The statistics below represent IT jobs advertised across the UK that had 3rd Line Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 August 2016 with a comparison to same period over 2 years.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 857 901 867
Rank change year-on-year
+44 -34
Permanent jobs requiring a 3rd Line Technical Support 57 79 104
As % of all permanent IT jobs located in the UK 0.058% 0.072% 0.091%
As % of the Job Titles category 0.061% 0.075% 0.094%
Number of salaries quoted 46 74 84
Median salary £37,500 £40,000 £37,755
Median salary % change year-on-year
-6.25% +5.94%
90% offered a salary of more than £28,000 £30,400 £30,000
10% offered a salary of more than £45,000 £44,400 £47,500
UK excluding London median salary £37,500 £38,500 £31,500
% change year-on-year
-2.59% +22.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
93927 105447 110714
As % of all permanent IT jobs located in the UK 96.35% 96.21% 96.45%
Number of salaries quoted 79022 87559 89297
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,543 £40,000 £40,000
% change year-on-year
+3.85% -

3rd Line Technical Support
Jobs Demand Trend

The demand trend of job ads that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 31 August 2016 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 56 £36,250 -7.64% 5
London -5 15 £32,500 -18.75%
South East +25 13 £38,500 - 1
Berkshire +11 10 £41,750 +8.44% 1
East of England +21 9 £37,500 -6.25% 1
Reading - 9 £45,000 - 1
West Yorkshire +22 6 £40,000 +8.01% 1
Yorkshire +20 6 £40,000 +8.01% 1
South West 0 6 £35,000 - 1
West Midlands -12 6 £30,750 +28.12% 1
Birmingham -17 6 £24,000 -
Leeds +30 5 £40,000 +8.01%
Hertfordshire +21 5 £37,500 +15.38%
Stevenage - 5 £37,500 -
Suffolk - 4 £27,500 - 1
Bury St Edmunds - 3 - -
Swindon - 3 £35,000 -
Wiltshire - 3 £35,000 -
Horsham - 2 £28,000 -
West Sussex - 2 £28,000 -
City of London +48 1 £50,000 +25.00%
Surrey +35 1 £37,500 +17.18%
Bristol +15 1 £35,000 - 1
Manchester +8 1 £32,500 -13.33%
North West +7 1 £32,500 +12.06%
Bracknell -8 1 £27,000 -29.87%
Exeter - 1 £30,000 -
Ipswich - 1 £27,500 - 1
Leatherhead - 1 £37,500 -
Wetherby - 1 £32,500 - 1

3rd Line Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 31 August 2016, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 84 (68.85%) Windows
2 81 (66.39%) Microsoft
3 66 (54.10%) Active Directory
4 64 (52.46%) VMware
5 54 (44.26%) Windows Server
6 53 (43.44%) Windows Server 2008
7 41 (33.61%) SAN
7 41 (33.61%) Linux
7 41 (33.61%) LAN
8 40 (32.79%) MS Office
8 40 (32.79%) Microsoft Certification
9 39 (31.97%) Firewall
9 39 (31.97%) Hyper-V
10 35 (28.69%) Cisco
11 34 (27.87%) ITIL
11 34 (27.87%) MS Exchange
11 34 (27.87%) VMware Infrastructure
12 33 (27.05%) WAN
13 32 (26.23%) MS Excel
13 32 (26.23%) SQL
14 29 (23.77%) SQL Server
14 29 (23.77%) TCP/IP
15 28 (22.95%) Office 365
15 28 (22.95%) Windows 7
16 26 (21.31%) Citrix
16 26 (21.31%) IIS
16 26 (21.31%) SharePoint
17 24 (19.67%) Project Management
17 24 (19.67%) Windows Server 2003
17 24 (19.67%) Windows Server 2012

3rd Line Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (27.87%) MS Exchange
2 26 (21.31%) IIS
2 26 (21.31%) SharePoint
3 21 (17.21%) Exchange Server 2013
4 19 (15.57%) Exchange Server 2010
5 16 (13.11%) Apache
5 16 (13.11%) Exchange Server 2007
6 11 (9.02%) Skype for Business
7 2 (1.64%) Exchange Server 2000
7 2 (1.64%) Exchange Server 2003
7 2 (1.64%) SharePoint 2013
8 1 (0.82%) Site Server
Applications
1 40 (32.79%) MS Office
2 32 (26.23%) MS Excel
Business Applications
1 1 (0.82%) Dynamics CRM
Cloud Services
1 28 (22.95%) Office 365
2 7 (5.74%) Microsoft Azure
3 6 (4.92%) Amazon AWS
4 3 (2.46%) Yammer
5 2 (1.64%) Mimecast
5 2 (1.64%) SaaS
6 1 (0.82%) OneDrive
Communications & Networking
1 41 (33.61%) LAN
1 41 (33.61%) SAN
2 39 (31.97%) Firewall
3 33 (27.05%) WAN
4 29 (23.77%) TCP/IP
5 21 (17.21%) NAS
6 17 (13.93%) VPN
7 12 (9.84%) VoIP
8 11 (9.02%) VLAN
9 7 (5.74%) DHCP
9 7 (5.74%) DNS
9 7 (5.74%) Ethernet
10 6 (4.92%) Skype
10 6 (4.92%) Wireless
11 5 (4.10%) iSCSI
12 4 (3.28%) Fibre Channel
12 4 (3.28%) IPv4
12 4 (3.28%) PBX
12 4 (3.28%) Unified Communications
13 3 (2.46%) SNMP
Database & Business Intelligence
1 29 (23.77%) SQL Server
2 18 (14.75%) MySQL
3 7 (5.74%) DB2
4 3 (2.46%) SQL Server 2012
5 2 (1.64%) SQL Server 2008
6 1 (0.82%) Hadoop
6 1 (0.82%) Oracle Database
6 1 (0.82%) SQL Server 2005
Development Applications
1 1 (0.82%) JIRA
General
1 15 (12.30%) Finance
2 4 (3.28%) Retail
3 3 (2.46%) Automotive
3 3 (2.46%) Law
3 3 (2.46%) Manufacturing
3 3 (2.46%) Telecoms
4 2 (1.64%) Billing
4 2 (1.64%) Legal
5 1 (0.82%) Banking
5 1 (0.82%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.82%) .NET
1 1 (0.82%) 802.1X
1 1 (0.82%) XML
1 1 (0.82%) XSL
Miscellaneous
1 24 (19.67%) Data Centre
2 16 (13.11%) Private Cloud
3 15 (12.30%) Clustering
4 13 (10.66%) Replication
5 12 (9.84%) Blackberry
5 12 (9.84%) Handset
6 7 (5.74%) Video Conferencing
7 5 (4.10%) Analytical Skills
7 5 (4.10%) HP StoreVirtual
7 5 (4.10%) Tandem
8 4 (3.28%) Driving Licence
9 1 (0.82%) BYOD
9 1 (0.82%) EPoS
9 1 (0.82%) HP Storage
9 1 (0.82%) Life Science
9 1 (0.82%) PKI
9 1 (0.82%) User Experience
Operating Systems
1 84 (68.85%) Windows
2 54 (44.26%) Windows Server
3 53 (43.44%) Windows Server 2008
4 41 (33.61%) Linux
5 28 (22.95%) Windows 7
6 24 (19.67%) Windows Server 2003
6 24 (19.67%) Windows Server 2012
7 12 (9.84%) Windows XP
8 11 (9.02%) Unix
8 11 (9.02%) Windows 10
9 7 (5.74%) AIX
9 7 (5.74%) HPUX
9 7 (5.74%) Solaris
9 7 (5.74%) SUSE
9 7 (5.74%) Windows 8
10 6 (4.92%) Mac OS X
10 6 (4.92%) Red Hat Enterprise Linux
11 5 (4.10%) CentOS
12 2 (1.64%) Windows 2000 Server
13 1 (0.82%) Ubuntu
Processes & Methodologies
1 34 (27.87%) ITIL
2 24 (19.67%) Project Management
3 17 (13.93%) Virtual Infrastructure
4 16 (13.11%) Change Control
4 16 (13.11%) Risk Assessment
5 13 (10.66%) Validation
6 7 (5.74%) Continuous Improvement
6 7 (5.74%) Mentoring
7 6 (4.92%) Kalman Filter
7 6 (4.92%) Web Filtering
8 5 (4.10%) Change Management
8 5 (4.10%) Service Management
9 3 (2.46%) Capacity Planning
9 3 (2.46%) CRM
9 3 (2.46%) Data Protection
9 3 (2.46%) Line Management
9 3 (2.46%) Logistics
9 3 (2.46%) Presales
10 2 (1.64%) High Availability
10 2 (1.64%) Performance Analysis
Programming Languages
1 32 (26.23%) SQL
2 22 (18.03%) PowerShell
3 6 (4.92%) C
3 6 (4.92%) Shell Script
4 1 (0.82%) VB
Qualifications
1 40 (32.79%) Microsoft Certification
2 16 (13.11%) SC Cleared
2 16 (13.11%) Security Cleared
3 13 (10.66%) MCDST
4 12 (9.84%) MCSA
5 11 (9.02%) CCNA
5 11 (9.02%) Cisco Certification
5 11 (9.02%) MCSE
6 10 (8.20%) MCP
7 8 (6.56%) Citrix Certification
8 3 (2.46%) VMware Certified Professional (VCP)
9 2 (1.64%) CCNP
9 2 (1.64%) MCITP
10 1 (0.82%) Degree
10 1 (0.82%) ITIL Certification
10 1 (0.82%) MCTS
Quality Assurance & Compliance
1 5 (4.10%) SLA
2 2 (1.64%) Data Quality
System Software
1 66 (54.10%) Active Directory
2 39 (31.97%) Hyper-V
3 34 (27.87%) VMware Infrastructure
4 18 (14.75%) Microsoft App-V
5 17 (13.93%) Terminal Services
6 16 (13.11%) BitLocker
7 9 (7.38%) XenApp
8 5 (4.10%) VMware ESXi
8 5 (4.10%) vSphere
8 5 (4.10%) XenDesktop
8 5 (4.10%) XenServer
9 3 (2.46%) VMware ESX
10 1 (0.82%) KVM
10 1 (0.82%) Xen
Systems Management
1 22 (18.03%) Backup Exec
2 19 (15.57%) SCCM
3 16 (13.11%) Icinga
4 5 (4.10%) Norton AntiVirus
5 3 (2.46%) Microsoft Data Protection Manager
6 2 (1.64%) Microsoft Clustering
6 2 (1.64%) NetBackup
6 2 (1.64%) SCOM
7 1 (0.82%) EdgeSight
7 1 (0.82%) Failover Clustering
7 1 (0.82%) Legato
7 1 (0.82%) McAfee ePO
7 1 (0.82%) Oracle RMAN
7 1 (0.82%) SCSM
7 1 (0.82%) SCVMM
7 1 (0.82%) Symantec Enterprise Vault
Vendors
1 81 (66.39%) Microsoft
2 64 (52.46%) VMware
3 35 (28.69%) Cisco
4 26 (21.31%) Citrix
5 23 (18.85%) EMC
5 23 (18.85%) Veeam
6 17 (13.93%) Fortinet
7 12 (9.84%) Becrypt
8 10 (8.20%) HP
8 10 (8.20%) NetApp
9 7 (5.74%) Avaya
9 7 (5.74%) Oracle
9 7 (5.74%) Red Hat
9 7 (5.74%) Sybase
10 6 (4.92%) Hitachi
10 6 (4.92%) Sun
10 6 (4.92%) Symantec
11 5 (4.10%) Genesys
11 5 (4.10%) Novell
11 5 (4.10%) Sophos
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