The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 840 857 835
Rank change year-on-year
+17 -22
Permanent jobs requiring a 3rd Line Technical Support 50 48 45
As % of all permanent IT jobs located in the UK 0.046% 0.043% 0.042%
As % of the Job Titles category 0.049% 0.045% 0.044%
Number of salaries quoted 42 44 38
Average salary £36,000 £33,500 £32,500
Average salary % change year-on-year
+7.46% +3.07%
90% offered a salary of more than £24,500 £27,500 £29,200
10% offered a salary of more than £43,600 £42,500 £38,500
UK excluding London average salary £35,000 £32,500 £32,500
% change year-on-year
+7.69% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102508 106760 102483
As % of all permanent IT jobs located in the UK 94.76% 94.58% 94.80%
Number of salaries quoted 83937 86285 85691
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 30 March 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 48 £36,500 +8.95% 9
South East +1 13 £40,000 +37.93% 2
North West +13 10 £35,000 -
London -3 10 £37,500 -6.25% 1
Yorkshire - 9 £24,500 -
Leeds - 8 £24,500 -
West Yorkshire - 8 £24,500 -
Berkshire -5 6 £47,500 +26.66% 2
South West -14 6 £40,000 +14.28% 3
Manchester +8 5 £35,000 -
Cheshire +4 5 £32,500 -7.14%
Milton Keynes - 4 £40,000 -
Buckinghamshire - 4 £40,000 -
Warrington +17 3 - -
Bracknell +2 3 £50,000 +33.33%
Gloucestershire - 3 £40,750 - 3
City of London +3 2 £37,500 - 1
Wiltshire - 2 - -
Wilmslow - 2 £32,500 -
Swindon - 2 - -
Farnborough -1 1 £36,000 +2.85%
Bristol -3 1 £40,000 +14.28%
Surrey -7 1 £36,000 +35.84%
Hampshire -7 1 £36,000 -7.09%
North Yorkshire - 1 £37,500 -
Derbyshire - 1 £25,500 -
Wimbledon - 1 £38,000 -
East Midlands - 1 £25,500 -
Chesterfield - 1 £25,500 -
Farnham - 1 £36,000 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 96 (76.80%) Microsoft
2 91 (72.80%) Windows
3 79 (63.20%) Active Directory
4 78 (62.40%) MS Exchange
5 76 (60.80%) Cisco
6 70 (56.00%) VMware
7 56 (44.80%) Citrix
8 51 (40.80%) Microsoft Certification
8 51 (40.80%) Windows Server 2008
9 50 (40.00%) VMware Infrastructure
10 49 (39.20%) Hyper-V
10 49 (39.20%) SQL Server
11 44 (35.20%) MCSE
11 44 (35.20%) SAN
12 42 (33.60%) MS Excel
13 38 (30.40%) Firewall
14 37 (29.60%) Windows Server 2012
14 37 (29.60%) Exchange Server 2013
15 33 (26.40%) XenDesktop
16 31 (24.80%) vSphere
16 31 (24.80%) ITIL
16 31 (24.80%) Citrix Certification
17 29 (23.20%) TCP/IP
17 29 (23.20%) Wireless
18 28 (22.40%) SQL
18 28 (22.40%) MCSA
19 27 (21.60%) XenApp
20 26 (20.80%) XenServer
20 26 (20.80%) Windows 8
20 26 (20.80%) Exchange Server 2003

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 78 (62.40%) MS Exchange
2 37 (29.60%) Exchange Server 2013
3 26 (20.80%) SharePoint
3 26 (20.80%) Exchange Server 2003
4 20 (16.00%) Exchange Server 2010
5 16 (12.80%) IIS
6 11 (8.80%) Lync
7 9 (7.20%) Exchange Server 2007
8 5 (4.00%) Blackberry Enterprise Server
9 2 (1.60%) Moodle
10 1 (0.80%) BizTalk Server
Applications
1 42 (33.60%) MS Excel
2 19 (15.20%) MS Office
3 1 (0.80%) Photoshop
3 1 (0.80%) AutoCAD
Business Applications
1 1 (0.80%) SAP Oil and Gas
Cloud Services
1 19 (15.20%) Office 365
2 8 (6.40%) SaaS
3 2 (1.60%) Amazon AWS
3 2 (1.60%) IaaS
Communications & Networking
1 44 (35.20%) SAN
2 38 (30.40%) Firewall
3 29 (23.20%) Wireless
3 29 (23.20%) TCP/IP
4 26 (20.80%) VoIP
5 25 (20.00%) DNS
6 24 (19.20%) VPN
7 17 (13.60%) DHCP
8 12 (9.60%) LAN
9 10 (8.00%) Broadband
10 9 (7.20%) WAN
10 9 (7.20%) NAS
11 7 (5.60%) Wireshark
11 7 (5.60%) iSCSI
11 7 (5.60%) NetScaler
12 6 (4.80%) VLAN
13 4 (3.20%) Internet
13 4 (3.20%) Junos
13 4 (3.20%) Fibre Channel
14 3 (2.40%) FWSM
Database & Business Intelligence
1 49 (39.20%) SQL Server
2 5 (4.00%) SQL Server 2008
3 3 (2.40%) SQL Server 2005
4 1 (0.80%) SQL Server 2012
4 1 (0.80%) Oracle Database
Development Applications
1 1 (0.80%) Visual Studio
1 1 (0.80%) Eclipse
1 1 (0.80%) NetBeans
General
1 16 (12.80%) Finance
2 4 (3.20%) Advertising
3 3 (2.40%) Telecoms
4 2 (1.60%) Financial Institution
5 1 (0.80%) Back Office
5 1 (0.80%) Electronics
5 1 (0.80%) Legal
5 1 (0.80%) Manufacturing
5 1 (0.80%) Banking
5 1 (0.80%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.40%) Web Services
2 2 (1.60%) JTAPI
2 2 (1.60%) Application Packaging
3 1 (0.80%) WCF
3 1 (0.80%) Regular Expression
3 1 (0.80%) XML
3 1 (0.80%) HTML
3 1 (0.80%) .NET
3 1 (0.80%) ASP.NET
Miscellaneous
1 14 (11.20%) Clustering
2 13 (10.40%) Blackberry
3 4 (3.20%) Private Cloud
4 3 (2.40%) EqualLogic
5 2 (1.60%) Mobile App
5 2 (1.60%) Analytical Skills
5 2 (1.60%) CMDB
5 2 (1.60%) Fat Client
5 2 (1.60%) Thin Client
5 2 (1.60%) VLE
5 2 (1.60%) Tandem
6 1 (0.80%) PKI
6 1 (0.80%) EPoS
6 1 (0.80%) DTV
6 1 (0.80%) CLARiiON
6 1 (0.80%) Enterprise Software
6 1 (0.80%) User Experience
Operating Systems
1 91 (72.80%) Windows
2 51 (40.80%) Windows Server 2008
3 37 (29.60%) Windows Server 2012
4 26 (20.80%) Windows 8
5 23 (18.40%) Windows XP
5 23 (18.40%) Windows Server 2003
6 19 (15.20%) Windows 7
7 11 (8.80%) Linux
8 2 (1.60%) UNIX
8 2 (1.60%) Mac OS
9 1 (0.80%) Windows Vista
9 1 (0.80%) AIX
Processes & Methodologies
1 31 (24.80%) ITIL
2 10 (8.00%) Project Management
2 10 (8.00%) Kalman Filter
3 9 (7.20%) Service Management
4 8 (6.40%) Root Cause Analysis
5 7 (5.60%) Business Continuity
6 6 (4.80%) Mentoring
7 5 (4.00%) Problem Management
7 5 (4.00%) Migration
8 4 (3.20%) Disaster Recovery
8 4 (3.20%) Incident Management
8 4 (3.20%) Mobile Device Management
9 3 (2.40%) Time Management
10 2 (1.60%) Product Management
10 2 (1.60%) Web Development
10 2 (1.60%) Load Balancing
10 2 (1.60%) Change Control
10 2 (1.60%) DevOps
10 2 (1.60%) Information Security Management
10 2 (1.60%) Security Management
Programming Languages
1 28 (22.40%) SQL
2 7 (5.60%) PowerShell
3 2 (1.60%) Java
4 1 (0.80%) Perl
4 1 (0.80%) C
4 1 (0.80%) C++
4 1 (0.80%) Python
4 1 (0.80%) Shell Script
4 1 (0.80%) AWK
4 1 (0.80%) sed
Qualifications
1 51 (40.80%) Microsoft Certification
2 44 (35.20%) MCSE
3 31 (24.80%) Citrix Certification
4 28 (22.40%) MCSA
5 25 (20.00%) MCP
6 23 (18.40%) CCA
7 22 (17.60%) Cisco Certification
8 21 (16.80%) VMware Certified Professional (VCP)
9 17 (13.60%) MCITP
10 11 (8.80%) CCNA
11 10 (8.00%) CCNP
12 9 (7.20%) Degree
12 9 (7.20%) SC Cleared
12 9 (7.20%) Security Cleared
13 4 (3.20%) MCTS
14 2 (1.60%) VCAP
15 1 (0.80%) VCP5
15 1 (0.80%) ITIL Foundation Certificate
15 1 (0.80%) DV Cleared
15 1 (0.80%) CCEA
Quality Assurance & Compliance
1 8 (6.40%) SLA
2 2 (1.60%) ISO/IEC 27001
System Software
1 79 (63.20%) Active Directory
2 50 (40.00%) VMware Infrastructure
3 49 (39.20%) Hyper-V
4 33 (26.40%) XenDesktop
5 31 (24.80%) vSphere
6 27 (21.60%) XenApp
7 26 (20.80%) XenServer
8 9 (7.20%) Terminal Services
9 7 (5.60%) Microsoft App-V
10 6 (4.80%) VMware ESX
11 4 (3.20%) VMware ESXi
12 3 (2.40%) Forefront TMG
12 3 (2.40%) ISA Server
13 1 (0.80%) UAG
13 1 (0.80%) vCloud
Systems Management
1 19 (15.20%) Backup Exec
2 14 (11.20%) SCCM
3 12 (9.60%) SCOM
4 7 (5.60%) EdgeSight
5 2 (1.60%) Cisco CUCM
5 2 (1.60%) ZENworks
5 2 (1.60%) NetBackup
6 1 (0.80%) Legato
6 1 (0.80%) OpenView Configuration Management
6 1 (0.80%) ARCserve
6 1 (0.80%) SCVMM
6 1 (0.80%) SCSM
Vendors
1 96 (76.80%) Microsoft
2 76 (60.80%) Cisco
3 70 (56.00%) VMware
4 56 (44.80%) Citrix
5 25 (20.00%) Dell
6 19 (15.20%) HP
7 17 (13.60%) Veeam
8 15 (12.00%) Riverbed
9 13 (10.40%) Symantec
9 13 (10.40%) Meraki
10 11 (8.80%) NetApp
11 9 (7.20%) Juniper
12 8 (6.40%) OpenText
13 7 (5.60%) AppSense
14 6 (4.80%) SonicWALL
14 6 (4.80%) Apple
14 6 (4.80%) CheckPoint
15 5 (4.00%) F5
16 4 (3.20%) NETGEAR
16 4 (3.20%) McAfee
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