The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 855 892 831
Rank change year-on-year
+37 -61
Permanent jobs requiring a 3rd Line Technical Support 48 48 50
As % of all permanent IT jobs located in the UK 0.043% 0.040% 0.044%
As % of the Job Titles category 0.046% 0.042% 0.047%
Number of salaries quoted 38 45 43
Average salary £36,250 £35,000 £32,500
Average salary % change year-on-year
+3.57% +7.69%
90% offered a salary of more than £24,500 £28,000 £27,900
10% offered a salary of more than £47,250 £43,750 £38,500
UK excluding London average salary £35,000 £31,500 £31,750
% change year-on-year
+11.11% -0.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104884 114227 107029
As % of all permanent IT jobs located in the UK 94.65% 94.59% 94.74%
Number of salaries quoted 85795 92537 89098
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 17 April 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 47 £36,500 +4.28% 3
South East -6 12 £45,000 +48.76%
London +5 11 £37,500 -6.25%
Berkshire +9 9 £47,500 +15.15%
North West +2 8 £35,000 - 1
South West -5 8 £37,500 +7.14% 1
Yorkshire - 6 £24,500 -
Cheshire +5 5 £32,500 -23.52%
West Yorkshire - 5 £24,500 -
Gloucestershire - 5 £40,750 - 1
Leeds - 5 £24,500 -
Warrington +16 3 - -
Manchester +4 3 £35,000 +20.68% 1
Bracknell +4 3 £50,000 +33.33%
Gloucester - 3 - -
City of London +27 2 £37,500 -
East Midlands - 2 £36,000 -
Wiltshire - 2 - -
Swindon - 2 - -
Wilmslow - 2 £32,500 -
Wokingham - 2 £32,500 -
Birmingham +1 1 £36,000 +7.46%
Reading -7 1 £45,000 -
West Midlands -16 1 £36,000 +16.12%
Derbyshire - 1 £25,500 -
Dorset - 1 £32,500 -
Walsall - 1 £36,000 -
Buckinghamshire - 1 £40,000 -
Leicestershire - 1 £36,000 -
North Yorkshire - 1 £37,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 90 (75.63%) Microsoft
2 87 (73.11%) Windows
3 77 (64.71%) MS Exchange
4 76 (63.87%) Active Directory
5 75 (63.03%) Cisco
6 68 (57.14%) VMware
7 58 (48.74%) Citrix
8 55 (46.22%) Hyper-V
9 53 (44.54%) VMware Infrastructure
10 50 (42.02%) SAN
11 49 (41.18%) Microsoft Certification
11 49 (41.18%) SQL Server
12 43 (36.13%) Windows Server 2008
13 42 (35.29%) MCSE
14 40 (33.61%) MS Excel
15 38 (31.93%) Firewall
15 38 (31.93%) Windows Server 2012
15 38 (31.93%) Exchange Server 2013
16 35 (29.41%) XenDesktop
17 31 (26.05%) vSphere
17 31 (26.05%) Citrix Certification
18 28 (23.53%) TCP/IP
18 28 (23.53%) Dell
18 28 (23.53%) ITIL
18 28 (23.53%) SQL
18 28 (23.53%) Wireless
18 28 (23.53%) XenApp
18 28 (23.53%) XenServer
19 27 (22.69%) MCSA
20 26 (21.85%) VoIP

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (64.71%) MS Exchange
2 38 (31.93%) Exchange Server 2013
3 25 (21.01%) SharePoint
3 25 (21.01%) Exchange Server 2003
4 20 (16.81%) Exchange Server 2010
5 16 (13.45%) IIS
6 8 (6.72%) Exchange Server 2007
6 8 (6.72%) Lync
7 5 (4.20%) Blackberry Enterprise Server
8 2 (1.68%) Moodle
9 1 (0.84%) BizTalk Server
Applications
1 40 (33.61%) MS Excel
2 17 (14.29%) MS Office
3 1 (0.84%) Photoshop
3 1 (0.84%) AutoCAD
Business Applications
1 1 (0.84%) SAP Oil and Gas
Cloud Services
1 19 (15.97%) Office 365
2 8 (6.72%) SaaS
3 2 (1.68%) Amazon AWS
3 2 (1.68%) IaaS
Communications & Networking
1 50 (42.02%) SAN
2 38 (31.93%) Firewall
3 28 (23.53%) Wireless
3 28 (23.53%) TCP/IP
4 26 (21.85%) VoIP
5 25 (21.01%) DNS
6 23 (19.33%) VPN
7 17 (14.29%) DHCP
8 13 (10.92%) LAN
9 10 (8.40%) Broadband
9 10 (8.40%) WAN
9 10 (8.40%) NAS
10 9 (7.56%) Wireshark
10 9 (7.56%) iSCSI
10 9 (7.56%) NetScaler
11 6 (5.04%) VLAN
12 4 (3.36%) Junos
12 4 (3.36%) Fibre Channel
12 4 (3.36%) Internet
13 3 (2.52%) 3G
Database & Business Intelligence
1 49 (41.18%) SQL Server
2 6 (5.04%) SQL Server 2008
3 5 (4.20%) SQL Server 2005
4 3 (2.52%) Oracle Database
5 1 (0.84%) SQL Server 2012
Development Applications
1 1 (0.84%) Visual Studio
General
1 11 (9.24%) Finance
2 5 (4.20%) Telecoms
3 4 (3.36%) Advertising
4 2 (1.68%) Retail
4 2 (1.68%) Financial Institution
5 1 (0.84%) Back Office
5 1 (0.84%) Electronics
5 1 (0.84%) Legal
5 1 (0.84%) Manufacturing
5 1 (0.84%) Marketing
5 1 (0.84%) Banking
Libraries, Frameworks & Software Standards
1 3 (2.52%) Web Services
2 2 (1.68%) JTAPI
2 2 (1.68%) Application Packaging
3 1 (0.84%) WCF
3 1 (0.84%) Regular Expression
3 1 (0.84%) XML
3 1 (0.84%) HTML
3 1 (0.84%) .NET
3 1 (0.84%) ASP.NET
Miscellaneous
1 15 (12.61%) Blackberry
2 14 (11.76%) Clustering
3 4 (3.36%) Private Cloud
4 3 (2.52%) EqualLogic
5 2 (1.68%) Mobile App
5 2 (1.68%) Analytical Skills
5 2 (1.68%) FMCG
5 2 (1.68%) VLE
5 2 (1.68%) Tandem
5 2 (1.68%) CMDB
6 1 (0.84%) Fat Client
6 1 (0.84%) DTV
6 1 (0.84%) CLARiiON
6 1 (0.84%) PKI
6 1 (0.84%) Thin Client
6 1 (0.84%) Enterprise Software
6 1 (0.84%) User Experience
Operating Systems
1 87 (73.11%) Windows
2 43 (36.13%) Windows Server 2008
3 38 (31.93%) Windows Server 2012
4 24 (20.17%) Windows Server 2003
5 23 (19.33%) Windows XP
6 22 (18.49%) Windows 8
7 18 (15.13%) Windows 7
8 14 (11.76%) Linux
9 2 (1.68%) Mac OS
10 1 (0.84%) Windows Vista
10 1 (0.84%) UNIX
Processes & Methodologies
1 28 (23.53%) ITIL
2 10 (8.40%) Root Cause Analysis
2 10 (8.40%) Kalman Filter
3 9 (7.56%) Project Management
3 9 (7.56%) Service Management
4 8 (6.72%) Mentoring
5 7 (5.88%) Business Continuity
6 4 (3.36%) Migration
6 4 (3.36%) Disaster Recovery
6 4 (3.36%) Mobile Device Management
7 2 (1.68%) Change Control
7 2 (1.68%) DevOps
7 2 (1.68%) Incident Management
7 2 (1.68%) Web Development
7 2 (1.68%) Load Balancing
7 2 (1.68%) Problem Management
7 2 (1.68%) Time Management
7 2 (1.68%) Product Management
7 2 (1.68%) Information Security Management
7 2 (1.68%) Security Management
Programming Languages
1 28 (23.53%) SQL
2 7 (5.88%) PowerShell
3 1 (0.84%) sed
3 1 (0.84%) Python
3 1 (0.84%) Shell Script
3 1 (0.84%) AWK
3 1 (0.84%) C
3 1 (0.84%) C++
3 1 (0.84%) Java
3 1 (0.84%) Perl
Qualifications
1 49 (41.18%) Microsoft Certification
2 42 (35.29%) MCSE
3 31 (26.05%) Citrix Certification
4 27 (22.69%) MCSA
5 25 (21.01%) CCA
6 24 (20.17%) MCP
7 22 (18.49%) VMware Certified Professional (VCP)
8 18 (15.13%) Cisco Certification
9 17 (14.29%) MCITP
10 11 (9.24%) Security Cleared
10 11 (9.24%) SC Cleared
11 9 (7.56%) CCNA
12 8 (6.72%) CCNP
13 6 (5.04%) Degree
14 2 (1.68%) VCAP
15 1 (0.84%) VCP5
15 1 (0.84%) ITIL Foundation Certificate
15 1 (0.84%) MCTS
15 1 (0.84%) CCDP
15 1 (0.84%) CCEA
Quality Assurance & Compliance
1 9 (7.56%) SLA
2 2 (1.68%) ISO/IEC 27001
System Software
1 76 (63.87%) Active Directory
2 55 (46.22%) Hyper-V
3 53 (44.54%) VMware Infrastructure
4 35 (29.41%) XenDesktop
5 31 (26.05%) vSphere
6 28 (23.53%) XenApp
6 28 (23.53%) XenServer
7 10 (8.40%) Terminal Services
8 9 (7.56%) Microsoft App-V
9 8 (6.72%) VMware ESX
10 5 (4.20%) VMware ESXi
11 3 (2.52%) ISA Server
12 2 (1.68%) Forefront TMG
13 1 (0.84%) UAG
13 1 (0.84%) vCloud
13 1 (0.84%) BitLocker
Systems Management
1 18 (15.13%) Backup Exec
2 13 (10.92%) SCCM
3 12 (10.08%) SCOM
4 9 (7.56%) EdgeSight
5 2 (1.68%) Cisco CUCM
5 2 (1.68%) ZENworks
6 1 (0.84%) NetBackup
6 1 (0.84%) Legato
6 1 (0.84%) OpenView Configuration Management
6 1 (0.84%) ARCserve
6 1 (0.84%) SCVMM
6 1 (0.84%) SCSM
Vendors
1 90 (75.63%) Microsoft
2 75 (63.03%) Cisco
3 68 (57.14%) VMware
4 58 (48.74%) Citrix
5 28 (23.53%) Dell
6 21 (17.65%) HP
7 16 (13.45%) Veeam
8 15 (12.61%) Riverbed
8 15 (12.61%) Meraki
9 12 (10.08%) NetApp
10 9 (7.56%) Juniper
10 9 (7.56%) AppSense
10 9 (7.56%) Symantec
11 8 (6.72%) SonicWALL
11 8 (6.72%) Apple
12 6 (5.04%) OpenText
13 5 (4.20%) CheckPoint
13 5 (4.20%) EMC
14 4 (3.36%) NETGEAR
14 4 (3.36%) McAfee
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: 23 hours ago
Watford
Blue Town Online
Salary: Competitive
Posted: 23 days ago