The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 818 837 840
Rank change year-on-year
+19 +3
Permanent jobs requiring a 3rd Line Technical Support 79 53 45
As % of all permanent IT jobs located in the UK 0.071% 0.048% 0.039%
As % of the Job Titles category 0.075% 0.051% 0.041%
Number of salaries quoted 67 37 43
Average salary £36,000 £35,000 £32,500
Average salary % change year-on-year
+2.85% +7.69%
90% offered a salary of more than £27,500 £30,000 £30,000
10% offered a salary of more than £50,000 £52,500 £38,500
UK excluding London average salary £35,000 £35,000 £30,750
% change year-on-year
- +13.82%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 19 December 2014 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 78 £36,000 +2.85% 3
London +34 32 £37,500 - 1
South East +14 20 £45,000 +20.00% 1
Berkshire +7 12 £47,500 -9.52%
City of London +40 11 £37,500 -0.66%
East of England - 10 £32,500 -
West Yorkshire -7 9 £24,500 -3.92%
Yorkshire -17 9 £24,500 -3.92%
Leeds - 9 £24,500 -
Hertfordshire - 6 £32,500 -
Wimbledon - 6 £35,000 -
Surrey -1 5 £37,500 - 1
North West -8 5 £35,000 -10.25% 1
Manchester -12 5 £35,000 -10.25% 1
Reading +2 4 £47,500 -9.52%
Southend-on-Sea - 4 £45,000 -
Bedfordshire - 4 £32,500 -
Maidenhead - 4 £45,000 -
Essex - 4 £45,000 -
Reigate - 3 £37,500 - 1
Hampshire -29 2 £52,000 +54.07%
Southampton - 2 £52,000 -
Hemel Hempstead - 2 £36,000 -
Buckinghamshire +5 1 £38,250 +5.51%
South West -8 1 £28,500 -18.57%
West Midlands -9 1 £35,000 +4.47%
Staffordshire - 1 £35,000 -
Wiltshire - 1 £28,500 -
Burton-upon-Trent - 1 £35,000 -
Chippenham - 1 £28,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 100 (78.13%) Microsoft
2 99 (77.34%) Windows
3 75 (58.59%) MS Exchange
4 66 (51.56%) VMware
5 65 (50.78%) Active Directory
6 60 (46.88%) Cisco
7 59 (46.09%) Windows Server 2008
8 46 (35.94%) ITIL
8 46 (35.94%) VMware Infrastructure
9 43 (33.59%) SQL Server
10 41 (32.03%) MS Excel
11 38 (29.69%) Citrix
12 37 (28.91%) Windows Server 2012
12 37 (28.91%) Microsoft Certification
13 36 (28.13%) Firewall
14 35 (27.34%) MCSE
15 30 (23.44%) TCP/IP
16 29 (22.66%) Hyper-V
16 29 (22.66%) Finance
17 26 (20.31%) MS Office
18 25 (19.53%) Cisco Certification
18 25 (19.53%) Degree
18 25 (19.53%) Exchange Server 2013
19 24 (18.75%) SAN
19 24 (18.75%) Citrix Certification
19 24 (18.75%) Windows Server 2003
20 23 (17.97%) SharePoint
21 22 (17.19%) Exchange Server 2010
21 22 (17.19%) Windows 8
21 22 (17.19%) LAN

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (58.59%) MS Exchange
2 25 (19.53%) Exchange Server 2013
3 23 (17.97%) SharePoint
4 22 (17.19%) Exchange Server 2010
5 18 (14.06%) Exchange Server 2007
6 16 (12.50%) Lync
7 15 (11.72%) Exchange Server 2003
8 6 (4.69%) SharePoint 2010
9 5 (3.91%) Blackberry Enterprise Server
10 3 (2.34%) IIS
11 2 (1.56%) SharePoint Server
11 2 (1.56%) Moodle
12 1 (0.78%) Tomcat
12 1 (0.78%) Exchange Server 2000
Applications
1 41 (32.03%) MS Excel
2 26 (20.31%) MS Office
3 1 (0.78%) Photoshop
3 1 (0.78%) AutoCAD
Cloud Services
1 15 (11.72%) Office 365
2 6 (4.69%) PaaS
Communications & Networking
1 36 (28.13%) Firewall
2 30 (23.44%) TCP/IP
3 24 (18.75%) SAN
4 22 (17.19%) LAN
4 22 (17.19%) DNS
5 21 (16.41%) VPN
6 20 (15.63%) WAN
7 18 (14.06%) VoIP
8 17 (13.28%) DHCP
9 14 (10.94%) Wireless
10 11 (8.59%) VLAN
11 6 (4.69%) Cisco IOS
11 6 (4.69%) MPLS
11 6 (4.69%) ISDN
11 6 (4.69%) PBX
12 5 (3.91%) Broadband
12 5 (3.91%) NetScaler
13 4 (3.13%) Junos
13 4 (3.13%) Fibre Channel
13 4 (3.13%) iSCSI
Database & Business Intelligence
1 43 (33.59%) SQL Server
2 1 (0.78%) SQL Server 2008
Development Applications
1 1 (0.78%) Eclipse
1 1 (0.78%) NetBeans
1 1 (0.78%) Team Foundation Server
General
1 29 (22.66%) Finance
2 9 (7.03%) Front Office
3 6 (4.69%) Manufacturing
3 6 (4.69%) Retail
4 4 (3.13%) Advertising
5 3 (2.34%) Legal
6 2 (1.56%) Billing
6 2 (1.56%) Law
7 1 (0.78%) Telecoms
7 1 (0.78%) Banking
Libraries, Frameworks & Software Standards
1 2 (1.56%) JTAPI
1 2 (1.56%) Application Packaging
2 1 (0.78%) Regular Expression
2 1 (0.78%) HTML
2 1 (0.78%) .NET
2 1 (0.78%) J2EE
2 1 (0.78%) COM
Miscellaneous
1 8 (6.25%) Analytical Skills
2 7 (5.47%) Blackberry
2 7 (5.47%) Clustering
3 6 (4.69%) Mathematics
4 2 (1.56%) CMDB
4 2 (1.56%) VLE
4 2 (1.56%) FMCG
4 2 (1.56%) EqualLogic
5 1 (0.78%) Enterprise Software
5 1 (0.78%) User Experience
5 1 (0.78%) Tandem
5 1 (0.78%) Fat Client
5 1 (0.78%) CLARiiON
5 1 (0.78%) Grid Computing
5 1 (0.78%) EPoS
5 1 (0.78%) Thin Client
Operating Systems
1 99 (77.34%) Windows
2 59 (46.09%) Windows Server 2008
3 37 (28.91%) Windows Server 2012
4 24 (18.75%) Windows Server 2003
5 22 (17.19%) Windows 8
6 19 (14.84%) Windows 7
7 17 (13.28%) Windows XP
8 12 (9.38%) Linux
9 6 (4.69%) Red Hat Enterprise Linux
10 4 (3.13%) UNIX
11 2 (1.56%) AIX
12 1 (0.78%) Mac OS X
12 1 (0.78%) Windows 2000 Server
Processes & Methodologies
1 46 (35.94%) ITIL
2 13 (10.16%) Problem Management
3 12 (9.38%) Mentoring
4 10 (7.81%) Root Cause Analysis
5 9 (7.03%) ETRM
6 8 (6.25%) Disaster Recovery
6 8 (6.25%) Incident Management
7 6 (4.69%) Coaching
7 6 (4.69%) E-Commerce
7 6 (4.69%) Project Management
7 6 (4.69%) Migration
8 5 (3.91%) Kalman Filter
9 4 (3.13%) Mobile Device Management
9 4 (3.13%) Time Management
9 4 (3.13%) Change Management
10 3 (2.34%) Capacity Planning
11 2 (1.56%) Business Continuity
11 2 (1.56%) Document Management
11 2 (1.56%) Configuration Management
11 2 (1.56%) Service Management
Programming Languages
1 16 (12.50%) SQL
2 10 (7.81%) Python
3 9 (7.03%) VBScript
4 7 (5.47%) C
5 5 (3.91%) PowerShell
6 2 (1.56%) Java
6 2 (1.56%) Perl
6 2 (1.56%) Shell Script
7 1 (0.78%) MATLAB
7 1 (0.78%) AWK
7 1 (0.78%) C#
7 1 (0.78%) C++
7 1 (0.78%) sed
7 1 (0.78%) VBA
Qualifications
1 37 (28.91%) Microsoft Certification
2 35 (27.34%) MCSE
3 25 (19.53%) Cisco Certification
3 25 (19.53%) Degree
4 24 (18.75%) Citrix Certification
5 22 (17.19%) MCP
6 20 (15.63%) MCSA
7 15 (11.72%) CCA
8 14 (10.94%) CCNA
8 14 (10.94%) VMware Certified Professional (VCP)
9 13 (10.16%) MCITP
10 12 (9.38%) CCNP
11 8 (6.25%) MCTS
12 4 (3.13%) SC Cleared
12 4 (3.13%) Security Cleared
13 2 (1.56%) VCAP
13 2 (1.56%) CCEA
14 1 (0.78%) NCIE
Quality Assurance & Compliance
1 6 (4.69%) SLA
2 1 (0.78%) QA
2 1 (0.78%) Solvency II
System Software
1 65 (50.78%) Active Directory
2 46 (35.94%) VMware Infrastructure
3 29 (22.66%) Hyper-V
4 19 (14.84%) vSphere
5 16 (12.50%) XenDesktop
5 16 (12.50%) XenApp
6 14 (10.94%) XenServer
7 11 (8.59%) Terminal Services
7 11 (8.59%) VMware ESX
8 5 (3.91%) Microsoft App-V
9 4 (3.13%) Forefront TMG
9 4 (3.13%) VMware ESXi
10 1 (0.78%) vCloud
Systems Management
1 11 (8.59%) Backup Exec
1 11 (8.59%) SCCM
2 8 (6.25%) SCOM
3 4 (3.13%) NetBackup
3 4 (3.13%) EdgeSight
4 2 (1.56%) Cisco CUCM
4 2 (1.56%) ZENworks
5 1 (0.78%) Legato
5 1 (0.78%) ARCserve
5 1 (0.78%) SCVMM
5 1 (0.78%) SCSM
Vendors
1 100 (78.13%) Microsoft
2 66 (51.56%) VMware
3 60 (46.88%) Cisco
4 38 (29.69%) Citrix
5 16 (12.50%) Dell
6 14 (10.94%) Symantec
7 12 (9.38%) Open Text
7 12 (9.38%) HP
8 11 (8.59%) Juniper
8 11 (8.59%) CheckPoint
9 10 (7.81%) Veeam
10 9 (7.03%) Reuters
10 9 (7.03%) Bloomberg
11 8 (6.25%) Riverbed
11 8 (6.25%) NetApp
12 6 (4.69%) Pegasus
12 6 (4.69%) Sage
12 6 (4.69%) AppSense
13 5 (3.91%) Altiris
13 5 (3.91%) F5
London
Millshill Recruitment Ltd
Salary: From £40,000 to £45,000 per annum
Posted: 2 days ago
Altrincham
360 Resourcing
Salary: £23k - 25k per year + Superb Benefits
Posted: 3 days ago
Reigate
Capita - ITPS
Salary: £35000 - £40000 per annum
Posted: 6 days ago