14 Customer Experience Jobs in West Yorkshire

Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across all touch points, platforms and … systems Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using … this information, improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer experience Identify key touch points and moments of truth throughout the customer lifecycle Responsible for more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

planning and delivery of your sales and access objectives. You will draw on the cross functional team members to capitalise on their insight and experience, adopting a “One team” mindset. However, you will view your territory as your own business. You will lead on local business strategy and will … to a deep understanding of our therapy area and evolving NHS and HSE, SMC environment. You will you engage and deliver a true omnichannel experience for customers, proactively deploying appropriate channels and marketing mix to deliver a sequential tailored sales call, using customer experience data and digital … role Location/Territory: North East and Yorkshire ( Hull, Sheffield, Leeds and Newcastle ) Reports to: Senior Sales Manager (Haematology-Oncology) - North UK & Ireland Qualifications & Experience Essential Experience in Oncology market Understanding of the UK/Ireland healthcare system and pharmaceutical industry Demonstrated success in pharmaceutical sales and/ more »

Reporting into the Ecommerce Director, the Head of Ecommerce will play a pivotal role in shaping their ecommerce strategy, overseeing all aspects of the customer journey and customer experience, as well as taking responsibility for growing, leading and developing the existing ecommerce team. The role will include … agencies and ensure they're delivering Collaborate cross functionally with other departments To be considered for this role, you will have strong online trading experience including CRO and an understanding of how online trading, acquisition and brand work together. You will need a minimum of 5 years working in more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

designing solutions. Working alongside the sales team to deliver demos and POC's for customers. Engage with sales, marketing, and partners to deliver exceptional customer experience. Attend trade shows and events. Requirements: Minimum of 2 years experience in the IT channel (either pre-sales, engineering or 2nd/… 3rd line support experience) Experience speaking to end-user customers Cyber security experience would be beneficial but not a necessity. Based within 2 hours of Leeds (In the office twice a month more »

responding, regularly updating where appropriate internal and external customers ensuring a timely resolution Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication Proactively highlight to your line manager areas where processes, policies and ways of working … can be improved to enhance the overall customer experience and drive positive business change Ability to navigate several systems to support in the resolution of queries Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position more »

and growing sales on new platforms such as eBay, TikTok, Etsy & Mirakl. You will be responsible for driving online revenue growth, optimising the user experience and implementing innovative strategies to enhance e-commerce presence. You will also be responsible for maximising product performance, implementing effective marketplace strategies and driving … entering product listings, pricing, and promotions. Taking ownership of the end-to-end process, from product upload to order fulfilment, to enhance the overall customer experience. Overseeing product merchandising, pricing and inventory management to maximise profitability. Represent the company at Trade and Professional Expos. The Person: In order to … or within a commutable distance to Bradford. Amazon Seller Central expert. Commercially minded and results driven. Analytical with strong focus on attention to detail. Experience of fully managing a busy Amazon retail account (ideally both UK and international). Confident using Amazon Advertising Console. Experience with Seller Fulfilled more »

be the role for you! We're looking for an eCommerce Insights and Optimisation Lead, that will be the ‘go to' for everything User Experience (UX), SEO, Conversion Rate Optimisation (CRO) strategy, data, insights and action aimed at delivering exceptional NPS/CSAT scores. Your main responsibilities will include … Define and lead technical SEO initiatives to boost the visibility and search engine ranking Play a lead role in continuously improving online User Experience (UX) Manage the CRO strategy, designing and executing A/B tests to optimise the user experience, increase conversion rates and drive sales Utilise … our on-site survey tool to generate insight on Customer Satisfaction and Net Promoter Scores (CSAT/NPS). Utilise eCommerce analytics tools to track and report on key performance metrics, identifying opportunities for growth and improvement To be successful you will need: Previous experience on working in more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 800,000 patients in England manage their NHS prescriptions from request through to delivery. We’re looking for an experienced designer to … and to the business as a whole. You’ll need to be someone with appositive and proactive approach who can create compelling and consistent customer experiences, turning business requirements into innovative and inspiring creative concepts. You’ll largely work across digital channels (email, web, social, performance) and ideally have … extensive experience designing engaging effective CRM campaigns. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout more »

one of the UKs most successful and best loved consumer brands. Ecommerce Retail, home & lifestyle Iconic name with a reputation for quality and exceptional customer experience. Secured a leading place in this diverse market to become an instantly recognisable brand with the most loyal customer base Award winning … and understanding how they could affect performance data to identify trends and opportunities What I am looking for: I’m looking for 4+ years’ experience working in a fast-paced Paid Media team on either Paid Social or Display. understanding of marketing funnels, attribution, and conversion journeys high degree more »

to work as one team, delivering scalable, robust, and high-performance solutions to support the continued growth of the business and provide an excellent customer experience. What will you do in the role? You'll work as part of a cloud operations team in Yorkshire to automate and provide … latest tech and are constantly reviewing what they work with to ensure they stay ahead of the competition. What are the key skills/experience you'll already have? Azure, AWS or GCP experience AzureDevOps/Gitlab CI/CD Pipelines Kubernetes/Docker What can they offer more »