8.33%) VB
3 4 (4.76%) C
3 4 (4.76%) Shell Script
4 2 (2.38%) PHP
4 2 (2.38%) T-SQL
4 2 (2.38%) VB6
Qualifications
1 25 (29.76%) Microsoft Certification
2 12 (14.29%) MCSA
3 9 (10.71%) MCP
3 9 (10.71%) MCSE
4 8 (9.52%) Cisco Certification
5 7 (8.33%) Citrix Certification
6 6 (7.14%) CCNA
7 4 (4.76%) MCDST
7 4 (4.76%) SC Cleared
7 4 (4.76%) Security Cleared
8 3 (3.57%) MCITP
8 3 (3.57%) VMware Certified Professional (VCP)
9 2 (2.38%) Degree
9 2 (2.38%) MCTS
10 1 (1.19%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (5.95%) SLA
2 1 (1.19%) PCI DSS
System Software
1 49 (58.33%) Active Directory
2 25 (29.76%) Hyper-V
3 16 (19.05%) VMware Infrastructure
4 8 (9.52%) XenApp
5 6 (7.14%) Terminal Services
6 5 (5.95%) VMware ESXi
7 4 (4.76%) BitLocker
7 4 (4.76%) Microsoft App-V
7 4 (4.76%) vSphere
8 3 (3.57%) XenDesktop
9 1 (1.19%) Virtual Desktop
9 1 (1.19%) XenServer
Systems Management
1 12 (14.29%) Backup Exec
2 11 (13.10%) SCCM
3 7 (8.33%) Norton AntiVirus
4 4 (4.76%) Icinga
5 3 (3.57%) NetBackup
6 2 (2.38%) EMC NetWorker
6 2 (2.38%) Legato
7 1 (1.19%) HP Data Protector
7 1 (1.19%) Microsoft Data Protection Manager
7 1 (1.19%) SCOM
7 1 (1.19%) SCSM
7 1 (1.19%) SCVMM
7 1 (1.19%) Symantec Enterprise Vault
7 1 (1.19%) vMotion
Vendors
1 53 (63.10%) Microsoft
2 37 (44.05%) VMware
3 17 (20.24%) Citrix
4 14 (16.67%) Veeam
5 11 (13.10%) Cisco
6 10 (11.90%) EMC
7 9 (10.71%) Symantec
8 8 (9.52%) Sophos
9 7 (8.33%) Kaspersky
10 6 (7.14%) NetApp
11 5 (5.95%) HP
11 5 (5.95%) Novell
11 5 (5.95%) Oracle
11 5 (5.95%) Red Hat
11 5 (5.95%) Sybase
12 4 (4.76%) Avaya
12 4 (4.76%) Becrypt
12 4 (4.76%) Fortinet
12 4 (4.76%) Hitachi
12 4 (4.76%) Sun
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