The table below looks at the statistics for ServiceCenter skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ServiceCenter over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
HP OpenView ServiceCenter (formerly Peregrine ServiceCenter)
Rank 613 606 504
Rank change year-on-year
-7 -102
Contract jobs citing ServiceCenter 13 6 84
As % of all contract IT jobs located in the UK 0.025% 0.012% 0.17%
As % of the Systems Management category 0.30% 0.14% 2.21%
Number of daily rates quoted 9 4 73
Average daily rate £300 £250 £110
Average daily rate % change year-on-year
+20.00% +127.27%
90% offered a daily rate of more than £150 £184 £65
10% offered a daily rate of more than £353 £355 £135
UK excluding London average daily rate £345 £250 £100
% change year-on-year
+38.00% +150.00%
Number of hourly rates quoted 2 2 3
Average hourly rate £9.00 £13.50 £8.63
Average hourly rate % change year-on-year
-33.33% +56.43%
UK excluding London average hourly rate £9.00 £13.50 £8.63
% change year-on-year
-33.33% +56.43%

The following table is for comparison with the above and provides statistics for the entire Systems Management category in contract jobs advertised across the UK.

Systems Management Category
UK
Contract IT job ads with a match in the
Systems Management category
4383 4362 3801
As % of all contract IT jobs located in the UK 8.52% 8.42% 7.64%
Number of daily rates quoted 2761 2590 2136
Average daily rate £425 £425 £382
Average daily rate % change year-on-year
- +11.25%
90% offered a daily rate of more than £275 £250 £225
10% offered a daily rate of more than £550 £550 £500
UK excluding London average daily rate £393 £365 £343
% change year-on-year
+7.53% +6.56%
Number of hourly rates quoted 135 143 142
Average hourly rate £30.00 £19.00 £19.25
Average hourly rate % change year-on-year
+57.89% -1.29%
90% offered a hourly rate of more than £12.00 £13.00 £11.50
10% offered a hourly rate of more than £55.00 £46.00 £34.60
UK excluding London average hourly rate £35.00 £21.50 £21.50
% change year-on-year
+62.79% -

ServiceCenter
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ServiceCenter within the UK as a proportion of the total demand within the Systems Management category.

ServiceCenter Jobs Demand Trend in the UK

ServiceCenter
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ServiceCenter within the UK.

ServiceCenter Daily Rate Trend in the UK

ServiceCenter
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ServiceCenter within the UK over the 3 months to 11 February 2016.

ServiceCenter Daily Rate Histogram in the UK

ServiceCenter
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ServiceCenter within the UK.

ServiceCenter Hourly Rate Trend in the UK

ServiceCenter
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ServiceCenter within the UK over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 13 £300 +20.00% 3
South East +19 3 £345 -
London +9 3 £150 - 1
North West - 3 £273 - 1
Manchester - 3 £273 - 1
Warwickshire +3 2 - -
West Midlands -13 2 - - 1
Berkshire - 2 £353 -
Yorkshire - 2 - -
Slough - 2 £353 -
Sheffield - 2 - -
Warwick - 2 - -
South Yorkshire - 2 - -
Kent - 1 £345 -
Surrey - 1 £345 -
West Sussex - 1 £345 -

ServiceCenter
Top 30 Related IT Skills

For the 6 months to 11 February 2016, IT contractor jobs within the UK citing ServiceCenter also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceCenter.

1 14 (93.33%) HP
2 12 (80.00%) Windows
3 10 (66.67%) MS Exchange
3 10 (66.67%) Active Directory
4 8 (53.33%) Windows 7
5 7 (46.67%) Microsoft
5 7 (46.67%) VPN
5 7 (46.67%) MS Office
5 7 (46.67%) Citrix
6 6 (40.00%) IBM
7 5 (33.33%) Windows Server 2003
7 5 (33.33%) Windows 2000
7 5 (33.33%) Windows XP
7 5 (33.33%) Windows Vista
7 5 (33.33%) Windows Server 2008
7 5 (33.33%) Exchange Server 2010
7 5 (33.33%) Windows Server
7 5 (33.33%) ITSM
7 5 (33.33%) Backup Exec
7 5 (33.33%) Incident Management
7 5 (33.33%) Exchange Server 2003
7 5 (33.33%) Exchange Server 2007
8 4 (26.67%) VMware
8 4 (26.67%) Change Management
8 4 (26.67%) IBM Notes
8 4 (26.67%) Unix
8 4 (26.67%) Oracle
8 4 (26.67%) Mainframe
8 4 (26.67%) Lotus
8 4 (26.67%) Blackberry

ServiceCenter
Top Related IT Skills by Category

For the 6 months to 11 February 2016, IT contractor jobs within the UK citing ServiceCenter also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceCenter. Up to 20 skills are shown per category.

Application Platforms
1 10 (66.67%) MS Exchange
2 5 (33.33%) Exchange Server 2003
2 5 (33.33%) Exchange Server 2007
2 5 (33.33%) Exchange Server 2010
3 4 (26.67%) IBM Notes
4 2 (13.33%) Blackberry Enterprise Server
4 2 (13.33%) SAS
4 2 (13.33%) WebSphere
Applications
1 7 (46.67%) MS Office
2 2 (13.33%) Acrobat
2 2 (13.33%) MS Excel
2 2 (13.33%) MS PowerPoint
2 2 (13.33%) MS Project
2 2 (13.33%) MS Visio
2 2 (13.33%) Spreadsheet
Business Applications
1 3 (20.00%) Remedy ITSM
Communications & Networking
1 7 (46.67%) VPN
2 3 (20.00%) LAN
2 3 (20.00%) WAN
3 2 (13.33%) DHCP
3 2 (13.33%) DNS
3 2 (13.33%) Internet
3 2 (13.33%) Remote Desktop
3 2 (13.33%) WebEx
3 2 (13.33%) WinSCP
Database & Business Intelligence
1 2 (13.33%) DB2
1 2 (13.33%) MS Access
1 2 (13.33%) SQL Server
1 2 (13.33%) SQL Server 2005
1 2 (13.33%) SQL Server 2008
Development Applications
1 2 (13.33%) HP UFT
1 2 (13.33%) LoadRunner
1 2 (13.33%) Toad
General
1 3 (20.00%) Finance
Job Titles
1 5 (33.33%) Analyst
2 4 (26.67%) 1st Line Support
2 4 (26.67%) Support Analyst
3 2 (13.33%) 1st Line Support Analyst
3 2 (13.33%) 2nd Line Support
3 2 (13.33%) 2nd Line Support Analyst
3 2 (13.33%) Computer Operator
3 2 (13.33%) Help Desk Engineer
3 2 (13.33%) Mainframe Operator
3 2 (13.33%) Support Engineer
3 2 (13.33%) Support Team Leader
3 2 (13.33%) Team Leader
3 2 (13.33%) Test Leader
3 2 (13.33%) VMware Engineer
3 2 (13.33%) VMware Support Engineer
4 1 (6.67%) Active Directory Support
4 1 (6.67%) First Line Help Desk Support
4 1 (6.67%) Help Desk Support
4 1 (6.67%) Service Desk Analyst
4 1 (6.67%) Systems Access Analyst
Libraries, Frameworks & Software Standards
1 2 (13.33%) CSS
1 2 (13.33%) ISPF
1 2 (13.33%) WebSphere MQ
Miscellaneous
1 4 (26.67%) Blackberry
1 4 (26.67%) Mainframe
2 3 (20.00%) Data Centre
3 2 (13.33%) Clustering
3 2 (13.33%) Enterprise Storage
3 2 (13.33%) PDA
Operating Systems
1 12 (80.00%) Windows
2 8 (53.33%) Windows 7
3 5 (33.33%) Windows 2000
3 5 (33.33%) Windows Server
3 5 (33.33%) Windows Server 2003
3 5 (33.33%) Windows Server 2008
3 5 (33.33%) Windows Vista
3 5 (33.33%) Windows XP
4 4 (26.67%) Unix
5 2 (13.33%) AIX
5 2 (13.33%) Apple iOS
5 2 (13.33%) Linux
5 2 (13.33%) NetWare
5 2 (13.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 5 (33.33%) Incident Management
1 5 (33.33%) ITSM
2 4 (26.67%) Change Management
3 2 (13.33%) Coaching
3 2 (13.33%) Disaster Recovery
3 2 (13.33%) ITIL
3 2 (13.33%) Load Balancing
3 2 (13.33%) Load Testing
3 2 (13.33%) Mentoring
3 2 (13.33%) Migration
3 2 (13.33%) Operational Acceptance Testing
3 2 (13.33%) Project Management
3 2 (13.33%) Release Management
3 2 (13.33%) Risk Analysis
3 2 (13.33%) Root Cause Analysis
3 2 (13.33%) Validation
Programming Languages
1 2 (13.33%) JCL
1 2 (13.33%) PowerShell
1 2 (13.33%) VBScript
Qualifications
1 2 (13.33%) MCP
1 2 (13.33%) Microsoft Certification
1 2 (13.33%) Security Cleared
1 2 (13.33%) VCP5
1 2 (13.33%) VERITAS Certified Professional (VCP)
1 2 (13.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (13.33%) QA
1 2 (13.33%) SLA
2 1 (6.67%) Sarbanes-Oxley
System Software
1 10 (66.67%) Active Directory
2 4 (26.67%) XenDesktop
3 2 (13.33%) Forefront TMG
3 2 (13.33%) ISA Server
3 2 (13.33%) Job Entry Subsystem
3 2 (13.33%) Time Sharing Option
3 2 (13.33%) VMware ESX
3 2 (13.33%) VMware Infrastructure
3 2 (13.33%) vSphere
3 2 (13.33%) XenApp
Systems Management
1 5 (33.33%) Backup Exec
2 2 (13.33%) DameWare
2 2 (13.33%) HP Data Protector
2 2 (13.33%) OpenView
2 2 (13.33%) Systems Management Server (SMS)
2 2 (13.33%) Tivoli
2 2 (13.33%) Tivoli Storage Manager
2 2 (13.33%) WSUS
Vendors
1 14 (93.33%) HP
2 7 (46.67%) Citrix
2 7 (46.67%) Microsoft
3 6 (40.00%) IBM
4 4 (26.67%) Lotus
4 4 (26.67%) Oracle
4 4 (26.67%) VMware
5 3 (20.00%) Peregrine
5 3 (20.00%) Remedy
6 2 (13.33%) Adobe
6 2 (13.33%) Bomgar
6 2 (13.33%) Cisco
6 2 (13.33%) Dell
6 2 (13.33%) Intel
6 2 (13.33%) NetApp
6 2 (13.33%) Novell
6 2 (13.33%) Red Hat
6 2 (13.33%) ServiceNow
6 2 (13.33%) Symantec
6 2 (13.33%) Veritas