The first table below looks at the demand for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 853 844 846
Rank change year-on-year
-9 +2
Permanent jobs requiring a 3rd Line Technical Support 50 47 61
As % of all permanent IT jobs located in the UK 0.042% 0.043% 0.049%
As % of the Job Titles category 0.044% 0.045% 0.052%
Number of salaries quoted 48 41 61
Average salary £35,000 £32,500 £35,000
Average salary % change year-on-year
+7.69% -7.14%
90% offered a salary of more than £28,500 £29,500 £27,000
10% offered a salary of more than £45,000 £38,500 £40,100
UK excluding London average salary £35,000 £31,000 £35,000
% change year-on-year
+12.90% -11.42%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
112468 104615 118208
As % of all permanent IT jobs located in the UK 94.52% 94.70% 94.82%
Number of salaries quoted 91225 86993 101313
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 24 April 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 23 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -26 50 £35,000 +7.69% 5
South East -8 17 £31,500 -16.00% 1
London -37 17 £40,000 +6.95%
North West +18 11 £35,000 - 2
Cheshire - 7 £42,500 -
Hampshire -9 5 £35,000 -6.66%
West Sussex - 5 £29,000 -
Surrey +15 4 £26,500 -10.92%
Manchester +8 4 £29,000 -17.14% 2
Berkshire +4 4 £45,000 +16.88% 1
West Midlands +17 3 £28,500 -0.86% 2
South West -6 2 £35,000 +18.64%
Reading -8 2 £45,000 +50.00%
City of London -14 2 £41,750 -29.23%
Guildford - 2 £26,500 -
Solihull - 2 £28,500 -
Warrington - 2 £31,250 -
Winchester - 2 £31,500 -
Bracknell - 2 £37,500 -
Bristol - 2 £35,000 -
Farnborough - 2 £35,000 -
Cheadle - 1 - - 2
Coventry - 1 £36,645 - 1

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 24 April 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 105 (93.75%) Windows
2 83 (74.11%) Microsoft
3 52 (46.43%) MS Exchange
4 49 (43.75%) SQL Server
5 46 (41.07%) Active Directory
6 45 (40.18%) VMware
7 43 (38.39%) Microsoft Certification
8 41 (36.61%) ITIL
9 37 (33.04%) Windows Server 2008
10 36 (32.14%) Windows Server 2003
11 34 (30.36%) MS Excel
12 33 (29.46%) VMware Infrastructure
13 31 (27.68%) SQL
13 31 (27.68%) Firewall
14 30 (26.79%) Citrix
15 29 (25.89%) MS Office
16 28 (25.00%) Hyper-V
17 25 (22.32%) MCSE
18 24 (21.43%) DNS
19 22 (19.64%) Degree
20 21 (18.75%) MCITP
21 19 (16.96%) XenApp
21 19 (16.96%) TCP/IP
22 15 (13.39%) Python
22 15 (13.39%) VBScript
22 15 (13.39%) Linux
22 15 (13.39%) Windows 7
23 14 (12.50%) ETRM
23 14 (12.50%) MCP
23 14 (12.50%) IIS

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 24 April 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (46.43%) MS Exchange
2 14 (12.50%) IIS
3 11 (9.82%) Exchange Server 2010
4 8 (7.14%) Lync
4 8 (7.14%) Exchange Server 2007
5 6 (5.36%) SharePoint
6 5 (4.46%) Exchange Server 2003
7 3 (2.68%) Exchange Server 2013
8 2 (1.79%) SharePoint Server
8 2 (1.79%) BizTalk Server
9 1 (0.89%) SAS
9 1 (0.89%) Tomcat
9 1 (0.89%) Lotus Domino
9 1 (0.89%) GroupWise
Applications
1 34 (30.36%) MS Excel
2 29 (25.89%) MS Office
3 2 (1.79%) MS Visio
Business Applications
1 4 (3.57%) assyst
1 4 (3.57%) Remedy ITSM
Cloud Services
1 8 (7.14%) Office 365
2 6 (5.36%) IaaS
3 2 (1.79%) Microsoft Azure
3 2 (1.79%) SaaS
4 1 (0.89%) Cloud Computing
4 1 (0.89%) PaaS
Communications & Networking
1 31 (27.68%) Firewall
2 24 (21.43%) DNS
3 19 (16.96%) TCP/IP
4 12 (10.71%) Wireless
4 12 (10.71%) LAN
4 12 (10.71%) WAN
5 11 (9.82%) DHCP
6 10 (8.93%) VPN
7 8 (7.14%) SAN
8 7 (6.25%) VoIP
8 7 (6.25%) NAS
9 5 (4.46%) Internet
9 5 (4.46%) MPLS
10 3 (2.68%) NetScaler
11 2 (1.79%) Wi-Fi
11 2 (1.79%) X.509
11 2 (1.79%) LDAP
11 2 (1.79%) Kerberos
11 2 (1.79%) SSL
12 1 (0.89%) HTTP
Database & Business Intelligence
1 49 (43.75%) SQL Server
2 6 (5.36%) SQL Server 2008
3 5 (4.46%) SQL Server Reporting Services
4 2 (1.79%) SQL Server 2005
5 1 (0.89%) MySQL
General
1 14 (12.50%) Front Office
2 5 (4.46%) Games
2 5 (4.46%) Back Office
2 5 (4.46%) Finance
3 3 (2.68%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.79%) Software Packaging
1 2 (1.79%) .NET
1 2 (1.79%) SAML
2 1 (0.89%) SailPoint
Miscellaneous
1 9 (8.04%) Enterprise Storage
2 5 (4.46%) Blackberry
3 4 (3.57%) EqualLogic
4 1 (0.89%) Thin Client
4 1 (0.89%) Fat Client
4 1 (0.89%) SecurID
4 1 (0.89%) PKI
Operating Systems
1 105 (93.75%) Windows
2 37 (33.04%) Windows Server 2008
3 36 (32.14%) Windows Server 2003
4 15 (13.39%) Linux
4 15 (13.39%) Windows 7
5 14 (12.50%) Windows XP
6 13 (11.61%) Windows 8
7 8 (7.14%) Windows Server 2012
8 3 (2.68%) UNIX
8 3 (2.68%) Windows 2000
9 1 (0.89%) Apple iOS
9 1 (0.89%) Android
9 1 (0.89%) CentOS
9 1 (0.89%) Windows Mobile
Processes & Methodologies
1 41 (36.61%) ITIL
2 14 (12.50%) ETRM
3 8 (7.14%) CRM
4 7 (6.25%) Service Management
4 7 (6.25%) Service Delivery
5 6 (5.36%) Performance Monitoring
6 5 (4.46%) Root Cause Analysis
7 4 (3.57%) Migration
7 4 (3.57%) Project Management
8 3 (2.68%) Security Management
9 2 (1.79%) Incident Management
9 2 (1.79%) Project Planning
9 2 (1.79%) Product Management
9 2 (1.79%) Network Management
9 2 (1.79%) Continuous Improvement
9 2 (1.79%) Workflow
9 2 (1.79%) Information Security
9 2 (1.79%) Configuration Management
10 1 (0.89%) PRINCE
10 1 (0.89%) PRINCE2
Programming Languages
1 31 (27.68%) SQL
2 15 (13.39%) Python
2 15 (13.39%) VBScript
3 2 (1.79%) PowerShell
3 2 (1.79%) C
4 1 (0.89%) Shell Script
4 1 (0.89%) Java
4 1 (0.89%) Perl
4 1 (0.89%) Korn
Qualifications
1 43 (38.39%) Microsoft Certification
2 25 (22.32%) MCSE
3 22 (19.64%) Degree
4 21 (18.75%) MCITP
5 14 (12.50%) MCP
5 14 (12.50%) MCSA
6 11 (9.82%) MCTS
7 8 (7.14%) ITIL Certification
8 6 (5.36%) Security Cleared
9 5 (4.46%) Citrix Certification
10 4 (3.57%) CCA
11 3 (2.68%) HND
11 3 (2.68%) VMware Certified Professional (VCP)
12 2 (1.79%) SC Cleared
12 2 (1.79%) Cisco Certification
13 1 (0.89%) CCEA
13 1 (0.89%) CCAA
Quality Assurance & Compliance
1 1 (0.89%) SLA
1 1 (0.89%) ISO/IEC 27001
System Software
1 46 (41.07%) Active Directory
2 33 (29.46%) VMware Infrastructure
3 28 (25.00%) Hyper-V
4 19 (16.96%) XenApp
5 14 (12.50%) VMware ESX
6 7 (6.25%) Terminal Services
7 6 (5.36%) XenDesktop
8 4 (3.57%) vSphere
9 3 (2.68%) XenServer
9 3 (2.68%) Microsoft Virtual Server
10 2 (1.79%) Microsoft App-V
11 1 (0.89%) vCloud
Systems Management
1 9 (8.04%) NetBackup
2 6 (5.36%) SCCM
3 5 (4.46%) McAfee ePO
4 3 (2.68%) WSUS
5 2 (1.79%) SCOM
6 1 (0.89%) MAILsweeper
6 1 (0.89%) Symantec Endpoint Protection
6 1 (0.89%) Forefront Identity Manager
6 1 (0.89%) DatAdvantage
Vendors
1 83 (74.11%) Microsoft
2 45 (40.18%) VMware
3 30 (26.79%) Citrix
4 14 (12.50%) Reuters
4 14 (12.50%) Bloomberg
5 12 (10.71%) Cisco
6 9 (8.04%) HP
6 9 (8.04%) Veritas
7 8 (7.14%) Dell
8 6 (5.36%) AppSense
8 6 (5.36%) Toshiba
9 5 (4.46%) NetApp
9 5 (4.46%) EMC
9 5 (4.46%) Intel
9 5 (4.46%) IBM
9 5 (4.46%) Remedy
9 5 (4.46%) McAfee
10 4 (3.57%) BMC
10 4 (3.57%) Juniper
11 2 (1.79%) SonicWALL
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: To £40K (depending upon experience) + Excellent Benefits
Posted: 23 hours ago
West Midlands
networx
Posted: 4 days ago
Cheadle, Cheshire
Evolution Recruitment Solutions
Salary: 40,000 - 45,000
Posted: 6 days ago
Coventry, West Midlands (County)
networx
Salary: £35,704 to £37,586 with further progression based on merit
Posted: 6 days ago
Coventry
Networx Recruitment
Salary: £35,704 to £37,586 with further progression based on merit (pay award pending)
Posted: 6 days ago
Cheadle, Cheshire
Avecto Ltd
Salary: Excellent
Posted: 21 days ago
Newbury, Berkshire
Netteam Consultants Ltd
Salary: From £28,000 to £35,000 per annum + Car & Phone Allowance
Posted: 22 days ago