The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 876 862 852
Rank change year-on-year
-14 -10
Permanent jobs requiring a 3rd Line Technical Support 24 48 40
As % of all permanent IT jobs located in the UK 0.022% 0.042% 0.038%
As % of the Job Titles category 0.023% 0.044% 0.040%
Number of salaries quoted 21 40 29
Average salary £38,500 £42,500 £31,500
Average salary % change year-on-year
-9.41% +34.92%
90% offered a salary of more than £32,150 £30,000 £27,475
10% offered a salary of more than £40,000 £45,000 £43,600
UK excluding London average salary £38,500 £30,000 £31,000
% change year-on-year
+28.33% -3.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104280 108595 100152
As % of all permanent IT jobs located in the UK 94.20% 94.52% 94.28%
Number of salaries quoted 86823 87800 83027
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 31 August 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 19 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 24 £38,500 -9.41% 5
South East +22 11 £38,500 -14.44% 3
London -14 9 £40,000 -5.88% 1
Berkshire +14 7 £38,500 -14.44%
City of London +22 5 £40,000 -
Bracknell - 5 £38,500 -
Kent -2 3 £40,000 +29.03% 1
South West -5 2 £35,000 -17.64% 1
Bristol - 2 £35,000 -
Surrey - 2 £35,250 - 2
Burton-upon-Trent - 1 £26,000 -
East Midlands - 1 £27,500 -
West Midlands - 1 £26,000 -
Canary Wharf - 1 £33,500 -
Leicestershire - 1 £27,500 -
Staffordshire - 1 £26,000 -
Market Harborough - 1 £27,500 -
Sevenoaks - 1 £35,000 - 1
Wokingham - 1 - -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 53 (86.89%) Windows
2 43 (70.49%) Active Directory
3 37 (60.66%) Microsoft
4 35 (57.38%) MS Exchange
5 31 (50.82%) VMware
6 27 (44.26%) Hyper-V
7 24 (39.34%) Cisco
8 23 (37.70%) Firewall
8 23 (37.70%) VMware Infrastructure
9 21 (34.43%) Windows Server 2008
9 21 (34.43%) Windows Server 2012
9 21 (34.43%) SAN
10 20 (32.79%) Microsoft Certification
10 20 (32.79%) Linux
10 20 (32.79%) SQL Server
11 19 (31.15%) SQL
11 19 (31.15%) MS Excel
11 19 (31.15%) Windows Server 2003
11 19 (31.15%) DNS
11 19 (31.15%) Exchange Server 2010
12 15 (24.59%) Windows XP
12 15 (24.59%) ITIL
13 14 (22.95%) Citrix
14 12 (19.67%) MCSE
14 12 (19.67%) SharePoint
14 12 (19.67%) Windows 7
15 11 (18.03%) TCP/IP
15 11 (18.03%) SLA
16 10 (16.39%) HP
16 10 (16.39%) VMware ESX

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (57.38%) MS Exchange
2 19 (31.15%) Exchange Server 2010
3 12 (19.67%) SharePoint
4 10 (16.39%) Exchange Server 2013
5 8 (13.11%) Lync
6 4 (6.56%) IIS
6 4 (6.56%) Exchange Server 2007
7 2 (3.28%) Blackberry Enterprise Server
8 1 (1.64%) Exchange Server 2003
8 1 (1.64%) SharePoint Server
8 1 (1.64%) Jetty
8 1 (1.64%) Apache
8 1 (1.64%) Tomcat
8 1 (1.64%) BizTalk Server
8 1 (1.64%) Site Server
Applications
1 19 (31.15%) MS Excel
2 2 (3.28%) MS Office
Business Applications
1 1 (1.64%) SAP Oil and Gas
Cloud Services
1 7 (11.48%) Office 365
2 2 (3.28%) Amazon AWS
3 1 (1.64%) SaaS
3 1 (1.64%) Cloud Computing
Communications & Networking
1 23 (37.70%) Firewall
2 21 (34.43%) SAN
3 19 (31.15%) DNS
4 11 (18.03%) TCP/IP
5 9 (14.75%) VPN
5 9 (14.75%) LAN
5 9 (14.75%) WAN
6 8 (13.11%) DHCP
7 7 (11.48%) VLAN
8 5 (8.20%) Wireshark
8 5 (8.20%) iSCSI
8 5 (8.20%) LTE
8 5 (8.20%) NetScaler
8 5 (8.20%) PSTN
8 5 (8.20%) VoIP
8 5 (8.20%) GPRS
8 5 (8.20%) GSM
8 5 (8.20%) 3G
8 5 (8.20%) SS7
9 2 (3.28%) Internet
Database & Business Intelligence
1 20 (32.79%) SQL Server
2 9 (14.75%) SQL Server 2008
3 8 (13.11%) SQL Server 2005
4 5 (8.20%) Oracle Database
5 3 (4.92%) Informix
6 1 (1.64%) MySQL
6 1 (1.64%) SQL Server 2012
Development Applications
1 1 (1.64%) Visual Studio
General
1 8 (13.11%) Telecoms
2 5 (8.20%) Finance
2 5 (8.20%) Electronics
3 3 (4.92%) Retail
4 2 (3.28%) Manufacturing
5 1 (1.64%) Banking
5 1 (1.64%) Marketing
5 1 (1.64%) Back Office
5 1 (1.64%) Legal
Libraries, Frameworks & Software Standards
1 3 (4.92%) Web Services
2 2 (3.28%) XML
3 1 (1.64%) WCF
3 1 (1.64%) .NET
3 1 (1.64%) ASP.NET
Miscellaneous
1 8 (13.11%) Data Centre
2 6 (9.84%) Blackberry
3 4 (6.56%) Management Information System
3 4 (6.56%) Mathematics
4 2 (3.28%) Fat Client
4 2 (3.28%) FMCG
4 2 (3.28%) Mobile App
4 2 (3.28%) Analytical Skills
4 2 (3.28%) Thin Client
5 1 (1.64%) DTV
5 1 (1.64%) HP Storage
Operating Systems
1 53 (86.89%) Windows
2 21 (34.43%) Windows Server 2008
2 21 (34.43%) Windows Server 2012
3 20 (32.79%) Linux
4 19 (31.15%) Windows Server 2003
5 15 (24.59%) Windows XP
6 12 (19.67%) Windows 7
7 10 (16.39%) Windows 8
8 3 (4.92%) UNIX
9 2 (3.28%) Ubuntu
10 1 (1.64%) Windows Vista
Processes & Methodologies
1 15 (24.59%) ITIL
2 9 (14.75%) Root Cause Analysis
3 6 (9.84%) Mentoring
3 6 (9.84%) CRM
4 5 (8.20%) Service Delivery
5 4 (6.56%) Problem Management
5 4 (6.56%) Server Building
5 4 (6.56%) Computer Security
6 2 (3.28%) Data Protection
6 2 (3.28%) Time Management
6 2 (3.28%) Change Control
6 2 (3.28%) DevOps
6 2 (3.28%) Vulnerability Assessment
6 2 (3.28%) Incident Management
6 2 (3.28%) Load Balancing
6 2 (3.28%) Information Security Management
6 2 (3.28%) Security Management
6 2 (3.28%) Information Security
6 2 (3.28%) Project Management
6 2 (3.28%) Service Management
Programming Languages
1 19 (31.15%) SQL
2 2 (3.28%) PowerShell
3 1 (1.64%) VB
3 1 (1.64%) Java
3 1 (1.64%) JavaScript
3 1 (1.64%) PHP
Qualifications
1 20 (32.79%) Microsoft Certification
2 12 (19.67%) MCSE
3 9 (14.75%) SC Cleared
3 9 (14.75%) Security Cleared
4 8 (13.11%) MCITP
4 8 (13.11%) MCP
5 7 (11.48%) MCTS
6 5 (8.20%) CCNA
6 5 (8.20%) CCA
6 5 (8.20%) Citrix Certification
6 5 (8.20%) Cisco Certification
7 4 (6.56%) HNC
8 2 (3.28%) MCSA
8 2 (3.28%) Degree
8 2 (3.28%) ITIL Certification
9 1 (1.64%) VMware Certified Professional (VCP)
9 1 (1.64%) DV Cleared
9 1 (1.64%) CCNP
9 1 (1.64%) CCDP
Quality Assurance & Compliance
1 11 (18.03%) SLA
2 6 (9.84%) ISO/IEC 27001
3 1 (1.64%) QA
System Software
1 43 (70.49%) Active Directory
2 27 (44.26%) Hyper-V
3 23 (37.70%) VMware Infrastructure
4 10 (16.39%) VMware ESX
5 8 (13.11%) Terminal Services
6 7 (11.48%) XenApp
7 6 (9.84%) XenDesktop
7 6 (9.84%) vSphere
8 5 (8.20%) Microsoft App-V
9 4 (6.56%) XenServer
10 3 (4.92%) ISA Server
11 2 (3.28%) VMware ESXi
11 2 (3.28%) BitLocker
12 1 (1.64%) UAG
Systems Management
1 8 (13.11%) SCCM
2 7 (11.48%) SCOM
3 5 (8.20%) EdgeSight
4 2 (3.28%) Backup Exec
5 1 (1.64%) OpenView Configuration Management
5 1 (1.64%) McAfee ePO
Vendors
1 37 (60.66%) Microsoft
2 31 (50.82%) VMware
3 24 (39.34%) Cisco
4 14 (22.95%) Citrix
5 10 (16.39%) HP
6 7 (11.48%) Dell
6 7 (11.48%) Apple
7 5 (8.20%) EMC
7 5 (8.20%) Oracle
7 5 (8.20%) AppSense
7 5 (8.20%) WatchGuard
7 5 (8.20%) SonicWALL
8 4 (6.56%) NetApp
9 3 (4.92%) Juniper
9 3 (4.92%) SolarWinds
9 3 (4.92%) Meraki
10 2 (3.28%) Bomgar
10 2 (3.28%) LANDesk
10 2 (3.28%) Symantec
10 2 (3.28%) McAfee
Wiltshire
Redrock Consulting Ltd
Salary: £25000 - £34000 per annum + Excellent Benefits
Posted: 3 days ago
Reigate
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Salary: £35000 - £40000 per annum + Benefits
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Salary: From £40,000 to £50,000 per annum + 29 days holiday + pension + share
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Sevenoaks
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