1 to 25 of 28 Customer Experience Jobs in the East Midlands

the story in data? Are you confident in analysing data and applying context to derive insight? If so, this role could be for you. Customer Experience Insights Analyst- Temporary Contract Here at Saint Gobain Interior Solutions, we’re offering a temporary contract working as a Customer Experience … our full range of solutions and knowledge together all under one roof, this includes British Gypsum and Isover. What will I be doing? The Customer Experience Insight Analyst role will navigate multiple data sources to harness the power of data to drive decisions and inform customer centric … gathering, interpreting, and analysing data to derive actionable insight. Then working collaboratively with cross-functional teams to communicate insight and influence strategies that improve customer satisfaction and enhance the overall customer experience. What will I need to be considered? experience in data analysis, market research or a more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

any adjustments to assist you in applying for this role, please contact the email associated with this advert We are looking for an exceptional Customer Service Representative to join our Head Office team to provide a consistently effective, efficient and highly professional customer service to all internal and … external customers on mortgage related activities. You will provide excellent telephony support directly to our mortgage customers therefore great communication skills, first class customer service and the ability to work in a fast-paced environment is key for this role! You will join an open and inclusive team with … for driven and enthusiastic team members who want to be part of something brilliant!! Heres a taste of what youll be doing as a Customer Service Representative - We are looking for positive and engaging team members to support our customers by delivering an exceptional customer experience by more »

a full time permanent basis. The role The main aim of the role is to enhance their product range along with creating a better customer experience through enhancing core product information, creating product ranges, updating taxonomy and adding attributes. You will be responsible for enriching the current product … and merchandising knowledge, so you must be comfortable with understanding computer driven solutions and when these can or should be overridden to make a customer experience. Duties Be responsible for managing the process to group products together, ensuring that predictions are correct and support the customer journey Ongoing … categorised Carry out competitive reviews as needed to identify content improvements Work across a range of content improvement tasks as required, utilising merchandising and customer understanding to ensure that decisions are made that will support the customer search and browse journey Prioritise changes, queries and requests based on more »

Contact Centre Technology Director East Midlands - Hybrid working £90,000 - £120,000 Do you have experience in Contact Centres? Do you enjoy managing and delivering transformation and change to the business? Duties of this Contact Centre Technology Director: You will manage and deliver transformation/change to the business … to bring operational, cost and customer experience improvements. Set and agree the roadmap for review, delivery and implementation. This programme will impact across all head office functions and the delivery units globally Review current tech to see what best to migrate to Manage a team of internal resource … deliver the overarching programme alongside and day to day and BAU requirements Requirements of this Contact Centre Technology Director: Contact centre background within Technology Experience of change and transformation If you have any experience of customer communications tools that would be ideal # Contact Centre Technology Director more »

is growing fast! Despite our dizzying growth, we've remained true to our core values of top quality, excellent value, and second-to-none customer service. We want to offer products and experiences that create lasting memories and to be there for every milestone. ABOUT YOU As Head of … results Main Duties and Responsibilities Define the online trading and on-site merchandising strategy to maximise revenue/profitability and deliver best-in-class customer experience. Accountable for the overall trading performance (revenue and profit) of our website. Overall P&L observation responsibility from revenue down to net contribution. … trading plan, ensuring the right products are featured at the right time and place to maximise revenue/profitability AND deliver the best possible customer experience Oversee regular site audits and testing, ensuring all products, pricing & promotions are executed correctly Work alongside your counterparts across B&M and more »

is growing fast! Despite our dizzying growth, we've remained true to our core values of top quality, excellent value, and second-to-none customer service. We want to offer products and experiences that create lasting memories and to be there for every milestone. ABOUT YOU As Head of … results Main Duties and Responsibilities Define the online trading and on-site merchandising strategy to maximise revenue/profitability and deliver best-in-class customer experience. Accountable for the overall trading performance (revenue and profit) of our website. Overall P&L observation responsibility from revenue down to net contribution. … trading plan, ensuring the right products are featured at the right time and place to maximise revenue/profitability AND deliver the best possible customer experience Oversee regular site audits and testing, ensuring all products, pricing & promotions are executed correctly Work alongside your counterparts across B&M and more »

managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. With a strong commitment to excellence and a focus on customer satisfaction, they pride themselves on creating a dynamic and inclusive workplace. As they continue to grow, they are seeking passionate individuals to join their … team and embark on a rewarding journey in the world of IT. This apprenticeship is designed to provide hands-on experience and training in various aspects of IT support and infrastructure management. You will have the chance to work alongside experienced professionals, gain industry-recognised certifications, and contribute to … and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers Providing exceptional customer service and managing customer experience throughout incident and request lifecycle. Prioritising, progressing, and monitoring IT incidents and requests to ensure they are more »

ground running and take charge of their marketing strategy. Your role will be to plan and execute the marketing strategy and ensuring an effective customer experience, maximizing opportunities and increasing profit. What makes this role so great? You personally receive an annual training budget to further your growth. … media management. Website management and maintenance. Create compelling marketing content for website/social media. Analyze competitor performance and trends. Requirements: 2-5 years experience in a similar role. B2B experience A proven track record of producing effective marketing campaigns. Benefits: £2000 yearly training budget Bonus scheme paid more »

We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Thats why, as we continue our journey, our aim is simple: to make every one of lifes … journeys better! As a Team Leader at East Midlands Airportyoull lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share … colleagues are, set clear and measurable targets, which are reviewed regularly. Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally. What our Store Leadership Team would love to see: Current more »

Role: Field Service Engineer Location: South Normanton/Nottingham About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

Job Description Role: Field Service Engineer Location: South Normanton/Nottingham About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

pipelines, performance testing, and maintaining and extending their systems and cloud infrastructure to provide greater scalability, security, and availability are critical to both their customer experience and business goals. Experience in the following tech is desirable: AWS Terraform Kubernetes Monitoring Tools If you're interested in finding more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

covering everything from connecting to the grid through to CRM systems. As a Junior Software Engineer you'll join an Agile team within the customer experience division with a focus on designing and developing onboarding systems and portals. You'll be working with a modern tech stack, with more »

been with us for over a decade and some have been with us since the beginning (20+ years). Our industry-leading support and customer experience are underpinned by our core values of integrity, transparency, and reliability. more »

a full time permanent basis. The role The main aim of the role is to enhance their product range along with creating a better customer experience throug... APCT1_UKTJ more »

championing digital data and producing insights which will be crucial in enhancing the understanding of digital and onsite performance, whilst driving digital effectiveness and customer experience. This is a new role for the business due to continued growth, you will have the chance to work with latest tech and … tech/digital transformation. The business in an award-winning travel company, delivering authentic experiences, and they hold an outstanding reputation with a loyal customer base. The purpose of the team is to deliver high quality, actionable insights which can be used to drive commercial decision making. The Web … on web, providing data and analysis which will push forward the digital performance and overall strategy. Web Analyst Responsibilities: Understanding the end-to-end customer journey, from online and offline – providing a holistic view of the customer base and their behaviors Monitor on-site performance, reporting on engagement more »

commerce accounts, implementing strategies to drive sales and revenue growth, analysing market trends and competition, and collaborating with cross-functional teams to deliver outstanding customer experiences. The person: The ideal candidate will have: A Strong understanding of e-commerce platforms and marketplaces Strong experience of the Amazon platform … both vendor and seller including advertising Experience in account management and driving sales growth Analytical skills and ability to interpret data to drive business insights Excellent communication and relationship-building skills Proficiency in Microsoft Office, particularly excel and e-commerce analytics tools Experience of working within the consumer … goods sector, with licensing industry experience being a distinct advantage Salary: £35,000 - £45,000 basic (DOE) + bonus Contact: Consultant: Rina Gokani Reference: RG/86841 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your more »

Responsible For: Retail Sales Development, Commercial Sales Development, Retail Marketing, Retail Assets. Retail & Commercial Product Selections. Preferred Candidate Background: Pride yourself on your relentless customer focus and understanding of the ever-changing retail landscape? Looking for a role where you can work cross departmentally, build strong relationships and trust … sales revenues from our 11 Retail Stores across the UK (plus occasional EXPOs and pop ups), implementing our vision of delivering a first-class customer experience. This senior management role will also work closely with the Retail Operations Manager to ensure strategic, operational and commercial objectives are met, and more »

its operating environment. Partnering with key areas of the business, you'll enhance existing tools and systems, deliver exciting new projects, and manage internal customer experience. Examples include data & real-time infrastructure, data capture, data analysis, workflow automation and simulation development. We want to be the best in everything … generation of software infrastructure that will be the foundation of our success for years to come. We're looking for someone who has proven experience, working in a software team, who has delivered flexible, scalable, and maintainable solutions to complex problems. It's vital that you can work with … key stakeholders, maintaining a strong customer focus. It's an exciting time to join our team to make a tangible impact on our development and race performance. As our Software Engineer, your responsibilities will include: Being a point of contact for new software requirements and internal stakeholder management. Enhancing more »

customers, third party representatives and providing a professional service within the company SLA. Supporting customers through their claims journey with Hastings. Managing third party customer vehicle and hire claims in the most commercially effective way. Negotiating with representatives and third parties in-line with the department's terms of … created accurately What are we looking for in the ideal candidate? You will be able to demonstrate resilience whilst ensuring you provide a great customer experience. Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively. Committed to self-development and loves to work … as part of a team environment. Experience in working within the motor insurance industry. Excellent Problem Solving Capabilities. Be able to manage and maintain effective relationships with both internal (Hire, Customer, Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Credit Hire companies and other suppliers) to ensure service more »

your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including – Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice … to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st … forward change at Buzz’s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with more »

HST | Customer Onboarding Officer | HYBRID!!! HST are delighted to be working with our client based in Nottingham who are expanding their team to bring in a Customer Onboarding Officer. You will be working alongside our clients Technical Specialist to provide an outstanding customer experience. As part of … software. This role will be a key member of our clients growing team, and you will be working closely with the technical support team, customer success team and development team. With close collaboration from their team of experts they will help you grow your technical knowledge on networking, security … chat. Qualifying, assigning, and documenting the problems raised by customers into service tickets. Communicate effectively with team members and stakeholders to provide updates on customer installs and address any concerns or issues. Stay updated on emerging technologies and industry trends to continually enhance skills and knowledge. Desired Skills: A more »