The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 802 814 842
Rank change year-on-year
+12 +28
Permanent jobs requiring a 3rd Line Technical Support 64 61 44
As % of all permanent IT jobs located in the UK 0.061% 0.059% 0.040%
As % of the Job Titles category 0.065% 0.062% 0.042%
Number of salaries quoted 55 50 39
Average salary £35,500 £35,000 £32,500
Average salary % change year-on-year
+1.42% +7.69%
90% offered a salary of more than £24,500 £28,850 £28,950
10% offered a salary of more than £45,500 £42,500 £38,500
UK excluding London average salary £35,000 £33,500 £32,500
% change year-on-year
+4.47% +3.07%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98723 98609 105043
As % of all permanent IT jobs located in the UK 94.80% 94.57% 95.11%
Number of salaries quoted 82175 79630 90068
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 29 January 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 61 £36,000 +2.85% 6
South East -18 19 £40,000 +33.33% 1
London -15 13 £37,500 - 1
West Yorkshire - 12 £24,500 - 1
Yorkshire - 12 £24,500 - 1
Leeds - 12 £24,500 - 1
Manchester +3 8 £35,000 - 2
North West +3 8 £35,000 - 3
City of London +12 7 £37,500 -
Buckinghamshire +11 6 £40,000 -
Milton Keynes +3 6 £40,000 -
East of England -2 6 £34,250 +24.54%
Berkshire - 6 £50,000 - 1
Surrey -12 4 £37,500 +41.50%
Hertfordshire - 4 £34,250 -
Hampshire -35 3 £52,000 +38.66%
West Midlands -14 2 £35,000 +4.47%
Wimbledon - 2 £36,000 -
Staffordshire - 2 £35,000 -
Essex - 2 £45,000 -
Bedfordshire - 2 £32,500 -
Reigate - 2 £38,750 -
Southampton - 2 £52,000 -
Southend-on-Sea - 2 £45,000 -
Hemel Hempstead - 2 £36,000 -
Burton-upon-Trent - 2 £35,000 -
Bristol -3 1 £40,000 +14.28%
South West -23 1 £40,000 +14.28%
East Midlands - 1 £25,500 -
Derbyshire - 1 £25,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 96 (76.19%) Microsoft
2 90 (71.43%) Windows
3 75 (59.52%) MS Exchange
4 72 (57.14%) Active Directory
5 69 (54.76%) VMware
6 64 (50.79%) Cisco
7 57 (45.24%) Windows Server 2008
8 47 (37.30%) VMware Infrastructure
9 46 (36.51%) SQL Server
10 45 (35.71%) Citrix
10 45 (35.71%) Microsoft Certification
11 43 (34.13%) MS Excel
12 40 (31.75%) MCSE
13 37 (29.37%) Firewall
14 36 (28.57%) Hyper-V
14 36 (28.57%) Windows Server 2012
15 33 (26.19%) ITIL
16 31 (24.60%) Exchange Server 2013
16 31 (24.60%) SAN
17 28 (22.22%) vSphere
18 27 (21.43%) Citrix Certification
18 27 (21.43%) TCP/IP
19 26 (20.63%) Finance
19 26 (20.63%) MCP
20 25 (19.84%) SharePoint
20 25 (19.84%) Cisco Certification
21 24 (19.05%) MCSA
21 24 (19.05%) Windows 8
22 23 (18.25%) XenDesktop
22 23 (18.25%) Exchange Server 2010

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 75 (59.52%) MS Exchange
2 31 (24.60%) Exchange Server 2013
3 25 (19.84%) SharePoint
4 23 (18.25%) Exchange Server 2010
5 21 (16.67%) Exchange Server 2003
6 14 (11.11%) Lync
6 14 (11.11%) Exchange Server 2007
7 12 (9.52%) IIS
8 4 (3.17%) Blackberry Enterprise Server
9 2 (1.59%) SharePoint Server
9 2 (1.59%) SharePoint 2010
9 2 (1.59%) Moodle
10 1 (0.79%) Tomcat
Applications
1 43 (34.13%) MS Excel
2 20 (15.87%) MS Office
3 1 (0.79%) Photoshop
3 1 (0.79%) AutoCAD
Cloud Services
1 15 (11.90%) Office 365
2 6 (4.76%) SaaS
3 2 (1.59%) PaaS
Communications & Networking
1 37 (29.37%) Firewall
2 31 (24.60%) SAN
3 27 (21.43%) TCP/IP
4 21 (16.67%) Wireless
5 20 (15.87%) VoIP
6 19 (15.08%) VPN
7 18 (14.29%) DNS
8 17 (13.49%) LAN
9 14 (11.11%) WAN
10 13 (10.32%) DHCP
11 7 (5.56%) VLAN
11 7 (5.56%) NAS
12 5 (3.97%) NetScaler
12 5 (3.97%) Broadband
13 4 (3.17%) iSCSI
13 4 (3.17%) Wireshark
13 4 (3.17%) Fibre Channel
13 4 (3.17%) Junos
14 3 (2.38%) FWSM
14 3 (2.38%) SHDSL
Database & Business Intelligence
1 46 (36.51%) SQL Server
2 1 (0.79%) SQL Server 2008
Development Applications
1 1 (0.79%) Team Foundation Server
1 1 (0.79%) Eclipse
1 1 (0.79%) NetBeans
General
1 26 (20.63%) Finance
2 4 (3.17%) Advertising
3 2 (1.59%) Financial Institution
3 2 (1.59%) Front Office
3 2 (1.59%) Legal
3 2 (1.59%) Manufacturing
3 2 (1.59%) Retail
4 1 (0.79%) Billing
4 1 (0.79%) Banking
4 1 (0.79%) Law
4 1 (0.79%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.59%) JTAPI
1 2 (1.59%) Application Packaging
2 1 (0.79%) Regular Expression
2 1 (0.79%) .NET
2 1 (0.79%) J2EE
2 1 (0.79%) HTML
Miscellaneous
1 10 (7.94%) Clustering
2 6 (4.76%) Blackberry
3 4 (3.17%) Analytical Skills
4 3 (2.38%) EqualLogic
5 2 (1.59%) VLE
5 2 (1.59%) Tandem
5 2 (1.59%) Mathematics
5 2 (1.59%) CMDB
6 1 (0.79%) User Experience
6 1 (0.79%) Enterprise Software
6 1 (0.79%) Fat Client
6 1 (0.79%) EPoS
6 1 (0.79%) Thin Client
6 1 (0.79%) CLARiiON
6 1 (0.79%) Grid Computing
Operating Systems
1 90 (71.43%) Windows
2 57 (45.24%) Windows Server 2008
3 36 (28.57%) Windows Server 2012
4 24 (19.05%) Windows 8
5 21 (16.67%) Windows Server 2003
6 20 (15.87%) Windows 7
7 18 (14.29%) Windows XP
8 9 (7.14%) Linux
9 4 (3.17%) UNIX
10 2 (1.59%) AIX
10 2 (1.59%) Red Hat Enterprise Linux
11 1 (0.79%) Mac OS
Processes & Methodologies
1 33 (26.19%) ITIL
2 10 (7.94%) Problem Management
3 8 (6.35%) Disaster Recovery
3 8 (6.35%) Kalman Filter
3 8 (6.35%) Incident Management
4 6 (4.76%) Project Management
4 6 (4.76%) Migration
4 6 (4.76%) Root Cause Analysis
5 5 (3.97%) Business Continuity
5 5 (3.97%) Service Management
6 4 (3.17%) Change Management
6 4 (3.17%) Time Management
6 4 (3.17%) Mobile Device Management
6 4 (3.17%) Mentoring
7 3 (2.38%) Capacity Planning
8 2 (1.59%) Configuration Management
8 2 (1.59%) E-Commerce
8 2 (1.59%) Web Development
8 2 (1.59%) ETRM
8 2 (1.59%) Product Management
Programming Languages
1 23 (18.25%) SQL
2 6 (4.76%) PowerShell
3 3 (2.38%) C
3 3 (2.38%) Python
4 2 (1.59%) Shell Script
4 2 (1.59%) VBScript
4 2 (1.59%) Java
4 2 (1.59%) Perl
5 1 (0.79%) sed
5 1 (0.79%) VBA
5 1 (0.79%) C#
5 1 (0.79%) C++
5 1 (0.79%) AWK
5 1 (0.79%) MATLAB
Qualifications
1 45 (35.71%) Microsoft Certification
2 40 (31.75%) MCSE
3 27 (21.43%) Citrix Certification
4 26 (20.63%) MCP
5 25 (19.84%) Cisco Certification
6 24 (19.05%) MCSA
7 18 (14.29%) VMware Certified Professional (VCP)
7 18 (14.29%) CCA
8 16 (12.70%) MCITP
9 14 (11.11%) Degree
10 13 (10.32%) CCNA
11 12 (9.52%) CCNP
12 8 (6.35%) MCTS
13 4 (3.17%) SC Cleared
13 4 (3.17%) Security Cleared
14 2 (1.59%) CCEA
14 2 (1.59%) VCAP
15 1 (0.79%) VCP5
Quality Assurance & Compliance
1 6 (4.76%) SLA
2 1 (0.79%) Solvency II
2 1 (0.79%) QA
System Software
1 72 (57.14%) Active Directory
2 47 (37.30%) VMware Infrastructure
3 36 (28.57%) Hyper-V
4 28 (22.22%) vSphere
5 23 (18.25%) XenDesktop
6 19 (15.08%) XenApp
7 18 (14.29%) XenServer
8 7 (5.56%) Terminal Services
9 6 (4.76%) VMware ESX
10 5 (3.97%) Microsoft App-V
11 4 (3.17%) VMware ESXi
11 4 (3.17%) Forefront TMG
12 1 (0.79%) vCloud
Systems Management
1 15 (11.90%) Backup Exec
2 11 (8.73%) SCCM
3 8 (6.35%) SCOM
4 4 (3.17%) EdgeSight
5 3 (2.38%) NetBackup
6 2 (1.59%) ZENworks
6 2 (1.59%) Cisco CUCM
7 1 (0.79%) SCSM
7 1 (0.79%) SCVMM
7 1 (0.79%) ARCserve
7 1 (0.79%) Legato
Vendors
1 96 (76.19%) Microsoft
2 69 (54.76%) VMware
3 64 (50.79%) Cisco
4 45 (35.71%) Citrix
5 20 (15.87%) Dell
6 15 (11.90%) HP
7 14 (11.11%) Symantec
7 14 (11.11%) Veeam
8 12 (9.52%) Juniper
8 12 (9.52%) Riverbed
9 11 (8.73%) Open Text
10 9 (7.14%) NetApp
11 8 (6.35%) CheckPoint
12 5 (3.97%) F5
12 5 (3.97%) Meraki
12 5 (3.97%) Altiris
12 5 (3.97%) AppSense
12 5 (3.97%) Websense
13 4 (3.17%) NETGEAR
14 2 (1.59%) McAfee
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