14 Customer Experience Jobs in Leeds

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working multi-threaded code. Responsibilities will include -estimating user stories, developing new features, fixing bugs, testing, peer reviewing code and following security best practices. … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, SQL server & Azure. ? Good understanding of solid principle and .Net design patterns. more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

planning and delivery of your sales and access objectives. You will draw on the cross functional team members to capitalise on their insight and experience, adopting a “One team” mindset. However, you will view your territory as your own business. You will lead on local business strategy and will … to a deep understanding of our therapy area and evolving NHS and HSE, SMC environment. You will you engage and deliver a true omnichannel experience for customers, proactively deploying appropriate channels and marketing mix to deliver a sequential tailored sales call, using customer experience data and digital … role Location/Territory: North East and Yorkshire ( Hull, Sheffield, Leeds and Newcastle ) Reports to: Senior Sales Manager (Haematology-Oncology) - North UK & Ireland Qualifications & Experience Essential Experience in Oncology market Understanding of the UK/Ireland healthcare system and pharmaceutical industry Demonstrated success in pharmaceutical sales and/ more »

without the burden of technical debt and carefully controlled commercial delivery pressures. Our development program is focused on creating value based on an exceptional customer experience from day one. The role works closely with the stakeholders within the business including the Sales, Marketing, Business Operations and key members … project progress · Tracking of project costs, working in conjunction with Finance team · Management of risk and issues registers · Presentation of project status at overarching customer Project Board meetings · Coordinating key internal and external partners, including third-party contractors, to deliver quality, on time and at the agreed cost · Working … Key Relationships: Internal – IT team members, Operations, Sales, Finance & Leadership Team External – 3rd party contractors, suppliers, service providers Knowledge and Skills: · 3+ years of experience as a Scrum Master, IT Project Manager or in a similar role. · Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or more »

feedback to senior leadership. WHAT YOU'LL DO: Report into a Head of Software Engineering and lead a group of software engineers of various experience levels. Be broadly responsible for both people management, and the “how” we deliver against our business goals from an in-house software engineering perspective. … Be a confident technical leader with experience in a fast-paced environment balancing Agile delivery methodologies against business drivers. Be experienced in leading engineering teams in an evolving and dynamic environment, where software is always-on, and customer experience is always more than a consideration Be a … analytical problem solver with a strong sense of autonomy, but with an open collaborative approach to getting the job done. WHAT YOU'LL BRING: Experience developing & motivating those in your team by providing clear direction, opportunities for learning & direct coaching. Experience in ‘Managing Managers’ – coach knowledgeable and supportive more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

management systems connectivity, asset and building automation control and more! By leveraging real-time data insights, they empower businesses to make informed decisions, enhance customer experiences, and drive sustainable growth. As a Technical Solutions Engineer, you'll play a crucial role in ensuring the seamless integration and functionality of … Diagnose and resolve complex technical issues related to energy management systems, solar installations, building management systems, and other IoT applications Uphold practices to ensure customer satisfaction and engagement throughout troubleshooting and technical enquiry case Escalate technical cases for further exploration or conclusion Utilize systems tracking and database to log … all topics and statuses of technical cases Collaborate closely with cross-functional teams to feedback customer technical insights and issues to enhance product functionality and optimize user experience Develop and maintain crucial technical documentation on aftersales, customer service, technical product matters- used for internal and external customers more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 800,000 patients in England manage their NHS prescriptions from request through to delivery.Ready to advance your career in digital marketing? Join … a tangible impact.We're on the lookout for a digital marketing professional ready to take the next step in their career. With several years experience in Affiliate Marketing or Paid Search, whether from an agency or in-house background, are encouraged to apply.Success in this role hinges on your … trends and insights in digital marketing and use these to optimise spend and performanceUse a range of analytics tools to evaluate end-to-end customer experience across multiple channels and customer touch pointsInput ideas towards our digital marketing testing plan and drive incremental growth with our digital more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. What you’ll do Create high quality software using agile methodologies Utilise techniques such … of opportunity to learn new things, as well as coaching and mentoring others What you’ll bring Good Knowledge of React and NodeJS Frontend experience with HTML and CSS. Knowledge of other technologies such as GraphQL and TypeScript. Demonstrable experience of software development for high capacity, high traffic more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 800,000 patients in England manage their NHS prescriptions from request through to delivery. We’re looking for an experienced designer to … and to the business as a whole. You’ll need to be someone with appositive and proactive approach who can create compelling and consistent customer experiences, turning business requirements into innovative and inspiring creative concepts. You’ll largely work across digital channels (email, web, social, performance) and ideally have … extensive experience designing engaging effective CRM campaigns. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout more »

to work as one team, delivering scalable, robust, and high-performance solutions to support the continued growth of the business and provide an excellent customer experience. What will you do in the role? You'll work as part of a cloud operations team in Yorkshire to automate and provide … latest tech and are constantly reviewing what they work with to ensure they stay ahead of the competition. What are the key skills/experience you'll already have? Azure, AWS or GCP experience AzureDevOps/Gitlab CI/CD Pipelines Kubernetes/Docker What can they offer more »