The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 853 897 844
Rank change year-on-year
+44 -53
Permanent jobs requiring a 3rd Line Technical Support 39 49 49
As % of all permanent IT jobs located in the UK 0.036% 0.041% 0.045%
As % of the Job Titles category 0.038% 0.044% 0.048%
Number of salaries quoted 28 47 39
Average salary £36,250 £40,000 £32,500
Average salary % change year-on-year
-9.37% +23.07%
90% offered a salary of more than £32,500 £28,900 £29,500
10% offered a salary of more than £43,900 £45,000 £45,000
UK excluding London average salary £36,000 £35,000 £31,000
% change year-on-year
+2.85% +12.90%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102183 111859 102313
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.64%
Number of salaries quoted 83932 91897 85042
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 27 May 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 39 £36,250 -9.37% 5
South East +14 14 £40,000 +14.28% 2
Berkshire +4 9 £43,000 -4.44% 1
South West -5 9 £37,500 +7.14% 1
London +23 8 £37,500 -6.25% 1
Gloucestershire - 8 £37,500 - 1
Gloucester - 5 - -
Wokingham - 4 £32,500 -
East Midlands - 4 £35,000 -
Surrey +18 3 £40,000 +11.88% 1
West Midlands -5 2 £36,000 -1.76% 1
North West -6 2 £32,500 -16.12%
Cheshire -10 2 £32,500 -23.52%
Derbyshire - 2 £35,000 -
City of London - 2 £37,500 -
Wilmslow - 2 £32,500 -
Derby - 2 £35,000 -
Epsom - 2 - -
Birmingham - 2 £32,250 -
Hampshire -4 1 £29,000 -17.14%
Reading -9 1 £35,000 -22.22% 1
Coventry -12 1 £36,000 -1.76%
Basingstoke - 1 £29,000 -
Bournemouth - 1 £32,500 -
Bracknell - 1 - -
Leeds - 1 - -
Leicester - 1 £36,000 -
Walsall - 1 £36,000 -
Northampton - 1 £36,000 -
Nottingham - 1 £28,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 27 May 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 72 (73.47%) Windows
2 68 (69.39%) Microsoft
3 67 (68.37%) Active Directory
4 62 (63.27%) MS Exchange
5 54 (55.10%) Cisco
6 52 (53.06%) VMware
7 43 (43.88%) SAN
7 43 (43.88%) Hyper-V
8 42 (42.86%) VMware Infrastructure
8 42 (42.86%) Citrix
9 37 (37.76%) SQL Server
10 35 (35.71%) Microsoft Certification
11 34 (34.69%) MS Excel
12 33 (33.67%) Firewall
13 32 (32.65%) Windows Server 2008
14 28 (28.57%) XenDesktop
14 28 (28.57%) MCSE
15 26 (26.53%) Windows Server 2012
16 25 (25.51%) Exchange Server 2013
17 24 (24.49%) vSphere
17 24 (24.49%) SQL
17 24 (24.49%) Wireless
18 23 (23.47%) VoIP
19 22 (22.45%) TCP/IP
19 22 (22.45%) XenApp
20 21 (21.43%) Windows Server 2003
20 21 (21.43%) ITIL
21 20 (20.41%) Windows XP
21 20 (20.41%) XenServer
22 19 (19.39%) Windows 7

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 27 May 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (63.27%) MS Exchange
2 25 (25.51%) Exchange Server 2013
3 19 (19.39%) SharePoint
4 16 (16.33%) Exchange Server 2003
4 16 (16.33%) IIS
4 16 (16.33%) Exchange Server 2010
5 5 (5.10%) Lync
6 4 (4.08%) Exchange Server 2007
7 2 (2.04%) Moodle
8 1 (1.02%) Jetty
8 1 (1.02%) Apache
8 1 (1.02%) Tomcat
8 1 (1.02%) BizTalk Server
8 1 (1.02%) Blackberry Enterprise Server
Applications
1 34 (34.69%) MS Excel
2 11 (11.22%) MS Office
Business Applications
1 1 (1.02%) SAP Oil and Gas
Cloud Services
1 16 (16.33%) Office 365
2 8 (8.16%) SaaS
3 2 (2.04%) Amazon AWS
3 2 (2.04%) IaaS
Communications & Networking
1 43 (43.88%) SAN
2 33 (33.67%) Firewall
3 24 (24.49%) Wireless
4 23 (23.47%) VoIP
5 22 (22.45%) TCP/IP
6 19 (19.39%) VPN
6 19 (19.39%) DNS
7 13 (13.27%) DHCP
8 11 (11.22%) LAN
9 9 (9.18%) NAS
10 8 (8.16%) WAN
11 6 (6.12%) Broadband
11 6 (6.12%) NetScaler
11 6 (6.12%) Wireshark
11 6 (6.12%) iSCSI
12 5 (5.10%) LTE
12 5 (5.10%) GPRS
12 5 (5.10%) GSM
12 5 (5.10%) PSTN
12 5 (5.10%) SS7
Database & Business Intelligence
1 37 (37.76%) SQL Server
2 9 (9.18%) SQL Server 2008
3 8 (8.16%) SQL Server 2005
4 5 (5.10%) Oracle Database
5 1 (1.02%) MySQL
5 1 (1.02%) SQL Server 2012
Development Applications
1 1 (1.02%) Visual Studio
General
1 8 (8.16%) Telecoms
2 7 (7.14%) Finance
3 2 (2.04%) Financial Institution
3 2 (2.04%) Back Office
3 2 (2.04%) Retail
4 1 (1.02%) Marketing
4 1 (1.02%) Electronics
4 1 (1.02%) Legal
4 1 (1.02%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.06%) Web Services
2 1 (1.02%) XML
2 1 (1.02%) JTAPI
2 1 (1.02%) Application Packaging
2 1 (1.02%) WCF
2 1 (1.02%) .NET
2 1 (1.02%) ASP.NET
Miscellaneous
1 11 (11.22%) Blackberry
2 9 (9.18%) Clustering
2 9 (9.18%) Data Centre
3 2 (2.04%) FMCG
3 2 (2.04%) EqualLogic
3 2 (2.04%) Mobile App
3 2 (2.04%) Analytical Skills
3 2 (2.04%) VLE
3 2 (2.04%) Tandem
3 2 (2.04%) CMDB
4 1 (1.02%) Fat Client
4 1 (1.02%) DTV
4 1 (1.02%) PKI
4 1 (1.02%) Thin Client
Operating Systems
1 72 (73.47%) Windows
2 32 (32.65%) Windows Server 2008
3 26 (26.53%) Windows Server 2012
4 21 (21.43%) Windows Server 2003
5 20 (20.41%) Windows XP
6 19 (19.39%) Windows 7
6 19 (19.39%) Windows 8
7 17 (17.35%) Linux
8 2 (2.04%) Ubuntu
8 2 (2.04%) Mac OS
9 1 (1.02%) Windows Vista
Processes & Methodologies
1 21 (21.43%) ITIL
2 9 (9.18%) Service Management
2 9 (9.18%) Kalman Filter
2 9 (9.18%) Mentoring
3 8 (8.16%) Server Building
4 7 (7.14%) Root Cause Analysis
4 7 (7.14%) Business Continuity
5 6 (6.12%) Project Management
6 3 (3.06%) Configuration Management
6 3 (3.06%) Service Delivery
6 3 (3.06%) Time Management
7 2 (2.04%) Information Security
7 2 (2.04%) Vulnerability Assessment
7 2 (2.04%) Incident Management
7 2 (2.04%) Web Development
7 2 (2.04%) Load Balancing
7 2 (2.04%) Change Management
7 2 (2.04%) Information Security Management
7 2 (2.04%) Security Management
7 2 (2.04%) Product Management
Programming Languages
1 24 (24.49%) SQL
2 4 (4.08%) PowerShell
3 1 (1.02%) JavaScript
3 1 (1.02%) PHP
Qualifications
1 35 (35.71%) Microsoft Certification
2 28 (28.57%) MCSE
3 18 (18.37%) Citrix Certification
4 17 (17.35%) CCA
5 16 (16.33%) MCSA
6 14 (14.29%) MCP
7 13 (13.27%) VMware Certified Professional (VCP)
7 13 (13.27%) MCITP
8 9 (9.18%) SC Cleared
8 9 (9.18%) Security Cleared
9 5 (5.10%) Cisco Certification
10 3 (3.06%) CCNA
10 3 (3.06%) Degree
11 2 (2.04%) ITIL Certification
12 1 (1.02%) MCTS
12 1 (1.02%) DV Cleared
12 1 (1.02%) CCDP
12 1 (1.02%) CCNP
12 1 (1.02%) VCP5
12 1 (1.02%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (9.18%) SLA
2 2 (2.04%) ISO/IEC 27001
System Software
1 67 (68.37%) Active Directory
2 43 (43.88%) Hyper-V
3 42 (42.86%) VMware Infrastructure
4 28 (28.57%) XenDesktop
5 24 (24.49%) vSphere
6 22 (22.45%) XenApp
7 20 (20.41%) XenServer
8 8 (8.16%) Terminal Services
9 7 (7.14%) VMware ESX
10 6 (6.12%) Microsoft App-V
11 3 (3.06%) ISA Server
12 2 (2.04%) VMware ESXi
13 1 (1.02%) BitLocker
13 1 (1.02%) UAG
Systems Management
1 14 (14.29%) Backup Exec
2 8 (8.16%) SCCM
2 8 (8.16%) SCOM
3 6 (6.12%) EdgeSight
4 1 (1.02%) OpenView Configuration Management
4 1 (1.02%) ZENworks
4 1 (1.02%) Cisco CUCM
Vendors
1 68 (69.39%) Microsoft
2 54 (55.10%) Cisco
3 52 (53.06%) VMware
4 42 (42.86%) Citrix
5 19 (19.39%) Dell
6 16 (16.33%) HP
7 15 (15.31%) Meraki
8 12 (12.24%) Veeam
8 12 (12.24%) NetApp
9 11 (11.22%) Riverbed
10 8 (8.16%) SonicWALL
10 8 (8.16%) Apple
11 6 (6.12%) EMC
11 6 (6.12%) AppSense
12 5 (5.10%) Oracle
12 5 (5.10%) Avaya
13 4 (4.08%) Juniper
13 4 (4.08%) CheckPoint
13 4 (4.08%) Symantec
13 4 (4.08%) McAfee
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