As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuousimprovement across service delivery. Acting as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for … KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuousimprovement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at … management and support stakeholder engagement Analyse service demand and consumption trends to ensure responsiveness to evolving business needs. Maintain dashboards and reporting tools to provide visibility into service health. ContinuousImprovement & Innovation Monitor the impact of innovation and continuousimprovement initiatives. Collaborate with partners to identify and implement service enhancements. Promote a culture of More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF ROLE: The ContinuousImprovement Executive will play a pivotal role in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture … testing of new systems, processes, or products by simulating real-world scenarios and user interactions. Collecting feedback from users, stakeholders, and other relevant parties to identify areas for improvement and optimization. Analysing test results, identifying gaps and issues, and preparing reports to inform decision-making. Contribute to the production of standardised implementation blueprints that can be rolled out … Working with other teams to create and execute a cohesive, efficient, and customer-focussed working environment that embraces best practise and fosters one-team culture. Proactively contribute to the continuousimprovement and transformation of processes. PERSON SPECIFICATION: Skills Continuousimprovement mindset Excellent communication skills, both written and verbal, including the ability to communicate complex More ❯
workplace experience. This role drives adoption of digital tools, enhances user productivity, and ensures high-quality, secure, and resilient IT services. The manager fosters a customer-focused culture, drives continuous service improvement, and partners with stakeholders to optimise technology use. Key Responsibilities: Strategic Leadership: Define and execute the digital employee experience (DEX) strategy, processes, and tools. Team … application lifecycle management. Strong customer focus with experience in user engagement and business partnering. Skilled in M365, Azure, and workplace technology platforms. Ability to define goals, KPIs, and drive continuousimprovement through data. Preferred Experience: Enterprise IT service management and employee productivity technologies. Organisational change management and continuousimprovement (Lean Sigma or similar). … or equivalent. Interest or experience in Life Sciences is a plus. Key Competencies: Customer-focused and service-oriented. Strong strategic thinking, influencing, and stakeholder management. Collaborative and adaptable to continuousimprovement and organisational change Job Offer Competitive salary ranging from £55,000 to £65,000 GBP annually. Additional benefits package included. Permanent position based in London More ❯
and rewarded every day. We're looking for a Senior Agile Lead to coach product development teams toward whole-system optimisation for value, adaptability and sustainability. You'll lead continuousimprovement activities to remove the barriers to delivery, organisational learning and timely response to change. You'll be part of our Product Development Team, whose mission is … teams Define and embed adaptive processes that optimise delivery for value and learning at scale Coach teams and leaders in agile practices and delivery excellence, fostering autonomy, collaboration, and continuousimprovement Facilitate cross-team coordination, planning and retrospectives to improve alignment and transparency Use metrics to identify flow impediments, bottlenecks, and opportunities for improvement across … delivery chains Collaborate with peers to share insights and approaches, ensuring alignment and promoting continuousimprovement across teams Lead system thinking and improvement initiatives that enable sustainable pace, global optimisation and organisational adaptability. Requirements What you can bring to our team: Deep knowledge of Agile frameworks and scaling practices, with the ability to tailor and More ❯
initiatives to promote platform adoption, ensuring user engagement, training, and awareness. Leverage data analytics capabilities to generate actionable insights that support business decisions and enable AI-driven innovation. Champion continuousimprovement and operational excellence within ServiceNow. Platform Operations & Compliance Ensure platform stability, performance, and availability. Manage upgrades, patching, releases, and platform maintenance. Maintain compliance with security, data … across all levels, including senior leadership, IT operations, and business units. Provide regular reports, dashboards, and updates on platform health, roadmap progress, and business impact. Advocate for ServiceNow adoption, continuousimprovement, and enterprise service management principles. Key Objectives You'll Drive: Deliver a robust, scalable, and business-aligned ServiceNow platform roadmap that supports IT transformation and customer … including customer experience enhancements and automation initiatives. Key Personal Attributes: Strategic thinker with strong execution capability. Collaborative leader able to build trust and influence across the organisation. Passionate about continuousimprovement, innovation, and delivering value. Pragmatic problem solver with excellent decision-making skills. Benefits At Sword, our core values and culture are based on caring about our More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Opus Enterprise Ltd T/A Real Recruitment
that architecture is scalable and maintainable. Lead on estimations of development work to support planning and prioritization. Drive standardization, reusability and adoption of best practices. Foster a culture of continuousimprovement and technical excellence. Innovation and Problem Solving Tackle difficult and complex technical issues and resolve the most technical and critical problems. Drive and enhance company innovation … thoroughly tested and delivered to a high standard, with a focus on minimizing bugs and improving performance. Establish and maintain coding standards ensuring best practices are followed. Advocate for continuousimprovement to development processes and code quality. Governance and Compliance Contribute to and follow coding standards and security policies, maintaining and supporting compliance with security standards/… Remain an expert in the design, development and maintenance of software applications, and high- quality scalable code, and stay comprehensively knowledgeable in the Travel, Entertainment and Events industries. Initiate continuousimprovement and give suggestions and recommendations to continually improve at staff or business level. Partner with relevant departments and personnel for cross-division and global business activities. More ❯
london, south east england, united kingdom Hybrid/Remote Options
Endava
leadership, this role acts as a catalyst for transformation, shaping how Endava evolves its people operations, ways of working, and collective mindset. The leader will inspire and embed a continuousimprovement and growth-oriented culture, empowering teams to embrace change, experiment with new approaches, and drive innovation through collaboration and learning. With experience managing global teams and … bring a proven ability to design and lead HR Shared Services transformations, delivering scalable solutions that balance operational excellence with an exceptional employee experience. Known for their curiosity and continuousimprovement mindset, they proactively explore new technologies and approaches—experimenting with automation, digital workflows, and self-service innovations to evolve how HR operates. This leader thrives in … increase accuracy and speed. Work as part of the new location/M&A team to ensure set up of new locations is done with rigor and consistency. Drive continuousimprovement initiatives using Lean, Six Sigma, or similar methodologies to enhance process quality and customer satisfaction. People & Change Management Build, develop, and lead a high-performing global More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
MFK Recruitment
awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuousimprovement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager – Key Skills & Experience: Proven experience in a 3rd Line/Senior Engineer … security findings to non-technical stakeholders and clients. Experience creating and maintaining security-focused documentation, SOPs, runbooks and knowledge-sharing resources. Proactive mindset in threat hunting, risk assessments and continuousimprovement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft … security-conscious team in central London. Work across diverse clients, technologies and industries while strengthening cyber defense skills. Play a key role in strategic security projects, incident response and continuousimprovement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration More ❯
sponsors, and technology leaders. Chair Release Governance Boards and contribute to Change Advisory Boards (CABs). Provide regular reporting on release performance, risks, and compliance metrics to executive leadership. ContinuousImprovement & Tooling: Drive continuousimprovement of release processes, automation, and tooling to support Agile, DevOps, and CI/CD practices. Evaluate and support the More ❯
the team. Collaboration: work closely with Senior Stakeholders across the business to align goals and deliver the product vision People Growth: support team to enable personal and technical progression ContinuousImprovement: spearhead improvement in process & practices to elevate Product Development Flow Resource Allocation: provide support where needed for the projects that move the organisation forwards. … of working in Agile environments (Scrum, Kanban) Proven track record of Programme & Project Management A defined philosophy of Quality Methods as they relate to SDLC Forward thinking & committed to continuousimprovement within both software products and process Ability to be hands-on and effectively delegate where appropriate with a self-motivated, can-do attitude that leads by More ❯
to respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in … documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs • Communicate findings and More ❯
high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in … documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs • Communicate findings and More ❯
will collaborate with technical teams to deliver highly automated, secure and scalable platforms that support software delivery at pace. Key Responsibilities: Strategy and Planning Define and deliver platform improvement initiatives to enhance reliability, scalability, and developer experience. Promote DevOps best practices across teams, including Salesforce-specific workflows and deployment strategies. Evaluate feasibility of platform/process improvements, including … Engagement Collaborate with software engineering, IT operations, and security teams to deliver robust technical solutions. Partner with Salesforce developers, admins, and architects to align DevOps practices with platform capabilities. ContinuousImprovement and Innovation Drive continuousimprovement initiatives to enhance delivery speed and reliability. Support execution of the DevOps Transformation Roadmap, including Salesforce DevOps maturity. … and delivery metrics such as deployment frequency, system reliability, and incident response times. Leadership and Team Management Mentor DevOps Engineers and lead knowledge-sharing sessions. Promote a culture of continuous learning and technical excellence. Testing and Backup Implement automated testing strategies including Apex unit tests, Lightning component tests, and UI testing with tools like Provar or Selenium. Manage data More ❯
will collaborate with technical teams to deliver highly automated, secure and scalable platforms that support software delivery at pace. Key Responsibilities: Strategy and Planning Define and deliver platform improvement initiatives to enhance reliability, scalability, and developer experience. Promote DevOps best practices across teams, including Salesforce-specific workflows and deployment strategies. Evaluate feasibility of platform/process improvements, including … Engagement Collaborate with software engineering, IT operations, and security teams to deliver robust technical solutions. Partner with Salesforce developers, admins, and architects to align DevOps practices with platform capabilities. ContinuousImprovement and Innovation Drive continuousimprovement initiatives to enhance delivery speed and reliability. Support execution of the DevOps Transformation Roadmap, including Salesforce DevOps maturity. … and delivery metrics such as deployment frequency, system reliability, and incident response times. Leadership and Team Management Mentor DevOps Engineers and lead knowledge-sharing sessions. Promote a culture of continuous learning and technical excellence. Testing and Backup Implement automated testing strategies including Apex unit tests, Lightning component tests, and UI testing with tools like Provar or Selenium. Manage data More ❯
buckinghamshire, south east england, united kingdom Hybrid/Remote Options
Neilson Financial Services
can be easily deployed across different markets. Ensure that all models and analytics solutions used within lead management are implemented through robust, maintainable code and streamlined workflows. Oversee the continuousimprovement of these processes to maintain high-quality outputs and alignment with business objectives. Team Management: Oversee the Workflow Business Analyst and SQL Analyst Developer teams, ensuring … that their efforts align with broader business objectives. Provide mentorship and guidance to junior team members, fostering a collaborative and growth-oriented environment. Evaluate team performance and drive continuousimprovement initiatives to enhance efficiency, effectiveness, and innovation. Technical Oversight: Work closely with IT and development teams to ensure the seamless integration of business intelligence models into production More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuousimprovement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure … parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive ContinuousImprovement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance More ❯
and a commitment to delivery excellence. This is a hands-on role suited to individuals with a proven track record of engineering modern cloud platforms and contributing to the continuousimprovement of DevOps capabilities. Key Responsibilities: Design, implement, and manage secure and scalable cloud infrastructure on Microsoft Azure using Infrastructure as Code (IaC) tools such as Terraform … on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group's culture emphasises continuousimprovement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability. UBDS Group fosters a collaborative environment where creativity and More ❯
london (city of london), south east england, united kingdom
Log my Care
velocity by unblocking others, streamlining workflows, and making pragmatic but responsible choices around trade-offs. Own operational rollout: Ensure features get shipped to and work reliably in production. Drive continuousimprovement: Encourage experimentation and continuousimprovement by sharing knowledge, mentoring others and contributing to team practices. This will be a great opportunity for you … to ship impactful features. Enjoy leading by example and helping the team build high-quality, maintainable systems. Thrive in an environment that values user impact and a culture of continuous learning. Care deeply about solving meaningful problems for frontline care teams. Bonus points for having: Experience working in regulated environments like health or social care. A background in scale More ❯
velocity by unblocking others, streamlining workflows, and making pragmatic but responsible choices around trade-offs. Own operational rollout : Ensure features get shipped to and work reliably in production. Drive continuousimprovement : Encourage experimentation and continuousimprovement by sharing knowledge, mentoring others and contributing to team practices. This will be a great opportunity for you … to ship impactful features. Enjoy leading by example and helping the team build high-quality, maintainable systems. Thrive in an environment that values user impact and a culture of continuous learning. Care deeply about solving meaningful problems for frontline care teams. Bonus points for having: Experience working in regulated environments like health or social care. A background in scale More ❯
Reporting: Measure the effectiveness of access management and security training programs and provide regular reports to senior leadership through monthly reporting, using tools set up to capture training hours ContinuousImprovement: Stay updated on industry trends, emerging technologies, and best practices in access management and security training, making recommendations for continuousimprovement Team Leadership … Problem-Solving: Proactive problem-solving skills with the ability to think critically and make informed decisions Adaptability: Ability to adapt to changing environments and priorities, demonstrating flexibility in approach Continuous Learning: Commitment to staying updated on industry trends, emerging technologies, and best practices in access management and security training Certifications (Preferred) Project Management Professional (PMP or Prince 2) Other More ❯
and defence programmes. We are currently seeking an experienced Scrum Master with DV and Orange clearance to embed with an agile squad in Basingstoke, facilitating Agile delivery and championing continuous improvement. What You’ll Be Doing As Scrum Master, you’ll lead agile teams to deliver quality outcomes: Agile Ceremony Facilitation Organise and run sprint planning, daily stand-ups … transparency, collaboration, and fun Coaching & Agile Adoption Guide teams on Agile best practice (Scrum/SAFe/Kanban) Assist Product Owner with backlog prioritisation, refinement, and capacity planning Metrics & ContinuousImprovement Track and share team metrics (velocity, cycle time, quality indicators) Facilitate retrospectives, drive action plans, monitor improvement progress Stakeholder Engagement Serve as liaison between … Scrum/SAFe/Kanban) Experience with Agile tooling (Jira, Azure Boards, Confluence etc.) Excellent communication and conflict resolution skills Proactive mindset with a focus on team empowerment and continuousimprovement What We Offer Competitive inside-IR35 daily rate of £600–700/day , reflecting market for DV-cleared agile roles Opportunity to deliver impactful work on More ❯
reading, south east england, united kingdom Hybrid/Remote Options
Axiom Software Solutions Limited
essential service alongside the OT team to understand and articulate operational risk and cyber risk. Maintain Security Operations Responsible for maintaining our security operations processes, including supporting an effective continuousimprovement process surrounding the services provided. Familiarity desired with Microsoft security operations tools (e.g. Sentinel), and extensive knowledge of other security tools such as SOAR, EDR/… hunting) to continuously evaluate and uncover vulnerabilities throughout the technology stack. Act as an ambassador within the Cyber Security team for the application of a risk-based approach and continuous risk reduction. Collate the data supporting dashboards with robust SecOps metrics that evidence the tangible reduction in risk and technical debt. 4 Incident Readiness & Response The Security Operations team … business for a significant cyber security incident (e.g. ransomware attack) and actual responses to live incidents. Responses to incidents are run in a structured, measured and auditable manner with continuousimprovement integrated into incident management processes to ensure processes are always adapting to the changing threat landscape. Reduction over time in business impacts experienced as a result More ❯
or support the development of proposals for potential work through customer and internal meetings. Innovation & Problem Solving Apply engineering theory to address complex problems with practical, scalable solutions. Promote continuousimprovement in design, validation, and integration processes. Foster and implement innovative approaches to meet evolving technical challenges. Mentorship & Team Leadership Guide junior engineers and design personnel, fostering … requirements management software and systems modeling. Reliability & testing methods: proficiency with DOE, 8D problem-solving, and validation testing strategies. Agile and lean engineering practices: knowledge of iterative development and continuousimprovement methodologies. Soft Skills Strategic thinking: ability to align technical decisions with business goals. Adaptability: comfortable working in a fast-paced, matrixed organization. Innovation mindset: willingness to More ❯
insights and pipeline performance Technical Support: • Provide technical support for data-related issues and troubleshoot problems as they arise • Assist in the implementation of data governance and compliance policies ContinuousImprovement: • Actively learn about and stay up to date with emerging trends and technologies in data engineering • Participate in code reviews and contribute to the continuousimprovement of data engineering practices within the team Qualifications, Skills and Experience Educational Background: • Bachelor’s degree in computer science, Engineering, Information Technology, or a related field • Relevant certifications in data engineering or cloud platforms (e.g., AWS, Azure, Google Cloud, Databricks) are a strong plus Technical Skills: • Proficiency in SQL and experience with relational databases (e.g., MySQL More ❯
in enhancing and maintaining our Salesforce environment. In this hands-on role, you'll collaborate within an agile team to deliver innovative functionality, resolve system issues, and contribute to continuousimprovement initiatives. You'll work closely with developers and stakeholders to recommend impactful solutions. If you thrive in a fast-paced, collaborative environment and enjoy turning technical … insights into business value - we'd love to hear from you. Key Accountabilities Solution design & continuousimprovement : Seek out ways to configure and maintain the Salesforce platform to meet business requirements, proposing simple, scalable declarative solutions. Best-practice advisory: Make best-practice recommendations to help the organisation optimise Salesforce usage, aligned to platform limits and Flows-first More ❯