The table below looks at the statistics for Customer Intelligence skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Intelligence over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Intelligence
Rank 586 557 553
Rank change year-on-year
-29 -4
Contract jobs citing Customer Intelligence 6 13 8
As % of all contract IT jobs located in the UK 0.011% 0.025% 0.016%
As % of the Processes & Methodologies category 0.015% 0.034% 0.023%
Number of daily rates quoted 4 6 7
Average daily rate
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£425 £363 £390
Average daily rate % change year-on-year
+17.24% -7.05%
UK excluding London average daily rate £425 £325 £325
% change year-on-year
+30.76% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40533 37796 34894
As % of all contract IT jobs located in the UK 74.73% 73.83% 71.60%
Number of daily rates quoted 26554 23240 20514
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £280 £270 £270
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1096 1172 1415
Average hourly rate £24.00 £26.00 £30.00
Average hourly rate % change year-on-year
-7.69% -13.33%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Intelligence
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Intelligence within the UK as a proportion of the total demand within the Processes & Methodologies category.

Customer Intelligence Jobs Demand Trend in the UK

Customer Intelligence
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Intelligence within the UK.

Customer Intelligence Daily Rate Trend in the UK

Customer Intelligence
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Intelligence within the UK.

Customer Intelligence Hourly Rate Trend in the UK

Customer Intelligence
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Intelligence within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 6 £425 +6.25% 1
South East - 5 £425 -
London +7 1 - - 1
Manchester - - - -
Oxfordshire - - - -
Surrey - - - -
West Sussex - - - -
East Midlands - - - -
North West - - - -
Abingdon - - - -
Altrincham - - - -
Gatwick - - - -

Customer Intelligence
Top 28 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Customer Intelligence also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Intelligence.

1 5 (71.43%) Broadband
1 5 (71.43%) ITIL
1 5 (71.43%) Process Management
1 5 (71.43%) Telecoms
1 5 (71.43%) eTOM
1 5 (71.43%) Business Performance Management
1 5 (71.43%) Performance Management
1 5 (71.43%) Machine to Machine
2 4 (57.14%) Unified Communications
2 4 (57.14%) BT
2 4 (57.14%) PBX
3 3 (42.86%) Video Conferencing
4 1 (14.29%) Mathematics
4 1 (14.29%) Data Governance
4 1 (14.29%) Analytics
4 1 (14.29%) Predictive Modelling
4 1 (14.29%) Mentoring
4 1 (14.29%) Coaching
4 1 (14.29%) Analytical Skills
4 1 (14.29%) SQL
4 1 (14.29%) SPSS
4 1 (14.29%) SAS
4 1 (14.29%) Statistics
4 1 (14.29%) Operations Research
4 1 (14.29%) Marketing
4 1 (14.29%) Degree
4 1 (14.29%) Stakeholder Management
4 1 (14.29%) Billing

Customer Intelligence
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Customer Intelligence also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Intelligence. Up to 20 skills are shown per category.

Application Platforms
1 1 (14.29%) SAS
Applications
1 1 (14.29%) SPSS
Communications & Networking
1 5 (71.43%) Broadband
2 4 (57.14%) PBX
2 4 (57.14%) Unified Communications
General
1 5 (71.43%) Telecoms
2 1 (14.29%) Billing
2 1 (14.29%) Marketing
Job Titles
1 5 (71.43%) Designer
2 1 (14.29%) Project Manager
2 1 (14.29%) Analyst
2 1 (14.29%) Data Manager
Miscellaneous
1 5 (71.43%) Machine to Machine
2 3 (42.86%) Video Conferencing
3 1 (14.29%) Analytical Skills
3 1 (14.29%) Statistics
3 1 (14.29%) Mathematics
Processes & Methodologies
1 5 (71.43%) ITIL
1 5 (71.43%) Process Management
1 5 (71.43%) eTOM
1 5 (71.43%) Business Performance Management
1 5 (71.43%) Performance Management
2 1 (14.29%) Predictive Modelling
2 1 (14.29%) Data Governance
2 1 (14.29%) Analytics
2 1 (14.29%) Mentoring
2 1 (14.29%) Coaching
2 1 (14.29%) Operations Research
2 1 (14.29%) Stakeholder Management
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 1 (14.29%) Degree
Vendors
1 4 (57.14%) BT