The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 874 870 830
Rank change year-on-year
-4 -40
Permanent jobs requiring a 3rd Line Technical Support 24 57 54
As % of all permanent IT jobs located in the UK 0.022% 0.049% 0.050%
As % of the Job Titles category 0.023% 0.052% 0.053%
Number of salaries quoted 20 48 37
Average salary £35,750 £42,000 £32,500
Average salary % change year-on-year
-14.88% +29.23%
90% offered a salary of more than £27,500 £30,000 £28,900
10% offered a salary of more than £40,000 £43,500 £44,500
UK excluding London average salary £35,000 £31,750 £33,000
% change year-on-year
+10.23% -3.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103108 110561 102421
As % of all permanent IT jobs located in the UK 94.31% 94.50% 94.31%
Number of salaries quoted 85312 90184 84719
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 3 August 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 28 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 24 £35,750 -14.88% 5
South East +12 9 £38,500 +20.31% 1
London -6 6 £40,000 -5.88% 1
City of London +40 5 £40,000 -
Berkshire +14 5 £38,500 -14.44%
South West -6 4 £35,000 -17.64%
Bracknell +22 3 £38,500 -
West Midlands -3 3 £27,500 -15.38% 1
East Midlands - 2 £28,000 -
Surrey - 2 £40,000 -
Bristol - 2 £35,000 -
Gloucestershire - 2 £37,500 -
Hampshire +11 1 £29,000 +16.00%
Telford 0 1 £27,500 -15.38%
Shropshire -1 1 £27,500 -15.38%
Reading -4 1 £35,000 -22.22%
Staffordshire - 1 £26,000 - 1
Wokingham - 1 - -
Buckinghamshire - 1 - - 1
Leicestershire - 1 £27,500 -
Nottinghamshire - 1 £28,500 -
Burton-upon-Trent - 1 £26,000 -
Epsom - 1 - -
Gloucester - 1 - -
Market Harborough - 1 £27,500 -
Nottingham - 1 £28,500 -
Basingstoke - 1 £29,000 -
Birmingham - 1 £28,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 3 August 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 57 (86.36%) Windows
2 48 (72.73%) Active Directory
3 44 (66.67%) Microsoft
4 39 (59.09%) MS Exchange
5 34 (51.52%) Cisco
6 33 (50.00%) VMware
6 33 (50.00%) Hyper-V
7 27 (40.91%) VMware Infrastructure
8 26 (39.39%) Firewall
8 26 (39.39%) SAN
9 25 (37.88%) Microsoft Certification
10 24 (36.36%) Windows Server 2012
11 23 (34.85%) Windows Server 2008
12 22 (33.33%) DNS
12 22 (33.33%) SQL
13 21 (31.82%) MS Excel
14 20 (30.30%) SQL Server
14 20 (30.30%) Linux
14 20 (30.30%) Citrix
14 20 (30.30%) Windows Server 2003
15 18 (27.27%) ITIL
15 18 (27.27%) Exchange Server 2010
16 16 (24.24%) MCSE
16 16 (24.24%) Windows XP
17 15 (22.73%) Exchange Server 2013
18 14 (21.21%) VPN
19 13 (19.70%) TCP/IP
20 12 (18.18%) DHCP
20 12 (18.18%) SharePoint
20 12 (18.18%) Apple

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 3 August 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (59.09%) MS Exchange
2 18 (27.27%) Exchange Server 2010
3 15 (22.73%) Exchange Server 2013
4 12 (18.18%) SharePoint
5 6 (9.09%) Lync
6 4 (6.06%) Exchange Server 2007
6 4 (6.06%) IIS
7 3 (4.55%) Exchange Server 2003
8 2 (3.03%) Blackberry Enterprise Server
9 1 (1.52%) Jetty
9 1 (1.52%) Apache
9 1 (1.52%) Tomcat
9 1 (1.52%) BizTalk Server
9 1 (1.52%) Site Server
Applications
1 21 (31.82%) MS Excel
2 4 (6.06%) MS Office
Business Applications
1 1 (1.52%) SAP Oil and Gas
Cloud Services
1 12 (18.18%) Office 365
2 3 (4.55%) SaaS
3 2 (3.03%) IaaS
3 2 (3.03%) Amazon AWS
4 1 (1.52%) Cloud Computing
Communications & Networking
1 26 (39.39%) SAN
1 26 (39.39%) Firewall
2 22 (33.33%) DNS
3 14 (21.21%) VPN
4 13 (19.70%) TCP/IP
5 12 (18.18%) DHCP
6 9 (13.64%) VoIP
6 9 (13.64%) WAN
6 9 (13.64%) LAN
7 7 (10.61%) Wireless
7 7 (10.61%) VLAN
8 6 (9.09%) Wireshark
8 6 (9.09%) iSCSI
8 6 (9.09%) NetScaler
9 5 (7.58%) LTE
9 5 (7.58%) PSTN
9 5 (7.58%) GPRS
9 5 (7.58%) GSM
9 5 (7.58%) SS7
9 5 (7.58%) Internet
Database & Business Intelligence
1 20 (30.30%) SQL Server
2 9 (13.64%) SQL Server 2008
3 8 (12.12%) SQL Server 2005
4 5 (7.58%) Oracle Database
5 1 (1.52%) MySQL
5 1 (1.52%) SQL Server 2012
Development Applications
1 1 (1.52%) Visual Studio
General
1 8 (12.12%) Telecoms
2 5 (7.58%) Electronics
3 4 (6.06%) Finance
4 3 (4.55%) Retail
5 2 (3.03%) Back Office
6 1 (1.52%) Marketing
6 1 (1.52%) Legal
6 1 (1.52%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (4.55%) Web Services
2 1 (1.52%) XML
2 1 (1.52%) WCF
2 1 (1.52%) .NET
2 1 (1.52%) ASP.NET
Miscellaneous
1 10 (15.15%) Blackberry
2 9 (13.64%) Data Centre
3 4 (6.06%) Management Information System
3 4 (6.06%) Mathematics
4 3 (4.55%) Clustering
5 2 (3.03%) FMCG
5 2 (3.03%) EqualLogic
5 2 (3.03%) Mobile App
6 1 (1.52%) Analytical Skills
6 1 (1.52%) HP StoreVirtual
6 1 (1.52%) Thin Client
6 1 (1.52%) HP Storage
6 1 (1.52%) Fat Client
6 1 (1.52%) PKI
6 1 (1.52%) DTV
Operating Systems
1 57 (86.36%) Windows
2 24 (36.36%) Windows Server 2012
3 23 (34.85%) Windows Server 2008
4 20 (30.30%) Linux
4 20 (30.30%) Windows Server 2003
5 16 (24.24%) Windows XP
6 12 (18.18%) Windows 7
6 12 (18.18%) Windows 8
7 2 (3.03%) Ubuntu
8 1 (1.52%) Windows Vista
Processes & Methodologies
1 18 (27.27%) ITIL
2 9 (13.64%) Mentoring
2 9 (13.64%) Server Building
3 8 (12.12%) Root Cause Analysis
4 6 (9.09%) CRM
5 5 (7.58%) Service Delivery
6 4 (6.06%) Project Management
6 4 (6.06%) Computer Security
6 4 (6.06%) Problem Management
7 3 (4.55%) Service Management
8 2 (3.03%) Information Security Management
8 2 (3.03%) Security Management
8 2 (3.03%) Information Security
8 2 (3.03%) Vulnerability Assessment
8 2 (3.03%) Incident Management
8 2 (3.03%) Load Balancing
8 2 (3.03%) Change Control
8 2 (3.03%) Data Protection
8 2 (3.03%) DevOps
9 1 (1.52%) Kalman Filter
Programming Languages
1 22 (33.33%) SQL
2 2 (3.03%) PowerShell
3 1 (1.52%) JavaScript
3 1 (1.52%) PHP
Qualifications
1 25 (37.88%) Microsoft Certification
2 16 (24.24%) MCSE
3 10 (15.15%) MCP
3 10 (15.15%) SC Cleared
3 10 (15.15%) Security Cleared
4 8 (12.12%) MCITP
4 8 (12.12%) CCA
4 8 (12.12%) Citrix Certification
5 7 (10.61%) MCTS
6 6 (9.09%) MCSA
7 5 (7.58%) Cisco Certification
7 5 (7.58%) CCNA
8 4 (6.06%) HNC
9 3 (4.55%) VMware Certified Professional (VCP)
10 2 (3.03%) ITIL Certification
10 2 (3.03%) Degree
11 1 (1.52%) DV Cleared
11 1 (1.52%) CCNP
11 1 (1.52%) CCDP
11 1 (1.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (16.67%) SLA
2 6 (9.09%) ISO/IEC 27001
System Software
1 48 (72.73%) Active Directory
2 33 (50.00%) Hyper-V
3 27 (40.91%) VMware Infrastructure
4 12 (18.18%) XenApp
4 12 (18.18%) XenDesktop
5 10 (15.15%) VMware ESX
6 9 (13.64%) Terminal Services
6 9 (13.64%) XenServer
7 8 (12.12%) vSphere
8 6 (9.09%) Microsoft App-V
9 4 (6.06%) ISA Server
10 2 (3.03%) VMware ESXi
10 2 (3.03%) BitLocker
11 1 (1.52%) UAG
Systems Management
1 9 (13.64%) SCCM
1 9 (13.64%) SCOM
2 6 (9.09%) EdgeSight
3 4 (6.06%) Backup Exec
4 1 (1.52%) OpenView Configuration Management
4 1 (1.52%) McAfee ePO
Vendors
1 44 (66.67%) Microsoft
2 34 (51.52%) Cisco
3 33 (50.00%) VMware
4 20 (30.30%) Citrix
5 12 (18.18%) Apple
6 11 (16.67%) HP
7 9 (13.64%) Dell
7 9 (13.64%) Meraki
8 8 (12.12%) SonicWALL
9 6 (9.09%) AppSense
10 5 (7.58%) WatchGuard
10 5 (7.58%) EMC
10 5 (7.58%) Oracle
10 5 (7.58%) NetApp
10 5 (7.58%) McAfee
11 4 (6.06%) Symantec
11 4 (6.06%) Avaya
12 3 (4.55%) Juniper
12 3 (4.55%) Veeam
13 2 (3.03%) Riverbed
Staffordshire
Informatiq Consulting
Salary: £28000 - £32000 per annum + Pension, healthcare, bonus
Posted: 16 hours ago
Chelmsford, Essex
Evolution Recruitment Solutions
Salary: 25k-30k + benefits
Posted: 6 days ago
Watford
Bluetownonline Ltd
Posted: 7 days ago