The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 869 873 830
Rank change year-on-year
+4 -43
Permanent jobs requiring a 3rd Line Technical Support 26 53 53
As % of all permanent IT jobs located in the UK 0.024% 0.045% 0.049%
As % of the Job Titles category 0.025% 0.048% 0.052%
Number of salaries quoted 18 48 36
Average salary £36,000 £40,000 £33,000
Average salary % change year-on-year
-10.00% +21.21%
90% offered a salary of more than £28,550 £29,800 £29,750
10% offered a salary of more than £39,850 £45,000 £44,750
UK excluding London average salary £36,000 £36,000 £33,000
% change year-on-year
- +9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103195 111326 102545
As % of all permanent IT jobs located in the UK 94.45% 94.53% 94.57%
Number of salaries quoted 85280 91269 85438
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 6 July 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 26 £36,000 -10.00% 2
South East +7 13 £38,500 +11.59%
Berkshire +4 8 £38,500 -14.44%
South West -4 5 £37,500 -3.22%
Gloucestershire - 5 £37,500 -
East Midlands - 4 £35,000 -
Gloucester - 4 - -
Bracknell +19 3 £38,500 -
Surrey +15 3 £40,000 +50.94%
West Midlands -6 3 £36,000 -1.76% 1
Wokingham - 3 £37,750 -
London -4 2 £36,250 -13.69% 1
Birmingham - 2 £32,250 -
Derby - 2 £35,000 -
Epsom - 2 - -
Derbyshire - 2 £35,000 -
Hampshire -2 1 £29,000 +16.00%
Telford -2 1 £27,500 -15.38%
Reading -3 1 £35,000 -22.22%
Shropshire -6 1 £27,500 -15.38%
Coventry -12 1 £36,000 -1.76%
Basingstoke - 1 £29,000 -
Leicester - 1 £36,000 -
Buckinghamshire - 1 - -
Walsall - 1 £36,000 -
Northampton - 1 £36,000 -
Nottingham - 1 £28,500 -
Leicestershire - 1 £36,000 -
Northamptonshire - 1 £36,000 -
Nottinghamshire - 1 £28,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 6 July 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 65 (82.28%) Windows
2 58 (73.42%) Microsoft
3 57 (72.15%) Active Directory
4 51 (64.56%) MS Exchange
5 43 (54.43%) VMware
6 42 (53.16%) Cisco
7 36 (45.57%) SAN
7 36 (45.57%) Hyper-V
8 34 (43.04%) VMware Infrastructure
9 33 (41.77%) Citrix
10 31 (39.24%) Firewall
11 29 (36.71%) Microsoft Certification
12 28 (35.44%) SQL Server
12 28 (35.44%) Windows Server 2008
13 26 (32.91%) Windows Server 2012
14 25 (31.65%) MS Excel
15 24 (30.38%) Exchange Server 2013
16 23 (29.11%) SQL
16 23 (29.11%) MCSE
17 22 (27.85%) XenDesktop
18 21 (26.58%) Windows Server 2003
19 19 (24.05%) Windows XP
19 19 (24.05%) Exchange Server 2010
20 18 (22.78%) vSphere
20 18 (22.78%) XenApp
20 18 (22.78%) TCP/IP
20 18 (22.78%) ITIL
21 17 (21.52%) VoIP
21 17 (21.52%) DNS
21 17 (21.52%) Windows 8

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 6 July 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (64.56%) MS Exchange
2 24 (30.38%) Exchange Server 2013
3 19 (24.05%) Exchange Server 2010
4 14 (17.72%) SharePoint
5 11 (13.92%) Exchange Server 2003
6 10 (12.66%) IIS
7 5 (6.33%) Exchange Server 2007
8 3 (3.80%) Lync
9 1 (1.27%) Jetty
9 1 (1.27%) Apache
9 1 (1.27%) Tomcat
9 1 (1.27%) BizTalk Server
9 1 (1.27%) Blackberry Enterprise Server
Applications
1 25 (31.65%) MS Excel
2 7 (8.86%) MS Office
Business Applications
1 1 (1.27%) SAP Oil and Gas
Cloud Services
1 12 (15.19%) Office 365
2 6 (7.59%) SaaS
3 2 (2.53%) IaaS
3 2 (2.53%) Amazon AWS
4 1 (1.27%) Cloud Computing
Communications & Networking
1 36 (45.57%) SAN
2 31 (39.24%) Firewall
3 18 (22.78%) TCP/IP
4 17 (21.52%) VoIP
4 17 (21.52%) DNS
5 16 (20.25%) VPN
5 16 (20.25%) Wireless
6 13 (16.46%) DHCP
7 9 (11.39%) WAN
7 9 (11.39%) LAN
8 8 (10.13%) NAS
9 6 (7.59%) NetScaler
9 6 (7.59%) Wireshark
9 6 (7.59%) iSCSI
10 5 (6.33%) LTE
10 5 (6.33%) PSTN
10 5 (6.33%) Broadband
10 5 (6.33%) GPRS
10 5 (6.33%) GSM
10 5 (6.33%) SS7
Database & Business Intelligence
1 28 (35.44%) SQL Server
2 9 (11.39%) SQL Server 2008
3 8 (10.13%) SQL Server 2005
4 5 (6.33%) Oracle Database
5 1 (1.27%) MySQL
5 1 (1.27%) SQL Server 2012
Development Applications
1 1 (1.27%) Visual Studio
General
1 8 (10.13%) Telecoms
2 5 (6.33%) Finance
3 3 (3.80%) Retail
4 2 (2.53%) Back Office
5 1 (1.27%) Electronics
5 1 (1.27%) Marketing
5 1 (1.27%) Legal
5 1 (1.27%) Manufacturing
5 1 (1.27%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (3.80%) Web Services
2 1 (1.27%) XML
2 1 (1.27%) WCF
2 1 (1.27%) .NET
2 1 (1.27%) ASP.NET
Miscellaneous
1 11 (13.92%) Blackberry
2 10 (12.66%) Data Centre
3 7 (8.86%) Clustering
3 7 (8.86%) EqualLogic
4 5 (6.33%) HP StoreVirtual
5 2 (2.53%) Mobile App
5 2 (2.53%) Analytical Skills
5 2 (2.53%) FMCG
6 1 (1.27%) Thin Client
6 1 (1.27%) HP Storage
6 1 (1.27%) PKI
6 1 (1.27%) Fat Client
6 1 (1.27%) DTV
Operating Systems
1 65 (82.28%) Windows
2 28 (35.44%) Windows Server 2008
3 26 (32.91%) Windows Server 2012
4 21 (26.58%) Windows Server 2003
5 19 (24.05%) Windows XP
6 17 (21.52%) Windows 8
7 16 (20.25%) Linux
8 14 (17.72%) Windows 7
9 2 (2.53%) Mac OS
9 2 (2.53%) Ubuntu
10 1 (1.27%) Windows Vista
Processes & Methodologies
1 18 (22.78%) ITIL
2 9 (11.39%) Mentoring
3 8 (10.13%) Server Building
3 8 (10.13%) Root Cause Analysis
4 7 (8.86%) Service Management
5 5 (6.33%) Business Continuity
5 5 (6.33%) Project Management
5 5 (6.33%) Kalman Filter
6 3 (3.80%) Service Delivery
7 2 (2.53%) Information Security
7 2 (2.53%) Information Security Management
7 2 (2.53%) Security Management
7 2 (2.53%) Change Control
7 2 (2.53%) Vulnerability Assessment
7 2 (2.53%) Load Balancing
7 2 (2.53%) DevOps
8 1 (1.27%) Line Management
8 1 (1.27%) SDLC
8 1 (1.27%) Digital Marketing
8 1 (1.27%) Time Management
Programming Languages
1 23 (29.11%) SQL
2 2 (2.53%) PowerShell
3 1 (1.27%) JavaScript
3 1 (1.27%) PHP
Qualifications
1 29 (36.71%) Microsoft Certification
2 23 (29.11%) MCSE
3 13 (16.46%) CCA
3 13 (16.46%) Citrix Certification
4 11 (13.92%) MCSA
5 9 (11.39%) VMware Certified Professional (VCP)
5 9 (11.39%) MCITP
5 9 (11.39%) SC Cleared
5 9 (11.39%) Security Cleared
5 9 (11.39%) MCP
6 2 (2.53%) Degree
6 2 (2.53%) Cisco Certification
6 2 (2.53%) ITIL Certification
7 1 (1.27%) CCNP
7 1 (1.27%) CCNA
7 1 (1.27%) CCDP
7 1 (1.27%) MCTS
7 1 (1.27%) VCP5
7 1 (1.27%) ITIL Foundation Certificate
7 1 (1.27%) DV Cleared
Quality Assurance & Compliance
1 7 (8.86%) SLA
2 2 (2.53%) ISO/IEC 27001
System Software
1 57 (72.15%) Active Directory
2 36 (45.57%) Hyper-V
3 34 (43.04%) VMware Infrastructure
4 22 (27.85%) XenDesktop
5 18 (22.78%) vSphere
5 18 (22.78%) XenApp
6 15 (18.99%) XenServer
7 10 (12.66%) VMware ESX
8 9 (11.39%) Terminal Services
9 6 (7.59%) Microsoft App-V
10 3 (3.80%) ISA Server
11 2 (2.53%) VMware ESXi
12 1 (1.27%) BitLocker
12 1 (1.27%) UAG
Systems Management
1 9 (11.39%) Backup Exec
2 8 (10.13%) SCCM
2 8 (10.13%) SCOM
3 6 (7.59%) EdgeSight
4 1 (1.27%) OpenView Configuration Management
Vendors
1 58 (73.42%) Microsoft
2 43 (54.43%) VMware
3 42 (53.16%) Cisco
4 33 (41.77%) Citrix
5 15 (18.99%) HP
6 14 (17.72%) Dell
7 13 (16.46%) Meraki
8 9 (11.39%) NetApp
9 8 (10.13%) Apple
9 8 (10.13%) SonicWALL
9 8 (10.13%) Veeam
10 7 (8.86%) Riverbed
11 6 (7.59%) AppSense
11 6 (7.59%) EMC
12 5 (6.33%) Avaya
12 5 (6.33%) Oracle
13 4 (5.06%) Juniper
13 4 (5.06%) Symantec
13 4 (5.06%) McAfee
14 3 (3.80%) Toshiba
City, London
Global Technology Solutions Ltd
Salary: £35000 - £45000 per annum + benefits
Posted: 4 days ago
Staffordshire
Informatiq Consulting
Salary: £28000 - £32000 per annum + Pension, healthcare, bonus
Posted: 6 days ago