As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuousimprovement across service delivery. Acting as the key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for … KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuousimprovement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at … management and support stakeholder engagement Analyse service demand and consumption trends to ensure responsiveness to evolving business needs. Maintain dashboards and reporting tools to provide visibility into service health. ContinuousImprovement & Innovation Monitor the impact of innovation and continuousimprovement initiatives. Collaborate with partners to identify and implement service enhancements. Promote a culture of More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Opus Enterprise Ltd T/A Real Recruitment
that architecture is scalable and maintainable. Lead on estimations of development work to support planning and prioritization. Drive standardization, reusability and adoption of best practices. Foster a culture of continuousimprovement and technical excellence. Innovation and Problem Solving Tackle difficult and complex technical issues and resolve the most technical and critical problems. Drive and enhance company innovation … thoroughly tested and delivered to a high standard, with a focus on minimizing bugs and improving performance. Establish and maintain coding standards ensuring best practices are followed. Advocate for continuousimprovement to development processes and code quality. Governance and Compliance Contribute to and follow coding standards and security policies, maintaining and supporting compliance with security standards/… Remain an expert in the design, development and maintenance of software applications, and high- quality scalable code, and stay comprehensively knowledgeable in the Travel, Entertainment and Events industries. Initiate continuousimprovement and give suggestions and recommendations to continually improve at staff or business level. Partner with relevant departments and personnel for cross-division and global business activities. More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
MFK Recruitment
awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuousimprovement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager – Key Skills & Experience: Proven experience in a 3rd Line/Senior Engineer … security findings to non-technical stakeholders and clients. Experience creating and maintaining security-focused documentation, SOPs, runbooks and knowledge-sharing resources. Proactive mindset in threat hunting, risk assessments and continuousimprovement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft … security-conscious team in central London. Work across diverse clients, technologies and industries while strengthening cyber defense skills. Play a key role in strategic security projects, incident response and continuousimprovement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration More ❯
Portsmouth, England, United Kingdom Hybrid/Remote Options
Franklin Fitch
/CHECK . The ideal candidate will have a strong background in cybersecurity assurance , experience engaging with external auditors and customers , and a proactive approach to maintaining compliance and continuousimprovement within a global SOC function. Key Responsibilities Certification Delivery & Maintenance Lead the delivery and ongoing maintenance of SOC-related certifications including SOC 2 Type II , SOC … and standards (e.g. NIST CSF , NCSC , NIS2 , GDPR ). Ensure SOC assurance aligns with evolving regulatory and industry expectations. Advise senior leadership on how emerging regulations impact assurance strategy. ContinuousImprovement & Reporting Drive efficiency in assurance processes, reducing time to audit readiness and improving evidence management. Produce regular updates and reports for senior stakeholders on certification status … projects and certifications simultaneously. Personal Attributes High integrity and professionalism in all assurance activities. Customer-focused and confident in handling external assurance interactions. Proactive and solutions-oriented, with a continuousimprovement mindset. Adaptable and resilient in a fast-paced, global environment. Collaborative and team-oriented, fostering trust across departments. What’s on Offer Competitive salary package Flexible More ❯
service improvements. Key Responsibilities: Build and maintain relationships with operational staff to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuousimprovement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of … Support service resolution, aiming to exceed service level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in … service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and stakeholder relationship-building skills. Experience working within an ITIL-driven environment. Continuousimprovement mindset and proactive problem-solving approach. Required Behaviours & Traits: Strategic thinker with a focus on actionable outcomes. Strong leadership, with the ability to develop teams and More ❯
Fleet, Hampshire, South East, United Kingdom Hybrid/Remote Options
ErecruitSmart
delivering outstanding client outcomes, we'd love to hear from you! Key Responsibilities Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuousimprovement Streamline and enhance business processes to boost operational efficiency and service quality Oversee the planning and delivery of consultancy projects—ensuring they're completed on time … service opportunities Partner closely with the Sales, Project Management, and Support teams to deliver a seamless customer journey. Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences Champion collaboration, knowledge sharing, and operational excellence across all consultancy … on approach, resilience, and strong problem-solving ability Customer-focused, passionate about delivering value and excellence at every stage of the client journey High integrity, professional, and committed to continuousimprovement and team development Degree-level education or equivalent experience; project management certification (PRINCE2, PMP, etc.) and leadership/consultancy training are advantageous About the company At More ❯
the team. Collaboration: work closely with Senior Stakeholders across the business to align goals and deliver the product vision People Growth: support team to enable personal and technical progression ContinuousImprovement: spearhead improvement in process & practices to elevate Product Development Flow Resource Allocation: provide support where needed for the projects that move the organisation forwards. … of working in Agile environments (Scrum, Kanban) Proven track record of Programme & Project Management A defined philosophy of Quality Methods as they relate to SDLC Forward thinking & committed to continuousimprovement within both software products and process Ability to be hands-on and effectively delegate where appropriate with a self-motivated, can-do attitude that leads by More ❯
to respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in … documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs • Communicate findings and More ❯
high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuousimprovement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in … documentation and operational support post implementation of changes Assist in documenting and analysing current integration processes, identifying areas for improvement • Work with cross functional teams to drive continuousimprovement to drive efficiency and quality Communication & Collaboration • Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs • Communicate findings and More ❯
will collaborate with technical teams to deliver highly automated, secure and scalable platforms that support software delivery at pace. Key Responsibilities: Strategy and Planning Define and deliver platform improvement initiatives to enhance reliability, scalability, and developer experience. Promote DevOps best practices across teams, including Salesforce-specific workflows and deployment strategies. Evaluate feasibility of platform/process improvements, including … Engagement Collaborate with software engineering, IT operations, and security teams to deliver robust technical solutions. Partner with Salesforce developers, admins, and architects to align DevOps practices with platform capabilities. ContinuousImprovement and Innovation Drive continuousimprovement initiatives to enhance delivery speed and reliability. Support execution of the DevOps Transformation Roadmap, including Salesforce DevOps maturity. … and delivery metrics such as deployment frequency, system reliability, and incident response times. Leadership and Team Management Mentor DevOps Engineers and lead knowledge-sharing sessions. Promote a culture of continuous learning and technical excellence. Testing and Backup Implement automated testing strategies including Apex unit tests, Lightning component tests, and UI testing with tools like Provar or Selenium. Manage data More ❯
will collaborate with technical teams to deliver highly automated, secure and scalable platforms that support software delivery at pace. Key Responsibilities: Strategy and Planning Define and deliver platform improvement initiatives to enhance reliability, scalability, and developer experience. Promote DevOps best practices across teams, including Salesforce-specific workflows and deployment strategies. Evaluate feasibility of platform/process improvements, including … Engagement Collaborate with software engineering, IT operations, and security teams to deliver robust technical solutions. Partner with Salesforce developers, admins, and architects to align DevOps practices with platform capabilities. ContinuousImprovement and Innovation Drive continuousimprovement initiatives to enhance delivery speed and reliability. Support execution of the DevOps Transformation Roadmap, including Salesforce DevOps maturity. … and delivery metrics such as deployment frequency, system reliability, and incident response times. Leadership and Team Management Mentor DevOps Engineers and lead knowledge-sharing sessions. Promote a culture of continuous learning and technical excellence. Testing and Backup Implement automated testing strategies including Apex unit tests, Lightning component tests, and UI testing with tools like Provar or Selenium. Manage data More ❯
Reading, England, United Kingdom Hybrid/Remote Options
Hays
About the role As a ContinuousImprovement Support, you will be joining the Data Management Team. You will be implementing improvement initiatives across the department, ensuring efficiency, stakeholder engagement and measurable progress. Tell me more, tell me more... Our client is currently looking for a new recruit in joining their Team, please read on! You … recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Experience: Data analysis and process improvement experience Excellent stakeholder management skills Strong communication skills Able to multi-task, manage priorities and work under pressure Knowledge of JIRA and Confluence What’s in it for you More ❯
means being part of a company that values innovation, safety, and sustainability. Employees are encouraged to grow and develop their skills in a supportive environment that fosters collaboration and continuous improvement. Their commitment to excellence and its role in essential industries make it a dynamic and rewarding place to build a career. Your new role Join a thriving business … and take on a pivotal role in driving productivity improvements across their aligned function or business unit. You'll be at the forefront of identifying, developing, and delivering a continuous pipeline of productivity enhancements, ensuring they meet their ambitious targets and strategic goals both short and long term. In partnership with your aligned function or business units, you'll … a change in organisational mindset. By replicating best practices and successful projects within your BU and across the UK and Ireland organization, you'll help foster a culture of continuous improvement. Regular project portfolio reviews will be part of your role, ensuring that progress towards goals is measured, priorities are aligned, and results are achieved effectively. You'll recognize More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Hays Specialist Recruitment Limited
guardian of operational excellence across the data centre portfolio. This is a hands-on leadership role requiring someone who can manage the critical balance between uptime, efficiency, compliance, and continuousimprovement in a demanding 24x7 environment. You will be responsible for the day-to-day performance of the data centre facilities, ensuring the AI and HPC infrastructure … parts of the role: Deliver Operational Leadership and Excellence: Ensure maximum uptime, efficiency, and reliability. Build High-Performing Teams: Recruit, train, and lead teams of engineers and technicians. Drive ContinuousImprovement: Implement operational frameworks and improvement initiatives that enhance efficiency, sustainability, reliability, and cost-effectiveness. Standards & Procedures: Implement and enforce standard operating procedures (SOPs), maintenance More ❯
Reading, England, United Kingdom Hybrid/Remote Options
Mentmore
and direct the handover of solutions into business-as-usual (BAU) operations to support a robust service transition. Own and manage deployments of new releases to the production environment. ContinuousImprovement: Identify areas of continuousimprovement and create effective solutions to implement them. Become a key contributor and advocate of SAP best practices and More ❯
velocity by unblocking others, streamlining workflows, and making pragmatic but responsible choices around trade-offs. Own operational rollout : Ensure features get shipped to and work reliably in production. Drive continuousimprovement : Encourage experimentation and continuousimprovement by sharing knowledge, mentoring others and contributing to team practices. This will be a great opportunity for you … to ship impactful features. Enjoy leading by example and helping the team build high-quality, maintainable systems. Thrive in an environment that values user impact and a culture of continuous learning. Care deeply about solving meaningful problems for frontline care teams. Bonus points for having: Experience working in regulated environments like health or social care. A background in scale More ❯
Reporting: Measure the effectiveness of access management and security training programs and provide regular reports to senior leadership through monthly reporting, using tools set up to capture training hours ContinuousImprovement: Stay updated on industry trends, emerging technologies, and best practices in access management and security training, making recommendations for continuousimprovement Team Leadership … Problem-Solving: Proactive problem-solving skills with the ability to think critically and make informed decisions Adaptability: Ability to adapt to changing environments and priorities, demonstrating flexibility in approach Continuous Learning: Commitment to staying updated on industry trends, emerging technologies, and best practices in access management and security training Certifications (Preferred) Project Management Professional (PMP or Prince 2) Other More ❯
and breathe. We believe in creating a work environment where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuousimprovement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock … And Breathe. We Believe In Creating a Work Environment Where: People feel empowered, supported, and included Trust and transparency are built into the way we work Creativity, curiosity, and continuousimprovement are encouraged and nurtured every day Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock More ❯
and defence programmes. We are currently seeking an experienced Scrum Master with DV and Orange clearance to embed with an agile squad in Basingstoke, facilitating Agile delivery and championing continuous improvement. What You’ll Be Doing As Scrum Master, you’ll lead agile teams to deliver quality outcomes: Agile Ceremony Facilitation Organise and run sprint planning, daily stand-ups … transparency, collaboration, and fun Coaching & Agile Adoption Guide teams on Agile best practice (Scrum/SAFe/Kanban) Assist Product Owner with backlog prioritisation, refinement, and capacity planning Metrics & ContinuousImprovement Track and share team metrics (velocity, cycle time, quality indicators) Facilitate retrospectives, drive action plans, monitor improvement progress Stakeholder Engagement Serve as liaison between … Scrum/SAFe/Kanban) Experience with Agile tooling (Jira, Azure Boards, Confluence etc.) Excellent communication and conflict resolution skills Proactive mindset with a focus on team empowerment and continuousimprovement What We Offer Competitive inside-IR35 daily rate of £600–700/day , reflecting market for DV-cleared agile roles Opportunity to deliver impactful work on More ❯
internal and external new business/activities by assisting the Service Transition function with the onboarding process. Represent the team internally & externally to customers and 3rd parties when required. ContinuousImprovement Actively contribute to and drive continuousimprovement initiatives. Document policies, processes and procedures to help drive consistency within the team. Proactively raise cross More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid/Remote Options
Nigel Frank International
Location: Home-based with occassional travel to client site. The Principal Delivery Manager will support the Head of PMO in leading the delivery team, ensuring successful project execution and continuousimprovement across all projects and processes. Responsibilities Lead and oversee complex projects, ensuring delivery on time, within scope and budget. Support the Head of PMO in managing … the team, including deputising when required. Mentor and coach project managers, promoting best practices and consistent delivery standards. Contribute to project governance, continuousimprovement, and pre-sales activities when needed. Skills Proven experience managing large-scale CRM, ERP, or data projects using Agile, Waterfall, or Hybrid methodologies. Strong leadership, communication, and stakeholder management abilities. Commercial awareness with More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid/Remote Options
Nigel Frank International
Location: Home-based with occassional travel to client site. The Principal Delivery Manager will support the Head of PMO in leading the delivery team, ensuring successful project execution and continuousimprovement across all projects and processes. Responsibilities Lead and oversee complex projects, ensuring delivery on time, within scope and budget. Support the Head of PMO in managing … the team, including deputising when required. Mentor and coach project managers, promoting best practices and consistent delivery standards. Contribute to project governance, continuousimprovement, and pre-sales activities when needed. Skills Proven experience managing large-scale CRM, ERP, or data projects using Agile, Waterfall, or Hybrid methodologies. Strong leadership, communication, and stakeholder management abilities. Commercial awareness with More ❯
Oracle Fusion modules to support organizational strategy, compliance, and operational excellence. You will partner closely with Finance leadership, business stakeholders, and technical teams to ensure successful deployment, adoption, and continuousimprovement of Oracle Fusion Finance solutions. Key Responsibilities Lead the design, configuration, and implementation of Oracle Fusion Finance modules (GL, AP, AR, Fixed Assets, Cash Management, Expenses … management, testing, and change impact assessments. Provide strategic guidance on Oracle ERP capabilities and best practices. Develop training and change management materials to support adoption. Resolve issues and drive continuousimprovement in financial processes. Mentor junior consultants and analysts to build internal capability. Essential Skills, Qualifications & Experience Bachelor's or Master's degree in Accounting, Finance, Business More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Randstad Technologies
of the performance, security, and cost-effectiveness of our cloud platforms. You'll bring a strong DevOps mindset, expertise in automation and Infrastructure as Code, and a passion for continuousimprovement across all aspects of cloud operations. Key Responsibilities Cloud Infrastructure Operations: Manage and monitor daily operations across Azure SaaS, IaaS, and PaaS environments. FinOps & Cost Optimisation … manage tools like Azure Monitor and Log Analytics to proactively detect and resolve issues. Compliance & Documentation: Maintain accurate technical documentation and ensure adherence to security and regulatory standards. Collaboration & ContinuousImprovement: Partner with development, security, and operations teams to advance CI/CD and DevSecOps practices. About You You're an experienced Cloud or DevOps Engineer who More ❯
alignment with global objectives, innovation, and growth strategies.This executive will lead the global platform transformation agenda, champion the adoption of Xvantage across major accounts, and foster a culture of continuousimprovement, collaboration, and customer-centric innovation.The location for this position is Spain (Barcelona), UK (Milton Keynes), France (Lesquin) or Germany (Dornach bei Munchen). Your Role: Provide … Strong analytical and strategic thinking capabilities, with a focus on execution and measurable outcomes. Experience leading global teams and driving cultural transformation in complex, matrixed environments. Passion for innovation, continuousimprovement, and delivering customer-centric digital solutions. We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability More ❯