The statistics below represent IT jobs advertised across the UK that had 3rd Line Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 May 2016 with a comparison to same period over 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 860 874 909
Rank change year-on-year
+14 +35
Permanent jobs requiring a 3rd Line Technical Support 80 93 90
As % of all permanent IT jobs located in the UK 0.078% 0.084% 0.075%
As % of the Job Titles category 0.081% 0.087% 0.078%
Number of salaries quoted 78 76 86
Median salary £37,500 £37,500 £36,823
Median salary % change year-on-year
- +1.83%
90% offered a salary of more than £30,000 £32,000 £27,500
10% offered a salary of more than £45,000 £50,000 £45,000
UK excluding London median salary £35,750 £36,000 £35,000
% change year-on-year
-0.69% +2.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98685 106608 115718
As % of all permanent IT jobs located in the UK 96.26% 96.48% 96.44%
Number of salaries quoted 82974 87064 93978
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Technical Support
Jobs Demand Trend

The demand trend of job ads that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in the UK

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support within the UK.

3rd Line Technical Support Salary Trend in the UK

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support over the 3 months to 6 May 2016 within the UK.

3rd Line Technical Support Salary Histogram in the UK

3rd Line Technical Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 77 £37,500 - 6
London +18 27 £38,000 -1.29%
South East +23 14 £40,000 -11.11% 1
West Midlands -3 13 £35,000 -2.77%
East of England +35 12 £37,500 -16.66%
Hertfordshire +25 11 £37,500 +15.38%
Staffordshire - 11 £35,000 -
Stevenage - 11 £37,500 -
Burton-upon-Trent - 11 £35,000 -
North West +25 9 £35,000 +3.70% 2
Surrey +7 9 £40,000 +23.07%
Manchester +5 7 £38,000 +8.57%
Sidcup - 4 £38,500 -
City of London +53 3 £40,000 -20.00%
Hampshire +7 3 £36,500 +43.13% 1
Cheshire +28 2 £31,500 -3.07% 2
Knutsford - 2 £31,500 -
Reading +14 1 £45,000 -
Wiltshire -1 1 £29,000 -
South Wales -1 1 £30,000 -16.66%
Wales -2 1 £30,000 -16.66%
Walsall -6 1 £33,500 -6.94%
Swindon -8 1 £29,000 -
Yorkshire -9 1 £28,500 -24.00% 3
Berkshire -11 1 £45,000 -5.26%
Birmingham -14 1 £35,000 -2.77%
South West -18 1 £29,000 -27.50%
Oxfordshire - 1 £35,000 -
Cardiff - 1 £30,000 -
East Yorkshire - 1 £28,500 -

3rd Line Technical Support Skill Set
Top 30 Related IT Skills

For the 6 months to 6 May 2016, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Technical Support in the job title.

1 137 (74.86%) VMware
2 130 (71.04%) Windows
3 118 (64.48%) Active Directory
4 117 (63.93%) Microsoft
5 95 (51.91%) Windows Server
6 92 (50.27%) MS Exchange
7 81 (44.26%) Firewall
8 80 (43.72%) VMware Infrastructure
9 77 (42.08%) Windows Server 2008
10 68 (37.16%) Windows Server 2012
11 65 (35.52%) Hyper-V
12 64 (34.97%) ITIL
13 55 (30.05%) SAN
14 54 (29.51%) Cisco
15 50 (27.32%) Exchange Server 2013
16 42 (22.95%) Exchange Server 2010
17 41 (22.40%) LAN
18 38 (20.77%) SQL Server
19 36 (19.67%) SQL
19 36 (19.67%) Finance
20 35 (19.13%) MS Excel
20 35 (19.13%) Citrix
20 35 (19.13%) Windows 7
21 34 (18.58%) MS Office
21 34 (18.58%) Microsoft Certification
22 32 (17.49%) Windows Server 2003
23 31 (16.94%) WAN
23 31 (16.94%) Exchange Server 2007
24 30 (16.39%) Windows 8
25 29 (15.85%) Office 365

3rd Line Technical Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (50.27%) MS Exchange
2 50 (27.32%) Exchange Server 2013
3 42 (22.95%) Exchange Server 2010
4 31 (16.94%) Exchange Server 2007
5 26 (14.21%) SharePoint
6 24 (13.11%) IIS
7 14 (7.65%) Exchange Server 2000
8 10 (5.46%) Site Server
9 8 (4.37%) Apache
10 7 (3.83%) SharePoint 2010
10 7 (3.83%) Skype for Business
11 4 (2.19%) Exchange Server 2003
11 4 (2.19%) WebSphere
12 2 (1.09%) SAS
12 2 (1.09%) SharePoint 2013
13 1 (0.55%) JBoss
13 1 (0.55%) OpenStack
13 1 (0.55%) Tomcat
Applications
1 35 (19.13%) MS Excel
2 34 (18.58%) MS Office
3 1 (0.55%) MS PowerPoint
Business Applications
1 1 (0.55%) Dynamics CRM
1 1 (0.55%) Remedy ITSM
Cloud Services
1 29 (15.85%) Office 365
2 6 (3.28%) IaaS
3 3 (1.64%) Mimecast
4 1 (0.55%) Amazon AWS
4 1 (0.55%) Microsoft Azure
4 1 (0.55%) SaaS
Communications & Networking
1 81 (44.26%) Firewall
2 55 (30.05%) SAN
3 41 (22.40%) LAN
4 31 (16.94%) WAN
5 25 (13.66%) VPN
6 24 (13.11%) TCP/IP
7 23 (12.57%) NAS
8 17 (9.29%) iSCSI
9 16 (8.74%) Fibre Channel
10 15 (8.20%) VLAN
11 14 (7.65%) DNS
12 11 (6.01%) DHCP
13 8 (4.37%) VoIP
14 7 (3.83%) Ethernet
15 5 (2.73%) NetScaler
16 4 (2.19%) IPv4
17 3 (1.64%) Cisco IOS
17 3 (1.64%) Cisco Nexus
17 3 (1.64%) SNMP
18 2 (1.09%) Cisco ASA
Database & Business Intelligence
1 38 (20.77%) SQL Server
2 9 (4.92%) MySQL
2 9 (4.92%) SQL Server 2005
3 6 (3.28%) SQL Server 2012
4 4 (2.19%) SQL Server 2008
5 2 (1.09%) IBM InfoSphere
6 1 (0.55%) Crystal Reports
6 1 (0.55%) SQL Server Reporting Services
Development Applications
1 2 (1.09%) VSS/SourceSafe
2 1 (0.55%) JIRA
General
1 36 (19.67%) Finance
2 25 (13.66%) Retail
3 3 (1.64%) Telecoms
4 2 (1.09%) Billing
4 2 (1.09%) Law
5 1 (0.55%) Advertising
5 1 (0.55%) Back Office
5 1 (0.55%) Banking
5 1 (0.55%) Electronics
5 1 (0.55%) Investment Banking
5 1 (0.55%) Legal
Libraries, Frameworks & Software Standards
1 3 (1.64%) WSH
2 2 (1.09%) Middleware
3 1 (0.55%) .NET
3 1 (0.55%) 802.1X
3 1 (0.55%) JSP
3 1 (0.55%) XML
3 1 (0.55%) XSL
Miscellaneous
1 21 (11.48%) Data Centre
2 17 (9.29%) Analytical Skills
3 12 (6.56%) Clustering
4 7 (3.83%) Blackberry
4 7 (3.83%) Private Cloud
4 7 (3.83%) Tandem
4 7 (3.83%) VCE vBlock
5 5 (2.73%) Handset
6 4 (2.19%) AS400
6 4 (2.19%) HP StoreVirtual
7 3 (1.64%) EPoS
7 3 (1.64%) FlexPod
7 3 (1.64%) Replication
8 2 (1.09%) Driving Licence
8 2 (1.09%) HP Storage
8 2 (1.09%) User Experience
9 1 (0.55%) BYOD
9 1 (0.55%) Life Science
9 1 (0.55%) PKI
9 1 (0.55%) Video Conferencing
Operating Systems
1 130 (71.04%) Windows
2 95 (51.91%) Windows Server
3 77 (42.08%) Windows Server 2008
4 68 (37.16%) Windows Server 2012
5 35 (19.13%) Windows 7
6 32 (17.49%) Windows Server 2003
7 30 (16.39%) Windows 8
8 29 (15.85%) Linux
9 20 (10.93%) Windows 10
10 14 (7.65%) Windows 2000 Server
11 11 (6.01%) Unix
12 8 (4.37%) Android
12 8 (4.37%) Apple iOS
13 7 (3.83%) Windows XP
14 6 (3.28%) Data ONTAP
15 4 (2.19%) CentOS
15 4 (2.19%) Mac OS X
16 3 (1.64%) OS/400
17 2 (1.09%) AIX
18 1 (0.55%) HPUX
Processes & Methodologies
1 64 (34.97%) ITIL
2 23 (12.57%) Change Management
2 23 (12.57%) Project Management
3 17 (9.29%) Mentoring
4 13 (7.10%) Disaster Recovery
5 12 (6.56%) Root Cause Analysis
6 11 (6.01%) Server Building
7 10 (5.46%) Continuous Improvement
7 10 (5.46%) High Availability
8 9 (4.92%) Capacity Planning
8 9 (4.92%) Configuration Management
8 9 (4.92%) Time Management
9 8 (4.37%) Business Continuity
9 8 (4.37%) Change Control
9 8 (4.37%) Software Licensing
10 7 (3.83%) Problem Management
10 7 (3.83%) Risk Assessment
10 7 (3.83%) Validation
11 6 (3.28%) Service Management
12 5 (2.73%) Incident Management
Programming Languages
1 36 (19.67%) SQL
2 14 (7.65%) PowerShell
3 5 (2.73%) Shell Script
4 3 (1.64%) Python
5 2 (1.09%) Java
6 1 (0.55%) Bash Shell
6 1 (0.55%) Korn
6 1 (0.55%) Perl
Qualifications
1 34 (18.58%) Microsoft Certification
2 16 (8.74%) MCSE
3 14 (7.65%) SC Cleared
3 14 (7.65%) Security Cleared
4 11 (6.01%) CCNA
4 11 (6.01%) Cisco Certification
4 11 (6.01%) VMware Certified Professional (VCP)
5 9 (4.92%) MCSA
6 7 (3.83%) MCDST
7 6 (3.28%) NCDA
8 4 (2.19%) CCNP
8 4 (2.19%) MCITP
9 3 (1.64%) Citrix Certification
9 3 (1.64%) ITIL Certification
9 3 (1.64%) MCP
9 3 (1.64%) MCTS
9 3 (1.64%) NCIE
9 3 (1.64%) VCP5
10 2 (1.09%) Degree
11 1 (0.55%) CCAA
Quality Assurance & Compliance
1 29 (15.85%) SLA
2 2 (1.09%) Data Quality
System Software
1 118 (64.48%) Active Directory
2 80 (43.72%) VMware Infrastructure
3 65 (35.52%) Hyper-V
4 24 (13.11%) Terminal Services
5 18 (9.84%) VMware ESX
6 16 (8.74%) vSphere
6 16 (8.74%) XenDesktop
7 15 (8.20%) XenApp
8 10 (5.46%) Microsoft App-V
9 7 (3.83%) BitLocker
10 6 (3.28%) VMware ESXi
11 5 (2.73%) XenServer
12 3 (1.64%) DFS Replication
13 1 (0.55%) KVM
13 1 (0.55%) Xen
Systems Management
1 19 (10.38%) SCCM
2 14 (7.65%) Backup Exec
2 14 (7.65%) McAfee ePO
3 7 (3.83%) Icinga
4 5 (2.73%) SCOM
5 3 (1.64%) Microsoft Data Protection Manager
5 3 (1.64%) SCOrch
6 2 (1.09%) XenMobile
7 1 (0.55%) Ansible
7 1 (0.55%) cPanel
7 1 (0.55%) EdgeSight
7 1 (0.55%) NetBackup
7 1 (0.55%) Puppet
7 1 (0.55%) Red Hat Satellite
7 1 (0.55%) SCSM
7 1 (0.55%) SCVMM
7 1 (0.55%) Symantec Enterprise Vault
7 1 (0.55%) WSUS
Vendors
1 137 (74.86%) VMware
2 117 (63.93%) Microsoft
3 54 (29.51%) Cisco
4 35 (19.13%) Citrix
5 19 (10.38%) HP
6 17 (9.29%) NetApp
7 14 (7.65%) Avaya
7 14 (7.65%) Intel Security
8 12 (6.56%) IBM
9 10 (5.46%) Dell
10 9 (4.92%) EMC
10 9 (4.92%) Veeam
11 7 (3.83%) Fortinet
11 7 (3.83%) Genesys
12 5 (2.73%) Becrypt
13 3 (1.64%) Apple
13 3 (1.64%) Splunk
13 3 (1.64%) Symantec
14 2 (1.09%) arcserve
14 2 (1.09%) CheckPoint
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