The table below looks at the statistics for the Technical Customer Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Customer Support in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Technical Customer Support
Rank - 588 557
Contract jobs requiring a Technical Customer Support 0 1 2
As % of all contract IT jobs located in the UK - 0.002% 0.004%
As % of the Job Titles category - 0.002% 0.005%
Number of daily rates quoted 0 0 2
Average daily rate
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of your Daily Rate
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- - £120
UK excluding London average daily rate - - £120
Number of hourly rates quoted 0 1 0
Average hourly rate - £16.20 -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50265 49246 43135
As % of all contract IT jobs located in the UK 92.36% 92.49% 92.43%
Number of daily rates quoted 31360 30460 24749
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1957 2018 2111
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.21
10% offered a hourly rate of more than £41.50 £40.00 £42.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Technical Customer Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Technical Customer Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Customer Support Jobs Demand Trend in the UK

Technical Customer Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Customer Support within the UK.

Technical Customer Support Daily Rate Trend in the UK

Technical Customer Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Customer Support within the UK.

Technical Customer Support Hourly Rate Trend in the UK

Technical Customer Support
Top 14 Related IT Skills

For the 6 months to 3 June 2015, IT contractor jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Customer Support in their job title.

1 3 (50.00%) Hyper-V
2 2 (33.33%) Ubuntu
2 2 (33.33%) Incident Management
2 2 (33.33%) CentOS
2 2 (33.33%) Service Management
2 2 (33.33%) Firewall
2 2 (33.33%) Workflow
2 2 (33.33%) Microsoft App-V
2 2 (33.33%) ITIL
2 2 (33.33%) UNIX
2 2 (33.33%) LDAP
2 2 (33.33%) SSL
2 2 (33.33%) Cisco
2 2 (33.33%) Smartcard

Technical Customer Support
Top Related IT Skills by Category

For the 6 months to 3 June 2015, IT contractor jobs within the UK that cited Technical Customer Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Customer Support in their job title. Up to 20 skills are shown per category.

Communications & Networking
1 2 (33.33%) LDAP
1 2 (33.33%) SSL
1 2 (33.33%) Firewall
Miscellaneous
1 2 (33.33%) Smartcard
Operating Systems
1 2 (33.33%) UNIX
1 2 (33.33%) Ubuntu
1 2 (33.33%) CentOS
Processes & Methodologies
1 2 (33.33%) ITIL
1 2 (33.33%) Service Management
1 2 (33.33%) Workflow
1 2 (33.33%) Incident Management
System Software
1 3 (50.00%) Hyper-V
2 2 (33.33%) Microsoft App-V
Vendors
1 2 (33.33%) Cisco