The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 833 847 846
Rank change year-on-year
+14 -1
Permanent jobs requiring a 3rd Line Technical Support 64 32 39
As % of all permanent IT jobs located in the UK 0.056% 0.030% 0.035%
As % of the Job Titles category 0.059% 0.031% 0.036%
Number of salaries quoted 57 25 36
Average salary £36,500 £33,750 £32,500
Average salary % change year-on-year
+8.14% +3.84%
90% offered a salary of more than £28,300 £27,375 £28,500
10% offered a salary of more than £45,000 £52,500 £40,000
UK excluding London average salary £33,000 £35,000 £30,250
% change year-on-year
-5.71% +15.70%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107626 101806 107121
As % of all permanent IT jobs located in the UK 94.59% 94.59% 95.25%
Number of salaries quoted 88189 84506 91372
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 30 October 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 64 £36,500 +4.28% 9
London +25 30 £41,250 +26.92% 2
South East +3 17 £38,250 -27.14% 5
Berkshire +7 8 £45,000 -14.28% 2
East of England - 7 £32,500 -
Wimbledon - 6 £35,000 -
City of London +21 5 £36,500 +32.72% 1
Surrey - 5 £33,000 - 1
Reading -7 4 £45,000 -14.28% 1
West Yorkshire -22 4 £30,000 -3.22% 1
Leeds -25 4 £30,000 -3.22% 1
Yorkshire -27 4 £30,000 -3.22% 1
Hertfordshire - 4 £32,500 -
North West -14 3 £21,500 -44.87%
Essex - 3 £45,000 -
Hampshire - 3 £27,500 -
Maidenhead - 3 £45,000 - 1
Southend-on-Sea - 3 £45,000 -
South West -10 2 £28,500 +4.58% 1
Wiltshire - 2 £28,500 -
Watford - 2 - -
Bedfordshire - 2 £32,500 -
Havant - 2 £27,500 -
Lancashire 0 1 £37,500 -
Buckinghamshire -1 1 £38,250 +17.69% 2
Swindon - 1 - -
Reigate - 1 £32,500 - 1
Birmingham - 1 £45,000 -
Chippenham - 1 £28,500 -
Dorking - 1 £26,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 30 October 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 100 (85.47%) Windows
2 87 (74.36%) Microsoft
3 59 (50.43%) MS Exchange
4 52 (44.44%) Windows Server 2008
5 49 (41.88%) VMware
6 48 (41.03%) ITIL
7 45 (38.46%) Active Directory
8 40 (34.19%) Cisco
9 37 (31.62%) Firewall
10 36 (30.77%) SQL Server
11 34 (29.06%) Microsoft Certification
11 34 (29.06%) VMware Infrastructure
12 33 (28.21%) MS Office
12 33 (28.21%) MCSE
13 30 (25.64%) Windows Server 2012
13 30 (25.64%) Windows Server 2003
13 30 (25.64%) MS Excel
14 29 (24.79%) TCP/IP
15 28 (23.93%) Degree
16 24 (20.51%) Windows 8
16 24 (20.51%) Finance
17 22 (18.80%) Cisco Certification
18 19 (16.24%) Citrix
18 19 (16.24%) Windows XP
18 19 (16.24%) Exchange Server 2010
19 18 (15.38%) Lync
19 18 (15.38%) Exchange Server 2013
19 18 (15.38%) SQL
19 18 (15.38%) DNS
20 17 (14.53%) LAN

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 30 October 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (50.43%) MS Exchange
2 19 (16.24%) Exchange Server 2010
3 18 (15.38%) Exchange Server 2013
3 18 (15.38%) Lync
4 17 (14.53%) Exchange Server 2007
5 14 (11.97%) SharePoint
6 9 (7.69%) Exchange Server 2003
6 9 (7.69%) Blackberry Enterprise Server
7 6 (5.13%) SharePoint 2010
8 4 (3.42%) Exchange Server 2000
9 2 (1.71%) SharePoint Server
10 1 (0.85%) IIS
10 1 (0.85%) Tomcat
Applications
1 33 (28.21%) MS Office
2 30 (25.64%) MS Excel
Cloud Services
1 9 (7.69%) Office 365
2 6 (5.13%) PaaS
Communications & Networking
1 37 (31.62%) Firewall
2 29 (24.79%) TCP/IP
3 18 (15.38%) DNS
4 17 (14.53%) LAN
4 17 (14.53%) WAN
5 16 (13.68%) DHCP
5 16 (13.68%) VPN
6 11 (9.40%) SAN
7 10 (8.55%) VoIP
8 9 (7.69%) VLAN
9 6 (5.13%) Cisco IOS
9 6 (5.13%) ISDN
9 6 (5.13%) MPLS
9 6 (5.13%) PBX
10 3 (2.56%) Broadband
10 3 (2.56%) Ethernet
10 3 (2.56%) Wireless
10 3 (2.56%) Junos
10 3 (2.56%) Fibre Channel
10 3 (2.56%) NetScaler
Database & Business Intelligence
1 36 (30.77%) SQL Server
2 1 (0.85%) SQL Server 2008
2 1 (0.85%) SQL Server 2012
Development Applications
1 1 (0.85%) Eclipse
1 1 (0.85%) NetBeans
1 1 (0.85%) Team Foundation Server
General
1 24 (20.51%) Finance
2 16 (13.68%) Front Office
3 6 (5.13%) Manufacturing
3 6 (5.13%) Retail
4 3 (2.56%) Advertising
4 3 (2.56%) Legal
5 2 (1.71%) Law
5 2 (1.71%) Billing
Libraries, Frameworks & Software Standards
1 1 (0.85%) .NET
1 1 (0.85%) J2EE
1 1 (0.85%) COM
Miscellaneous
1 13 (11.11%) Analytical Skills
2 11 (9.40%) Blackberry
3 6 (5.13%) Mathematics
4 5 (4.27%) Clustering
5 2 (1.71%) FMCG
6 1 (0.85%) EqualLogic
6 1 (0.85%) Fat Client
6 1 (0.85%) Grid Computing
6 1 (0.85%) EPoS
6 1 (0.85%) Thin Client
Operating Systems
1 100 (85.47%) Windows
2 52 (44.44%) Windows Server 2008
3 30 (25.64%) Windows Server 2012
3 30 (25.64%) Windows Server 2003
4 24 (20.51%) Windows 8
5 19 (16.24%) Windows XP
6 17 (14.53%) Windows 7
7 10 (8.55%) Linux
8 6 (5.13%) Mac OS X
8 6 (5.13%) Red Hat Enterprise Linux
9 4 (3.42%) Windows 2000 Server
9 4 (3.42%) UNIX
10 2 (1.71%) AIX
11 1 (0.85%) Android
11 1 (0.85%) Apple iOS
Processes & Methodologies
1 48 (41.03%) ITIL
2 16 (13.68%) ETRM
3 12 (10.26%) Problem Management
3 12 (10.26%) Mentoring
4 8 (6.84%) Root Cause Analysis
4 8 (6.84%) Disaster Recovery
5 7 (5.98%) Incident Management
6 6 (5.13%) Performance Monitoring
6 6 (5.13%) Coaching
6 6 (5.13%) E-Commerce
6 6 (5.13%) Migration
7 5 (4.27%) Project Management
8 3 (2.56%) Change Management
8 3 (2.56%) Capacity Planning
8 3 (2.56%) Mobile Device Management
9 2 (1.71%) Time Management
9 2 (1.71%) Document Management
9 2 (1.71%) Security Management
10 1 (0.85%) Data Security
10 1 (0.85%) Service Delivery
Programming Languages
1 18 (15.38%) SQL
2 16 (13.68%) VBScript
2 16 (13.68%) Python
3 6 (5.13%) C
4 3 (2.56%) PowerShell
5 1 (0.85%) C#
5 1 (0.85%) Java
5 1 (0.85%) Perl
5 1 (0.85%) Shell Script
5 1 (0.85%) MATLAB
5 1 (0.85%) VBA
Qualifications
1 34 (29.06%) Microsoft Certification
2 33 (28.21%) MCSE
3 28 (23.93%) Degree
4 22 (18.80%) Cisco Certification
5 16 (13.68%) CCNA
6 13 (11.11%) MCP
7 12 (10.26%) MCITP
8 10 (8.55%) CCNP
8 10 (8.55%) Citrix Certification
9 8 (6.84%) MCSA
9 8 (6.84%) MCTS
10 6 (5.13%) VMware Certified Professional (VCP)
10 6 (5.13%) CCA
11 5 (4.27%) ITIL Certification
12 3 (2.56%) SC Cleared
12 3 (2.56%) Security Cleared
13 2 (1.71%) CCEA
14 1 (0.85%) DV Cleared
14 1 (0.85%) NCIE
14 1 (0.85%) VCAP
Quality Assurance & Compliance
1 4 (3.42%) SLA
2 1 (0.85%) QA
2 1 (0.85%) Solvency II
System Software
1 45 (38.46%) Active Directory
2 34 (29.06%) VMware Infrastructure
3 13 (11.11%) Hyper-V
3 13 (11.11%) VMware ESX
4 8 (6.84%) Terminal Services
4 8 (6.84%) vSphere
5 7 (5.98%) XenApp
6 4 (3.42%) XenServer
6 4 (3.42%) XenDesktop
7 3 (2.56%) Microsoft App-V
7 3 (2.56%) Forefront TMG
7 3 (2.56%) VMware ESXi
8 1 (0.85%) vCloud
Systems Management
1 9 (7.69%) NetBackup
2 8 (6.84%) SCCM
3 5 (4.27%) SCOM
4 3 (2.56%) Backup Exec
5 1 (0.85%) Legato
5 1 (0.85%) Nagios
5 1 (0.85%) ARCserve
5 1 (0.85%) Check_MK
5 1 (0.85%) EdgeSight
Vendors
1 87 (74.36%) Microsoft
2 49 (41.88%) VMware
3 40 (34.19%) Cisco
4 19 (16.24%) Citrix
5 16 (13.68%) Reuters
5 16 (13.68%) Bloomberg
6 13 (11.11%) HP
7 12 (10.26%) Symantec
8 8 (6.84%) Juniper
8 8 (6.84%) Apple
8 8 (6.84%) CheckPoint
9 7 (5.98%) Veritas
9 7 (5.98%) Avaya
9 7 (5.98%) Open Text
10 6 (5.13%) Toshiba
10 6 (5.13%) Dell
10 6 (5.13%) Pegasus
10 6 (5.13%) Sage
11 5 (4.27%) NetApp
11 5 (4.27%) AppSense
Cheltenham
People Source
Salary: £35000 - £38000 per annum + home working
Posted: 2 days ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £25000 - £35000 per annum + Benefits
Posted: 5 days ago
Maidenhead, Berkshire
Austin Fraser
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Buckinghamshire
Experis Ltd
Salary: £38250.00 per annum + Bonus & Bens
Posted: 5 days ago
Reading, Berkshire
83Zero
Salary: From £40,000 to £50,000 per annum
Posted: 5 days ago
London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum
Posted: 6 days ago
Reigate, Surrey
Circle Recruitment
Salary: £30000 - £35000 per annum + Pension, Healthcare, Bonus
Posted: 6 days ago
City, London
Our IT Deparment
Salary: Up to £40 per annum Plus overtime
Posted: 7 days ago
Milton Keynes
Blue Town Online
Salary: £26k - 35k per year
Posted: 22 days ago