The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 814 818 825
Rank change year-on-year
+4 +7
Permanent jobs requiring a 3rd Line Technical Support 61 60 45
As % of all permanent IT jobs located in the UK 0.057% 0.056% 0.042%
As % of the Job Titles category 0.060% 0.060% 0.044%
Number of salaries quoted 50 54 39
Average salary £35,000 £33,500 £32,500
Average salary % change year-on-year
+4.47% +3.07%
90% offered a salary of more than £24,500 £27,500 £29,300
10% offered a salary of more than £40,000 £42,500 £38,500
UK excluding London average salary £35,000 £33,500 £32,500
% change year-on-year
+4.47% +3.07%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100852 100814 101486
As % of all permanent IT jobs located in the UK 94.79% 94.48% 94.87%
Number of salaries quoted 83020 81115 85647
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 4 March 2015 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 58 £36,000 +7.46% 9
South East -22 17 £40,000 +33.33% 4
North West +3 12 £35,000 - 1
Yorkshire - 12 £24,500 - 1
West Yorkshire - 11 £24,500 -
Leeds - 11 £24,500 -
London +17 10 £37,500 - 3
Manchester +12 9 £35,000 - 1
Berkshire -6 6 £50,000 +33.33% 2
Buckinghamshire - 6 £40,000 - 1
Milton Keynes - 6 £40,000 - 1
Warrington +11 3 - -
Cheshire -5 3 - -
Surrey -7 3 £36,750 +38.67% 1
Bracknell -9 3 £50,000 +33.33%
South West -17 3 £40,000 +14.28%
City of London +6 2 - - 2
East of England -2 2 £32,500 +18.18%
West Midlands -42 2 £35,000 +4.47%
Wiltshire - 2 - -
Hertfordshire - 2 £34,250 -
Staffordshire - 2 £35,000 -
Reigate - 2 £38,750 -
Swindon - 2 - -
Burton-upon-Trent - 2 £35,000 -
Bristol -6 1 £40,000 +14.28%
Hampshire -20 1 £36,000 -4.00%
North Yorkshire - 1 £37,500 - 1
Derbyshire - 1 £25,500 -
East Midlands - 1 £25,500 -

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 4 March 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 103 (76.30%) Microsoft
2 97 (71.85%) Windows
3 83 (61.48%) MS Exchange
4 80 (59.26%) Active Directory
5 79 (58.52%) VMware
6 78 (57.78%) Cisco
7 56 (41.48%) Windows Server 2008
8 55 (40.74%) Citrix
8 55 (40.74%) Microsoft Certification
9 54 (40.00%) VMware Infrastructure
10 52 (38.52%) SQL Server
11 49 (36.30%) Hyper-V
12 48 (35.56%) MCSE
13 47 (34.81%) MS Excel
14 41 (30.37%) Firewall
15 40 (29.63%) SAN
15 40 (29.63%) Windows Server 2012
16 39 (28.89%) Exchange Server 2013
17 33 (24.44%) vSphere
18 32 (23.70%) XenDesktop
18 32 (23.70%) ITIL
19 31 (22.96%) Citrix Certification
20 29 (21.48%) TCP/IP
20 29 (21.48%) MCP
20 29 (21.48%) MCSA
20 29 (21.48%) Wireless
20 29 (21.48%) Windows 8
21 27 (20.00%) SharePoint
21 27 (20.00%) SQL
22 26 (19.26%) XenApp

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 4 March 2015, IT jobs within the UK that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 83 (61.48%) MS Exchange
2 39 (28.89%) Exchange Server 2013
3 27 (20.00%) SharePoint
4 25 (18.52%) Exchange Server 2003
5 22 (16.30%) Exchange Server 2010
6 14 (10.37%) IIS
7 12 (8.89%) Lync
8 11 (8.15%) Exchange Server 2007
9 5 (3.70%) Blackberry Enterprise Server
10 2 (1.48%) SharePoint Server
10 2 (1.48%) Moodle
11 1 (0.74%) Tomcat
Applications
1 47 (34.81%) MS Excel
2 22 (16.30%) MS Office
3 1 (0.74%) Photoshop
3 1 (0.74%) AutoCAD
Cloud Services
1 21 (15.56%) Office 365
2 8 (5.93%) SaaS
3 2 (1.48%) IaaS
Communications & Networking
1 41 (30.37%) Firewall
2 40 (29.63%) SAN
3 29 (21.48%) TCP/IP
3 29 (21.48%) Wireless
4 24 (17.78%) VPN
4 24 (17.78%) VoIP
5 22 (16.30%) DNS
6 18 (13.33%) LAN
7 16 (11.85%) DHCP
8 15 (11.11%) WAN
9 9 (6.67%) NAS
10 8 (5.93%) Broadband
11 6 (4.44%) iSCSI
11 6 (4.44%) Wireshark
11 6 (4.44%) NetScaler
12 5 (3.70%) VLAN
13 4 (2.96%) Internet
13 4 (2.96%) Fibre Channel
13 4 (2.96%) Junos
14 3 (2.22%) FWSM
Database & Business Intelligence
1 52 (38.52%) SQL Server
2 1 (0.74%) SQL Server 2008
Development Applications
1 1 (0.74%) Team Foundation Server
1 1 (0.74%) Eclipse
1 1 (0.74%) NetBeans
General
1 21 (15.56%) Finance
2 4 (2.96%) Advertising
3 2 (1.48%) Financial Institution
4 1 (0.74%) Banking
4 1 (0.74%) Telecoms
4 1 (0.74%) Legal
4 1 (0.74%) Back Office
Libraries, Frameworks & Software Standards
1 2 (1.48%) JTAPI
1 2 (1.48%) Application Packaging
2 1 (0.74%) Regular Expression
2 1 (0.74%) .NET
2 1 (0.74%) J2EE
2 1 (0.74%) HTML
Miscellaneous
1 14 (10.37%) Clustering
2 12 (8.89%) Blackberry
3 3 (2.22%) Analytical Skills
3 3 (2.22%) EqualLogic
4 2 (1.48%) VLE
4 2 (1.48%) Tandem
4 2 (1.48%) CMDB
5 1 (0.74%) Enterprise Software
5 1 (0.74%) User Experience
5 1 (0.74%) Fat Client
5 1 (0.74%) PKI
5 1 (0.74%) EPoS
5 1 (0.74%) Thin Client
5 1 (0.74%) CLARiiON
5 1 (0.74%) Grid Computing
Operating Systems
1 97 (71.85%) Windows
2 56 (41.48%) Windows Server 2008
3 40 (29.63%) Windows Server 2012
4 29 (21.48%) Windows 8
5 21 (15.56%) Windows XP
6 20 (14.81%) Windows Server 2003
7 19 (14.07%) Windows 7
8 7 (5.19%) Linux
9 4 (2.96%) UNIX
10 2 (1.48%) AIX
10 2 (1.48%) Mac OS
Processes & Methodologies
1 32 (23.70%) ITIL
2 10 (7.41%) Kalman Filter
3 9 (6.67%) Project Management
4 8 (5.93%) Disaster Recovery
4 8 (5.93%) Problem Management
4 8 (5.93%) Incident Management
5 7 (5.19%) Root Cause Analysis
5 7 (5.19%) Service Management
5 7 (5.19%) Business Continuity
6 6 (4.44%) Migration
7 5 (3.70%) Mentoring
8 4 (2.96%) Change Management
8 4 (2.96%) Time Management
8 4 (2.96%) Mobile Device Management
9 3 (2.22%) Capacity Planning
10 2 (1.48%) Configuration Management
10 2 (1.48%) Web Development
10 2 (1.48%) Product Management
11 1 (0.74%) Analytics
11 1 (0.74%) Cyber Security
Programming Languages
1 27 (20.00%) SQL
2 6 (4.44%) PowerShell
3 2 (1.48%) Shell Script
3 2 (1.48%) Java
3 2 (1.48%) Perl
4 1 (0.74%) sed
4 1 (0.74%) VBA
4 1 (0.74%) C
4 1 (0.74%) C#
4 1 (0.74%) C++
4 1 (0.74%) Python
4 1 (0.74%) AWK
4 1 (0.74%) MATLAB
Qualifications
1 55 (40.74%) Microsoft Certification
2 48 (35.56%) MCSE
3 31 (22.96%) Citrix Certification
4 29 (21.48%) MCP
4 29 (21.48%) MCSA
5 25 (18.52%) Cisco Certification
6 22 (16.30%) CCA
7 21 (15.56%) VMware Certified Professional (VCP)
8 19 (14.07%) MCITP
9 13 (9.63%) CCNA
10 12 (8.89%) CCNP
11 10 (7.41%) Degree
12 8 (5.93%) MCTS
13 7 (5.19%) VCP4
13 7 (5.19%) Security Cleared
13 7 (5.19%) SC Cleared
14 2 (1.48%) VCAP
15 1 (0.74%) ITIL Foundation Certificate
15 1 (0.74%) VCP5
15 1 (0.74%) DV Cleared
Quality Assurance & Compliance
1 9 (6.67%) SLA
2 1 (0.74%) Solvency II
2 1 (0.74%) QA
System Software
1 80 (59.26%) Active Directory
2 54 (40.00%) VMware Infrastructure
3 49 (36.30%) Hyper-V
4 33 (24.44%) vSphere
5 32 (23.70%) XenDesktop
6 26 (19.26%) XenApp
7 25 (18.52%) XenServer
8 7 (5.19%) Terminal Services
9 6 (4.44%) Microsoft App-V
10 5 (3.70%) VMware ESX
11 4 (2.96%) VMware ESXi
11 4 (2.96%) Forefront TMG
12 1 (0.74%) vCloud
12 1 (0.74%) ISA Server
Systems Management
1 18 (13.33%) Backup Exec
2 13 (9.63%) SCCM
3 11 (8.15%) SCOM
4 6 (4.44%) EdgeSight
5 3 (2.22%) NetBackup
6 2 (1.48%) ZENworks
6 2 (1.48%) Cisco CUCM
7 1 (0.74%) SCSM
7 1 (0.74%) SCVMM
7 1 (0.74%) Legato
7 1 (0.74%) ARCserve
7 1 (0.74%) OpenView Configuration Management
Vendors
1 103 (76.30%) Microsoft
2 79 (58.52%) VMware
3 78 (57.78%) Cisco
4 55 (40.74%) Citrix
5 23 (17.04%) Dell
6 18 (13.33%) HP
7 17 (12.59%) Veeam
8 16 (11.85%) Symantec
9 15 (11.11%) Riverbed
10 12 (8.89%) Meraki
10 12 (8.89%) Juniper
11 11 (8.15%) NetApp
12 9 (6.67%) Open Text
13 6 (4.44%) AppSense
13 6 (4.44%) CheckPoint
14 5 (3.70%) F5
14 5 (3.70%) SonicWALL
14 5 (3.70%) Altiris
14 5 (3.70%) Apple
14 5 (3.70%) Websense
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