The first table below looks at the demand for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 851 827 860
Rank change year-on-year
-24 +33
Permanent jobs requiring a 3rd Line Technical Support 54 52 39
As % of all permanent IT jobs located in the UK 0.046% 0.048% 0.033%
As % of the Job Titles category 0.049% 0.051% 0.035%
Number of salaries quoted 46 34 36
Average salary £42,000 £32,500 £37,500
Average salary % change year-on-year
+29.23% -13.33%
90% offered a salary of more than £30,000 £29,500 £31,500
10% offered a salary of more than £45,000 £44,500 £52,500
UK excluding London average salary £33,000 £33,000 £37,000
% change year-on-year
- -10.81%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110640 102566 112158
As % of all permanent IT jobs located in the UK 94.41% 94.27% 95.10%
Number of salaries quoted 90375 84963 96161
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 25 July 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 53 £42,000 +29.23% 6
London -26 29 £42,500 +36.00%
South East -17 9 £34,500 +7.81% 4
Yorkshire - 5 £30,000 -
Sidcup - 5 £39,000 -
Hertfordshire -4 4 - -
East of England -6 4 - - 1
West Yorkshire - 4 £30,000 -
Watford - 4 - -
Leeds - 4 £30,000 -
Hampshire +3 3 £25,000 -21.87%
North West +1 3 £40,000 +86.04%
Kent - 3 £33,500 -
Berkshire +6 2 £45,000 - 1
Cheshire -4 2 £38,750 +80.23%
West Midlands -19 2 £34,573 -2.61%
Reading -2 1 £45,000 - 1
Coventry -9 1 £36,645 -
Surrey -12 1 £45,000 +50.00%
South West -15 1 £42,500 +44.06% 1
Wales - 1 £32,500 -
South Wales - 1 £32,500 -
City of London - 1 - -
Wiltshire - 1 £42,500 -
Bracknell - 1 - -
Cardiff - 1 £32,500 -
Corsham - 1 £42,500 -
Telford - 1 £32,500 -
Thame - 1 £33,000 -
Manchester - 1 £40,000 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 25 July 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 92 (90.20%) Windows
2 71 (69.61%) Microsoft
3 49 (48.04%) ITIL
4 42 (41.18%) MS Exchange
4 42 (41.18%) VMware
5 38 (37.25%) Active Directory
6 37 (36.27%) Windows Server 2003
6 37 (36.27%) VMware Infrastructure
6 37 (36.27%) Windows Server 2008
7 34 (33.33%) Firewall
8 33 (32.35%) Microsoft Certification
9 32 (31.37%) SQL
10 31 (30.39%) SQL Server
10 31 (30.39%) MS Excel
11 28 (27.45%) Degree
12 27 (26.47%) MCSE
13 26 (25.49%) MS Office
14 25 (24.51%) DNS
15 22 (21.57%) Citrix
16 21 (20.59%) Cisco
16 21 (20.59%) DHCP
17 20 (19.61%) TCP/IP
17 20 (19.61%) VMware ESX
18 18 (17.65%) Windows 7
18 18 (17.65%) Lync
19 17 (16.67%) VPN
19 17 (16.67%) Windows XP
19 17 (16.67%) VBScript
19 17 (16.67%) Linux
20 16 (15.69%) Python

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 25 July 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (41.18%) MS Exchange
2 18 (17.65%) Lync
3 11 (10.78%) IIS
4 10 (9.80%) SharePoint
5 9 (8.82%) Exchange Server 2010
6 8 (7.84%) Exchange Server 2007
7 6 (5.88%) Exchange Server 2013
7 6 (5.88%) Blackberry Enterprise Server
8 5 (4.90%) Exchange Server 2003
9 4 (3.92%) Exchange Server 2000
9 4 (3.92%) SharePoint 2010
10 2 (1.96%) SharePoint Server
10 2 (1.96%) BizTalk Server
11 1 (0.98%) Tomcat
Applications
1 31 (30.39%) MS Excel
2 26 (25.49%) MS Office
Cloud Services
1 7 (6.86%) IaaS
2 6 (5.88%) PaaS
3 3 (2.94%) Office 365
4 2 (1.96%) Microsoft Azure
4 2 (1.96%) SaaS
5 1 (0.98%) Cloud Computing
Communications & Networking
1 34 (33.33%) Firewall
2 25 (24.51%) DNS
3 21 (20.59%) DHCP
4 20 (19.61%) TCP/IP
5 17 (16.67%) VPN
6 13 (12.75%) VoIP
6 13 (12.75%) WAN
6 13 (12.75%) LAN
7 11 (10.78%) SAN
8 9 (8.82%) MPLS
8 9 (8.82%) NAS
9 5 (4.90%) Wireless
9 5 (4.90%) Internet
10 4 (3.92%) PBX
10 4 (3.92%) ISDN
10 4 (3.92%) VLAN
10 4 (3.92%) Cisco IOS
10 4 (3.92%) NetScaler
11 2 (1.96%) IP Telephony
11 2 (1.96%) Wi-Fi
Database & Business Intelligence
1 31 (30.39%) SQL Server
2 6 (5.88%) SQL Server Reporting Services
3 3 (2.94%) SQL Server 2008
4 1 (0.98%) SQL Server 2012
4 1 (0.98%) SQL Server 2005
General
1 16 (15.69%) Front Office
2 7 (6.86%) Finance
3 6 (5.88%) Games
4 4 (3.92%) Retail
4 4 (3.92%) Manufacturing
5 2 (1.96%) Telecoms
6 1 (0.98%) Law
6 1 (0.98%) Legal
6 1 (0.98%) Billing
Libraries, Frameworks & Software Standards
1 2 (1.96%) .NET
1 2 (1.96%) SAML
1 2 (1.96%) Software Packaging
2 1 (0.98%) SailPoint
2 1 (0.98%) COM
Miscellaneous
1 7 (6.86%) Blackberry
1 7 (6.86%) Enterprise Storage
2 4 (3.92%) Mathematics
3 2 (1.96%) EqualLogic
4 1 (0.98%) Thin Client
4 1 (0.98%) Fat Client
4 1 (0.98%) FMCG
4 1 (0.98%) Clustering
4 1 (0.98%) SecurID
4 1 (0.98%) PKI
Operating Systems
1 92 (90.20%) Windows
2 37 (36.27%) Windows Server 2003
2 37 (36.27%) Windows Server 2008
3 18 (17.65%) Windows 7
4 17 (16.67%) Linux
4 17 (16.67%) Windows XP
5 11 (10.78%) Windows 8
6 10 (9.80%) Windows Server 2012
7 6 (5.88%) Mac OS X
8 4 (3.92%) Red Hat Enterprise Linux
8 4 (3.92%) Windows 2000 Server
9 2 (1.96%) Apple iOS
9 2 (1.96%) UNIX
9 2 (1.96%) Android
10 1 (0.98%) Windows Mobile
10 1 (0.98%) CentOS
Processes & Methodologies
1 49 (48.04%) ITIL
2 16 (15.69%) ETRM
3 13 (12.75%) Performance Monitoring
4 8 (7.84%) Root Cause Analysis
4 8 (7.84%) Service Delivery
5 5 (4.90%) Security Management
6 4 (3.92%) E-Commerce
6 4 (3.92%) Service Management
7 3 (2.94%) Configuration Management
7 3 (2.94%) Migration
7 3 (2.94%) Network Management
8 2 (1.96%) Product Management
8 2 (1.96%) Workflow
8 2 (1.96%) Project Planning
8 2 (1.96%) Problem Management
8 2 (1.96%) Continuous Improvement
8 2 (1.96%) Information Security
8 2 (1.96%) CRM
9 1 (0.98%) Project Management
9 1 (0.98%) PRINCE
Programming Languages
1 32 (31.37%) SQL
2 17 (16.67%) VBScript
3 16 (15.69%) Python
4 4 (3.92%) C
5 2 (1.96%) PowerShell
6 1 (0.98%) Java
Qualifications
1 33 (32.35%) Microsoft Certification
2 28 (27.45%) Degree
3 27 (26.47%) MCSE
4 16 (15.69%) MCITP
5 13 (12.75%) ITIL Certification
6 7 (6.86%) Cisco Certification
6 7 (6.86%) MCSA
7 6 (5.88%) CCNA
8 4 (3.92%) MCP
8 4 (3.92%) Citrix Certification
8 4 (3.92%) Security Cleared
9 3 (2.94%) SC Cleared
9 3 (2.94%) CCA
10 2 (1.96%) HND
10 2 (1.96%) MCTS
11 1 (0.98%) VMware Certified Professional (VCP)
11 1 (0.98%) DV Cleared
11 1 (0.98%) NCIE
11 1 (0.98%) CCAA
11 1 (0.98%) CCEA
Quality Assurance & Compliance
1 1 (0.98%) SLA
1 1 (0.98%) ISO/IEC 27001
System Software
1 38 (37.25%) Active Directory
2 37 (36.27%) VMware Infrastructure
3 20 (19.61%) VMware ESX
4 15 (14.71%) XenApp
5 14 (13.73%) Hyper-V
6 11 (10.78%) Terminal Services
7 7 (6.86%) XenDesktop
8 5 (4.90%) vSphere
9 4 (3.92%) XenServer
10 3 (2.94%) Microsoft App-V
11 2 (1.96%) vCloud
12 1 (0.98%) Microsoft Virtual Server
Systems Management
1 13 (12.75%) NetBackup
2 7 (6.86%) SCCM
3 6 (5.88%) McAfee ePO
4 3 (2.94%) WSUS
4 3 (2.94%) SCOM
5 1 (0.98%) Nagios
5 1 (0.98%) MAILsweeper
5 1 (0.98%) Symantec Endpoint Protection
5 1 (0.98%) Forefront Identity Manager
5 1 (0.98%) DatAdvantage
Vendors
1 71 (69.61%) Microsoft
2 42 (41.18%) VMware
3 22 (21.57%) Citrix
4 21 (20.59%) Cisco
5 16 (15.69%) HP
5 16 (15.69%) Reuters
5 16 (15.69%) Bloomberg
6 13 (12.75%) Veritas
6 13 (12.75%) Toshiba
7 7 (6.86%) Avaya
8 6 (5.88%) NetApp
8 6 (5.88%) Apple
8 6 (5.88%) McAfee
9 5 (4.90%) AppSense
9 5 (4.90%) CheckPoint
9 5 (4.90%) EMC
10 4 (3.92%) Dell
10 4 (3.92%) Sage
10 4 (3.92%) Pegasus
11 3 (2.94%) Juniper
Haywards Heath
Bluefire Consulting
Salary: £32000 - £36000 per annum + holidays, lap, mob, bus ex
Posted: 7 days ago