The first table below looks at the demand for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 824 816 859
Rank change year-on-year
-8 +43
Permanent jobs requiring a 3rd Line Technical Support 57 54 36
As % of all permanent IT jobs located in the UK 0.049% 0.050% 0.031%
As % of the Job Titles category 0.052% 0.053% 0.032%
Number of salaries quoted 48 37 33
Average salary £41,000 £32,500 £37,500
Average salary % change year-on-year
+26.15% -13.33%
90% offered a salary of more than £30,000 £28,900 £31,500
10% offered a salary of more than £43,500 £44,500 £52,500
UK excluding London average salary £31,000 £33,000 £37,500
% change year-on-year
-6.06% -12.00%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109888 102187 111746
As % of all permanent IT jobs located in the UK 94.37% 94.26% 95.14%
Number of salaries quoted 89595 84579 95723
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 1 August 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 56 £42,000 +29.23% 8
London -8 32 £42,500 +36.00% 1
South East -14 8 £32,000 - 5
Yorkshire -23 7 £30,000 -3.22%
Hertfordshire -15 5 - - 1
East of England -16 5 - - 1
Leeds -30 5 £30,000 -3.22%
West Yorkshire -40 5 £30,000 -3.22%
Sidcup - 5 £39,000 -
Watford - 5 - - 1
Kent - 3 £33,500 - 1
Berkshire +2 2 £45,000 - 1
North West 0 2 £37,500 +74.41%
Hampshire -10 2 £25,000 -21.87%
York - 2 £27,500 -
North Yorkshire - 2 £27,500 -
Reading -2 1 £45,000 - 1
Cheshire -3 1 £35,000 +62.79%
West Midlands -7 1 £32,500 -8.45%
City of London -9 1 - - 1
South West -23 1 £42,500 +44.06% 1
Wales - 1 £32,500 -
Wiltshire - 1 £42,500 -
South Wales - 1 £32,500 -
Oxfordshire - 1 £33,000 - 1
Shropshire - 1 £32,500 -
Telford - 1 £32,500 -
Thame - 1 £33,000 -
Manchester - 1 £40,000 -
Bracknell - 1 - -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 1 August 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 93 (89.42%) Windows
2 73 (70.19%) Microsoft
3 52 (50.00%) ITIL
4 44 (42.31%) MS Exchange
5 43 (41.35%) VMware
6 38 (36.54%) Active Directory
6 38 (36.54%) VMware Infrastructure
7 37 (35.58%) Windows Server 2008
8 35 (33.65%) Windows Server 2003
9 33 (31.73%) Microsoft Certification
9 33 (31.73%) Firewall
10 31 (29.81%) MS Excel
10 31 (29.81%) SQL
11 30 (28.85%) SQL Server
12 28 (26.92%) Degree
13 27 (25.96%) MS Office
13 27 (25.96%) MCSE
14 26 (25.00%) DNS
15 22 (21.15%) Cisco
15 22 (21.15%) DHCP
16 21 (20.19%) VMware ESX
16 21 (20.19%) Citrix
16 21 (20.19%) TCP/IP
17 19 (18.27%) Lync
18 18 (17.31%) Windows 7
18 18 (17.31%) VPN
18 18 (17.31%) VBScript
19 17 (16.35%) Reuters
19 17 (16.35%) Bloomberg
19 17 (16.35%) Front Office

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 1 August 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (42.31%) MS Exchange
2 19 (18.27%) Lync
3 11 (10.58%) SharePoint
4 9 (8.65%) IIS
4 9 (8.65%) Exchange Server 2007
4 9 (8.65%) Exchange Server 2010
5 7 (6.73%) Exchange Server 2013
6 6 (5.77%) Blackberry Enterprise Server
7 5 (4.81%) Exchange Server 2003
7 5 (4.81%) SharePoint 2010
8 4 (3.85%) Exchange Server 2000
9 2 (1.92%) SharePoint Server
9 2 (1.92%) BizTalk Server
10 1 (0.96%) Tomcat
Applications
1 31 (29.81%) MS Excel
2 27 (25.96%) MS Office
Cloud Services
1 7 (6.73%) PaaS
2 6 (5.77%) IaaS
3 4 (3.85%) Office 365
4 2 (1.92%) SaaS
4 2 (1.92%) Microsoft Azure
5 1 (0.96%) Cloud Computing
Communications & Networking
1 33 (31.73%) Firewall
2 26 (25.00%) DNS
3 22 (21.15%) DHCP
4 21 (20.19%) TCP/IP
5 18 (17.31%) VPN
6 14 (13.46%) WAN
6 14 (13.46%) LAN
7 13 (12.50%) VoIP
8 10 (9.62%) SAN
9 9 (8.65%) MPLS
10 8 (7.69%) NAS
11 5 (4.81%) Wireless
11 5 (4.81%) PBX
11 5 (4.81%) ISDN
11 5 (4.81%) VLAN
11 5 (4.81%) Cisco IOS
12 4 (3.85%) NetScaler
12 4 (3.85%) Internet
13 2 (1.92%) IP Telephony
13 2 (1.92%) SSL
Database & Business Intelligence
1 30 (28.85%) SQL Server
2 6 (5.77%) SQL Server Reporting Services
3 3 (2.88%) SQL Server 2008
4 1 (0.96%) SQL Server 2012
4 1 (0.96%) SQL Server 2005
General
1 17 (16.35%) Front Office
2 10 (9.62%) Finance
3 6 (5.77%) Games
4 5 (4.81%) Manufacturing
4 5 (4.81%) Retail
5 2 (1.92%) Telecoms
6 1 (0.96%) Law
6 1 (0.96%) Legal
6 1 (0.96%) Billing
Libraries, Frameworks & Software Standards
1 2 (1.92%) Software Packaging
1 2 (1.92%) .NET
2 1 (0.96%) COM
2 1 (0.96%) SAML
2 1 (0.96%) SailPoint
Miscellaneous
1 8 (7.69%) Blackberry
2 6 (5.77%) Enterprise Storage
3 5 (4.81%) Mathematics
4 2 (1.92%) FMCG
4 2 (1.92%) EqualLogic
5 1 (0.96%) Clustering
5 1 (0.96%) Thin Client
5 1 (0.96%) SecurID
5 1 (0.96%) PKI
5 1 (0.96%) Fat Client
Operating Systems
1 93 (89.42%) Windows
2 37 (35.58%) Windows Server 2008
3 35 (33.65%) Windows Server 2003
4 18 (17.31%) Windows 7
5 17 (16.35%) Linux
5 17 (16.35%) Windows XP
6 12 (11.54%) Windows 8
6 12 (11.54%) Windows Server 2012
7 6 (5.77%) Mac OS X
8 5 (4.81%) Red Hat Enterprise Linux
9 4 (3.85%) Windows 2000 Server
10 2 (1.92%) Android
10 2 (1.92%) Apple iOS
10 2 (1.92%) UNIX
11 1 (0.96%) CentOS
11 1 (0.96%) Windows Mobile
Processes & Methodologies
1 52 (50.00%) ITIL
2 17 (16.35%) ETRM
3 13 (12.50%) Performance Monitoring
4 9 (8.65%) Root Cause Analysis
5 7 (6.73%) Service Delivery
6 5 (4.81%) E-Commerce
7 4 (3.85%) Problem Management
7 4 (3.85%) Security Management
7 4 (3.85%) Service Management
8 3 (2.88%) Configuration Management
8 3 (2.88%) Migration
8 3 (2.88%) Network Management
9 2 (1.92%) Project Planning
9 2 (1.92%) Continuous Improvement
9 2 (1.92%) CRM
9 2 (1.92%) Workflow
10 1 (0.96%) Disaster Recovery
10 1 (0.96%) Project Management
10 1 (0.96%) Identity Management
10 1 (0.96%) Data Security
Programming Languages
1 31 (29.81%) SQL
2 18 (17.31%) VBScript
3 17 (16.35%) Python
4 5 (4.81%) C
5 2 (1.92%) PowerShell
6 1 (0.96%) Java
Qualifications
1 33 (31.73%) Microsoft Certification
2 28 (26.92%) Degree
3 27 (25.96%) MCSE
4 16 (15.38%) MCITP
5 13 (12.50%) ITIL Certification
6 7 (6.73%) MCSA
6 7 (6.73%) Cisco Certification
7 6 (5.77%) CCNA
8 4 (3.85%) Security Cleared
8 4 (3.85%) MCP
8 4 (3.85%) Citrix Certification
9 3 (2.88%) CCA
9 3 (2.88%) SC Cleared
10 2 (1.92%) MCTS
10 2 (1.92%) HND
11 1 (0.96%) CCEA
11 1 (0.96%) CCAA
11 1 (0.96%) NCIE
11 1 (0.96%) VMware Certified Professional (VCP)
11 1 (0.96%) DV Cleared
Quality Assurance & Compliance
1 1 (0.96%) SLA
1 1 (0.96%) ISO/IEC 27001
System Software
1 38 (36.54%) Active Directory
1 38 (36.54%) VMware Infrastructure
2 21 (20.19%) VMware ESX
3 15 (14.42%) Hyper-V
4 14 (13.46%) XenApp
5 11 (10.58%) Terminal Services
6 7 (6.73%) XenDesktop
7 5 (4.81%) vSphere
8 4 (3.85%) XenServer
9 3 (2.88%) Microsoft App-V
10 2 (1.92%) vCloud
11 1 (0.96%) Microsoft Virtual Server
Systems Management
1 13 (12.50%) NetBackup
2 7 (6.73%) SCCM
3 6 (5.77%) McAfee ePO
4 3 (2.88%) WSUS
4 3 (2.88%) SCOM
5 1 (0.96%) MAILsweeper
5 1 (0.96%) Nagios
5 1 (0.96%) Symantec Endpoint Protection
5 1 (0.96%) Forefront Identity Manager
5 1 (0.96%) DatAdvantage
Vendors
1 73 (70.19%) Microsoft
2 43 (41.35%) VMware
3 22 (21.15%) Cisco
4 21 (20.19%) Citrix
5 17 (16.35%) Reuters
5 17 (16.35%) Bloomberg
6 16 (15.38%) HP
7 13 (12.50%) Veritas
7 13 (12.50%) Toshiba
8 7 (6.73%) NetApp
8 7 (6.73%) Avaya
8 7 (6.73%) Apple
9 6 (5.77%) CheckPoint
9 6 (5.77%) McAfee
10 5 (4.81%) AppSense
10 5 (4.81%) Sage
10 5 (4.81%) Pegasus
11 4 (3.85%) Dell
11 4 (3.85%) EMC
12 3 (2.88%) Juniper
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Salary: Market Rates + Benefits
Posted: Yesterday
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